Cornerstone Practice Management

Cornerstone Practice Management

par Idexx Laboratories

Pour qui ?

Plus de 125 000 professionnels des hôpitaux vétérinaires les plus avancés d'Amérique du Nord.

Notes moyennes

131 avis
  • Note globale 4.1/5
  • Facilité d'utilisation 3.8/5
  • Service client 4.3/5
  • Fonctionnalités 4.1/5
  • Rapport qualité-prix 3.9/5

Informations sur le produit

  • Version gratuite Non
  • Essai gratuit Non
  • Déploiement Installation (Windows)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau

Informations sur l'éditeur

  • Idexx Laboratories
  • https://www.idexx.com
  • Fondé en 1983

En savoir plus sur Cornerstone Practice Management

IDEXX Cornerstone est un logiciel de gestion de cabinet évolutif et entièrement intégré. Il offre une intégration de haut niveau avec de nombreuses applications, services et produits de pointe. IDEXX Cornerstone optimise votre efficacité pour éviter efficacement les frustrations et les frais manqués. Il fournit un seul point d'entrée pour les applications vétérinaires, ce qui permet au personnel de gagner un temps précieux. De plus, le logiciel est soutenu par une équipe dédiée à votre réussite actuelle et future, avec formation et assistance haut de gamme, ainsi que de nouvelles applications et services pour développer vos capacités.

Cornerstone Practice Management - Fonctionnalités

  • Facturation
  • Gestion des dossiers patients
  • Gestion des stocks
  • Imagerie et rayons X
  • Planification des rendez-vous
  • Plans de traitement
  • Rappels de rendez-vous
  • Traitement des ordonnances

Avis les plus utiles sur Cornerstone Practice Management

SO MANY WAYS TO GET TO WALMART!

Publié le 21/08/2018
Utilisateur vérifié
Office Manager
Vétérinaire, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
3/5
Facilité d'utilisation
4/5
Fonctionnalités
4/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Cornerstone offers so many ways to get the same end result. This is a blessing and a curse (with training new staff).

Inconvénients: The time clock lacks all the functions we need today. No way to track PTO accruals and uses. Also the reports are not set up to be able to run the most needed reports - top inventory items in particular.

Réponse de l'éditeur

envoyé par Idexx Laboratories le 10/02/2019

Thanks for the feedback about Cornerstone. We hear you on training staff on the best way to find information. We've got improvements coming in 2019 that will make finding key client and patient info faster and easier. Three suggestions for you in the meantime: 1) point new staff to the Cornerstone Core Functionality training on the IDEXX Learning Center, 2) recommend they use the handy F1 help feature, and 3) have them go to one of our live, local Cornerstone User Group sessions. There's no charge to attend! You can find an up-to-date listing of those at idexx.com/csusergroup. Thanks also for your suggestions about PTO accrual and reporting!

Flexible software that is easy to learn and use.

Publié le 05/12/2018
Kelly C.
Practice Manager
Vétérinaire, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
4/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: As a paperless practice utilizing many of the Idexx platforms and services, we are power users of Cornerstone. We have two practices within 15 miles of each other and we need to be able to access client records from either, or remotely. It's been a good solution for our practice. I've used several practice management software systems and while none of them are perfect for everyone, Idexx has the ability to invest in it's technology and continue to make improvements. It really does offer robust options and flexibility for many practices to use the features that are a good fit for them.

Avantages: It is a robust software package with good integration with other Idexx offerings. The integration increases the value of each service offering. They provide continued improvements on the user interface and enhanced functionality. The learning center provides fantastic training resources for new hires and those needing a refresher.

Inconvénients: New enhancements seem to take priority over improvement to known deficiencies, such as the functionality of the multi-location single database systems. I would like more options to capture data for reporting and analytics. You can gather most information, but need a good grasp of excel to manipulate and combine it.

Réponse de l'éditeur

envoyé par Idexx Laboratories le 10/02/2019

Hi Kelly, thanks for the feedback regarding Cornerstone's flexibility, ease of use and diagnostic integration; we know how important all of those are at busy practices like yours. Same goes for multi-location/single database functionality. That's an ongoing area of high focus for us, and that includes making it easier to access the reporting and analytics you depend on.

