--- description: BigCommerce : qu'en pensent les utilisateurs ? Lisez les avis clients sur BigCommerce, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BigCommerce - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'e-commerce](/directory/3/ecommerce/software) > [BigCommerce](/software/131883/bigcommerce) # BigCommerce Canonical: https://www.capterra.fr/software/131883/bigcommerce Page : 1/15\ Suivant: [Page suivante](https://www.capterra.fr/software/131883/bigcommerce?page=2) > BigCommerce est une des principales plateformes cloud d'e-commerce pour les entreprises bien établies et à croissance rapide. > > Conclusion : 337 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise BigCommerce ? Les start-up, PME et grandes entreprises qui souhaitent vendre des marchandises en ligne. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 337 Avis | | Simplicité d’utilisation | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: BigCommerce - **Pays**: austin, É.-U. - **Entreprise fondée en**: 2009 ## Contexte commercial - **Prix à partir de**: 39,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile) - **Langues**: allemand, anglais, chinois, espagnol, français, italien, néerlandais, portugais, suédois, ukrainien - **Pays disponibles**: Allemagne, Australie, Canada, Espagne, France, Irlande, Italie, Japon, Malaisie, Mexique, Nouvelle-Zélande, Pays-Bas, R.A.S. chinoise de Hong Kong, Royaume-Uni, États-Unis ## Fonctionnalités - API - Accès mobile - CRM - Catalog Management - Correction en temps réel - Créateur de boutiques en ligne - For Small Businesses - Gestion SEO - Gestion de contenu - Gestion de l'e-commerce - Gestion de l'impôt - Gestion de site web - Gestion des avis - Gestion des canaux - Gestion des commandes - Gestion des expéditions - Gestion des modèles - Gestion des promotions - Gestion des remises - Gestion des retours - Gestion des stocks - Gestion des stocks - Importation et exportation de données - Intégration de marketplace - Marketing multicanal - Modèles prédéfinis - Optimisation des stocks - Options de paiement - Paiements électroniques - Panier d'achat - Points de contact clients - Rapports et analyses - Rapports et statistiques - Relance de paniers abandonnés - Renouvel. commandes - Suivi de l'inventaire - Sécurité des données - Third-Party Integrations - e-mail marketing ## Intégrations (22 au total) - Birdeye - Brightpearl - Extensiv Order Management - Google Ads - HubSpot Marketing Hub - Instagram - Keap - Mailchimp - Meta for Business - NetSuite - PayPal - PayPal Commerce Platform - QuickBooks Online Advanced - ShippingEasy - Square Point of Sale ... et 7 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels d'e-commerce](https://www.capterra.fr/directory/3/ecommerce/software) ## Catégories connexes - [Logiciels d'e-commerce](https://www.capterra.fr/directory/3/ecommerce/software) - [Logiciels de vente en ligne](https://www.capterra.fr/directory/30848/shopping-cart/software) - [Logiciels e-commerce pour PME](https://www.capterra.fr/directory/31259/small-business-ecommerce/software) - [Logiciels e-commerce multicanal](https://www.capterra.fr/directory/31281/multi-channel-ecommerce/software) - [Logiciels de plateforme d'e-commerce B2B](https://www.capterra.fr/directory/31821/b2b-ecommerce-platform/software) ## Logiciels similaires 1. [Shopify](https://www.capterra.fr/software/83891/shopify) — 4.5/5 (6668 reviews) 2. [Wix](https://www.capterra.fr/software/169007/wix) — 4.4/5 (10606 reviews) 3. [WooCommerce](https://www.capterra.fr/software/187800/woocommerce) — 4.5/5 (1040 reviews) 4. [Squarespace](https://www.capterra.fr/software/143461/squarespace) — 4.5/5 (3384 reviews) 5. [PrestaShop](https://www.capterra.fr/software/134005/prestashop) — 4.3/5 (331 reviews) ## Avis ### "Great budget host\!" — 4.0/5 > **Jeremiah** | *27 décembre 2025* | Marketing et publicité | Taux de recommandation : 8.0/10 > > **Avantages**: Ease of use, integration capabilities, clean UI, organization of most used features were easy to find. > > **Inconvénients**: Random glitches, some add-ons stated they were compatible but were in fact not, some issues with image uploads. > > Overall it was actually a great product to use and if I were to open an ECommerce site myself, I would consider them again. ----- ### "Flexible, Scalable Platform for Complex Catalogs and Hybrid D2C + B2B" — 5.0/5 > **Frank** | *14 mars 2026* | Équipement et fournitures de bureau | Taux de recommandation : 8.0/10 > > **Avantages**: One of BigCommerce’s biggest strengths is its true hierarchical category structure. When we replatformed from WooCommerce, we evaluated BigCommerce Enterprise against Shopify Plus, and Shopify’s Collections simply couldn’t replicate our deep category/subcategory structure without relying on apps. BigCommerce supports this natively, which made SEO planning and catalog organization much cleaner for us. Another standout is BigCommerce’s native product customization capabilities. The platform lets you add required acknowledgements, collect customer input via text or choice fields, and use the Product Pick List to let shoppers add compatible accessories or components directly from a product page. For anyone selling modular or configuration‑heavy products, this built‑in flexibility is extremely useful and reduces the need for app‑based workarounds. The Promotions editor is also very capable. I once suggested adding the ability to cap a percentage-based discount by a dollar amount, and that functionality eventually became available, which helps for certain promotional structures. For B2B, BigCommerce’s pricing tools are practical and flexible. On Enterprise, we choose between Customer Groups, Price Lists, or the Promotions engine depending on what fits the scenario, as each tool serves a distinct purpose. We also like that we can run D2C and B2B on the same