Cornerstone Practice Management

Cornerstone Practice Management

par Idexx Laboratories

Qui utilise Cornerstone Practice Management ?

Plus de 125 000 professionnels des hôpitaux vétérinaires les plus avancés d'Amérique du Nord.

Description de Cornerstone Practice Management

IDEXX Cornerstone est un logiciel de gestion de cabinet évolutif et entièrement intégré. Il offre une intégration de haut niveau avec de nombreuses applications, services et produits de pointe. IDEXX Cornerstone optimise votre efficacité pour éviter efficacement les frustrations et les frais manqués. Il fournit un seul point d'entrée pour les applications vétérinaires, ce qui permet au personnel de gagner un temps précieux. De plus, le logiciel est soutenu par une équipe dédiée à votre réussite actuelle et future, avec formation et assistance haut de gamme, ainsi que de nouvelles applications et services pour développer vos capacités.

Informations sur Cornerstone Practice Management

Idexx Laboratories

https://www.idexx.com

Fondé en 1983

Prix de Cornerstone Practice Management

Cornerstone Practice Management n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. Voir plus d'informations concernant le prix de Cornerstone Practice Management ci-dessous.

Version gratuite

Non

Essai gratuit

Non

Déploiement

Installation (Windows)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

Cornerstone Practice Management - Fonctionnalités

Logiciels pour vétérinaires
Facturation
Gestion des dossiers patients
Gestion des stocks
Imagerie et rayons X
Planification des rendez-vous
Plans de traitement
Rappels de rendez-vous
Traitement des ordonnances

Avis sur Cornerstone Practice Management

Afficher 5 avis sur 131

Note globale
4.1/5
Facilité d'utilisation
3.8/5
Service client
4.3/5
Fonctionnalités
4.1/5
Rapport qualité-prix
3.9/5
Utilisateur vérifié
Office Manager
Vétérinaire, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 21/08/2018

"SO MANY WAYS TO GET TO WALMART!"

Avantages: Cornerstone offers so many ways to get the same end result. This is a blessing and a curse (with training new staff).

Inconvénients: The time clock lacks all the functions we need today. No way to track PTO accruals and uses. Also the reports are not set up to be able to run the most needed reports - top inventory items in particular.

Réponse de l'éditeur

envoyé par Idexx Laboratories le 10/02/2019

Thanks for the feedback about Cornerstone. We hear you on training staff on the best way to find information. We've got improvements coming in 2019 that will make finding key client and patient info faster and easier. Three suggestions for you in the meantime: 1) point new staff to the Cornerstone Core Functionality training on the IDEXX Learning Center, 2) recommend they use the handy F1 help feature, and 3) have them go to one of our live, local Cornerstone User Group sessions. There's no charge to attend! You can find an up-to-date listing of those at idexx.com/csusergroup. Thanks also for your suggestions about PTO accrual and reporting!

  • Provenance de l'utilisateur 
  • Publié le 21/08/2018
Kelly C.
Practice Manager
Vétérinaire, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 05/12/2018

"Flexible software that is easy to learn and use."

Commentaires: As a paperless practice utilizing many of the Idexx platforms and services, we are power users of Cornerstone. We have two practices within 15 miles of each other and we need to be able to access client records from either, or remotely. It's been a good solution for our practice. I've used several practice management software systems and while none of them are perfect for everyone, Idexx has the ability to invest in it's technology and continue to make improvements. It really does offer robust options and flexibility for many practices to use the features that are a good fit for them.

Avantages: It is a robust software package with good integration with other Idexx offerings. The integration increases the value of each service offering. They provide continued improvements on the user interface and enhanced functionality. The learning center provides fantastic training resources for new hires and those needing a refresher.

Inconvénients: New enhancements seem to take priority over improvement to known deficiencies, such as the functionality of the multi-location single database systems. I would like more options to capture data for reporting and analytics. You can gather most information, but need a good grasp of excel to manipulate and combine it.

Réponse de l'éditeur

envoyé par Idexx Laboratories le 10/02/2019

Hi Kelly, thanks for the feedback regarding Cornerstone's flexibility, ease of use and diagnostic integration; we know how important all of those are at busy practices like yours. Same goes for multi-location/single database functionality. That's an ongoing area of high focus for us, and that includes making it easier to access the reporting and analytics you depend on.

