Pour qui ?

De plus en plus de fournisseurs d'appartements et de locations de vacances cherchent à gagner du temps, à améliorer leurs opérations grâce à l'automatisation, à augmenter leur rentabilité et à améliorer les interactions avec les clients.

Notes moyennes

46 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4.2 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 4.4 / 5
  • Rapport qualité-prix 4.4 / 5

Informations sur le produit

  • À partir de 50,00 $US/mois
  • Version gratuite Non
  • Essai gratuit Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Vestibule Marketing
  • https://www.elinapms.com/
  • Fondé en 2007

En savoir plus sur Elina

Elina PMS est un logiciel de gestion d'hébergement automatisé et performant qui permet de gérer entre 10 et 500 chambres ou appartements. Idéal pour les réservations de courte, moyenne et longue durée de loisirs, d'affaires et d'agences de voyages.

Un système de gestion d'hébergement qui inclut un channel manager, une connexion clients et entreprises et un moteur de réservation directe. Gérez les réservations, la facturation, les opérations, les revenus, les propriétaires, communiquez avec les clients et bénéficiez de fonctions de reporting. Plus de 50 intégrations et API. Assistance téléphonique et par e-mail avec un centre d'assistance en ligne !

Elina - Fonctionnalités

  • Automatisation du marketing
  • CRM
  • Carte de fidélité
  • Comptabilité intégrée
  • Gestion de la maintenance
  • Gestion des employés
  • Intégration GDS et OTA
  • Location saisonnière
  • Point de vente (PDV)
  • Prise en charge de plusieurs établissements
  • Propriété unique
  • Réservation en ligne
  • Séjour prolongé
  • Traiteurs
  • Avis et notes des clients
  • Base de données de biens
  • Gestion des contacts
  • Gestion des fournisseurs
  • Gestion des frais et des commissions
  • Gestion des leads
  • Gestion des ordres de travail
  • Gestion des réservations
  • Gestion des tâches ménagères
  • Relevés de propriétaires
  • Traitement des paiements

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Avis les plus utiles sur Elina

Product is everything I needed and more. Great support team. I'm a really happy customer.

Publié le 13/07/2018
Fiona E.
Owner
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: My self-catering complex has 12 cottages available for holidays & for short-term rentals, so was needing a system to cope with stays between 2 days - 3+mths. After much research, I selected Elina and couldn't be more pleased. Elina, together with a new website, has increased my booking and we are now operating at over 95% occupancy April - October and 90% occupancy annually. The best features for me are - - Automatic collection of (2-stage) payments. I now rarely have to get involved with this process.
- Ability to specify arrival/depart days, min/max length of stay (my standard set-up), & then open up a cottage for e.g. a much shorter-stay, or a `non-standard arrival day, to fill any gaps.
- Integration with Staah, so a 2 way integration with many appropriate OTAs
- Slick customer-facing booking-engine gives a clear booking process. Branded to look like my own website, including URL (with SSL certification).
- Very flexible & easy to use promotions tool.
- `Guest Lounge is also a great feature and should be a real USP, as many providers don't offer this. Has contributed to making compliance with GDPR easy, as guests can view their personal data held.
- Continually upgrading & revitalising system, which is very reassuring.
- Customer service I know it has been said in previous reviews, the support has been fantastic. Good (although could be better) user guides and how-to videos also.

Inconvénients: - Would be good to have a mobile-responsive system, so that working off-site on an iPad, or iPhone is easier.
- The back-end property management system is looking a little dated and therefore doesn't reflect/promote the quality of the excellent functionality
- Lots of clicking between screens when making a reservation manually
- Marketing tool is not as swish as it could be.
As I understand it, there are plans to improve all/most of the above though, which would be great.

Réponse de l'éditeur

envoyé par Vestibule Marketing le 11/09/2018

Fiona - thanks for the review. Really pleased we have another satisfied customer!

Easy to use software with great support

Publié le 18/07/2018
Alexandra W.
Managing Director
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: We particularly like that the back end management system is quite simple and easy to use and the booking calendar has become invaluable. We've used other systems in the past which were more complicated however this suited out needs much more as it's not overcomplicated - it just does what it needs to do well.
The on boarding training and ongoing support is also very good. When we had our initial training it was very thorough and we felt we had a good understanding of how to use the system and also how to make it work for us. When we have any questions or problems they are dealt with quickly and the support team are helpful and friendly and know their product. Again this is very different from past experiences!

Inconvénients: There are some elements of the accounting which need improvement as it doesn't cope very well when a booking is shortened. As a serviced apartment operator we take payment in advance and this is a problem we've found with a lot of systems.

Réponse de l'éditeur

envoyé par Vestibule Marketing le 11/09/2018

Alexandra - thank you for your review. Pleased to hear that Elina is easy to use and the booking calendar has become invaluable for your business.

Best Move in Technology we ever made!

Publié le 11/11/2016
Craig H.
House Manager
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: What can I say, in the digital revolution there are so many companies offering the next best thing in property management systems that it can become a headache choosing the right software for you. All I can say is with Elina - there is no more blurred vision, the software offers exactly what we require, tailored to our needs, providing us with the best information about our guests and allowing us to be in touch with them via their incredible marketing platform before they stay with us, during and afterwards. We have been using the system for over 2 years now and can honestly say that their service is second to none, providing a great concierge service both via email and over the telephone, we couldn't ask for anything more Elina & the team really are our skilled partners in the digital age of hospitality, thank you all

Avantages: Evrything, the ease of use, clever marketing, pricing platforms that work, this system really works for trying to take some % back off the OTA's

Inconvénients: the fact that we didn't go ahead sooner.

Réponse de l'éditeur

envoyé par Vestibule Marketing le 11/09/2018

Craig - thank you for the superb review! Really thrilled to hear Elina has been the best move in tech you have made!

A Hospitality PMS that ticks all the boxes

Publié le 31/07/2017
Karl S.
Hotel Owner
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have worked with other PMS products in our hotels the past - (some of them from name brands) - but Elina is so much better and at a very competitive price.
Their "hands on" management style and excellent customer service is very reassuring for us as owners, and for our staff.

Avantages: As owners we like to be able to monitor the business, day to day. Elina gives us lots of options to accomplish just that. Elina is reliable and the staff love the functionallity and efficiency. We have had the software in our hotel for 5 years now, and never experienced a problem.

Inconvénients: Over the years we have requested that Elina added some features that we felt were missing, and this was promptly done and is now an integral part of the software. A good PMS is never "static", but needs to be in constant development in partnership with the users to keep up with the ever changing market.

Great Multi Property Management Software

Publié le 21/11/2016
Emmanuel G.
Managing Director
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: After trying some other Property Management Software we came across Elina. This is one of the best multi-Property management software on the market. It totally changed our lives and we were finally able to manage our own properties stress free. The software is easy to use, offers channel manager synchronisation along with the payment gateway and accounting software.
Siggi & Jeff have been a great source of help and information and are always willing to take time to help and explain. They are passionate about what they do and are constantly improving the features to make the software better and to cater for the evolving market.
We also got a brand new website built by Vestibule Solutions which is also another branch of Elina.
Matteo and his team did an excellent job custom designing our website.

Avantages: Work flow - offers a well designed booking engine
connectivity with Channel Manager
Elina Concierge Team - Great customer support and constantly adding new improvements
Good value for money

Inconvénients: None

Réponse de l'éditeur

envoyé par Vestibule Marketing le 11/09/2018

Emmanuel - thanks for the superb review. Really pleased to hear Elina has made operations easier for your business. Highly appreciate it!

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