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Description de Checkfront

Checkfront est une plateforme de gestion des réservations utilisée par des milliers de tour-opérateurs du monde entier. Elle permet aux entreprises de vendre des visites et des activités sur n'importe quel site web en fournissant une gestion des stocks en direct, une tarification dynamique, des notifications aux clients et la distribution de canaux. Checkfront facilite la croissance de votre entreprise en automatisant votre administration et en regroupant tous vos outils commerciaux en un même endroit.

Qui utilise Checkfront ?

Checkfront est conçu pour les organisateurs de voyages et de visites, les sociétés de location et les fournisseurs de logements.

Checkfront Logiciel - 1
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Checkfront

Note moyenne

Note globale
4,5
Facilité d'utilisation
4,2
Service client
4,6
Fonctionnalités
4,1
Rapport qualité-prix
4,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
63%
4
28%
3
6%
2
3%
1
1%
Mátyás
Mátyás
Online Business Director (Hongrie)
Utilisateur LinkedIn vérifié
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Long-time user, and a happy one.

5,0 il y a 2 ans

Commentaires : We are a sightseeing tour operator company and we have been using Checkfront late 2018. We have explored other options thoroughly and this is still the one we like the most after several years.

Avantages :

After years of use, my favorite thing about Checkfront is the helpful support team. They always provide detailed, competent and helpful answers.

Inconvénients :

Our only real issue is that they seem to be falling behind on channel integration (especially OTA's) compared to other reservation systems. But the functionality and usability of existing features is very good.

Réponse de l'équipe de Checkfront

il y a 2 ans

Thank you for taking the time to provide a review! I agree, our Support team really is outstanding :) Additionally, thank you for your feedback on our OTA's. We know that this is something our Product team is aware of and will be looking to improve once we strengthen our foundations further.

Lucas
CIO (Argentine)
Loisirs, voyage et tourisme, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Simple Yet Robust

4,0 il y a 6 mois

Avantages :

There are many things that I love about Checkfront. It's online booking capability and ease of use when training employees how to use it once it is setup. With a little coding expertise you can make the booking process for clients very easy and reduces the friction toward payment, so you can concentrate on operations.

Inconvénients :

The Guest form and Guest information are essentially useless and would be better if it was removed altogether. I have been hoping that over the last 2 years since its implementation there would have been improvements to this portion of checkfront, but it has not been improved. There are no triggers if guest have not filled out the info, nor is there anyway to use the information in dashboard or organize it using the daily manifest or send the information somewhere else to be used in another program via automation.The email suite lacks any organizational capability I have created so many that it is nearly impossible to figure out what triggers them and we run many different trips to many different locations and it creates choas when I don't know if clients are getting the correct emails about those trips. Then you get into the creation of emails, there is no way to send test emails to check your formatting. Also you cannot create html emails in the notifications editor. I have to create email templates in Mailchimp and then export them and import them into checkfront. this might be the most ridiculous thing that I can think of. There should be a way to catogorize your emails into folders, and there should be email templates that allow you to design emails in checkfront that have mobile friendly options. If there was a way to see all the triggers without having to open every email to see that would be amazing.

André
Director of Operations (Finlande)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Overall Poor, but with Some Plus Points

2,0 il y a 4 ans

Avantages :

Checkfront is fairly easy to use and offers you the possibility to set it up for a multitude of product types, such as transportation, restaurant reservations and experiences. The ability for customers to pay directly on an invoice with various payment methods is neat. For a small business, Checkfront does the job.

Inconvénients :

Reporting is poor and does not offer many customisation options. Not being able to assign a guide for an experience shows that this software lacks basic functionality. Employee scheduling in such an app is a must. It doesn't have to replace an employee scheduling software, but one should be able to directly assign an employee to an item on the schedule. The widgets on the dashboard didn't really provide relevant information for day-to-day operations. The daily summary list does not offer a great overview on the day's happenings and looks rather messy. Customer support was very average, more often than not. I never really felt that Checkfront took an interest in our business. We were planning on adding more than 10 users and were asked to pay a large sum, yearly and in advance. At this point, we decided it was time to move on.

Rebecca
Manager (É.-U.)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Absolutely love Checkfront

5,0 il y a 2 ans

Commentaires : When we first started out we took reservations in a paper book....yes you read correctly, on paper...knowing there had to be a better way I researched different software to use. Since then we have been so happy with Checkfront. The support from their team has been amazing. From setting us up to answering my everyday questions, their team is always friendly and helpful. I highly recommend them to anyone.

Avantages :

We have been with check front for 7 years now and we love everything about it. It's simple to use, training new employees to use it is easy, the booking process just flows nicely so it makes sense. Customers also compliment us on how simple and straightforward it is to use. I also feel like they are there when I need them to help me out with any issues I'm having.

Inconvénients :

I would like to use the waivers section but it didn't quite work for our set up. There's a couple of little things that would be nice to be able to do with the calendar etc. I also which the app was a bit more useful. I usually always send suggestions in when I come across something that I think would be beneficial for everyone.

Réponse de l'équipe de Checkfront

il y a 2 ans

Thank you for such kind words! We too value having a small local team, much like you, Rebecca! Please keep sending in those suggestions! We truly do appreciate them :)

Eugene
Owner (Canada)
Services et installations de loisirs, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Simple to use for our customers and has increased online sales

5,0 il y a 2 ans

Commentaires : Great experience and great customer service. Very helpful when we need trouble shooting.

Avantages :

The interface is very easy to use and straight forward for our customers. This software has definitely increased and enhanced our online booking procedures.

Inconvénients :

The system is very robust and there is definitely a bit of a learning curve on the back end, but once you figure it out it's easier to use.

Réponse de l'équipe de Checkfront

il y a 2 ans

Hi Eugene! Thank you for your review! You are right, we are quite robust and definitely require a learning curve as you've mentioned! We have started to implement more in-app tutorials for new accounts to hopefully help with this in the future! All the best,