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Exus Financial Suite
Description de Exus Financial Suite
Le système EXUS EFS est une suite financière complète et prête à l'emploi d'applications logicielles, qui gère les risques de crédit tout au long du cycle de vie des comptes, depuis le moment du décaissement jusqu'à la radiation ou la vente de la dette. EXUS Loan Collections aide les organisations à identifier et à traiter les risques de crédit rapidement, à effectuer des recouvrements efficaces, à gérer les procédures judiciaires et les recouvrements et à obtenir des informations détaillées sur l'évolution des portefeuilles, les stratégies de recouvrement et l'efficacité des ressources.
Qui utilise Exus Financial Suite ?
EXUS Financial Suite pour les recouvrements de créances et les recouvrements s'adresse aux banques, aux organisations de services financiers (prêteurs, crédit-bail, financement, agences de recouvrement), aux opérateurs de télécommunications et aux services publics.
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Exus Financial Suite
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Alternatives envisagées précédemment :
Future proof, rich of functionalities and up and running in a matter of weeks.
Commentaires : Business users are happy so far and we will continue to roll out to our remaining European offices. The tool is easy to use and also the performance is optimal. We're working with the cloud version (on Azure) and we did not experience a single performance problem so far. The Exus employees are knowledgeable people and working with them was (and still is) a pleasure.
Avantages :
The product is full of features which are useful for our business community. The tool is easy to use and our users felt comfortable working with it quickly. From implementation perspective we had the application running (cloud version) in just a few weeks. No coding is needed only configuration. The application also offers advanced functions with help of analytic tooling. We are not using this yet but we want to keep improving our business process so this will definitely be something we will consider in the future. With help of the knowledgeable Exus consultants we managed to gather the requirements, train and implement in a matter of weeks with positive results and positive feedback from the business community.
Inconvénients :
We're looking into possibilities to use AI in the near future, this is not yet fully developed within the application. We're using EFS (Exus financial suite) and we might be looking into additional modules for use in the future. EFS is mainly focusing on Collections and we want to support our Recovery process also in a better way, we still need to further investigate the options.
Réponse de l'équipe de EXUS
il y a 4 ans
Dear Harm, Thank you for your thorough feedback. Our recent advancements in AI now include an intelligent customer segmentation feature. We are more than happy to have a session to show you what is offered. Thank you
Capterra review – Aristomenis Simos
Commentaires : Positive experience, having joined my current organization with EFS already implemented, I was able to catch up quickly on the implemented strategies, with the help of EXUS team. All collections processes are in one place and this facilitates the overall monitoring of the activity. Excellent support level for day to day issues and requests for changes. Working on a managed service, we can focus on collections, having the software in place without performance issues.
Avantages :
Adapts very smoothly to various markets, while changes in the strategy are made in a controlled and efficient way. Easy to use at all levels, from the end users to the administrator. Ability to perform changes without requiring any IT knowledge. A lot of functionalities that can be implemented to achieve business objectives.
Inconvénients :
While entering our 3rd year on EFS, we are still on the learning curve, need to explore more on the possibilities that EFS can offer us, and streamline our processes so to achieve the best possible results.
Flexibitily EFS Solution
Avantages :
Very flexible solution to solve any collection challenges
Inconvénients :
- Flexibility solution requires more advance admin user - Admin has to know and remember dependency between menus since it isn't well described in the documentation
Réponse de l'équipe de EXUS
il y a 5 ans
Dear Agung, Thank you for taking the time to provide your feedback. EFS is a very flexible solution which allows business administrators take full control of the system's configuration. Our latest version of EFS, v.7, greatly simplifies the operating model and provides an even easier to use strategy designer. We would be more than happy to walk you through this new powerful tool, which substantially eases the business administrator's task, so that you get a feeling of the improvements we have done in this area and share your insights. Our Customer Success team will be contacting you shortly to follow up on this.
Overall Sberbank experience
Commentaires : All collection processes are now in one place, visible to all users (from beginning until the end).
Avantages :
Ability to customize, change processes alone, without CR's. All information's are in one place, customer friendly - easy to use it. EXUS and Infosistem team are great support at any part of building this tool and now, after go live, in making changes and adjusting processes to our needs.
Inconvénients :
As we are beginners in using this software, we need to learn, get more time to become familiar with all parts and to understand it more (administrator part - learning how application "think")
Réponse de l'équipe de EXUS
il y a 5 ans
Dear Petra, Thank you for providing your feedback, this will help us improve our service. Our latest version of EFS, v.7, greatly simplifies the operating model and provides an even easier to use strategy designer. We would be more than happy to walk you through this new powerful tool, which substantially eases the business administrator's task, so that you get a feeling of the improvements we have done in this area and share your insights. Our Customer Success team will be contacting you shortly to follow up on this.

Easy to adapt, user platform, fast changing support.
Commentaires : It serves critical process with desired quality both functional and non-functional.
