The Service Program

The Service Program

par Westrom Software

Qui utilise The Service Program ?

Quel que soit le type de service que vous proposez, qu'il s'agisse de services de nettoyage de piscines, d'entretien de gazon, de nettoyage de toilettes portables ou de réparation, il est important de tenir vos clients informés de manière proactive.

Description de The Service Program

The Service Program est un des principaux logiciels de services complémentaires pour QuickBooks. Expédition, planification d'itinéraire, suivi des ordres de travail, calendriers de maintenance, appels client, suivi des équipements, GPS, solution mobile et portail de service client (compatibles avec tout iPhone, téléphone Android, tablette ou ordinateur portable) avec synchronisation en temps réel, capture de signature, impression sur le terrain, images en pièce jointe, factures, locations, codes-barres et facturation, etc. Inclut une formation hebdomadaire, le support technique et les mises à niveau logicielles. Simple.

Informations sur The Service Program

Westrom Software

http://westromsoftware.com

Fondé en 2006

Prix de The Service Program

The Service Program n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de The Service Program est disponible à partir de 49,00 $US/mois.

À partir de

49,00 $US/mois

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

The Service Program - Fonctionnalités

Logiciels agricoles
Devis
Facturation
Gestion des inspections
Mappage de la végétation
Planification des tâches
Pour les utilitaires agricoles
Rapports avec photos
Rendez-vous récurrents
Accès mobile
Base de données de clients
Facturation
Gestion des contrats
Gestion des ordres de travail
Gestion des stocks
Gestion des techniciens
Gestion des tâches
Portail libre-service
Routage
Suivi de l'historique des services
Accès mobile
Base de données de clients
Devis
Facturation
Gestion des expéditions
Gestion des ordres de travail
Gestion des stocks
Gestion des techniciens
Gestion des tâches
Planification
Planification de la maintenance
Routage
Suivi de l'historique des services
Biens commerciaux
Gestion de l'espace
Gestion des fournisseurs
Gestion des immobilisations
Gestion des incidents
Gestion des inspections
Gestion des ordres de travail
Gestion des stocks
Gestion des visiteurs
Gestion des équipements
Maintenance préventive
Planification des installations
Planification des salles
Pour écoles
Propriétés résidentielles
Accès mobile
Base de données de contacts
Devis
Facturation
Gestion des contrats
Gestion des expéditions
Gestion des ordres de travail
Gestion des stocks
Planification
Recouvrement des paiements sur le terrain
Routage
Signature électronique
Suivi de l'historique des services
Suivi du temps en ligne
Catalogue de services
Gestion des billets
Gestion des connaissances
Gestion des contrats
Gestion des incidents
Gestion des ressources informatiques
Gestion des versions
Portail libre-service
Rapports de service
Gestion des ordres de travail
Gestion des stocks
Gestion des tâches
Planification de la maintenance
Suivi des garanties
Suivi des équipements
Aménagement paysager
Base de données de clients
Devis
Facturation
Gestion de la paie
Gestion des contrats
Gestion des expéditions
Gestion des ordres de travail
Gestion des tâches
Planification des rendez-vous
Routage
Suivi du temps
Facturation
Gestion de la flotte
Gestion de la maintenance
Gestion des clients
Gestion des commissions
Gestion des parcelles
Gestion du carburant
Routage
Devis
Facturation
Gestion des expéditions
Gestion des ordres de travail
Gestion des stocks
Paiements mobiles
Signature électronique
Suivi du temps
Traitement des paiements
Accès mobile
Devis
Dispositions des biens
Facturation
Gestion de la flotte
Gestion des expéditions
Historique du service client
Planification
Routage
Suivi de l'infestation
Suivi de l'usage des pesticides
Accès mobile
Base de données de clients
Devis
Facturation
Gestion des expéditions
Gestion des ordres de travail
Gestion des tâches
Planification
Rendez-vous récurrents
Routage
Suivi de l'historique des services
Accès mobile
Devis
Facturation
Gestion des clients
Gestion des ordres de travail
Gestion des produits chimiques
Planification
Routage
Application mobile
Base de données de clients
Devis
Facturation
Gestion des expéditions
Gestion des ordres de travail
Gestion des stocks
Gestion des techniciens
Gestion des tâches
Planification
Routage
Suivi de l'historique des services
Base de données de clients
Expédition assistée par ordinateur
Expédition d'urgence
Facturation
Gestion des commandes
Gestion du carburant
Planification
Routage
Suivi des véhicules
Suivi du kilométrage

