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Curve Dental
Description de Curve Dental
Curve Dental fournit un logiciel de gestion de cabinet à plus de 38 000 dentistes en Amérique du Nord. Les cabinets s'aident de la solution cloud Curve Hero™️ pour la création d'organigrammes, la planification, la facturation, l'imagerie, la facturation, les réclamations et ordonnances électroniques, etc. De plus, la solution d'engagement patient intégrée Curve GRO™️ simplifie et rationalise les communications en regroupant tout ce dont vous avez besoin dans un système. Curve a effectué plus de 4 000 conversions de données/d'images fluides à partir de plus de 90 plateformes logicielles concurrentes.
Qui utilise Curve Dental ?
Curve Dental est suffisamment performant pour gérer les cabinets les plus sophistiqués disposant de plusieurs emplacements.
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We LOVE Curve
Commentaires : We recommend this software to anyone looking for an ease of use program that you can access anywhere as long as you have access to google chrome. It's fantastic!
Avantages :
The best feature about this software is that everything is in the cloud and you don't need to pay additional money for a giant server to hold medical records. Its very user friendly and even team members who haven't used it before seem to catch on quite quickly!
Inconvénients :
Because everything is cloud based, if there is a problem with internet (storm or something similar), everything goes down. It's a rare occurrence, but it does happen.
Alternatives envisagées précédemment :
Curve is OK.
Commentaires : The conversion was awful, as all conversions are. There are several things we expected Curve to have that it turns out, it does not (like a simple time clock program). The training was not great and all remote. Many staff members had a very difficult time with that. The response when calling in for support has been pretty good.
Avantages :
It is cloud based and can be accessed from anywhere with an internet or wifi.
Inconvénients :
There are many "options" needed that, hopefully, will be coming. If you print a receipt for a patient (they need for FSA or HSA) the tooth number does not print on the receipt. This has been an issue for several patients. Statements are not easy to process. The reports are unimpressive.
Not pleased.
Commentaires : I have been using this software since 2012. It has been a struggle. The reports are very sub-par. I have two offices and spend a lot of money with these guys but that does not get me any sort of special treatment. Just to give you an idea of how bad the reports are...there is no report to indicate the number of new patients per month. The closest you can get is new patients "created" but this would include no-shows. I asked for a special custom report to be made for my uses with NP's, referral sources, production from referral .....DENIED. They said more or less "maybe they would get to that at some point in the future....thanks for the suggestion". If I could easily switch I would do it, but it is not I won't even get started on how often their servers go down.
Avantages :
It's prettier than most software.
Inconvénients :
-Reports are a joke (and reports are the life-blood of a good practice management software) -Servers go down a lot -If you lose your internet you are also out of luck -Customer service is slow and not helpful -They nickel and dime you for add on's. Bridge to xray software...$$; E-prescribe....$$$, store x-rays....$$$$$
Réponse de l'équipe de Curve Dental
il y a 8 ans
Hi, Dr. Mapes! We¿re sorry we failed to meet your expectations. But that means we¿re going to try harder. For example, our reports can be customized to show nearly any data. That you did not find what you wanted means we need to look at the interface and training. Specific to a NP report showing referral sources and production from referrals: We can do that, but obviously we can make it easier to get this information. Curve Dental is the only cloud dental software that publishes performance on its website (www.curvedental.com/status). Our uptime number is 99.99%, which means our service is nearly always available. You think otherwise, so we need to work on that remaining .01%. We were surprised by your customer service comments. In an independent survey, 70% of our customers said our service is better. We¿ll continue to improve until that number is 100%. Were we disheartened by your review? Absolutely. Are we going to give up on you? Never! Thank you for your comments and best wishes!
Extremely Helpful
Avantages :
Curve has proven to be a great software in our dental office. We have a boutique dental practice that it works perfectly for! It is super simple to learn how to use and has everything we need!
Inconvénients :
We have no complaints with this product!
Very pleased I made the transition to modern cloud-based Curve from my old industry standard softwar
Commentaires : Simply excellent.
Avantages :
Support and training is top notch, period. They answer every single time and have a ticket system in the software for non-urgent issues, questions, or suggestions. Why don't more do this? Also really like their claims management which is included and the price for the features is reasonable and less than what I was paying to cobble together the same types of features with my old "#1 industry leading software." Transitions are always work, but I'm convinced that Curve set us up for success and I cannot believe how frequently they make meaningful and impactful software updates (monthly!) without additional cost. I suspect that some of the old legacy software vendors don't simply because it is a pain to update every server and workstation (time, frustration, after hours, and sometimes creates massive issues post-update). Curve has none of these issues, they update it in the background and the features are "magically" available without any of my time running around to each station. Time is money and time is frustration and Curve saves me both.
Inconvénients :
The Clinical notes are reasonable and you can make templates, however, I wish you were able to make more flexible response based templates. A minor issue.