Avantages :
1. EXUS company has always listen their customers, adaptive and good support mindset. 2. They continuously improves their software packages. 3. Software; Easy to adapt, user platform, fast changing support.
Inconvénients :
1. Lack of Sense of urgency and capabilities of Customer Experience (Production support team).
Réponse de l'équipe de EXUS
il y a 5 ans
Dear Praweena, We value your feedback and our Customer Success team will contact you in order to see what steps we need to take to further enhance your experience. Please note that we have already taken steps towards changing our SLA response times and would be more than happy to share them with you.
I have used the software with two different organizations
Commentaires :
With EXUS an organization can implement their strategy. This is the most import thing about EXUS. It is so flexible and easy-fast to use that Strategic decisions come to effect immediately.
I would highly recomend it.
Avantages :
The software is very easy to use and very flexible. There are so many functionalities that you can achive virtually any result you wish.
Inconvénients :
Even though there are some basic reporting feutures, in order to get the full reporting capabilites one has to use also Microstrategy or Power bi together with EXUS Collection & Recovery.
Réponse de l'équipe de EXUS
il y a 6 ans
Thank you for your review Hari! We are glad that you find your experience with EXUS Financial Suite so useful and we remain at your disposal to help you get further value out of our software product.
EXUS MY KEY FOR SUCCESSS
Commentaires : EXUS helped me apply advanced collection strategy based on risk characteristics and other strategies that caused an increase in collection efficiency and effectiveness ;
Avantages :
Easy to Use - ONE SCREEEN is very powerful
Inconvénients :
The Reporting Tool micro strategy I feel its complicated
Réponse de l'équipe de EXUS
il y a 5 ans
Dear Samer, Thank you very much for your valuable feedback. Please take note that we have recently upgraded our reporting tool to v7, which offers a plethora of new out of the box dashboards, offers the ability to design list reports with all available fields from EFS and generally simplifies the report creation process. We would be more than happy to walk you through our new version and answer any queries you might have.
BTPN review
Avantages :
Timeline, Implemented in very aggressive timeline. Scope of work, Full coverage loan products, from retail loan until corporate loan People, Consultancy from Exus's subject matter expert is a plus point to deliver implementation with high quality and aggressive timeline.
Inconvénients :
Hungry hardware resource to get high quality application test ( test storage follows production storage capacity). Most of local country requirements need customization. To maintain high quality deliverables for patches after go live, the users needs to do regression test (user expects to have modular test)
Réponse de l'équipe de EXUS
il y a 5 ans
Dear Lyzia, thank you very much for your valuable feedback. We always aim to have an efficient UAT process and hence we propose a testing environment as close as possible to the production one, to ensure similar performance under the same load. This way, the UAT team can identify issues that could come from production data that could not be found in a sandbox environment. We also consider as a best practice to perform regression tests to make sure deliverables from the previous phases are not affected. This is a standard process that we advise all our customers to follow. Our support team will contact you to discuss your concerns further and align our efforts in this context.
EXUS: A Valuable Partner
Avantages :
Product Flexibility and ease of use Customer Support Readiness to propose alternative solutions - ideas to confront market challenges
Inconvénients :
Nothing. We have an excelent cooperation for more than 5 years
Réponse de l'équipe de EXUS
il y a 5 ans
Dear Antoni, Thank you very much for taking the time to provide us with your honest review. We deeply appreciate it and we will ensure to continue our excellent cooperation.
Collection information in one screen
Commentaires : Gives the company possibility to define the strategy and make local configurations. Supports the collection teams by clear overview and priority
Avantages :
Easy to use system for the agents. Rich functionality with possibility for quick configurations. Professional and quick implementation.
Inconvénients :
Limited reporting functionality, a modern system like this should have connection to BI solution as standard. Takes some time for administrators to understand how the system works, more standard support tools should be provided.
Réponse de l'équipe de EXUS
il y a 5 ans
Dear Jonas, Thank you for taking the time to provide us with your feedback. Our latest version of EFS, v.7, greatly simplifies the operating model and provides an even easier to use strategy designer. We would be more than happy to walk you through this new powerful tool, which substantially eases the business administrator's task, so that you get a feeling of the improvements we have done in this area and share your insights. Our Customer Success team will be contacting you shortly to follow up on this. Please also note that our Debt Collections suite includes EFS Collections Analytics, a specialized MIS, which is offered to our customers as an option. Our Customer Success will contact you to share more information on this tool and its potential value for your organization.
Deploying Collections Strategy with ease & flexibility
Commentaires : Many previously manual operations are no automated therefore enhance security and improve efficiency
Avantages :
Fully parameterized - therefore flexible and easy to devise and change strategies
Inconvénients :
The mobile collections app is yet to catch up on functionalities with the main software
Réponse de l'équipe de EXUS
il y a 5 ans
Dear Imelda, Thank you for your feedback, it is most valuable. We have now populated our EFS Field Collections app roadmap with additional features, as requested by both yourself and other end users. We will follow up on your request with a demonstration of the new features as they become available.