Customizable operating software with AMAZING customer support

Publié le 15/01/2020
Jessica G.
Practice Manager
Vétérinaire, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
3/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I use it heavily for inventory tracking, ordering, scheduling, medical record keeping, financial tracking, employee time clock, and customizing client education that you don't have to remember to print - it can be set to automatically print on their invoice, on their prescription label, etc.

Avantages: I like that you can easily costumize the software with automatic options to help staff with their workflow, everything connects back to something else for easy access to information. Their customer support is fantastic. They are available by phone, cornerstone chat, and you can allow them remote access into the system to resolve issues and do quick visual training.

Inconvénients: It can be a little daunting to get started, but their customer service is fantastic, so there is always support to get through it.

Réponse de l'éditeur

envoyé par Idexx Laboratories le 16/01/2020

Hi Jessica, thanks very much for your feedback! Great to hear about all the ways you've customized Cornerstone so your team can work more effectively. We're proud of our support team, and we'll share your compliments with them. By the way, we've got lots of free Cornerstone training resources available at cornerstonehelp.com and on the IDEXX Learning Center, pleas check them out!

Excellent software

Publié le 19/11/2019
Tracy K.
Hospital Administrator
Vétérinaire, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Cornerstone is easy to learn and use. It has functions that can do almost anything you need it to. The reports feature provides you with many options. Coming from an Avimark clinic, I was afraid it would be hard to pick up Cornerstone, but it was an easy transition and I prefer it now.

Inconvénients: Not really many cons that I have found so far.

Réponse de l'éditeur

envoyé par Idexx Laboratories le 21/11/2019

Hi Tracy, thanks for the review! Really pleased to hear how easy it was to convert from AVImark to Cornerstone, and that it is working so well for you and your team.

There are no good options

Publié le 15/01/2019
Mark P.
Veterinarian/Practice Owner
Vétérinaire, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
2/5
Note globale
2/5
Facilité d'utilisation
2/5
Fonctionnalités
2/5
Support client
2/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Communicating with clients is next to impossible. The physical exam form/function has been abandoned by Cornerstone. There simply is no physical exam form/function in the "practice management" software. There are "Breed Information sheets" available for clients but no useful forms to run the hospital. Those I am expected to generate myself -which I have tried doing and dedicate several hours every Monday to this task. With multiple calls to Cornerstone Help to design these templates for Physical exam, Surgery forms, Inpatient/Hospitalized patient SOAPS, etc, I have successfully created zero documents. I spent my entire NAVC conference a few years ago focusing on Idexx software/paperless practice sessions,
I have solicited Idexx's (Carla, I believe is the "paperless/paper lite" person) help at TNAVC (now VMX) every other year when I attend; 4 years in, after upgrading our computer system, converting everything over to Idexx Labs to facilitate integration with PM software, attending multiple Cornerstone User workshops etc, I am more convinced than ever that Cornerstone Cannot be used PROPERLY in a paperless practice.
I have visited several "paperless" practices in the area, and it can be done only if I simply give all patients the same cut-and-paste physical exam notes. Paperless? Yes. Accurate and efficient? Hardly. There is simply no place in the "record" where I can simply look back and see what went on with the last exam(s).
Very disappointed on many fronts

Avantages: Familiarity - have been using Cornerstone since 2000 (Y2K scare regarding the old PSI system). Used PSI for 6 years prior to that

Inconvénients: It is not designed for paperless practice. There are no easy ways to perform simple tasks. Every routine task (physical exam, writing/sending a prescription, you know those odd things that medical practices seldom have need to do) requires a "work around" which only a few select people on the Cornerstone help line can figure. Most calls are met with, "well that just can't be done with this system" or "no-one has asked that before, I will refer it to our developers and maybe it can be included on the next update".

Réponse de l'éditeur

envoyé par Idexx Laboratories le 23/01/2019

Hi Mark, really sorry to hear about your experience and thank you for the detailed feedback. We've had a lot of practices use Cornerstone to go paperless and we'd like you to be successful there too. Just after you wrote this review you had a live training session with a Cornerstone Field Service Representative. Sounds like that went well, hope a solution is in the works!

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