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Tracker Management Systems

Tracker Management Systems

Description de Tracker Management Systems

Offrant des solutions d'entreprise et cloud, Tracker développe des solutions innovantes de répartition et de gestion pour les opérations de dépannage. Présent dans le secteur depuis 1986, l'éditeur offre un avantage concurrentiel grâce à son expérience, ses connaissances et son expertise. L'éditeur propose des solutions pour les opérations de remorquage de toutes tailles, des applications mobiles iOS et Android pour les chauffeurs, des intégrations avec QuickBooks, TomTom et Brother (imprimantes dans les camions), la répartition numérique avec les principaux clubs automobiles, ainsi que la facturation automatisée. Service client disponible 24 h/24, 7 j/7.

Qui utilise Tracker Management Systems ?

Pour les opérations et les entreprises de dépannage qui veulent travailler plus intelligemment et non plus difficilement.

Tracker Management Systems Logiciel - 1
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Tracker Management Systems ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Tracker Management Systems

Tracker Management Systems

4,6 (51)
40,00 $US
mois
Version gratuite
Version d'essai gratuite
19
6
4,6 (51)
4,6 (51)
4,8 (51)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
49,00 $US
mois
Version gratuite
Version d'essai gratuite
15
4
4,8 (81)
4,8 (81)
4,8 (81)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Tracker Management Systems

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,6
Service client
4,8
Fonctionnalités
4,6
Rapport qualité-prix
4,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
75%
4
20%
3
4%
1
2%
Alixandra
Alixandra
Dispatcher (É.-U.)
Utilisateur LinkedIn vérifié
Transport routier/ferroviaire, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Some of the best Dispatch software out there

5,0 il y a 6 ans

Commentaires : I have worked in dispatch for the past 6 years and used a wide range of dispatch software. Tracker is my favourite by far. The accounts feature allows us to store all of our customer information in an easy-to-locate database. The auto-populate of geographical information is also extremely useful and saves so much time.

Avantages :

Ease of use, ability to quickly and accurately recall information, smooth interface.

Inconvénients :

Occasionally have to reset the server box due to drivers not receiving information.

Samara
Bookkeeper (Canada)
Transport routier/ferroviaire, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I started using Tracker approximately 4 years ago.

5,0 il y a 7 ans

Commentaires : Ability to export all invoices to our accounting software and the ability to import our calls from our after hours dispatch has created such an ease of use.

Avantages :

What we enjoy most about the software is that it can be customized. We also enjoy that the program is integrated with Quickbooks which is our main accounting software. We seem to use some of the system features a little differently than it was designed for, so to have a team that can customize features is a huge pro for us. We greatly appreciate the tech team for being patient and always listening to our concerns and our requests. The assistance we received prior to our biggest auction in 4 years, was fantastic. From customizing letters to training us with the lot manager, the customer service and tech support has been great.

Inconvénients :

Creating custom letters we found to be quite difficult to do ourselves. Thankfully, the team was able to assist us in this issue, however it would be nice to have this feature be a little more user friendly. But at the end of the day, the custom programming for our letters was a very smooth and quick process.

Steven
Dispatch Supervisor (É.-U.)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

A Solid Software Solution, Based on Outdated Platform and Interface

3,0 il y a 9 ans

Commentaires : Our company has used Tracker for our dispatching software for about 20 years. Currently we are using Tracker 2000. All in all we are satisfied with it, as indicated by our long term usage. There are many features of Tracker that we don't use, and many features that we don't use in it's intended way: We make Tracker work for our needs. This puts greater demand on our Dispatchers to keep data entry precise, and makes training more difficult, but it has worked well enough thus far. In terms of a dispatching solution Tracker has some key strengths. Visually it's well organized. At a glance one can easily distinguish priority calls as they have color codes assigned to them. Much of the pertinent information is available at a glance on the main screen. The better the quality of data entry, the better this screen works. Screens for call info and dispatching are laid out well. It should be noted that Tracker is old software. It works, but has some challenges. In today's world of the mouse, Tracker struggles. It is better than it used to be, but it still struggles when clicking on a field you might want to enter data into. There are also hidden places to click, which takes a bit to get used to. The advantage for Tracker is it's strength in keyboard usage. For those who can adapt and have the patience to learn, the speed with which a dispatcher can enter call information is excellent. In fact there are so many keyboard shortcuts that after a while, navigating most of the screens is quite quick. Sending call information to drivers works well enough for us, but it is far from ideal. We haven't purchased the TomTom system and we send our calls as text messages. The format is confusing for them, and they receive multiple pages with information cut-off. I'm not sure this is a Tracker issue, but possibly more of getting the information sent through cell phone carriers. Back when we had Nextel it was great. Today it is frustrating. Tracker has no traditional database. This means that we are unable to create our own custom reports, and we are unable to search for call records beyond paid calls in open months (paid calls in months that have been closed are not available). There is also a confusing different layouts between active and cleared calls. Whenever we have had technical issues, support has generally been good. There are a few of their top techs that are really fantastic to work with. Typical of most companies, I would say.

Lori
General Manager (É.-U.)
Transport routier/ferroviaire, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Tracker gets it...and so do I!

4,0 il y a 8 ans

Commentaires : Tracker has been a part of our company for a VERY LONG time, but that doesn't mean they are complacent with their desire to help and improve the way the program works for us. I love that they hear our needs and don't miss a thing if I have a "laundry list" of questions. Tracker is a family business that cares about your family business. The Tracker enthusiasm for their product is infectious, and given the recent upgrades, it's hard not to be excited. We considered moving to another technology solution, and Tracker changed our mind. We just needed to learn MORE about the program and embrace the changes to an already great product.

Avantages :

This software is simple to learn and is very user friendly. It is logical and is practical for many applications.

Inconvénients :

The reports....I would like to be able to generate reports specific to my informational needs. There are a wide variety of reports, but I would still love to be able to generate my own.

Samantha
Accounts Receivables (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product

4,0 il y a 4 ans

Commentaires : Overall I had a very positive experience with Tracker. The support team we had was amazing and always able to solve our issues quickly!

Avantages :

Easy to use and the quick key functions are great and makes the software more accessible. Has a variety of search functions. Most reports were clear and easy to read. I used the system for almost 9 years while in that position.

Inconvénients :

The last update that was released shortly after leaving my position in May 2019, the statements for vendors weren't as accessible and you had to search each individual account for their statement rather printing all at once. It sounds like this is still the case last I checked. Would be great if that could go back to how it was!

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