18 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Salesforce Commerce Cloud

Salesforce Commerce Cloud

Description de Salesforce Commerce Cloud

Convertissez davantage de prospects et développez votre marque plus rapidement avec Commerce Cloud, une des plateformes leaders en matière d'e-commerce. Innovez à la vitesse de vos clients, évoluez facilement dans le monde entier et répondez à tous les niveaux de demande. Développez votre commerce avec un écosystème d'applications partenaires qui vous permet de proposer des expériences de réalité augmentée, des marketplaces, etc. Unifiez vos données, personnalisez chaque interaction et augmentez les revenus sur tous les canaux grâce à l'automatisation, à l'IA et à une source unique de vérité.

Qui utilise Salesforce Commerce Cloud ?

Cette solution aide les clients de toutes tailles à se développer.

Salesforce Commerce Cloud Logiciel - 1
Salesforce Commerce Cloud Logiciel - 2
Salesforce Commerce Cloud Logiciel - 3
Salesforce Commerce Cloud Logiciel - 4
Salesforce Commerce Cloud Logiciel - 5

Salesforce Commerce Cloud ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Salesforce Commerce Cloud

Salesforce Commerce Cloud

4,5 (56)
Prix introuvable
Version gratuite
Version d'essai gratuite
67
38
4,4 (56)
4,3 (56)
4,5 (56)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
39,00 $US
mois
Version gratuite
Version d'essai gratuite
67
23
4,2 (328)
4,1 (328)
4,2 (328)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

Alternatives à Salesforce Commerce Cloud

BigCommerce
Fonctionnalités les mieux notées
Gestion des commandes
Panier d'achat
Sécurité des données
Adobe Commerce
Fonctionnalités les mieux notées
Gestion de site web
Gestion des commandes
Panier d'achat
Shopify
Fonctionnalités les mieux notées
Accès mobile
Gestion des commandes
Panier d'achat
Magento BI
Fonctionnalités les mieux notées
Contrôles/Permissions d'accès
Rapports ad hoc
Rapports et analyses
WooCommerce
Fonctionnalités les mieux notées
Gestion des commandes
Gestion des stocks
Panier d'achat
IBM WebSphere Application Server
Fonctionnalités les mieux notées
Gestion multicloud
Real-Time Monitoring
Real-Time Reporting
NetSuite
Fonctionnalités les mieux notées
Chart of Accounts
Compte de résultat
Revenu et bilan comptable
Kentro
Fonctionnalités les mieux notées
Gestion des commandes
Gestion des stocks
Sécurité des données
Cin7 Omni
Fonctionnalités les mieux notées
Gestion des commandes
Gestion des stocks
Gestion des stocks

Avis sur Salesforce Commerce Cloud

Note moyenne

Note globale
4,5
Facilité d'utilisation
4,4
Service client
4,5
Fonctionnalités
4,6
Rapport qualité-prix
4,3

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
55%
4
43%
3
2%
Leticia
Leticia
Acconut Manager (Brésil)
Utilisateur LinkedIn vérifié
Télécommunications, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great software but complicated to handle

5,0 il y a 3 ans

Commentaires : It serves to give you all the company's numbers and it is possible to integrate them all into a single system, however, as there are several layers of software, you can't manage without an internally prepared team to provide you with the support that you need.

Avantages :

It has many features, is very detailed, and can help you in every part of the sales funnel. It has a good integration with other apps, but you need a team to make it happen faster.

Inconvénients :

Because it is so detailed, it is sometimes difficult to have quick information in the palm of your hand, especially when providing dashboards and reports.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services aux consommateurs, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Transforming Retail with Salesforce Commerce Cloud

5,0 il y a 3 semaines Nouveau

Commentaires : Salesforce Commerce Cloud is a top dog solution for businesses looking to elevate their eCommerce strategy. The platform’s strength lies within its ability to provide a personalized shopping experience across all channels while seamlessly bringing together other Salesforce products. In my opinion it’s best for medium to large businesses whom have the resources to fully utilize its capabilities. Despite the higher price point and potential learning curve, Salesforce Commerce Cloud offers a level of flexibility and scalability that sets it apart from other platforms in the market. Salesforce Commerce Cloud has definitely set a new standard for eCommerce platforms, offering a scalable solution designed to help businesses deliver personalized shopping experiences across all channels.

Avantages :

What i enjoy the most about the Salesforce Commerce Cloud would be that they have such a great reputation at bringing together online and offline customer experiences. I also really love the powerful AI integration they have which personalizes the recommendations for products and the search results are based on each individuals shopping behavior. To me the improved my shopping experience as a whole. I like how the platform provides detailed insights into shoppers behavior, sales trends, inventory, and everything else. Whether you’re growing fast or even dealing with seasonal downfalls Salesforce Commerce Cloud scales with ease. You never have to worry about server management or any downtime during any high- traffic events. It grows alongside your business needs.

