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Description de DonorSnap

DonorSnap est une plateforme cloud de collecte de fonds et un CRM pour les organismes à but non lucratif. Collectez facilement des dons en ligne avec cet outil de formulaires réactifs. Réalisez des campagnes par e-mail, SMS ou automatisation en masse. Suivez les progrès des collectes de fonds à l'aide de ces outils de reporting robustes. À 39 $ par mois, profitez de toutes les fonctionnalités proposées, y compris un nombre illimité d'utilisateurs, une utilisation illimitée, jusqu'à 1 000 contacts dans votre base de données. Essayez DonorSnap avec vos propres données, sans risque, pendant trente jours.

Qui utilise DonorSnap ?

DonorSnap offre ses services aux organismes à but non lucratif de tous types, de toutes formes et de toutes tailles. Le système peut être facilement personnalisé pour répondre aux besoins de presque toutes les organisations. L'éditeur vous informe si DonorSnap n'est pas adapté à votre activité.

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur DonorSnap

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,3
Service client
4,8
Fonctionnalités
4,3
Rapport qualité-prix
4,8

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
64%
4
29%
3
5%
2
1%
1
1%
Celeste
Celeste
Operations Manager (É.-U.)
Utilisateur LinkedIn vérifié
Gestion d'organisme à but non lucratif, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great solution for small nonprofits

5,0 il y a 6 ans

Avantages :

DonorSnap is easy to use. My favorite feature is the form builder; the forms integrate nicely with our website and are a great solution for event registration forms that import the data directly into the CRM. I've used both DonorSnap and Saleforce for registration and hands down DonorSnap is far more reliable, simpler, and offers better customization for our needs vs Salesforce. It's also far easier to use both as the administrator and as an end user. I've never had a DonorSnap form fail me. I can't say the same for Salesforce. We use DonorSnap for tracking donors, volunteers, and participants in our programs. DonorSnap keeps their software updated and is very good about offering training and notifications of any server maintenance that may disrupt use (it never does).

Inconvénients :

The report features are very robust but not always intuitive to set up and run. Fortunately if you get stuck, DonorSnap's support team is fabulous and will help you to figure it out.

Amy
Executive Director (É.-U.)
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Donorsnap is the best for our needs, hands down

5,0 il y a 5 mois

Commentaires : Email response times from support are super fast. Transitioning to DS from our former CRM was far easier than anticipated. The free online trainings are simple and relevant and super easy to find, as well as very helpful. If we are still in a bind on anything, we can still get one-on-one custom trainings for a small reasonable fee. The entire Donorsnap system is perfect for our small non-profit, as the learning curve was short and the migrated data intact for our thousands of donors. We couldn't be happier with the small annual fee for such a super useful and easy to use system.

Avantages :

Donorsnap was phenomenally easy to set up, compared to every other CRM we looked at. Donorsnap's process for transitioning from our former CRM to theirs was relatively seemless and inexpensive, compared to every other CRM we scoped out.

Inconvénients :

The monthly accounting I do with Donorsnap monthly donor data seems a little more onerous than it should be, but it still remains functional and not an excessive hassle.

Cass
Executive Director (É.-U.)
Gestion d'organisme à but non lucratif, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Great basics, but communucation tools lacking or are too generic

3,0 il y a 3 ans

Commentaires : Sales, data transfer, and workshops have been good. I feel like the staff does its best to fully answer questions and solve problems. But with the overall limitations of the communications functions, there's only so much they can do.

Avantages :

The client database is straightforward and easy to use. The fields are intuitive and you can adapt or add per your own needs. Screen layout when searching can be tough because of long rows but pulling up individual contacts is easy. I love that you can copy data right from the viewing screen without having to open the editable contact. The help features are user friendly and usually address the most common problems. I like that there are videos as well as written materials on various topics.

Inconvénients :

The communication tools are sorely lacking. Email, letters, and forms are way too basic and challenging to edit. There does not seem to be a feature allowing you to change line spacing within a form or in the Automated Task Manager. In addition, I had to keep canceling the project and restarting because after one attempt to edit an ATM task, the system won't let you make additional edits. You have to start over. The emails come out looking like you emailed directly from your email provider. You are limited to one image insert, they are hard to edit, and you cannot add a form directly into the email. I have yet to send out an email from DonorSnap because it looks so pedestrian and ... boring. We are still using MailChimp for its visual features, which of course defeats the purpose. The forms are "okay" but come out looking like a child made them. Totally lackluster, but functional. I'll be honest: I am embarrassed to send out communications and put the forms on our website. If we leave DonorSnap for another product, it will because of the generic communication tools. The query tools used in creating tasks are not intuitive. If it weren't for the help videos I would never be able to implement these.

Réponse de l'équipe de DonorSnap

il y a 3 ans

Hi Cass, Thank you for your review. We are always working on ways to improve DonorSnap and appreciate your feedback. We understand that dedicated email tools like MailChimp have polished template builders, and for that reason we provide an integration with Constant Contact for organizations needing those services. The DonorSnap email tools are aimed at providing easy access to mass emailing and automation for all organizations. With some html experience or a third party html email template builder, you can build the same types of emails in DonorSnap. In the future we hope to add similar template builders as well. For more specific help with your emails and forms, please contact us at support@donorsnap.com. We will show you how to edit your emails, adjust line spacing, add multiple images, and insert links to your forms directly in your emails. If you need other types of customization in your forms, please let us know what you're looking for and we'll be happy to help.

bethany
Donor Care and Communications Coordinator (Philippines)
Gestion d'organisme à but non lucratif, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Affordable but Powerful

4,0 il y a 3 mois

Commentaires : A little confusing to use in the beginning but once you get the hang of it, it's easy. Customer support is really fast as well. There are so many tools within this application that nonprofits really need.

Avantages :

The price range was within our budget. We are so happy with what you get for the price you pay.

Inconvénients :

The UI should be updated to make it easier for customers to navigate the application.

Roland
IT Support - Web Support (É.-U.)
Gestion d'organisme à but non lucratif, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The D.O.V.E. Fund - Development of Vietnam Endeavors

5,0 il y a 2 ans

Commentaires : As a retired Software Engineer and Developer for a large corporation, this package is a good step for our application. I know that there are a lot of features (i.e. Tickler, Pledges, Volunteer Tracking, etc.) that we have not touched as that support is not in our focus at this time.

Avantages :

The software allowed us to import a lot of our information from an older (non DonorSnap) system, using the Excel Interface. Edits were easy to do as we continued to add more information to our system, and allow mass edits using the Excel interface.

Inconvénients :

We have asked for a few enhancements from the DonorSnap support and most of them have been very quickly. There are a few flags in the database (i.e. Bill Me) which are not exposed to be used in the DataMinerPlatinum for custom reports. There are a few work-arounds, so this is not a show stopper.