The Service Program

Qui utilise The Service Program ?

Quel que soit le type de service que vous proposez, qu'il s'agisse de services de nettoyage de piscines, d'entretien de gazon, de nettoyage de toilettes portables ou de réparation, il est important de tenir vos clients informés de manière proactive.

Description de The Service Program

The Service Program est un des principaux logiciels de services complémentaires pour QuickBooks. Expédition, planification d'itinéraire, suivi des ordres de travail, calendriers de maintenance, appels client, suivi des équipements, GPS, solution mobile et portail de service client (compatibles avec tout iPhone, téléphone Android, tablette ou ordinateur portable) avec synchronisation en temps réel, capture de signature, impression sur le terrain, images en pièce jointe, factures, locations, codes-barres et facturation, etc. Inclut une formation hebdomadaire, le support technique et les mises à niveau logicielles. Simple.

Informations sur The Service Program

Westrom Software

http://westromsoftware.com

Fondé en 2006

Prix de The Service Program

The Service Program n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de The Service Program est disponible à partir de 49,95 $US/mois.

Vidéo de The Service Program
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À partir de

49,95 $US/mois

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

The Service Program - Fonctionnalités

  • Devis
  • Facturation
  • Gestion des inspections
  • Mappage de la végétation
  • Planification des tâches
  • Pour les utilitaires agricoles
  • Rapports avec photos
  • Rendez-vous récurrents

Logiciels agricoles : afficher la liste complète

  • Accès mobile
  • Base de données de clients
  • Facturation
  • Gestion des contrats
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Portail libre-service
  • Routage
  • Suivi de l'historique des services

Logiciels d'affectation du personnel : afficher la liste complète

  • Accès mobile
  • Base de données de clients
  • Devis
  • Facturation
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Planification
  • Planification de la maintenance
  • Routage
  • Suivi de l'historique des services

Logiciels de gestion de services CVC (chauffage, ventilation, climatisation) : afficher la liste complète

  • Biens commerciaux
  • Gestion de l'espace
  • Gestion des fournisseurs
  • Gestion des immobilisations
  • Gestion des incidents
  • Gestion des inspections
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des visiteurs
  • Gestion des équipements
  • Maintenance préventive
  • Planification des installations
  • Planification des salles
  • Pour écoles
  • Propriétés résidentielles

Logiciels de gestion des installations : afficher la liste complète

  • Accès mobile
  • Base de données de contacts
  • Devis
  • Facturation
  • Gestion des contrats
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Planification
  • Recouvrement des paiements sur le terrain
  • Routage
  • Signature électronique
  • Suivi de l'historique des services
  • Suivi du temps en ligne

Logiciels de gestion des interventions : afficher la liste complète

  • Catalogue de services
  • Gestion des billets
  • Gestion des connaissances
  • Gestion des contrats
  • Gestion des incidents
  • Gestion des ressources informatiques
  • Gestion des versions
  • Portail libre-service
  • Rapports de service

Logiciels de gestion des services informatiques : afficher la liste complète

  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des tâches
  • Planification de la maintenance
  • Suivi des garanties
  • Suivi des équipements

Logiciels de maintenance des équipements : afficher la liste complète

  • Aménagement paysager
  • Base de données de clients
  • Devis
  • Facturation
  • Gestion de la paie
  • Gestion des contrats
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des tâches
  • Planification des rendez-vous
  • Routage
  • Suivi du temps

Logiciels de paysagisme : afficher la liste complète

  • Facturation
  • Gestion de la flotte
  • Gestion de la maintenance
  • Gestion des clients
  • Gestion des commissions
  • Gestion des parcelles
  • Gestion du carburant
  • Routage

Logiciels de remorquage : afficher la liste complète

  • Devis
  • Facturation
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Paiements mobiles
  • Signature électronique
  • Suivi du temps
  • Traitement des paiements

Logiciels pour artisans : afficher la liste complète

  • Accès mobile
  • Devis
  • Dispositions des biens
  • Facturation
  • Gestion de la flotte
  • Gestion des expéditions
  • Historique du service client
  • Planification
  • Routage
  • Suivi de l'infestation
  • Suivi de l'usage des pesticides