Inconvénients :

While Salesforce Commerce Cloud is a very powerful tool, it may be overwhelming for smaller businesses such as myself or for those just starting out. If I wasn't very computer savvy I'd probably experience more hiccups than what I have. The setup process can be bit complex, and the platform’s extensive features set can require time and expertise to fully gain some understanding in. Another con that I personally saw is the cost. To me it's definitely a bit on the pricier side, for small to medium sized businesses for sure. Although the platform is highly customizable, some businesses with specific needs may find it a bit difficult to get the platform exactly to what they require with any assistance from the creator of the program.

Sahil
Graduate Assistant (É.-U.)
Gestion de l'enseignement, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Salesforce Review

3,0 il y a 2 semaines Nouveau

Avantages :

Its access to API and custom object creation is the main plus point my org is using it and I am finding it useful

Inconvénients :

Too many, like too many apps to keep up with, which makes it more confusing and less user-friendly

Ashkan
Senior associate (Inde)
Comptabilité, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Salesforce review

5,0 il y a 4 mois

Avantages :

Its scalability and built-in AI features, like product recommendations, help optimize conversions. The platform’s seamless integration with Salesforce CRM ensures smooth customer data management,

Inconvénients :

The most challenging aspect of Salesforce Commerce Cloud can be its complex setup and configuration processes, which may require significant technical expertise.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Good tool to enhance your shopping experience

5,0 le mois dernier Nouveau

Commentaires : Overall we are very happy with Salesforce Commerce cloud because it provides very easy methods for integration and user interface is also very attractive. Apart from that it is also secure and reliable.

Avantages :

Salesforce Commerce cloud is very essential to boost your shopping experience by providing next generation AI tools. It provides very interactive dashboard and sales channels so that we can easily scale up our product sales.

Inconvénients :

May be pricing can be lowered little bit so that it can become more affordable. Also their customer support team is bit slow so it will take some time to get the response.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Urbanisme et architecture, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great Tool to Have, Customers will Thank You!

4,0 le mois dernier Nouveau

Avantages :

It seems to really help improve the shopping experience for the user, biggest pro was that it made some payment processes and automation on websites much quicker for customers. It integrates nicely with the websites I’ve used it with. Overall a pretty reliable software.

Inconvénients :

A bit of a learning curve at the beginning, but there are plenty of tutorials to help new users out which is a plus.

Amrith
Designer (Australie)
E-learning, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Brilliant business to business e-commerce tool

5,0 il y a 2 semaines Nouveau

Commentaires : Absolutely excellent! Highly recommended

Avantages :

Brilliant in all aspects! Automated so many processes that saved heaps of time

Inconvénients :

Honestly nothing - was helpful in all aspects

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logistique et chaîne d'approvisionnement, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Good product

4,0 le mois dernier Nouveau

Commentaires : Overall positive experience. I haven't encountered any concerning issues.

Avantages :

Feature packed and a lot of customizability and flexibility.

Inconvénients :

Takes a bit of a learning curve to get used to navigating around and using it to full potential.

mitchell
Service Technician (Canada)
Médias de diffusion, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

great piece of kit

5,0 il y a 3 semaines Nouveau

Avantages :

Really great for all aspects of our business from project management to service.

Inconvénients :

nothing bad to say. the team all loved it

Omonoh
Counselor (É.-U.)
Santé, bien-être et fitness, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Salesforce- a great product

4,0 il y a 2 semaines Nouveau

Commentaires : Overall, I really enjoy Salesforce and its ease of use because it is a place where I can put in my timecard and expense reports that I need to be reimbursed.

Avantages :

Salesforce is user friendly and lets me easily put in my time card or expense reports without too much fuss.

Inconvénients :

I wish that there was a way to find the section to put in reports a but easier as well as a way to copy and paste a similar schedule so you don't have to put it in over and over again.

Arnel
Team Manager (Philippines)
Externalisation/délocalisation, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Salesforce Commerce Cloud - Pros and Cons

5,0 il y a 5 mois

Commentaires : Overall excellent. it provides me with the tools i need to successful and gives me options to customize my view

Avantages :

it gives me a detailed view of my claimants information and it's customizable to what i need

Inconvénients :

It locks up from time to time and is a bit finnicky with its integration with five9

Luis Henrique
Luis Henrique
Consultant (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Salesforce - uma plataforma magnifica para vendas

5,0 il y a 7 mois

Commentaires : Magnífico, fantástico e poderoso em integrações. Se você usar o ERP da TOTVS o Protheus, poderá contratar a ferramenta PSIntegra da Prospera sistema, que tornará esse processo ERP TOTVS + Salesforce sem dúvida um sucesso.

Avantages :

O Salesforce como um todo é um poderoso sistema, excelente para CRM e vendas como um todo, alta escalabilidade, extraordinária disponibilidade, e altamente flexível, um software que certamente revolucionou os conceitos de vendas, marketing e usabilidade para consultores de vendas.

Inconvénients :

Não tenho o que reclamar, apenas o preço que é salgado, porém é excepcional, se conseguir encaixar no custo beneficio de sua empresa, certamente estará escolhendo a melhor ferramenta na atualidade para vendas.