  • Provenance de l'utilisateur 
  • Publié le 05/12/2018
Richard C.
Practice Administrator
Vétérinaire, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 09/11/2018

"Cornerstone Reivew/Survey"

Commentaires: From a support staff point of view, very good. From a practice management point of view, it can be difficult, especially if you join a practice years into owning the software and it was unorganized. Clean up can be difficult.

Avantages: I like the appointment book as it is easy to read and organize. I like the ability to email records, notes, and forms to clients. I like the help desk as they are easy to get a hold of and are very knowledgeable. I think it is easy to look up pets and clients and deal with financial transactions. PHNP is great too.

Inconvénients: You need to make a new client file in order to make an appointment, although I know there are a few work around for this. You cannot inactivate a mass amount of clients at one time. You can email a mass amount of clients at one time. I wish you could eliminate service and inventory items instead of just inactivating them. I wish there was a better way to organize service and inventory item, so we can pull sales and revenue figure easier. It is hard to create these reports. I hate that once you have 4 files open on the patient clipboard, it make you close a few before you can continue working. I don't like that you cannot put cost of good on service items (labwork, etc.)

Réponse de l'éditeur

envoyé par Idexx Laboratories le 10/02/2019

Hi Richard, thanks for taking the time to share such detailed feedback. We know how much you depend on Cornerstone, and we'd like to help you address some of the areas you cited; you'd mentioned finding the Customer and Technical Support team helpful, and we'd recommend starting there.

  • Provenance de l'utilisateur 
  • Publié le 09/11/2018
Jessica G.
Practice Manager
Vétérinaire, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 15/01/2020

"Customizable operating software with AMAZING customer support"

Commentaires: I use it heavily for inventory tracking, ordering, scheduling, medical record keeping, financial tracking, employee time clock, and customizing client education that you don't have to remember to print - it can be set to automatically print on their invoice, on their prescription label, etc.

Avantages: I like that you can easily costumize the software with automatic options to help staff with their workflow, everything connects back to something else for easy access to information. Their customer support is fantastic. They are available by phone, cornerstone chat, and you can allow them remote access into the system to resolve issues and do quick visual training.

Inconvénients: It can be a little daunting to get started, but their customer service is fantastic, so there is always support to get through it.

Réponse de l'éditeur

envoyé par Idexx Laboratories le 16/01/2020

Hi Jessica, thanks very much for your feedback! Great to hear about all the ways you've customized Cornerstone so your team can work more effectively. We're proud of our support team, and we'll share your compliments with them. By the way, we've got lots of free Cornerstone training resources available at cornerstonehelp.com and on the IDEXX Learning Center, pleas check them out!

  • Provenance de l'utilisateur 
  • Publié le 15/01/2020
Jim J.
Practice Manager
Vétérinaire, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    2/10
  • Provenance de l'utilisateur 
  • Publié le 19/10/2016

"Great vision, substandard implementation"

Commentaires: I have been using Cornerstone for about 10 years now. It is a very powerful program but is a daily source of frustration for us. The program has a checkered history- it started life as a diet calculator, but then features were bolted on over the years until it is now a full-blown practice management system with support for digital radiography, inventory management, medical notes, the works. Unfortunately this haphazard development history shows: the program is inconsistent in operation from one screen to the next, and many parts of the program don't work well with one another. Also, and perhaps most frustratingly, bugs do not get fixed: updates contain new features and new bugs, but old bugs are rarely fixed. Here's an example: there is a rounding error in the quantity on hand calculation that occasionally makes it impossible for certain inventory quantities to go to zero. Even entering zero manually does not set the quantity to zero. Unfortunately it is impossible to move an item to a new location if the QOH is not zero - a step necessitated by a design error in the program that I won't go into - so one has to contact customer support, have them remotely connect to the server, and edit the data using database tools. This needs to be done every few months. Some features are extremely hard to use - for example, simply selecting a lot number for a vaccine requires 3 windows, 7 clicks, and one double-click on a non-obvious location. It is so tedious that we had to disable expiration date tracking for everything except vaccines. There are at least 3 different ways to enter dates in different parts of the program. Error messages appear at random and are not helpful. User errors made cannot be corrected (!) - for example, if we enter the wrong provider on an invoice, the entire invoice needs to be voided and recreated - it cannot be changed, even by a supervisor with special clearance. Etc. I could go on for hours.

Avantages: Great vision and a huge feature set

Inconvénients: Crash-prone, hard to use, inconsistent

  • Provenance de l'utilisateur 
  • Publié le 19/10/2016