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Description de Vetport

VETport est un pionnier des logiciels de gestion de cabinet dans le cloud pour cliniques vétérinaires. Actuellement, VETport est utilisé par plus de 12 500 vétérinaires dans plus de 20 pays pour venir en aide à plus de 16 millions d'animaux de compagnie. À ce jour, ce dossier médical électronique primé au format SOAP a permis de créer plus de 50 millions de dossiers médicaux de patients. Cette plateforme a été conçue pour répondre aux exigences des universités, des grands hôpitaux vétérinaires, des groupes de cliniques vétérinaires, des cliniques spécialisées et des cabinets vétérinaires équins.

Qui utilise Vetport ?

Aide à domicile et mobile, cabinets physiques et à plusieurs enseignes, cabinets vétérinaires spécialisés, hôpitaux vétérinaires multispécialisés, cliniques de vaccination mobiles

Vetport Logiciel - 1
Vetport Logiciel - 2
Vetport Logiciel - 3
Vetport Logiciel - 4

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Vetport

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Vetport

Note moyenne

Note globale
4,5
Facilité d'utilisation
4,4
Service client
4,6
Fonctionnalités
4,6
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
68%
4
24%
3
3%
2
3%
1
3%
Utilisateur vérifié
Utilisateur LinkedIn vérifié
Vétérinaire, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Easy to use!

4,0 il y a 6 ans

Avantages :

Lots of features and capability and all of it is easy to use! Customer service also very good!

Inconvénients :

Nothing bad to say about it. We are pretty happy with it.

Réponse de l'équipe de Vetport

il y a 6 ans

Thank you for your feedback. We are glad that you liked our product. More exciting features are coming very soon. We hope you like it even more in future. Cheers! Team VETport

Steven
owner (É.-U.)
Vétérinaire, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Original cloud based PMS stands above the rest

5,0 il y a 3 ans

Commentaires : Vetport was really created with the veterinarian in mind. The work flow is simple, easy to follow and creates a medical record that is easy to read. Following the routine flow of an office visit creates a quick and simple EMR and invoice as you go as well as a report card that you can print or email to your client. I have been a VetPort user for 13 years and have truly been a paperless practice the entire time. Only VetPort could have allowed that to happen. There are a lot of "me too" software programs out there and they all do they basic stuff. Invoicing, billing, scheduling. But when it comes to medical record creation VetPort stands head and shoulders above the rest.

Avantages :

Easy to use and create examination forms, anesthetic protocols, prescription drug processing. The creation of client report cards on the fly. The built in patient portal allow clients access to their medical records online.

Inconvénients :

Improvements can be made with integration with third parties such as Covetrus, Idexx VetLab Station

Réponse de l'équipe de Vetport

il y a 3 ans

Hi Steven, Thank you very much for your kind words. The affection we receive from customers like you made the brand VETport today. To clarify many third party integrations have been completed. During the ones you have mentioned. Kindly explore VETport Pronghorn version for more. With Love Team VETport

Shaival
Managing Trustee (Inde)
Vétérinaire, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Overpriced Product with Shitty Support

1,0 l’année dernière

Commentaires : Definitely won't recommend Vetport. An overpriced product that does not have any support. And one stupid thing they make you do, most of their employees are Indian and they try really hard to hide the fact. Now don't get me wrong, I'm Indian and proud of the fact. However this entire company tries their best to hide the fact. Their account manager whose name is [sensitive content hidden](goes by the name [sensitive content hidden]) and has a thick Indian accent insists he is sitting out of the US although I get a call from an India number. Just never understood the deal with that. No biggie but just something that ticked me off!

Avantages :

Absolutely nothing - I'm switching to a better product.

Inconvénients :

First off, the software is really complex to use. Things that should be easy and get done in a few clicks require you to navigate a complex maze. There are a tonne of features, alas most of them aren't usable. And their support is by far the worst thing about them. Good customer support can save a bad product but this is an okay product with really bad support.

Mitchell
Hospital Amdinistrator (É.-U.)
Vétérinaire, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Integrative Vet MED CENTER

4,0 il y a 2 ans

Commentaires : Overall pretty poor but the support staff are great. I would have liked more ability to choose what I want. Ex. I cannot put in an expiration date for an Rx without putting a manufacturer on a drug label.

Avantages :

Support staff are great and try hard. Take on extra tasks to help me get by the limitations that VetPORT has.

Inconvénients :

Scheduling, payment processing, inventory mgmt, limited integration with other services. Rx Label trouble, can't put exp date with out lot number etc.

Brian
Director or Human Resources and Technology (É.-U.)
Vétérinaire, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Pet Dental USA recommends Vetport

5,0 il y a 3 ans

Commentaires : We love Vetport because they have been able to make Vetport what Pet Dental USA needs. We are not a standard Veterinary clinic and Vetport from day one worked with us to tailor the software to our needs. [SENSITIVE CONTENT] and the entire Vetport team have been great to work with and are always working to improve their product. We highly recommend Vetport and have been happy customers for over seven years now.

Avantages :

We have been using Vetport since we opened Pet Dental USA in 2014 and have been a happy client ever since. Vetport has been a perfect fit for us and the Vetport team has been able to tailor Vetport to really suit our business. We are not your standard general practice veterinary clinic. With our focus on Dentistry and wellness we didn't have the same needs as a standard practice and Vetport has been the perfect partner to give us what we need and is always responsive to our requests.

Inconvénients :

We have been very happy with Vetport and never had any major issues or concerns.

Réponse de l'équipe de Vetport

il y a 3 ans

Hi Brian, Thank you very much for your review. Your kind words inspires us to work even harder to make VETport a better solution provider for the entire veterinary fraternity. With Love. Team VETport

Diane
Practice Manager (É.-U.)
Vétérinaire, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Vetport for the Long Haul

5,0 il y a 4 ans

Commentaires : Our patient care has improved due to real time record keeping with Vetport's EMR software. We have consolidated all aspects of our practice management to one place, saving time and space. Vetport has increased communication among our staff and with our clients .
Vetport Technical service has been exceptional. When we have a problem, they are more than willing to work out solutions with us. We recommend Vetport with confidence and proven reliability.

Avantages :

We have been Vetport clients since 2011. The best part of bringing Vetport's Cloud based software into our veterinary practice, was the ability to leave the paper behind. We began our journey into the Cloud with their initial Legacy program and are currently updating to the Next Gen version. This version offers all of the features of the original program plus many new, intuitive improvements. Additionally, we are able to add SMS communications with our clients and increased access to the digital diagnostic functions we have added to our medical practice.

Inconvénients :

Its a large, broad based program covering all aspects of practice management. In the beginning it seemed too big, however, we were able to adapt quickly and choose the options we needed for our practice size.

Réponse de l'équipe de Vetport

il y a 4 ans

Hi Diane, Thank you very much for your review. Being the first cloud based veterinary practice management software in the world has helped us build beautiful memories for many great loyal customers like Great Brook Animal Care. We are more excited than ever to serve you ahead. Team VETport

Linda
Office Manager (Canada)
Cabinets médicaux, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Vetport review

4,0 il y a 3 ans

Commentaires : It's been good. Support is great - timely response and can usually address the issue quickly.

Avantages :

Cloud based and client focused. Intuitive and relatively easy to use.

Inconvénients :

Inventory module has issues - doesn't 'speak' to all modules involving inventory. Have to manually adjust.

Réponse de l'équipe de Vetport

il y a 3 ans

Hi Linda, Thank you very much for your review. We understand your observation as you are using version 1.0 of VETport. We would be glad to welcome you to VETport Pronghorn version and experience it's depth and beautiful user experience. Team VETport

Brenda
Practise Manager (É.-U.)
Vétérinaire, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Vetport is our right hand

4,0 il y a 3 ans

Commentaires : As a cloud based program Vetport is very easy to use and learn.I love the tech support, the ease of reaching help and they always make us feel comfortable for reaching out, never like we are an irritation to them, even if there is no problem, just learning something new!

Avantages :

Vetport is easy to learn, has several ways to get where you need to be within the program. Is cloud based so you can work from home. Offers so many additional services and oppurtunities.

Inconvénients :

The Inventory inconsistency can be troublesome and time consuming

Réponse de l'équipe de Vetport

il y a 3 ans

Hi Brenda, Thank you very much for the review. The inventory module is a very detailed module designed to serve even a large group of practices. We would be happy to walk you through once again. Thanks for the love! Team VETport

Christine
Practice Manager (É.-U.)
Vétérinaire, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The easiest, most intuitive software on the market!

5,0 il y a 3 ans

Commentaires : Really happy with it!

Avantages :

Remote access, intuitive to use, literally takes five minutes to train employees on the basics. Tech services/support team is awesome, and they take suggestions to improve the product.

Inconvénients :

Sometimes some of the accounting features can be hard for employees to grasp, but I think that would apply to any software program out there.

Denise
Practice Manager (É.-U.)
Vétérinaire, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Exceptional Customer Service

5,0 il y a 3 ans

Commentaires : Very outstanding response and customer service over the years

Avantages :

Customer Service - [SENSITIVE CONTENT] and easy access to other staff members

Inconvénients :

Portal access for clients on old Legacy version

Réponse de l'équipe de Vetport

il y a 3 ans

Hi Denise, Thank you very much for your kind words. We always keep the "customer first" in our every step forward. With all the humility and continuous innovation we have gained many beautiful customers like you. Team VETport.

Lynn
DVM/Owner (É.-U.)
Vétérinaire, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Vetport Legacy

5,0 il y a 2 ans

Commentaires : The VetPort support team is helpful and friendly. The response time is quick, and I have used the call in, and chat features, and submitting a help ticket for less critical issues.

Avantages :

The software is totally portable, secure, and once it is set up and customized very easy to use. I can use it from my computer, laptop, or iPhone. It syncs effortlessly.

Inconvénients :

I dont feel like the inventory feature is as accurate as it could be, but I dont have a high need for this feature since I am solo and have a very small practice

Michael
Veterinarian / Owner (É.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Vetport deliver great functionality at a great price

5,0 il y a 10 ans

Commentaires : Our new veterinary hospital has been open just over three years. Having owned my previous hospital for over 20 years, I was all too familiar with the constant costs of software maintenance, periodic upgrades, and hardware replacement. The new facility was only 1,100 square feet, and had severe limits on both the space and expense that could be dedicated to a computer system.
I had worked with several other practice management systems over the years. Our new facility did not have room for paper files, so the new system had to be completely paperless. I needed to access my system using a laptop or tablet because I had no room for fixed workstations. I needed to work from home, and I needed my new system to be completely customizable because I have my own way of doing things. I needed all lab work and x-rays to be stored inside the system, and I needed it to run on a Mac.
Vetport met all my needs! The system runs entirely in the cloud and can be accessed at any time from any browser on any platform. I can log in on any number of workstations, so I can download a lab report from one workstation and make comments in the patient record on another. My technicians can start a patient's exam on an iPad, then hand the file off to me for further additions from my laptop. I print prescription labels from the exam room. I can pull up x-ray images and review them with clients from any location. I replace hardware whenever I wish with no software to load or update. I maintain my own network with no IT "experts." I modify my examination and other forms at will and can create an unlimited number of data entry forms for anything from a physical exam to a complex lab panel.
Vetport uses HTML for everything and that takes some getting used to when sending out marketing emails, but it's not onerous and anyone can learn to compose an HTLM document. The Vetport screen is covered with buttons and pull-down menus, and it takes time to learn where everything is. Younger staff members seem faster at learning this than we old folks, but the upside is that nearly everything is available on one screen.
Vetport is an extremely valuable tool in my practice, and has saved me a bundle in software upgrades as well as countless hours installing those updates on individual workstations. In a pinch, I can access Vetport and work on my iPhone from just about any location.
In my book, Vetport is the only choice for veterinary practice management software.