platform—one catalog and promotions engine, with B2B‑specific pricing/visibility where needed—without maintaining separate stacks. The app ecosystem is solid as well. Shopify still leads in sheer quantity, but BigCommerce generally has strong options in each major category, and what’s available tends to serve mid‑market needs well. Theme customization has also been approachable for us. Because the theming system relies on standard web technologies, the theme editor and Script Manager made it easy to add small JavaScript calculators, light CSS tweaks, and other front‑end adjustments using only basic coding skills and some help from AI—work that would have otherwise required hiring a developer. Support has also been reliable overall, and after we upgraded from Pro to Enterprise, the responsiveness and depth of technical investigations noticeably improved. > > **Inconvénients**: The built‑in AI copywriter isn’t particularly strong, so we rely on external AI tools for generating product descriptions. The biggest limitation for us is the lack of broader third‑party support for Multi‑Storefront and Multi‑Location. BigCommerce provides both features, but many OMS, ERP, and inventory systems still don’t integrate with them in a way that makes a single‑backend, multi‑storefront setup truly practical. The potential is there, but until the ecosystem catches up, we maintain separate stores. Another issue is the way BigCommerce presents its negotiated or preferred card rates with Braintree on the pricing page. The advertised rates look very attractive, but in practice there was no clear path to obtaining them. Documentation didn’t explain how qualification works, support redirected us to Braintree, and even after meeting the listed conditions, it became evident that the rates weren’t realistically accessible. We eventually negotiated with other gateways and moved on. BigCommerce’s newer BigCommerce Payments offering for non‑Enterprise plans lists rates that seem much closer to what merchants actually see in reality. On the search side, Semantic Search was announced for 2024 but still hasn’t materialized. Meanwhile, Shopify’s native search has improved significantly, so BigCommerce currently lags unless you use a third‑party search solution. BigCommerce appears more focused on agentic search initiatives and Feedonomics Surface, which doesn’t help onsite search relevance today. > > We replatformed from WooCommerce, launched on BigCommerce Pro, and upgraded to Enterprise within our first year as early growth exceeded expectations. Day‑to‑day, BigCommerce has been stable and low maintenance, which was a noticeable improvement over the hosting, updating, and plugin‑management overhead we dealt with previously. The platform has also scaled cleanly with our operational needs without forcing us into architectural changes or heavy refactoring as we grew. On our Enterprise agreement, the trailing‑12‑month overage model was the hardest part to model; clarify how yours works, and if you’re pacing over your tier before renewal, a mid‑contract upgrade can be cheaper than riding rolling overages. While broader third‑party support for Multi‑Storefront/Multi‑Location and a more modern native search experience would be welcome, BigCommerce overall has been reliable, capable, and straightforward to grow with. ----- ### "Do your research and make sure your demo is thorough" — 3.0/5 > **Lauren** | *5 février 2026* | Appareils médicaux | Taux de recommandation : 2.0/10 > > **Avantages**: The customer facing website looks good. I like the scrolling banner that runs across the home page, although I wish you could add another image or two. > > **Inconvénients**: It is very difficult to manipulate the templates that are set. It is especially difficult to set up promotions. Often when making changes to one area, it removes or changes information in another area. > > Less than spectacular. Whenever I need to make changes, it takes much longer than I think it should take. The links for help don't answer the question you are looking for and send you to additional links that still don't solve the problem ----- ### "Excellent produit" — 5.0/5 > **Scott** | *10 avril 2025* | Cosmétiques | Taux de recommandation : 8.0/10 > > **Avantages**: Il est convivial et facilement personnalisable. > > **Inconvénients**: Rien ne me vient à l'esprit, j'aime vraiment utiliser la plateforme > > 10 sur 10, excellent produit et support exceptionnel ----- ### "BigCommerce répond à vos besoins de vente en ligne" — 4.0/5 > **Melissa** | *13 juin 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 8.0/10 > > **Avantages**: J'apprécie la facilité d'édition des produits, la plateforme d'applications performante et le service client. Au fil des ans, l'interface utilisateur a été améliorée, la rendant plus facile à personnaliser. Vous pouvez également collaborer avec de nombreux partenaires pour personnaliser votre boutique. > > **Inconvénients**: J'apprécie le moins les fonctionnalités et options de reporting. Elles me semblent limitées et difficiles à personnaliser. J'aimerais qu'il y ait plus d'options de reporting prêtes à l'emploi, notamment pour les produits avec variantes. J'aimerais également qu'ils améliorent B2B Ninja, l'outil de devis qu'ils ont acheté. > > Nous utilisons BigCommerce depuis près de 8 ans et je suis ravi des nombreuses options d'intégration d'autres applications pour optimiser son utilisation. Nous utilisons B2B Ninja pour notre outil de devis, qui s'intègre à BigCommerce (et qu'ils ont récemment acheté), ce qui permet à nos équipes de gagner du temps sur la saisie des commandes. ----- Page : 1/15\ Suivant: [Page suivante](https://www.capterra.fr/software/131883/bigcommerce?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/131883/bigcommerce) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées