WebPT

WebPT Review by Physical Therapy clinic

Commentaires : I use WebPT daily because I get authorization for the patients that are doing Physical Therapy in our clinic. I review the notes and use the information to submit my authorization requests. We see approximately 20-30 patients a day so I'm looking over a lot of WebPT therapy notes.

Avantages :

It has very clear templates and it's easy to find information. The records are very easy for even a layperson to understand, but thorough enough that the insurance companies easily provide authorization for services. Even when we need to have a substitute from an agency they are able to plug the information into the note and keep to the format we are used to thanks to WebPT

Inconvénients :

I don't like that it costs money to integrate each aspect separately, we currently have an account you can't use for billing. I also can't see the calendar view so if the name of a patient is misspelled it's hard to pull up their account.

WebPT is good BUT expensive!

Commentaires : Decent experience. Very functional but tedious with time consumption. There are a lot better options available with more inclusive features for less cost.

Avantages :

Easy to understand. Able to create evaluation and treatment templates so that you didn't have to write the same verbiage. Could carry over notes from the time before.

Inconvénients :

Expensive. Require multiple tabs open for the same patient because the SOAP note and the exercise flowsheet were not on the same page. It took 15-20 minutes to complete a note because of toggling between multiple tabs. Offered a lot of features for exercises and CRM but all extra features were a la carte. The expense for a solo practitioner and then to add users was too expensive. It would have been better to charge per number of visits per month vs. number of users. EMR and billing integration was not as synced as should have bee.

Decent EMR for PT's

Commentaires : But I would recommend web PT for any outpatient clinic. I wouldn't recommend it for any acute or neural base clinic because the documentation needed for those settings is much more detailed than outpatient.

Avantages :

I have used this EMR system for over a year at the outpatient clinic where I work. I feel like the system is very easy and user-friendly compared to other EMR systems. Documenting is more manageable and doesn't feel tedious compared to other EMR systems is straightforward.

Inconvénients :

There is definitely a learning curve regarding using web PT. Yes, it is user-friendly, but there are little things that take some time to get used to it and that you may need to contact support to get the hang of.

Customer support

Avantages :

The scheduler and visit tracking are a big step up from old appointment books.

Inconvénients :

Customer support has declined over the years. No one will talk to you only email.

Great cloud-based documentation system, but there are some bugs.

Avantages :

WebPT was easy to learn to use and easier to start actually documenting patient care on. Scheduling is helpful and being able to access the patient's chart through the schedule itself is great.

Inconvénients :

The schedule really needs to have a tracking feature, where you can tell what date/time the appointment was scheduled, checked in, etc; and there needs to be a rescheduling feature instead of just "cancel" or "delete". Also, there is a field where you can enter a Return to Dr. date, when the patient returns to see their referring provider, but the field resets itself randomly and does not keep the date in place. I have contacted customer service multiple times about this and their suggestions are not helpful and have not solved the problem.