Emmy
Consultant (É.-U.)
2128, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy Navigation

4,0 il y a 5 mois

Avantages :

Salesforce Commerce Cloud is easy to navigate.

Inconvénients :

Salesforce Commerce Cloud could use a sleeker design.

Terence
Customer Success (Canada)
Services et technologies de l'information, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Reliable and customizable

5,0 le mois dernier Nouveau

Commentaires : Overall, my experience with Salesforce Commerce Cloud has been positive. I haven't experienced any issues yet and the features fulfill my requirements and purpose of using it.

Avantages :

Salesforce Commerce Cloud is simple and easy to use offers features such as customability, scalability, and data-driven insights that are useful. I primarily use these three features to evaluate current customers and it is extremely helpful in assisting me to evaluate my approaches.

Inconvénients :

There are no cons, as so far the platform has been reliable and easy to use. I haven't experienced any problems yet.

Mark
Founder and CEO (É.-U.)
Mode et vêtements, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Salesforce Review

5,0 il y a 6 mois

Avantages :

Tracks sales Inventory extremely well, Keeps up with up to date information on Inventory

Inconvénients :

Too pricey, Requires a lot of set up to be implemented

Andi
Recuriter (É.-U.)
Gestion d'organisme à but non lucratif, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Works for how we use it

4,0 il y a 5 jours Nouveau

Commentaires : It works for what we need it to do. It has a lot more power beyond how we use it.

Avantages :

enables co-workers to share information virtually

Inconvénients :

It's a bit clunky to use and the terminology is not always commonsense.

Murali
Consultant (Pays-Bas)
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Salesforce

5,0 il y a 3 mois

Commentaires : I am very satisfied that it checks all the boxes that is needed

Avantages :

The way it meets all the functionalities of RACI model and following up has made it easier with Clients/Customers. It also helps in finding all relevant information at one place

Inconvénients :

Well, it takes a bit more effort to get everyone aligned to start using it because of its vast features

Farid
Senior associate (Inde)
Services et technologies de l'information, 201–500 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Salesforce commerce cloud

5,0 la semaine dernière Nouveau

Avantages :

enable businesses to deliver seamless and personalized shopping experiences across multiple channels, including web, mobile, social media,

Inconvénients :

The platform's monolithic structure can lead to performance issues, limited flexibility, and challenges in implementing omnichannel strategies

omar
Sales manager (Canada)
Services aux consommateurs, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent Platform!

5,0 il y a 2 mois Nouveau

Commentaires : Overall it is a great platform for any business and CRM deparment. Automation and ease of access makes this a very user friendly platform to use.

Avantages :

Sales for is a great platform for any business, it helps create workflows and automation in different departments of the business and allows you to manage your clients accordingly.

Inconvénients :

I think it can be pricey , if you require to purchase different addons depending on the need of your business but again if you have a large company the price is justified.

Jeff
Dir. Sustainability (É.-U.)
Biens de consommation, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Strong performance continues

4,0 la semaine dernière Nouveau

Commentaires : Sales force keeps getting better and adding funcitons.

Avantages :

Strong performance to help me convert leads to closed deals.

Inconvénients :

The AI tools are promising, but didnt live up to the hype.

Brett
Strategist (É.-U.)
Design, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Salesforce review

5,0 il y a 2 semaines Nouveau

Commentaires : It has been very good overall and easy to learn

Avantages :

Salesforce is easy to use and easy to manage

Inconvénients :

There is nothing I dislike about Salesforce

Dj
Inside Sales (Canada)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Good so far!

5,0 il y a 3 semaines Nouveau

Commentaires : Relatively new to it but familiar with competitor HubSpot who has similar capabilities

Avantages :

The integrations with Gmail are useful for users of this software.

Inconvénients :

The tasks need to be more flexible and mark as complete easier when clicked into.

Neha
QA Manager (É.-U.)
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

SalesForce Commerce

4,0 il y a 3 semaines Nouveau

Avantages :

Easy to create account, contact and place orders

Inconvénients :

I have not found a con which is not there in other products

Sachin
Data Engineer (Allemagne)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Solid E-commerce Platform with Great Features

4,0 le mois dernier Nouveau

Commentaires : Overall, my experience with Salesforce Commerce Cloud has been positive. It has significantly improved our e-commerce operations and provided valuable insights through its analytics tools. While there are some challenges with setup and cost, the benefits it offers are substantial.

Avantages :

I really appreciated the user-friendly interface and the robust set of features that made managing our online store much easier. The integration capabilities with other Salesforce products are seamless, which enhances productivity.

Inconvénients :

The initial setup took some time. Additionally, the cost can be a bit high for smaller businesses.

Shannen
Owner (É.-U.)
Produits alimentaires, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Salesforce commerce review

5,0 il y a 3 semaines Nouveau

Commentaires : Overall experience is great so far. Havent had any issues except when first setting up. The staff was able to walk me thru the process helping me every step of the way and answering any questions i had.

Avantages :

I love the user friendly and easy to navigate platform. I like the fact that its secure as well

Inconvénients :

None yet had a technical issue when first went to setup everything but was quickly fixed with agents help