Mike
Practice owner (É.-U.)
Vétérinaire, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Vetport

5,0 il y a 3 ans

Commentaires : Very good only few problem problems fixed when we Lear how to use system

Avantages :

Easy to train staff how to use software

Inconvénients :

The inventory is somewhat difficult mostly on our side get data entered correctly

Melissa
LVT, Practice Manager (É.-U.)
Vétérinaire, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Vetport

5,0 il y a 3 ans

Avantages :

Vetport is very easy to use, highly recommend for mobile practices

Inconvénients :

You have to be very precise with the spelling of client/pet names to find the record

Réponse de l'équipe de Vetport

il y a 3 ans

Hi Melissa, Thank you very much for your review. We at VETport vow to continue providing the world class veterinary solution for years to come. Team VETport

Romanie
DVM (É.-U.)
Vétérinaire, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great cloud-based product

5,0 il y a 4 ans

Commentaires : We are very happy with VetPort.

Avantages :

We've used VetPort for many years. We offer mobile services and cloud based software is must-have so we can take tablets to patient appointments. VetPort provides paperless medical records, scheduling, inventory managent, and invoicing in one integrated system. Customer support is very fast and very helpful.

Inconvénients :

The initial new-hire training takes longer than for some other programs.

Réponse de l'équipe de Vetport

il y a 4 ans

Hi Dr. Walter, Thank you very much for the review. We are extremely glad that being the first cloud based veterinary practice management software have produced us many loyal customers like SmartVet. Happy to serve you forward. Team VETport

Rodney
President (R.-U.)
Vétérinaire, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Shocking Support

4,0 il y a 5 ans

Commentaires : During the long period that I use this product and it was supported by its originators it was a wonderful product. Now it seems to be taken over by some corporation, the service and support is shocking. I have been trying to get a backup of my records for over a month now, I have paid for that copy and have had no response from the company either with the backup or response to my inquiries.

Avantages :

Easily adaptable for my purpose at the time that I bought it way back in the beginning of the product availability. There were no other options at the time

Inconvénients :

When I first started with this product when it very first came out it was excellent support and service. Now the service and support is absolutely shocking

Barbara
Office manager (É.-U.)
Vétérinaire, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review for [SENSITIVE CONTENT]

5,0 il y a 3 ans

Commentaires : I’ve always spoke to [SENSITIVE CONTENT] the past few years. He’s always been very helpful and knowledgeable with the software from Vet Ford. He’s very kind and personable and is always there to help you solve the problem

Avantages :

Working from home or on cell phone .[SENSITIVE CONTENT] liked that option

Inconvénients :

Nothing . Everything seemed to work well at the office

Muhammed
Head - Operation (Inde)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

In love with the customer support and EMR

5,0 il y a 6 ans

Avantages :

I have been associated with VETport for more than 8 years and moved to their NextGen application recently. I haven't seen any veterinary PMS that has so much of customisation provided at the end of a doctor. Matching customer support as well

Inconvénients :

This is a very vast application, it takes a lot of time to make use of VETport in complete.

Réponse de l'équipe de Vetport

il y a 6 ans

Thank you, Muhammed. You are one of the most valuable clients we have today. We believe that every veterinary clinic is unique in its own way and they have unique requirements. Which is why customization has been our biggest priority to meet the unique needs of each clinic. Cheers! Team VETport

Akpor
Manager (Nigeria)
Vétérinaire, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

VETport is awesome

5,0 il y a 4 ans

Avantages :

The appointment, client and patient data management and all other features have really put my Clinic in such a good place. We were heading for rocky waters before VETport, now our processes much more seamless.