Avis sur The Service Program

Afficher 5 avis sur 41

Note globale
4,4/5
Facilité d'utilisation
4,2/5
Service client
4,5/5
Fonctionnalités
4,4/5
Rapport qualité-prix
4,5/5
Cherylyn S.
Owner/Member
Construction, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 09/09/2019

"Time Saving Software"

Commentaires: Time, scheduling, employee time, sub contractor job entry just to name a few

Avantages: It doesn't try to boss my financial software around, so many features you can customize what works for you, reporting features, filtering features, etc. What isn't there to love..

Inconvénients: Initial cost. But, I did appreciate the terms worked out and well worth the money!

Réponse de l'éditeur

envoyé par Westrom Software le 10/09/2019

Thank you for taking the time to review The Service Program. As you mentioned, The Service Program was meticulously developed so that it works seamlessly with QuickBooks rather than conflicting with it. We truly appreciate you sharing the many software features that are benefiting your business.

Your feedback is vital to our growth, thanks again for sharing!

  • Provenance de l'utilisateur 
  • Publié le 09/09/2019
Kelley R.
Office Manager
Services aux consommateurs, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 23/04/2020

"Best routing program out there"

Commentaires: We are extremely happy with this program, and we highly recommend it to any company needing a scheduling software in the service industry.

Avantages: Taking our paper door tags digital has been amazing. The training and customer support has made learning how to use and operate this program a breeze. I couldn't be happier about the change.

Inconvénients: There have been a few minor items that weren't available at first, but an email to the development team has been all that was needed to make the changes I needed to happen.

Réponse de l'éditeur

envoyé par Westrom Software le 28/04/2020

Thank you for taking the time to review The Service Program. We are happy to hear of your positive experience with our company as a whole, as we are committed to providing exemplary customer service.

Providing our customers with features in which they can easily communicate with their customers is essential and knowing you are utilizing the digital door tags lets us know we are on track.

Thanks again for your feedback.

-The Westrom Software Team

  • Provenance de l'utilisateur 
  • Publié le 23/04/2020
Leonard C.
Owner
  • Note globale
    3/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    Sans note
  • Support client
    3/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 01/02/2016

"A spread sheet manipulator that is not flexible & will work if you conform to their way of operation"

Commentaires: This system is ideal for A/C Repair, Pool Cleaning, Pest Control, etc. t was designed for just those type businesses. Lawn Care mow and blow operations that get it done no matter what is another business that will be able to use it. Being in Lawn Care but quality not quantity oriented, sometimes we end up spending extra time that slows down production. There's no quota. We're more of a grounds keeping service that spends time to service all yard issues in one stop. I attempted to install this product twice. Each time I spent weeks keying data about my customers on different forms that reference and cross reference each other. It is difficult to set up if you have any number of customers. Be careful. I found that because we spend extra time to do service it was very difficult to manage what work would be scheduled on what day. We work on a two week cycle. My old system had no trouble with that. This system demands a rigid schedule. It seems in order to combine or slip schedules you have to change every task instead of the group. And if I did that the system changed the routing to zig-zag the truck. They tried desperately to shoe horn me into their model, but it was never going to work. I made several suggestions to them that would have easily improved the flexibility of the system, and, I might have been able to use it, but they chose not to undertake them. Support during installation is very difficult. There are very small windows of limited availability for training. There is no help text, no documentation, no knowledge base, and some videos that may be helpful to an issue. Also, what they call support is really technical support, to fix broken programming, it's not real customer support. So you either call Training with operational issues and hope that you get a response within 24 hours unless you are fortunate enough to catch them on the phone or you wait. They are always courteous and attempt to be helpful. But chances are if you are in any way unique they will be stymied. I think they are very limited in their lawn care knowledge area. It's all the same, right? I can't imagine a large company using this, although I'm sure that they will claim hundreds. With too much keying you can't set this and forget it. A small startup could ease into it because it doesn't require a large financial investment up front and they won't have a lot of customers to start with. The mobile app fixes all that is what I was told.

