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Description de DockMaster

Créez des clients qui vous seront fidèles toute leur vie avec DockMaster. Les offres de logiciels DockMaster comprennent les comptes fournisseurs, les comptes clients, le grand livre, la gestion des livraisons et des lancements, l'inventaire, la gestion de la relation client (CRM), les commandes de service et d'entretien, les ventes embarquées, la saisie de commandes, la paie, la gestion de point de vente, les réservations, la gestion des stocks et des cartes, le stockage et la facturation, l'affectation des tâches mobiles et le suivi de la main-d'œuvre, la gestion du carburant, le traitement des cartes EMV, etc.

Qui utilise DockMaster ?

Marinas, chantiers navals, centres de services pour bateaux, concessionnaires de bateaux, distributeurs et fournisseurs de pièces marines, détaillants de carburant marin, clubs nautiques et stations balnéaires.

DockMaster Logiciel - 1
DockMaster Logiciel - 2
DockMaster Logiciel - 3
DockMaster Logiciel - 4
DockMaster Logiciel - 5

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur DockMaster

Note moyenne

Note globale
4,1
Facilité d'utilisation
4,1
Service client
4,5
Fonctionnalités
3,9
Rapport qualité-prix
3,9

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
56%
4
19%
3
13%
2
6%
1
6%
JUSTIN
Assistant General Manager (É.-U.)
Secteur maritime, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Assistant General Manager

5,0 il y a 4 mois

Commentaires : My overall experience with Dockmaster is that they listen to their customers. They respond to help tickets and overall, they support you as well as you could possibly expect.

Avantages :

The fully customizable reporting system. The support from industry experts when submitting a support ticket.

Inconvénients :

I dislike having to clear an error rather type over the highlighted error. Like when you enter a bad part number during receiving.

John
Operations Manager (É.-U.)
Secteur maritime, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I have used three marina management programs and DockMaster is second to none!

5,0 il y a 6 ans

Commentaires : DockMaster is a collection of "best practices" that if used properly, will help grow your business and profits. We have implemented the program across our departments and it has made a tremendous difference in how well the workflow in every department as improved. We have also improved every faction of our business.

Avantages :

The program is very well thought out and intuitive. We can have users up and running in short order. If we do have a glitch or we don't understand something, it is handled in a very professional and efficient manner. In addition, the group and individual training sessions are awesome! I try to join all of them because it expands my knowledge and it reminds me of items I may forgotten. This is also the only program where you feel as though your ideas and suggestions count. They have an “Ideas” portal which is excellent. You can post any idea and it it is reviewed by DockMaster programmers and other users. Feels good even when your ideas can’t go forward because you know you are being listened to. Awesome program!

Inconvénients :

It doesn't make coffee or bring in donuts.

Réponse de l'équipe de Aspire Software Company

il y a 5 ans

Hi John, Thank you so much for the five star rating. We appreciate your support. All the best, DockMaster Software

dominic
É.-U.
Secteur maritime, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

keep looking

2,0 il y a 7 ans

Commentaires : I have been using dockmaster for almost 15 years. it seemed to be easier to use when it was command based system 15 years ago. since then we have been forced in many so -called "upgrades" I first welcomed the first g.u.i. based version but recently we have been force to go a system that could also accommodate touchscreens. Features that we took for granted have been taken away, such as the ability to credit and charge items on the same invoice. Their e-mail no longer interfaces with MS OUTLOOK so you have no history track if your vendor ever received your purchase order (for example). The technical support department is quick to respond to complaints and requests to tell they not going to fix it. I could go on and on with complaint but long story short...keep looking.

Réponse de l'équipe de Aspire Software Company

il y a 7 ans

Dominic, Thank you for your review. We value feedback from of our clients, both positive and negative. If the information is constructive, such that it will help us improve, we are always open to suggestions. It has been challenging for some of our long-time customers who have transitioned from our legacy (character-based) system to the new Windows touchscreen capability. But we have been actively working with the ownership and management at Rose¿s Oil for the last few months to help address your concerns and issues. Some of the items you mentioned have been addressed in a previous release and some are upcoming in a future release. For instance, in the next release, email links will connect to MS Outlook for emailing, and history of those emails will be tracked in the users¿ Outlook mailbox. We would be more than happy to demonstrate this to you at your convenience. Thank you, DockMaster Customer Support

Maureen
Office Manager (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We have been using DockMaster about 10 years & the overall experience & customer service is great.

5,0 il y a 6 ans

Avantages :

I love the hosted system since we no longer have to maintain a server. It makes it easy to work from home if necessary. Some of the features I like... the ability to email work orders or payment receipts etc.. We use WO estimate's which is a great feature. In AP invoicing I like the added feature of the sublet PO - which allows me to see any discrepancy with the cost on the WO compared to the cost of the vendor invoice. I like that you can have more than one customer maintenance file or WO open at the same time. The system allows for you to easily search customers by name, phone number or rack/slip location. Overall the software is easy to use, very reliable & again customer service is excellent. Our support agreement includes training which is good option for new employees.

Inconvénients :

I don't like to create reports, but generally I can work with one of the system reports to get the data I need.

Réponse de l'équipe de Aspire Software Company

il y a 6 ans

Maureen, Thank you for posting a review of DockMaster and highlighting the features of our hosted solution. DockMaster Software, Inc.

Michele
GM (É.-U.)
Secteur maritime, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We have been a user for many years, there are good and bad things we have experienced over the yeas

4,0 il y a 7 ans

Commentaires : It covers all the different areas of business that our company deals with in one software solution

Avantages :

Use of the different sections is relatively easy for new people to pick up on which cuts down on the training needed in some departments

Inconvénients :

since we went to the cloud and after and update we constantly experience very slow movement within the system. Some time the help is a struggle, get new people there at MyTaskit or Dockmaster

Réponse de l'équipe de Aspire Software Company

il y a 6 ans

Hi Michele, Thank you for your continued business over the many years. The ease of use is certainly one of the benefits of DockMaster, glad to hear your users find it easy to pick up. Our Cloud product has helped to reduce operating costs vs the on promise solutions and the tool continues to get better and quicker with updates. We always recommend checking the type of internet connections your ISP is providing as well. We are pleased DockMaster covers all the different areas of your business in one software solution, we¿ll keep making improvements to support your needs.