--- description: ArcGIS : qu'en pensent les utilisateurs ? Lisez les avis clients sur ArcGIS, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ArcGIS - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour le transport public](/directory/30601/public-transportation/software) > [ArcGIS](/software/93333/arcgis) # ArcGIS Canonical: https://www.capterra.fr/software/93333/arcgis Page : 1/22\ Suivant: [Page suivante](https://www.capterra.fr/software/93333/arcgis?page=2) > ArcGIS fournit aux entreprises une plateforme normalisée pour l'analyse spatiale, la gestion des données et la cartographie. > > Conclusion : 507 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 507 Avis | | Simplicité d’utilisation | 3.9/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ESRI - **Entreprise fondée en**: 1969 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, catalan, chinois, coréen, croate, danois, espagnol, estonien, finnois, français, grec, hongrois, hébreu, indonésien, italien, japonais, letton, lituanien, norvégien, néerlandais, polonais, portugais, roumain, russe, slovaque, slovène, suédois, tchèque, thaï, turc, ukrainien, vietnamien - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 204 de plus ## Fonctionnalités - Accès mobile - Analyse des comportements - Analyse prédictive - Analyse visuelle - Asset Lifecycle Management - Chatbot - Connecteurs de données - Deep learning - Données démographiques - Entretien des équipements - Entrée et sortie - Facility Asset Management - GPS - Gestion de la maintenance - Gestion des commandes - Gestion des conducteurs - Gestion des demandes de service - Gestion des flux de travail - Gestion des images - Gestion des immobilisations - Gestion des itinéraires fixes - Gestion des métadonnées - Gestion des transports adaptés - Gestion des utilisateurs - Gestion des équipements - Géociblage - Géolocalisation - Géorepérage - Icônes et codes en couleur - Imagerie 3D - Maintenance préventive - Mesure des performances - Modélisation prédictive - Partage de cartes - Planification - Planification stratégique - Prise en charge de plusieurs itinéraires - Prise en charge de plusieurs langues - Publishing/Sharing - Rapports ad hoc - Rapports personnalisables - Real-Time Analytics - Routage - Sources de données multiples - Suivi des ressources - Suivi du kilométrage - Tableau de bord - Third-Party Integrations - Visualisation de données - Workflow Automation ... et 12 fonctionnalités supplémentaires ## Intégrations (1 au total) - AutoCAD ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels pour le transport public](https://www.capterra.fr/directory/30601/public-transportation/software) ## Catégories connexes - [Logiciels pour le transport public](https://www.capterra.fr/directory/30601/public-transportation/software) - [Logiciels SIG](https://www.capterra.fr/directory/30566/gis/software) - [Logiciels de gestion des installations](https://www.capterra.fr/directory/30211/facility-management/software) - [Logiciels géolocalisation](https://www.capterra.fr/directory/31461/location-intelligence/software) - [Logiciels d'intelligence artificielle](https://www.capterra.fr/directory/30938/artificial-intelligence/software) ## Logiciels similaires 1. [Google Maps](https://www.capterra.fr/software/1010739/google-maps) — 4.7/5 (1852 reviews) 2. [Asset Essentials](https://www.capterra.fr/software/113574/assetessentials) — 4.4/5 (284 reviews) 3. [UpKeep](https://www.capterra.fr/software/145635/upkeep) — 4.6/5 (1331 reviews) 4. [CARL Source](https://www.capterra.fr/software/127149/carl-source) — 4.5/5 (104 reviews) 5. [Jobber](https://www.capterra.fr/software/127994/jobber) — 4.6/5 (1487 reviews) ## Avis ### "Powerful, Indispensable, and Worth Every Penny: A 25-Year Urban Planner’s Verdict on ArcGIS" — 5.0/5 > **Paolo** | *30 août 2026* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: What makes the platform stand out is its ability to seamlessly transform vast streams of complex spatial data into clear, actionable intelligence. It offers an extensive library of advanced spatial analysis tools—ranging from multi-criteria site selection and spatial statistics to 3D surface rendering and hydrological modeling—delivering a level of precision that few other Geographic Information System (GIS) solutions can match. Key aspects that drive exceptional value include: Enterprise Integration \& Scalability: The native integration between desktop applications (ArcGIS Pro) and cloud/enterprise architecture (ArcGIS Online / Enterprise) allows teams to collect, analyze, and publish spatial datasets smoothly across an organization. Developer \& Extension Ecosystem: Access to specialized extensions (such as Spatial Analyst, 3D Analyst, and Network Analyst) along with deep Python integration via ArcPy enables custom automation and sophisticated scripting for repetitive spatial workflows. High-Quality Cartographic Tools: The platform provides fine-grained control over cartographic design, labeling, dynamic layout elements, and map publishing, ensuring professional-grade visual outputs for reporting and decision-making. > > **Inconvénients**: ArcGIS presents a steep learning curve, demanding hardware requirements, and a high total cost of ownership. ​While its capabilities are unmatched, the software can feel overly complex and resource-intensive for small teams or users who only require basic mapping functionality. ​Key challenges include: ​High Cost \& Complex Licensing: The licensing model is expensive, especially