Pour qui ?

Our customers in the U.S. and Canada are public and private NEMT, paratransit, and demand-response transportation providers of all sizes, from one vehicle to more than 200.

Notes moyennes

93 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4.4 / 5
  • Service client 4.7 / 5
  • Fonctionnalités 4.3 / 5
  • Rapport qualité-prix 4.4 / 5

Informations sur le produit

  • À partir de 100,00 $US/mois
  • Version gratuite Non
  • Essai gratuit Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • CTS Software
  • http://www.tripmastersoftware.com
  • Fondé en 1982

En savoir plus sur Trip Master

TripMaster from CTS Software brings you all of the tools needed to run your transit operation. Our full suite of scheduling, billing, and reporting functions, along with advanced features like mapping, auto scheduling, an MDT interface, broker imports, and an online rider portal, saves you time and money. Matched with our unparalleled tech support, Trip Master helps you see what efficiency really is. Get a 90-day money back guarantee to see if TripMaster is right for your transit operation!

Trip Master - Fonctionnalités

  • Gestion de la maintenance
  • Gestion des employés
  • Gestion des expéditions
  • Gestion des inspections
  • Gestion des ordres de travail
  • Gestion des pneus
  • Gestion des stocks
  • Gestion du carburant
  • Parcs automobiles
  • Rapports d'incidents
  • Recherche par NIV
  • Routage
  • Suivi GPS
  • Suivi du kilométrage
  • Devis
  • Facturation
  • Gestion de la flotte et des équipements
  • Gestion des charges
  • Gestion des clients
  • Gestion des commandes
  • Gestion des expéditions
  • Gestion des expéditions
  • Gestion des opérateurs
  • Gestion des pilotes
  • Planification
  • Routage
  • Carnets de route pour conducteurs
  • Facturation
  • Gestion des expéditions
  • Gestion des itinéraires fixes
  • Gestion des transports adaptés
  • Informations sur les conducteurs
  • Planification
  • Prise en charge de plusieurs itinéraires
  • Routage
  • Suivi du kilométrage

Avis les plus utiles sur Trip Master

Onslow United Transit System is very pleased with CTS software & the wonderful customer service

Publié le 16/06/2017
Carol hurst L.
Director of Transportation
Transport routier/ferroviaire, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: more ridership, less revenue miles with the optimization, love the customer service, more bang for your buck, reporting is very easy. Adam Fox and his team makes sure the systems that use CTS are kept up to day with new requirements from NC DOT PTD.

Avantages: The software is very user friendly. OUTS uses optimization for scheduling; however, due to our geography and demographics; we also need to do some manual scheduling. OUTS has increased ridership and lowered revenue miles. The attention CTS staff provides users is implacable. Their team is on top of all issues 24 hours a day. If there is a problem and we call customer service, someone (person) answers the phone and is able to provide assistance. They follow up continuously until the problem is fixed. CTS has a number of reports available and they are ALWAYS willing to assist us in new reports. The CTS Team knows and understands rural transit needs and is always working to the better program. One more note. This software is affordable and reliable. OUTS also has the IVR module and Tablets. The tablets is the best. No more paper manifests. I can't say enough about the quality of the CTS software.

Inconvénients: Would love to do 100% optimization but I realize that is not going to happen in Onslow County. We have to many variables.

I have used this in conjunction with a transportation company for the past 2 years.

Publié le 19/04/2018
Tammy R.
Mobility Manager
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: As a brokerage Call Center, this has increased the transportation Coordination immensely in our community. The customers reap the benefits.

Avantages: We have found this to be easy to use as well as improving efficiency. The customer support has been immediate and great. This software has eliminated a lot of inefficient work that we used to do that is now computer generated. The reports are wonderful, precise and can offer a plethora of data in many formats. This is great when generating reports for a variety of finding sources. I like that once a customer is in the system, they stay in whether active or inactive. Our customers come and go all the time. Great feature.

Inconvénients: There are several different ways to enter information, so at first, it's a little daunting when trying to learn the system.

Réponse de l'éditeur

envoyé par CTS Software le 29/10/2018

Tammy, thank you so much for your kind words. It has been a pleasure working with you and the multiple agencies you are involved with. We look forward to growing with you and these agencies and providing more tools to help you improve efficiency and communication.

Excellent customer service, good an updating platform with newer features.

Publié le 19/04/2018
Eileen S.
Transportation Director
Transport routier/ferroviaire, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Daily I get benefits from the software.

Avantages: Clearly designed for the rural transit/paratransit industry. Ability to search, report, customize reports, and overall user friendly the software is even for the newest user.

Inconvénients: Lack of ability to look up reservations by City/Village that someone is coming from or going to. Lack of ability to text riders, and/or do mass notification about inclement weather or holidays closings. Other dislike, cost of downloading application onto tablet, as well as the restrictions on the number of logins/seats, especially given the monthly cost that we pay.

Réponse de l'éditeur

envoyé par CTS Software le 29/10/2018

Eileen,

Thank you so much for your review. I am happy to say, we added the ability to do text message reminders last week and we hope this will be a big help to you and your team. We will continue to work on the other suggestions and will let you know when they are released. Have a wonderful week.

Has been a great experience and has made tracking our mileage simple.

Publié le 01/06/2017
James P.
Director
Transport routier/ferroviaire, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have received a more efficient work flow and can operate with the confidence of not leaving a rider stranded with out a ride. Our truly biggest savings is the data entry of miles that we have to log for our records this alone saves us 10 hours a day.

Avantages: CTS has slashed the time it takes to fill out state required reports and the time that it takes for us to bill clients. Has also given me the ability to track buses in real time. CTS has also taken the load off of our dispatchers trying to remember where our vans are and what riders still need to be picked up.

Inconvénients: We do wish that the auto scheduler worked a little more efficiently. The auto scheduler works great if you are picking up one client at a time from one area, but when you want to pick up multiple clients from say the same small town around the same time. It wants to dispatch a van for each of the riders instead of picking them up with one bus.

Réponse de l'éditeur

envoyé par CTS Software le 30/05/2019

Thank you James for your review. It is wonderful that you save a minimum of 10 hours per day from having to log miles. I also want to thank you for the insight you have given us on the need to work on the auto scheduler feature. We will continue to work to improve this feature with your input. Thank you again.

Software is easy to use and customer service is always there to help whenever you need them.

Publié le 20/04/2018
Inez C.
Program Director
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix

Avantages: The fact that it is cloud based and I can work from anywhere. Reports are easy to use and it is easy to train new employees .

Inconvénients: The only thing that I wish could be updates for our program is, I wish we didn't have to use the mouse so much when creating trips. If you are going to a different site I wish the box would be opened up when you get to the site and not have to use the mouse to get to the box you are working on. In CTS's old system you could tab and go. Now you have to use the mouse.

Réponse de l'éditeur

envoyé par CTS Software le 02/08/2018

Inez,

Thank you so much for your review and for being a loyal customer of CTS for many years. I wanted to follow up and let you know that we are redesigning the reservation screen at this time and we will be certain that the system tabs through the pages in a logical manner to minimize the use of your mouse. Thanks again and have a great day.

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