Platinum system

Platinum is the most superior patient management software system on the market.

Commentaires : Excellent record keeping.

Avantages :

90% of the most valuable information is easy to find right on the home screen. I like how this system is customizable and can handle tremendous practice growth. The ability to upload images is awesome. Much more professional appearance than ChiroTouch.

Inconvénients :

Platinum has more features than I know how to use. Not Platinum's fault. It just takes time to master all the features. I do wish I was able to access the schedule and patient contact info screen remotely.

Great for busy chiropractic office

Avantages :

Platinum allows us to spend more time with our patients rather than doing paperwork. One of my favorite features is the fact that patients can check in with a pin or a card and the system will call them back to the next available room. It also works with other software systems so we can run credit cards and they will post directly to the patient's account. The auto posting module is great as well for posting insurance payments to patient's files. We've used it for almost 10 years now and I still learn something new that it will do every few months. We couldn't function without it!

Inconvénients :

There are some occasional problems. The forms feature currently isn't working properly and it's hard to communicate to the support team as to what needs to be done. But overall, the software does what it's supposed to do.

Amazing Customer Service!!

Commentaires : Very great overall. Simple, effective and self explanatory. Amazing customer service when I need anything! [sensitive content hidden] in customer service helped me for multiple hours one day over the phone to help get me my data back when I thought it was lost. He got me back over 5 years of data and I could not be more grateful for his help. He stayed 20-30min past his shift to make sure he completed the job. I couldn't be more appreciative for him and his hard work. Truly an amazing team overall (especially [sensitive content hidden]!) I am always happy with the customer service and their help. Thank you Platinum!!

Avantages :

It is very easy to use and makes every day tasks simple! Patients love how easy it is to move appointments around and how flexible it is.

Inconvénients :

Sometimes will freeze if I am working too fast.

Platinum system review

Commentaires : After 1 year of use, I did not see any clear advantages of Platinum over Eclipse (my previous software). I hired Platinum Billing service in February of 2019. The situation has gotten worse. I believe I have lost tens of thousands of dollars in revenue from switching over to Platinum. Truthfully, I wish I had never switched from Eclipse to Platinum.

Avantages :

It has fully function electronic health record capabilities.

Inconvénients :

It is not intuitive. There is a lot of memorization involved to navigate through the software. It is a challenge to generate reports without have a "map" to instruct you how to do so.

Great system once you get the hang of it

Commentaires : The EHR and billing have been very organized and fairly simple to use.

Avantages :

Once you understand the controls, it is a very efficient and thorough EHR and billing software system for chiropractors.

Inconvénients :

The learning curve is difficult for new employees. It took me 6 months of working with it before I felt fully comfortable. Coming from a Windows background, I did not find the controls intuitive. Caveat: we are not using the latest update of the system which drastically changes the menus and controls.