when factoring in add-on extensions (like Spatial Analyst or Network Analyst) and cloud credits for ArcGIS Online. For smaller organizations or independent contractors, the pricing structure can be a significant barrier to entry. ​Steep Learning Curve: Due to its vast feature set, mastering the software requires formal training or a substantial investment of time. Beginners often struggle to navigate the interface and execute complex spatial operations without prior GIS knowledge. ​Resource-Intensive Performance: ArcGIS Pro requires robust computer hardware—particularly high-performance GPUs, RAM, and CPUs—to run smoothly. Handling large vector or raster datasets can cause noticeable performance lag or crashes on average workstation hardware. > > Over the past 25 years, my experience with ArcGIS has been foundational to my professional work in urban planning and civil protection, supporting multi-utility municipal structures across Emilia-Romagna (Italy). Across two and a half decades of continuous evolution—from early desktop GIS to modern enterprise and web-based spatial workflows—ArcGIS has consistently served as an indispensable system of record and analysis. ​Key highlights of my long-term experience include: ​Urban Planning \& Infrastructure Management: The platform provides the analytical rigour required for complex municipal master planning, zoning analysis, land-use tracking, and infrastructure management across multi-utility operations. ​Civil Protection \& Emergency Response: In civil protection scenarios, ArcGIS enables precise risk mapping, hazard modeling (such as flood and seismic vulnerability assessments), and real-time situational awareness during emergency management operations. ​Reliability \& Scalability Over Time: Despite the evolving technology landscape, the core GIS framework has remained resilient, enabling seamless integration between local government databases, CAD files, and regional spatial data infrastructures. ​Overall, while it demands dedicated technical expertise and robust computing resources, ArcGIS remains the gold standard for high-stakes municipal spatial analysis and decision-making. ----- ### "ArcGIS: Unrivaled Environmental Modelling Depths, but You’ll Fight Cost, Bugs, and Setup Every Step" — 5.0/5 > **Keith** | *19 mai 2026* | Urbanisme et architecture | Taux de recommandation : 10.0/10 > > **Avantages**: The data management core still blows me away. I keep a monster enterprise geodatabase of boreholes, catchments, and monitoring stations, and versioned editing lets my team work concurrently without stepping on each other's toes. Topology rules catch sloppy digitising instantly. The platform digests rasters, vectors, and lidar in a single project file without format headaches. Client access has become a genuine differentiator. Instead of emailing 50-page PDFs, I publish a live web map or dashboard through ArcGIS Online. Regulators and project stakeholders can toggle layers, query borehole attributes, and print on their own — zero GIS training required. Even offline, Field Maps lets crews capture data in remote corners of Malawi and sync back, though the real-time interactive dashboards are what win bids. Security, when you set things up properly, is rock solid. With ArcGIS Enterprise, I enforce role-based access, HTTPS, and fine-grained sharing permissions. Desktop security through OS-level file permissions is straightforward enough for a consultancy laptop. I’ve never had a breach; once configured, data stays locked down. Then there’s the analytical depth. Spatial Analyst and 3D Analyst deliver terrain modelling, watershed delineation, and flood simulation that no lightweight alternative can replicate. Combined with arcpy scripting, I can chain together a dozen geoprocessing steps and let the machine crunch overnight while I sleep. That kind of automation isn't a luxury — it's survival when you’re up against project deadlines. > > **Inconvénients**: Value for money is the number one pain point. The base licence is steep enough, but every critical extension — Spatial Analyst, 3D, Geostatistical — sits behind an extra paywall. The named-user subscription model traps you; stop paying and you lose access to both tools and stored projects. For a small consultancy in Malawi, the fully loaded annual bill forces some very hard conversations. Customer support is technically strong but painfully slow. Esri’s analysts know their stuff and have pulled me out of arcpy and server nightmares, but the back-and-forth across time zones turns a quick question into a multi-day email thread. With no local Esri office anywhere near Malawi, I usually find the fix on Esri Community or Stack Exchange before official support even replies. Bugs and issues are a daily, grinding reality. ArcGIS Pro freezes when I pan a dense 3D scene too fast. Geoprocessing tools sometimes run silently and produce empty outputs with zero warning. Licensing checks randomly fail, demanding a sign-out and sign-in right when a deadline is screaming. Every point release patches some holes and punches new ones; I’ve learned to stay at least one subversion behind to keep my sanity. Setup is a barrier that should not still exist. A single Pro install with Python environment and extensions consumes half a day. An enterprise deployment — Portal, federated server, data stores, SSL certificates — is a multi-week IT exercise that demands a dedicated administrator. User management between ArcGIS Online and Enterprise