Réponse de l'éditeur

envoyé par Westrom Software le 11/07/2016

Hi Lenny, we appreciate your feedback. As you are aware, your monthly subscription provided daily open Q&A forums per week to call in speak to a Live Trainer. Tech support is available M-F. and you never used the online help documentation with step by step screen shots, training recordings. We offered an lawn industry coach since your company is unlike hundreds of other landscape companies by schedule routes for customer lawn maintenance. Since you charge per service visit, there is ONE button in software to generate Route Stops to Tasks (populating customer's preferred pricing). Once serviced (by paper or Mobile app) the quick complete generates INVOICES in QBs. No Double entry.. We wish your business well.

  • Provenance de l'utilisateur 
  • Publié le 01/02/2016
Jay W.
CEO
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 06/06/2017

"I have worked with the SP crew for years now. I have nothing but good things to say about them!"

Avantages: Very Smart bunch, out of box thinkers, (when in the box doesn't meet the need), I have never heard them say we can't do that; I know I have been a pain in there sides, but they have always treated me well and respectfully, even in my frustrated " I hate computers" moods. I am just really happy with the software, performance, and customer service. Lots of videos for training at any time schedule I choose! (I use this for new employee training and it is priceless)!

Inconvénients: well, don't like that I have to watch an entire teaching video to try and find very quick answer. (so I would like a better search method for videos to speed up finding answers). Also I never have any luck with the online tech help but sending an email to customer support and they call back works well ... for me ..

Réponse de l'éditeur

envoyé par Westrom Software le 06/06/2017

Thank you for your kind words and feedback. Your 100% customer satisfaction is our goal.
Your suggestion for searching the online help manual has recently been upgraded with over 100 videos placed into 22 categories to assist finding the correct answer quickly. Please use the Search Box if easier.
Reminder, your annual software support provides ongoing upgrades, tech support and ongoing daily training in Open Forum 2x a day Live with a Trainer!
You are always welcome to send us your feedback and suggestions on how to improve the software or services we offer. We will do the best we can to ensure you are totally satisfied with our software and customer service.

  • Provenance de l'utilisateur 
  • Publié le 06/06/2017
Patrick T.
Owner
Services aux consommateurs, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 10/08/2018

"Great Support"

Commentaires: Their customer support is the bomb! They are always pleasant and helpful!

Avantages: I switched to QB online and switched SP with it. Then, after numerous issues with QB online (terrible support, also), we went back to QB desktop. I needed to switch the SP back at that time. They were really supportive, did it over the weekend, and checked on our company at all times. They have the best IT and support team ever (maybe QB should hire them-LOL). I would definitely recommend SP for use with a pool company! They are great.

Inconvénients: System is very powerful, and it takes getting used to. There are a lot of features and sometimes confusing on how to figure them all out.

Réponse de l'éditeur

envoyé par Westrom Software le 14/08/2018

Thank you for taking the time to leave feedback regarding The Service Program. As always, we are pleased to hear of your positive experience with our support team. We pride ourselves in our team and on providing feature rich solutions that will help you run your Service, Maintenance and Construction Pool & Spa business as efficiently as possible.

We want you to get the most out of our software! In addition to our dedicated support team, we offer several training options including: a live training forum, private training and an online video training library. We urge you to take advantage of these powerful resources.

Thank you again for recommending us!

  • Provenance de l'utilisateur 
  • Publié le 10/08/2018