RentWorks

Commentaires: We've been using RentWorks for over a decade and it handles all of our automotive rental contracts, and many aspects of our fleet management and offers great reporting. The interface feels out of date and the workflow is sometimes unintuitive or convoluted, but the customer service reps are good at walking us through how to most effectively work with it when we have questions. Integrated credit card processing is available (through Element/Vantiv), which saves the work of running separate credit card terminals and simplifies PCI compliance and tokenization of cards so that additional charges/credits can be easily processed when vehicles are returned or extended. Updates are released once a year or more, usually with bug fixes and some new features. We evaluate the various software options every couple years and keep finding RentWorks to be the best value and fit for our operations.

Avantages: The price is right. The reporting engine is good and the fleet management features work well for our needs across 3 locations. We've been working with their web API for a while and with any luck, we'll have online reservations working through our website soon. (They also have a turn-key web reservation system available if you don't need extensive customization.) As the software is under constant development, there is a chance to have your feedback lead to actual changes in upcoming software releases (to the extent your requests are in line with their development goals).

Inconvénients: User interface design is a frustratingly low priority. If a feature can technically be said to "work," it won't typically merit the additional development time to integrate it cleanly. The whole interface is designed at a fixed 1024x768 resolution (the same resolution supported by my IBM PS/2 back in 1994) which feels pretty inefficient, requiring simple tasks (eg. checking out a car) to be broken into 6 or more screens that need to be tabbed back and forth between. The print engine is ancient and horrible in every way conceivable. There is no simple installer package, so software installs are unnecessarily complicated and error-prone enough that the company suggests having their customer support log in remotely to install the web client on each computer themselves for a cost.

Commentaires: My company has been using Rent Works for as long as I can remember. They tried a couple other programs, and kept switching, unsatisfied with them until they found RentWorks.
RentWorks makes things so simple. Booking and scheduling rentals, damages and repairs, billing. It handles everything you need to run a car rental company.
Their support staff are top notch. Put in a support ticket, and someone is usually on the phone with you within 10 minutes taking care of your problem.
There is a bit of a learning curve with RentWorks, which is to be expected from such a powerful program, but the great thing is they offer excellent training, online, and in person.
I doubt you'll ever find a better solution for car rentals.

Avantages: It handles everything when it comes to car rentals. You don't need a separate program for tracking damages and claims, or repairs.
There is a report for just about anything you could think of.

Inconvénients: It doesnt maximize the window.