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The Studio Director
Description de The Studio Director
The Studio Director est une solution de gestion de studio à la pointe du secteur et de premier choix pour les studios de danse. Les clients bénéficient de processus d'inscription et d'adhésion simplifiés, d'une gestion de cours efficace, ainsi que de fonctionnalités de facturation, de paiement, de reporting et de communication client au sein d'une solution unifiée.
Qui utilise The Studio Director ?
Idéal pour les studios de danse et de gymnastique, les centres d'activités et de fitness, les studios d'art et de musique, les centres sportifs et plus encore.
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The Studio Director
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Studio Director is a complete management solutions
Commentaires : My overall experience with this professional software is very incredible and strongly recommend the use of this software for management solutions.
Avantages :
Studio Directors provides its user a complete management solution at single platforms where we can enjoy their amazing features such as class management, attendance management, point of sale, online registration and many more. This is a cloud based software with very easy to use interface and they provides excellent customer services to their users.
Inconvénients :
The software is a complete package and i have not found anything problematic.
Alternatives envisagées précédemment :
Great Support and Ease of Use
Commentaires : It auto computes my tuition, once I put my rates in, regardless of when the student enrolls. That is a huge benefit.
Avantages :
It is all encompassing containing class schedules, family and students information, teachers schedules, and tuition charging and tracking.
Inconvénients :
I would like to have my POS incorporated with this software so that I only had to use one system. Consequently I charge on my POS and I have to post in the SD, unless it is just a tuition type charge.
Dance studio with 400 students and several different seasons/programs
Commentaires :
I started with The Dance Academy 3 years ago so that is how long i've had studio director. I have a feeling studio director has awesome functionalities and capabilities but my biggest obstacle is that i don't know how to use them and i don't know what i'm not using. For day to day, the software is great. Reliable, relatively user-friendly, and makes registration easy for me. Here are a few areas i think could be improved:
-building emails and email campaigns, i know there's a drip campaign feature but i tried and could not figure out how to use it. To pre-program our emails to send automatically would be super helpful
-I do not want my clients to be able to click the 'do not send me emails' option upon registration because they end up missing out on important communications from us
-i had to manually go through and delete over 1000 families from the system recently, could not believe i couldn't just filter a group via a tag and delete them all in bulk... instead, this took hours and hours of my time
-From a customer perspective, registration experience could be easier, better looking, and i want control over the emails a customer receives upon registering.
-Would be great if i could automate a customized 'welcome' email as well as an email that automatically goes out to everyone 1 month and one week before class starts to prepare them for class.
My main wish would be for a studio director consultant to sit down with me, analyze our current use of the software, listen to everything we do, everything we wish we could do, and then teach us how we could be using the software better, show us things we don't know, and just make sure we are operating as efficiently and effectively as possible with the product. Sort of like a nice, thorough audit of our current usage followed by a tutorial to improve future use.
Avantages :
The customer service is AMAZING. They alway get back to me fast, are patient and kind, and willing to talk by phone or email any time of the day. I REALLY appreciate this and it is pretty much 60% of why i'd recommend Studio Director.
Inconvénients :
It's a bit clunky at times, report pulling should be easier, emails should be better (take a look at mail chimp, THAT is a top notch email software), there are some major inefficiencies i've experienced, I have a feeling i am utilizing maybe 30% the software capabilities so as great as the software may be, there's definitely a lack of awareness/education would like help using it more and better.
Studio Director customer support is top-notch! Timely return of phone calls and emails especially.
Commentaires : Way more for our money, especially in the areas of customer service and access to reports. The recital planning features were extremely helpful and made good use of my time.
Avantages :
The recital planning features are in-depth and yet very user friendly. Their customer service folks never rush my questions and are always willing to walk me step by step through a new process. The number and types of reports are amazing...they have thought of everything we need before we even knew we needed it! Setting up seasons and classes is very user-friendly as well. But again, Studio Director's Customer Service sets them far above and apart from their competition. They are thorough, yes, but most of all, they are ACCESSIBLE!
Inconvénients :
1. There is NO good way to let our families know their account history. All of the option are confusing. The summary does not have enough info, the statements have too much info or too many lines of info that the families don't understand, and the other options are lacking as well. The way the account is set up in the portal is also confusing to many of our families. 2. We need to have more font/bolding/italicizing options for the class/event confirmations. Also, we need less automatic information put in and more access to putting in our own info. Our families were confused by the fact that their class time was in the chart, but their rehearsal time in the notes and at the top of the chart was overlooked because I couldn't make it stand out. 3. The family/EC information on the class rosters should not be centered; it makes them very difficult to read.
Awesome program
Commentaires : Studio Director has been an incredible program. It is easy to use and has helped us be organized. I am continually learning about features that the program includes that have saved me hours of work. I am impressed by the customer service and how quickly they respond to my questions. I also love that your customer service takes feedback and requests from me and other studios and is continually improving to better serve our needs.
Avantages :
It is easy to use and has helped me improve my communication with my families through emails (including automated emails), event confirmations, etc. I also love the many types of reports I can run and the incredible amounts of information available to me in so many formats.
Inconvénients :
I have recently incorporated welcome emails, new student emails, birthday emails, etc (drip campaigns). I would love an option to set up several new student drip campaigns. Specifically, I would like to be able to set up a different email to be automatically sent for each season to new enrollees. I have one set up currently, but have to manually send welcome emails to every other season.