Logiciels pour entreprises de désinsectisation/dératisation : afficher la liste complète

  • Accès mobile
  • Base de données de clients
  • Devis
  • Facturation
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des tâches
  • Planification
  • Rendez-vous récurrents
  • Routage
  • Suivi de l'historique des services

Logiciels pour entreprises de nettoyage : afficher la liste complète

  • Accès mobile
  • Devis
  • Facturation
  • Gestion des clients
  • Gestion des ordres de travail
  • Gestion des produits chimiques
  • Planification
  • Routage

Logiciels pour piscines : afficher la liste complète

  • Application mobile
  • Base de données de clients
  • Devis
  • Facturation
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Planification
  • Routage
  • Suivi de l'historique des services

Logiciels pour plombiers : afficher la liste complète

  • Expédition d'urgence
  • Facturation
  • Gestion des clients
  • Gestion des commandes
  • Gestion des expéditions
  • Gestion du carburant
  • Planification
  • Routage
  • Suivi GPS
  • Suivi du kilométrage

Logiciels pour régulateur des transports : afficher la liste complète

The Service Program - Logiciels similaires

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Avis sur The Service Program

Read all reviews

Overall rating

4,4/5

Average score

Facilité d'utilisation 4,2
Service client 4,5
Fonctionnalités 4,4
Rapport qualité-prix 4,5

Review software

Share your experiences with other software buyers.

Écrivez votre avis !
Cherylyn S.
Owner/Member
Construction, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 09/09/2019

"Time Saving Software"

Commentaires: Time, scheduling, employee time, sub contractor job entry just to name a few

Avantages: It doesn't try to boss my financial software around, so many features you can customize what works for you, reporting features, filtering features, etc. What isn't there to love..

Inconvénients: Initial cost. But, I did appreciate the terms worked out and well worth the money!

Réponse de l'éditeur

envoyé par Westrom Software le 10/09/2019

Thank you for taking the time to review The Service Program. As you mentioned, The Service Program was meticulously developed so that it works seamlessly with QuickBooks rather than conflicting with it. We truly appreciate you sharing the many software features that are benefiting your business.

Your feedback is vital to our growth, thanks again for sharing!

  • Source de l'avis 
  • Publié le 09/09/2019
Kelley R.
Office Manager
Services aux consommateurs, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 23/04/2020

"Best routing program out there"

Commentaires: We are extremely happy with this program, and we highly recommend it to any company needing a scheduling software in the service industry.

Avantages: Taking our paper door tags digital has been amazing. The training and customer support has made learning how to use and operate this program a breeze. I couldn't be happier about the change.

Inconvénients: There have been a few minor items that weren't available at first, but an email to the development team has been all that was needed to make the changes I needed to happen.

Réponse de l'éditeur

envoyé par Westrom Software le 28/04/2020

Thank you for taking the time to review The Service Program. We are happy to hear of your positive experience with our company as a whole, as we are committed to providing exemplary customer service.

Providing our customers with features in which they can easily communicate with their customers is essential and knowing you are utilizing the digital door tags lets us know we are on track.

Thanks again for your feedback.

-The Westrom Software Team

  • Source de l'avis 
  • Publié le 23/04/2020
Leonard C.
Owner
  • Note globale
    3 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    Sans note
  • Support client
    3 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 01/02/2016

"A spread sheet manipulator that is not flexible & will work if you conform to their way of operation"