Inconvénients :

I wish there was a video library to help beyond the on-boarding training that the team gives. They do provide help files but a video library would do a lot of help.

Réponse de l'équipe de Vetport

il y a 4 ans

Thank you very much for the review Akpor. We have noted your suggestions. Looking forward to many successful years with VETport being your software partner! Team VETport

Treneice
Practice Manager (É.-U.)
Vétérinaire, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review

5,0 il y a 2 ans

Avantages :

What i like the most is that it Can be modified

Inconvénients :

We Least liked the Huge learning curve..

Jannel
Veterinarian (É.-U.)
Vétérinaire, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Customer service!

5,0 il y a 4 ans

Commentaires : I have no reason to switch!

Avantages :

Cloud-based software. This is great for me and my practice because we do house calls.

Inconvénients :

It could be more intuitive. To change or adjust some features require a decent amount of IT knowledge. This is where the customer service came in very handy!

Réponse de l'équipe de Vetport

il y a 4 ans

Thank you Jannel for your review. It means a lot for us to hear from our valuable customers. We will be committed to extend the world class service for life. Team VETport

Bruce
Veterinarian (É.-U.)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent piece of software!

5,0 il y a 7 ans

Avantages :

Web based, intuitive, responsive to feature requests, pricing, cross platform, image upload options, text features, slack integration...on and on...

Inconvénients :

Occasional support issue with communication. Can be cumbersome on creating new logins occasionally.

Réponse de l'équipe de Vetport

il y a 4 ans

Hi Dr. Pedersen, Thank you very much for your review. Team VETport

Letrisa
Owner (É.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Used to be good but is now ridiculously buggy for patient management software.

2,0 il y a 9 ans

Commentaires : When I first started using this product, it was good and I liked it a lot. In the last year and a half, though, there have been more and more problems with things like entries for one patient showing up on another unrelated patient's file, reminders that are not cleared or that are cleared when services have not been done. Weight graphs do not make sense with no X-axis calibration (Weights that are taken one day apart have x-axis points that are the same distance apart as weights taken a year apart.), reports that keep changing retroactively that are supposed to be locked as a permanent legal record, disappearing patient photos, totally unreliable photo uploading system, etc.
Unfortunately, I could go on a lot longer, but I think that this gets the point across.
Customer service is friendly, but the problem rarely actually gets fixed or it is temporarily fixed and then comes back or shows up in other patient files.
As a busy practice, we don't have time to spend an hour or more getting problems fixed per week, and I doubt that other do either, so even though it is an easy to use program with friendly support, I can't recommend it.

Réponse de l'équipe de Vetport

il y a 9 ans

We would sincerely like to address issues you are facing. We see these are a mixed basket of issues - some setup related, some bugs and some features to be added/enhanced. We are keen to work and iron out all these issues with you and look forward to you giving us the time to address them. Thank you.

Faith
Owner/Vet (Canada)
Vétérinaire, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

New Vetport user

5,0 il y a 4 ans

Commentaires : Set up has taken longer than anticipated but it will be almost exactly as we want it to be. I highly recommend this software program for any mobile vets or mobile hospice vet services.

Avantages :

Will simplify booking appts for multiple mobile vets. Allows customized emails to be sent out to new clients. Allows for quicker medical record entries.

Inconvénients :

Steep learning curve and we needed much customization due to the unique nature of our mobile end of life service. [SENSITIVE CONTENT HIDDEN] and his team were readily available to teach us and make modifications to the system for it to work for us.

Réponse de l'équipe de Vetport

il y a 4 ans

Hi Faith, Thank you very much for the review. We are extremely happy for being able to meet your unique requirement. The depth VETport offers has been proven once again. Looking forward to serve you ahead Team VETport

Ashley
Practice Manager (Canada)
Vétérinaire, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Excellent value and great support

5,0 il y a 3 ans

Avantages :

Ease of use, helpful and courteous support staff to assist with training and implementation.

Inconvénients :

SMS not included in fees and integration is required to be functional.

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