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Description de Covetrus Impromed

Proposé par Covetrus, ImproMed permet à tout praticien de mieux pratiquer la médecine en exploitant la technologie pour intégrer de manière transparente tous les aspects du cabinet vétérinaire. Conçu pour répondre à tous les besoins de votre cabinet, de la salle d'attente à la salle d'examen, ImproMed rationalise les processus, réduit les changements manqués, améliore la communication avec les clients et vous permet de fournir les soins les plus complets.

Qui utilise Covetrus Impromed ?

ImproMed est destiné à tout cabinet, grand ou petit. Pour un à 50 sites. Entièrement configurable en fonction de vos besoins.

Covetrus Impromed Logiciel - 1
Covetrus Impromed Logiciel - 2
Covetrus Impromed Logiciel - 3
Covetrus Impromed Logiciel - 4
Covetrus Impromed Logiciel - 5

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Covetrus Impromed

Note moyenne

Note globale
4,0
Facilité d'utilisation
3,8
Service client
3,7
Fonctionnalités
3,9
Rapport qualité-prix
3,7

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
37%
4
40%
3
15%
2
5%
1
4%
Kerrie
Kerrie
CVT (É.-U.)
Vétérinaire, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Impromed

5,0 il y a 5 ans

Commentaires : Overall good. Its overall keeping tract of our clients patients medical records.

Avantages :

It's easy to keep track and answer our clients questions with improMed. I also use lab screen and other templets that can ease my documents on our patience. Its also nice to have the emailing features so I can get the information to our clients immediately.

Inconvénients :

The inventory and product side of this software is complicated. I also wish it will tell me where I'm at with needing to reorder our inventory. The Templates with prescription labels and reminders we seem to always need a IT person to help us. IT help can sometimes not followup with us when we need something not as immediate can be pushed aside and not followup. Transactions take a long time with the credit cards.

Réponse de l'équipe de Covetrus Software Services

il y a 5 ans

Thanks for reaching our and sending your feedback, Kerrie! We agree that ImproMed provides a lot of great, easy to use features that make it easier to run your business. While inventory can be complicated to get in to a rhythm, we have a great Training Team that knows the best practices and is here to help. In fact, we did a webinar focused specifically on inventory. We would love to put you in touch with a Trainer who can help you and the team sort out some of these areas. If you're interested in learning more, reach out to us at the email mentioned below. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com.

Lexie
Manager (É.-U.)
Vétérinaire, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Review

4,0 il y a 3 ans

Commentaires : We have always had a great experience and customer service is always wonderful!!!

Avantages :

This product is user friendly for scheduling appointments and billing clients. Easy to right click/left click. Very windows based program.

Inconvénients :

Medical records-- it is not an easy task to set up medical records within the program and not so easy to edit them.

Sara
LVT (É.-U.)
Vétérinaire, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Needs some tweaking but gets the job done!

4,0 il y a 2 mois

Commentaires : Overall Impromed is an extremely useful tool and helps me get my job done properly, I just think there are some things that could use a little tweaking.

Avantages :

I love being able to easily access my patients' medical records and the ease of overall seeing what I need to be able to see in a chronologically appropriate manner

Inconvénients :

I'd really love to be able to have the xrays automatically attached to the medical record rather than having to attach an image or a link. I'd also like to be able to title my bloodwork, rather than clicking on all the various bloodworks run looking for a thyroid for example. I'd like to be able to title the bloodwork what exactly it was I ran and get rid of the machine names used for the title of the bloodwork. There's also a new issue I've noticed- when I hover over an appointment, it tells me the age of the animal at the time of booking the appointment, but the actual medical record has the actual age of the animal. Several times now for puppies, when I hover over the appointment in easytime, it will say "12 weeks and 3 days", but in the medical record it says "16 weeks and 5 days". It doesn't match up and I can calculate from the D.O.B. their actual age if I needed to, but I fear new users can easily get confused.

Réponse de l'équipe de Covetrus Software Services

il y a 2 semaines

Thank you for sharing your experience with Covetrus Impromed. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review.

Tim
Owner (É.-U.)
Vétérinaire, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Over sold Under produce

2,0 le mois dernier Nouveau

Commentaires : Horrible but we are stuck with it for 8 years and struggle with it daily not working as it was suppose to .

Avantages :

Customer support is great because they have to talk to me every week about an issue with this software.

Inconvénients :

EVERYTHING nothing works like they promised it would.

Réponse de l'équipe de Covetrus Software Services

il y a 2 semaines

Your feedback matters to us. Thank you for taking the time to tell us about your experience. Please continue working with our dedicated support team to resolve any remaining issues.

Shawna
Practice manager (É.-U.)
Vétérinaire, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

ImproMed

4,0 il y a 3 ans

Avantages :

It has a nice layout, self explanatory.

Inconvénients :

To start with the transition from Avimark to ImproMed was a mess- our server arrived without all the necessary information which required our trainer to focus on that during a time we were to receive training. Lab equipment has not communicated with software consistently since the install which was 4/2018. As you can imagine learning a new system when you did not have the appropriate time to be trained can be difficult- their customer support WAS really bad during that time, it has gotten better but I have also had to figure out so much using youtube that I really just do not call them unless I have to. There is no spell check as you go along, you have to type then check it. It refreshes but bumps you out of where you were looking so you have to start all over again. Every now and then it will glitch and bump the date along the right lower side of the screen back to 1900 - so as you are trying to look up soaps and medical records there isn't anything there. Low qty items do not auto populate to the want list. Inventory is not easy to understand and it is easy to make mistakes that throw off your counts. Intelligent inventory was exciting but I was talked out of that by an ImproMed support person so... the spreadsheet is a mess to try and use- very easy to make a mistake for price increases.

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