Commentaires: This system is ideal for A/C Repair, Pool Cleaning, Pest Control, etc. t was designed for just those type businesses. Lawn Care mow and blow operations that get it done no matter what is another business that will be able to use it. Being in Lawn Care but quality not quantity oriented, sometimes we end up spending extra time that slows down production. There's no quota. We're more of a grounds keeping service that spends time to service all yard issues in one stop. I attempted to install this product twice. Each time I spent weeks keying data about my customers on different forms that reference and cross reference each other. It is difficult to set up if you have any number of customers. Be careful. I found that because we spend extra time to do service it was very difficult to manage what work would be scheduled on what day. We work on a two week cycle. My old system had no trouble with that. This system demands a rigid schedule. It seems in order to combine or slip schedules you have to change every task instead of the group. And if I did that the system changed the routing to zig-zag the truck. They tried desperately to shoe horn me into their model, but it was never going to work. I made several suggestions to them that would have easily improved the flexibility of the system, and, I might have been able to use it, but they chose not to undertake them. Support during installation is very difficult. There are very small windows of limited availability for training. There is no help text, no documentation, no knowledge base, and some videos that may be helpful to an issue. Also, what they call support is really technical support, to fix broken programming, it's not real customer support. So you either call Training with operational issues and hope that you get a response within 24 hours unless you are fortunate enough to catch them on the phone or you wait. They are always courteous and attempt to be helpful. But chances are if you are in any way unique they will be stymied. I think they are very limited in their lawn care knowledge area. It's all the same, right? I can't imagine a large company using this, although I'm sure that they will claim hundreds. With too much keying you can't set this and forget it. A small startup could ease into it because it doesn't require a large financial investment up front and they won't have a lot of customers to start with. The mobile app fixes all that is what I was told.

Réponse de l'éditeur

envoyé par Westrom Software le 11/07/2016

Hi Lenny, we appreciate your feedback. As you are aware, your monthly subscription provided daily open Q&A forums per week to call in speak to a Live Trainer. Tech support is available M-F. and you never used the online help documentation with step by step screen shots, training recordings. We offered an lawn industry coach since your company is unlike hundreds of other landscape companies by schedule routes for customer lawn maintenance. Since you charge per service visit, there is ONE button in software to generate Route Stops to Tasks (populating customer's preferred pricing). Once serviced (by paper or Mobile app) the quick complete generates INVOICES in QBs. No Double entry.. We wish your business well.

  • Source de l'avis 
  • Publié le 01/02/2016
Jay W.
CEO
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 06/06/2017

"I have worked with the SP crew for years now. I have nothing but good things to say about them!"

Avantages: Very Smart bunch, out of box thinkers, (when in the box doesn't meet the need), I have never heard them say we can't do that; I know I have been a pain in there sides, but they have always treated me well and respectfully, even in my frustrated " I hate computers" moods. I am just really happy with the software, performance, and customer service. Lots of videos for training at any time schedule I choose! (I use this for new employee training and it is priceless)!

Inconvénients: well, don't like that I have to watch an entire teaching video to try and find very quick answer. (so I would like a better search method for videos to speed up finding answers). Also I never have any luck with the online tech help but sending an email to customer support and they call back works well ... for me ..

Réponse de l'éditeur

envoyé par Westrom Software le 06/06/2017

Thank you for your kind words and feedback. Your 100% customer satisfaction is our goal.
Your suggestion for searching the online help manual has recently been upgraded with over 100 videos placed into 22 categories to assist finding the correct answer quickly. Please use the Search Box if easier.
Reminder, your annual software support provides ongoing upgrades, tech support and ongoing daily training in Open Forum 2x a day Live with a Trainer!
You are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service.

  • Source de l'avis 
  • Publié le 06/06/2017
Patrick T.
Owner
Services aux consommateurs, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 10/08/2018

"Great Support"

Commentaires: Their customer support is the bomb! They are always pleasant and helpful!

Avantages: I switched to QB online and switched SP with it. Then, after numerous issues with QB online (terrible support, also), we went back to QB desktop. I needed to switch the SP back at that time. They were really supportive, did it over the weekend, and checked on our company at all times. They have the best IT and support team ever (maybe QB should hire them-LOL). I would definitely recommend SP for use with a pool company! They are great.

Inconvénients: System is very powerful, and it takes getting used to. There are a lot of features and sometimes confusing on how to figure them all out.

Réponse de l'éditeur

envoyé par Westrom Software le 14/08/2018

Thank you for taking the time to leave feedback regarding The Service Program. As always, we are pleased to hear of your positive experience with our support team. We pride ourselves in our team and on providing feature rich solutions that will help you run your Service, Maintenance and Construction Pool & Spa business as efficiently as possible.

We want you to get the most out of our software! In addition to our dedicated support team, we offer several training options including: a live training forum, private training and an online video training library. We urge you to take advantage of these powerful resources.

Thank you again for recommending us!

  • Source de l'avis 
  • Publié le 10/08/2018