17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
Covetrus Impromed
Description de Covetrus Impromed
Proposé par Covetrus, ImproMed permet à tout praticien de mieux pratiquer la médecine en exploitant la technologie pour intégrer de manière transparente tous les aspects du cabinet vétérinaire. Conçu pour répondre à tous les besoins de votre cabinet, de la salle d'attente à la salle d'examen, ImproMed rationalise les processus, réduit les changements manqués, améliore la communication avec les clients et vous permet de fournir les soins les plus complets.
Qui utilise Covetrus Impromed ?
ImproMed est destiné à tout cabinet, grand ou petit. Pour un à 50 sites. Entièrement configurable en fonction de vos besoins.
Covetrus Impromed ne vous convainc pas tout à fait ?
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Covetrus Impromed
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Avis sur Covetrus Impromed
Impromed
Commentaires : Overall good. Its overall keeping tract of our clients patients medical records.
Avantages :
It's easy to keep track and answer our clients questions with improMed. I also use lab screen and other templets that can ease my documents on our patience. Its also nice to have the emailing features so I can get the information to our clients immediately.
Inconvénients :
The inventory and product side of this software is complicated. I also wish it will tell me where I'm at with needing to reorder our inventory. The Templates with prescription labels and reminders we seem to always need a IT person to help us. IT help can sometimes not followup with us when we need something not as immediate can be pushed aside and not followup. Transactions take a long time with the credit cards.
Réponse de l'équipe de Covetrus Software Services
il y a 6 ans
Thanks for reaching our and sending your feedback, Kerrie! We agree that ImproMed provides a lot of great, easy to use features that make it easier to run your business. While inventory can be complicated to get in to a rhythm, we have a great Training Team that knows the best practices and is here to help. In fact, we did a webinar focused specifically on inventory. We would love to put you in touch with a Trainer who can help you and the team sort out some of these areas. If you're interested in learning more, reach out to us at the email mentioned below. If you ever have questions or additional feedback we'd love to hear it! Email us at HSVS.Solutions@HenryScheinVet.com.
Alternatives envisagées précédemment :
Review
Commentaires : We have always had a great experience and customer service is always wonderful!!!
Avantages :
This product is user friendly for scheduling appointments and billing clients. Easy to right click/left click. Very windows based program.
Inconvénients :
Medical records-- it is not an easy task to set up medical records within the program and not so easy to edit them.
Impromed ease of use
Commentaires : Was fairly easy to use and read the medical records
Avantages :
Fairly easy to use and navigate if you can single out some tabs
Inconvénients :
Very busy with the tabs all over the screen
Alternatives envisagées précédemment :
ImproMed
Avantages :
It has a nice layout, self explanatory.
Inconvénients :
To start with the transition from Avimark to ImproMed was a mess- our server arrived without all the necessary information which required our trainer to focus on that during a time we were to receive training. Lab equipment has not communicated with software consistently since the install which was 4/2018. As you can imagine learning a new system when you did not have the appropriate time to be trained can be difficult- their customer support WAS really bad during that time, it has gotten better but I have also had to figure out so much using youtube that I really just do not call them unless I have to. There is no spell check as you go along, you have to type then check it. It refreshes but bumps you out of where you were looking so you have to start all over again. Every now and then it will glitch and bump the date along the right lower side of the screen back to 1900 - so as you are trying to look up soaps and medical records there isn't anything there. Low qty items do not auto populate to the want list. Inventory is not easy to understand and it is easy to make mistakes that throw off your counts. Intelligent inventory was exciting but I was talked out of that by an ImproMed support person so... the spreadsheet is a mess to try and use- very easy to make a mistake for price increases.
Alternatives envisagées précédemment :
In house vs Mobile versions
Commentaires : They have been trying to get the mobile edition to appear similar to the non-mobile but still not finished. I'm going to try a different way to use the program and see if that helps.
Avantages :
When I bought the practice, there was DOS version of the software which was difficult to use in a windows generation. When we upgraded to the windows version, there is multiple ways to do each task which helps various employees to do their work in their learning style.
Inconvénients :
The mobile addition is supposed to run the same as the regular version but after a week of using it, there has been numberous problems using it. Unsure if it would work better if didn't need to sync with my other brick molar practice version that has been operating during the day with the associates seeing patients or if both used the same database. The problems are: the program not loading modules the same, giving the blue "circle of death" constantly, delayed opening of screens and kicking out of the program during operation. The other problem is the customer support: if you get someone it helps but if you need them to call back due to long wait times, they won't call back until the next day. IF YOU CAN, STAY ON THE PHONE LINE! Otherwise they don't consider you a priority anymore = "squeaky wheel gets the oil". When it comes to DICOM integration, it took over 4 months to get medical records to list the images and I still don't think the actual images come up in the rooms, but COVID made that unnecessary for now.
