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DonorSnap
Description de DonorSnap
DonorSnap est une plateforme cloud de collecte de fonds et un CRM pour les organismes à but non lucratif. Collectez facilement des dons en ligne avec cet outil de formulaires réactifs. Réalisez des campagnes par e-mail, SMS ou automatisation en masse. Suivez les progrès des collectes de fonds à l'aide de ces outils de reporting robustes. À 39 $ par mois, profitez de toutes les fonctionnalités proposées, y compris un nombre illimité d'utilisateurs, une utilisation illimitée, jusqu'à 1 000 contacts dans votre base de données. Essayez DonorSnap avec vos propres données, sans risque, pendant trente jours.
Qui utilise DonorSnap ?
DonorSnap offre ses services aux organismes à but non lucratif de tous types, de toutes formes et de toutes tailles. Le système peut être facilement personnalisé pour répondre aux besoins de presque toutes les organisations. L'éditeur vous informe si DonorSnap n'est pas adapté à votre activité.
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DonorSnap
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Great Donor Management Platform
Commentaires : I found DonorSnap to be extremely user-friendly. There are many resources to learn the system. You can do a lot with the system, and it is fairly customizable to meet the needs of the organization and even individual users. On the rare occasions that I've run into issues, customer service has been extremely helpful and prompt in responding.
Avantages :
Easy to use, plenty of resources to learn more, excellent customer service, impressive amount of features
Inconvénients :
I honestly can't think of anything. Whenever I have had a problem, customer service promptly addressed it. Even features I wished existed are in the design process.
Alternatives envisagées précédemment :
Two years in ...
Commentaires : We are a small non profit raising funds for St. Vincent's School for disabled children in Haiti and a medical clinic that serves their needs and those of the community in Port au Prince. Before DonorSnap, our records were very unorganized, and our record keeping not 100% accurate. We needed a program that was user friendly, affordable and could get our affairs in order so that we could better research our donors, increase our donor base and raise more money. That has happened since we started using DonorSnap. When I have had an issue I couldn't resolve myself, customer service has always been responsive and helpful. I have enjoyed learning new features, customizing reports and being able to provide our Board with the information they need for budgeting and fundraising. Because our acknowledgement system is now streamlined, with annual contribution reports, I believe our fundraising has been more successful even in these challenging times. I would highly recommend this software to anyone looking to increase their fundraising capabilities.
Avantages :
The software is very versatile, user friendly and intuitive even for someone with very little experience managing a donor database. We love the different reports that help you analyze appeals, trends, donor activity, etc. Adding new donations or information about a donor is very easy. The training webinars are an invaluable resource. I have referred to them countless times when I need help with queries and management issues. The interface with GoEmerchant is seem less and since we switched from PayPal, our online donations have increased and our acknowledgement process is more efficient and our record keeping far more accurate.
Inconvénients :
My biggest challenge is writing queries but that is not the fault of the software but my own inexperience. I think the program is able to handle the most complicated queries on a much larger scale than we need
Alternatives envisagées précédemment :
Not User Friendly
Commentaires : Overall experience is that it served a purpose for us while we needed it. But, I am thankful we switched to a more user friendly platform. I voiced my concerns to them several times and never had any feedback. The best part of it was the customizable dashboard.
Avantages :
The only positive was that fact that it is a Donor relations management /record keeping at a fair price.
Inconvénients :
The initial import was not easy. We were also told we would not have to make journal entries because it integrated great with QuickBooks, that was not the case. For what we needed it for, the import/export was very complicated and had lots of bugs. The reports are not easy to pull information. Data Miner Platinum is not user friendly and should not be so confusing. Mailing reports are cumbersome. You cannot customize letters and emails with your logo. The support side also had a lot to be desired. Anytime we needed help we were referred to a video that was just as confusing. The responsive forms were VERY cumbersome to make and took way too much time. It was just too much time administrative wise.
Réponse de l'équipe de DonorSnap
il y a 3 ans
Hi Kim, Thank you for taking the time to give us your feedback. We are sorry to hear your experience did not meet your expectations. We take all customer feedback to heart to improve our product and respond to every support request. At one point you had requested complimentary event registrations in the same form as paid registrations. We are happy to share that we now offer that functionality in our online forms. We also offer pre-designed templates for our forms so users don't have to spend the time building them from scratch. As for your challenges with Quickbooks, our integration allows users to record donations in DonorSnap and send them over to Quickbooks in a few clicks. They come over as journal entries and can even provide donor details if you set that up. We are happy to hear that you have found a product that better fits RCISD's complex needs and we wish you the best of luck in the future. Take Care, The DonorSnap Team
Alternatives envisagées précédemment :
Great Support!
Commentaires : Donorsnap has worked well for our organization. The team at Donorsnap goes above and beyond to make sure we are successful!
Avantages :
The software is easy to use and pretty comprehensive in all its features. If we ever have a question or need help with a feature, support responds very quickly! We appreciate having access to the app, we can access contact information from anywhere.
Inconvénients :
There is nothing we do not like about Donorsnap.
Use for a small but very busy neighborhood senior services organization
Commentaires : We've used the software for about three years now, and we've found that DonorSnap's focus is on functionality, which we appreciate. Though they gave it a makeover fairly recently, it wasn't one of those software makeovers that just makes it look more modern while removing functionality (my personal pet peeve). They add new features pretty regularly and provide clear and easily accessed training for them. The pricing structure is frozen in place, so no worries about it suddenly blowing up your small organization's budget.
Avantages :
Our favorite features are responsive forms and mass email campaigns. DonorSnap seems hard to learn, but you get the hang of it pretty quickly. It's a great balance of having a basic ready-to-go template in place with a lot of ways to customize it for your org's needs. The support team is pretty responsive over email when you need them. We also pay less than half of what we used to pay for a different CRM that didn't give us nearly as many features. The fact that DS is web-based came in handy during the Covid pivot to work-from-home.
Inconvénients :
There are a number of minor software bugs (that have fairly easy workarounds once you remember that they're there).