remains clunky, and I have yet to meet anyone who got it right the first time. Client access, for all its strengths, has an offline weak spot. Field Maps sync over Malawian mobile networks breaks when attachments grow large or connectivity flickers. It’s not a dealbreaker, but it forces careful packaging of offline projects, and I’ve had field crews lose an afternoon of edits because a sync failed. Security, while robust at the enterprise level, has a shadow side in ArcGIS Online. The sharing toggles are far too easy to misconfigure. One slip, and a sensitive environmental dataset meant for a single client can end up visible to the entire internet. The controls exist, but the margin for human error is worryingly thin. > > I have a love-hate relationship with this platform that has now stretched across a decade of environmental modelling and water resource work in Malawi. ArcGIS is the heavyweight I reach for when a project demands a defensible flood-extent model, a multi-criteria site selection, or a groundwater vulnerability map that will be scrutinised by regulators. Nothing else in my toolkit matches its analytical reach or data management discipline. Data management is the bedrock that keeps my 50 GB project archive coherent. Versioning, topology rules, and native handling of every spatial format save me from the integration chaos I see colleagues suffer with other tools. The ability to turn around and serve those same cleaned-up layers to a client as an interactive dashboard is a superpower that has directly helped me win contracts. Security, once bolted down, gives me confidence that sensitive borehole and land-use data stays private, even if I remain hyper-vigilant about online sharing settings. But the price tag and the daily friction are real. I budget not just for licences but for the hours lost to crashes, silent tool failures, and setup marathons. Customer support quality is high when you finally reach a senior engineer, but waiting days for a response is a luxury project timelines do not permit. I’ve become my own sysadmin, my own bug hunter, and my own trainer because the institutional support simply isn’t there for a Malawian consultancy working at distance. If you do deep environmental geospatial work, ArcGIS remains the reference standard. It’s not smooth, and it’s certainly not cheap. But when a model has to be right and defensible, it’s still the box I open first, mutter at, and then trust to deliver. ----- ### "Maps are now interactive" — 3.0/5 > **Anthony** | *5 novembre 2025* | Équipements publics | Taux de recommandation : 7.0/10 > > **Avantages**: The ArcGIS eco-system has come a long way and now incorporates mobile workflows and data entry to enable an enterprise-wide solution > > **Inconvénients**: Oftentimes, small bugs and issues can set back operations, but once these are worked out, all functions resume normally. > > I've used ArcGIS since 2002 and have seen the system embrace web-based mapping as opposed to a workflow that solely supported paper based or PDF based static maps ----- ### "A strong platform for spatial analysis" — 5.0/5 > **Rashad** | *20 août 2026* | Gestion de l'enseignement | Taux de recommandation : 8.0/10 > > **Avantages**: ArcGIS provides a comprehensive set of tools for mapping, spatial analysis, and working with geographic data. I used the full version extensively in academia and found the visualization and analytical capabilities particularly useful for research. > > **Inconvénients**: There is a fairly steep learning curve, especially when moving beyond basic mapping into more advanced analysis. The licensing cost can also be a consideration outside an academic environment. > > I used the full version of ArcGIS in academia and later had some exposure to the trial version in an industry setting. It has been a capable platform for mapping, visualization, and spatial analysis. ----- ### "Logiciel SIG standard" — 4.0/5 > **Tora** | *30 avril 2023* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: Je trouve intéressant de pouvoir créer des cartes détaillées et d'importer et d'exporter facilement des données GI. Nous l'utilisons pour le marketing régional et l'optimisation de la livraison des produits. Moteur SIG avec la plus grande part de marché au monde. ArcGIS Desktop est un produit spécialisé dans la réalisation d'analyses relativement avancées sur un PC et la maintenance des données SIG. Une personnalisation est également possible afin que vous puissiez l'utiliser en fonction de votre activité. > > **Inconvénients**: L'essentiel est que le programme est assez lourd dans la mesure où il peut créer des données détaillées. Il est difficile de se déplacer librement, en fonction des spécifications du PC. Je pense qu'il y a un compromis entre les performances et la dose, donc je ne peux pas dire que je doive le faire, mais si je peux le déplacer un peu plus légèrement, je n'ai rien à redire. > > Il trace les informations sur les clients par zone sur la carte et élabore des stratégies marketing pour chaque zone. Il est bienvenu que l'image des activités de livraison et de vente soit arrivée au printemps simplement en pouvant la visualiser sur une carte. Il dispose de fonctions que l'on peut qualifier de services indispensables et complémentaires. ----- Page : 1/22\ Suivant: [Page suivante](https://www.capterra.fr/software/93333/arcgis?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/93333/arcgis) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées