PatientNOW

PatientNOW

par PatientNow

Qui utilise PatientNOW ?

Cabinets de chirurgie plastique/esthétique, centres de cure, dermatologie esthétique, santé et bien-être liés aux hormones, perte de poids

Description de PatientNOW

patientNOW est un système logiciel complet conçu pour gérer l'ensemble de votre cabinet médical esthétique. Pendant plus de 14 ans, ce logiciel a été mis à niveau pour répondre aux besoins de la médecine esthétique, en tenant compte des suggestions et demandes des médecins et de leur personnel ; cela a permis d'aboutir à un produit logiciel de gestion des EMR (dossiers médicaux informatisés), qui inclut également la gestion de cabinet et un système d'engagement des patients conçu pour capturer les prospects, fidéliser les patients actuels et augmenter les revenus de votre cabinet.

Informations sur PatientNOW

PatientNow

https://www.patientnow.com

Fondé en 2004

Prix de PatientNOW

PatientNOW n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

Version gratuite

Non

Essai gratuit

Non

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

PatientNOW - Fonctionnalités

Logiciels de chirurgie plastique
Facturation des patients
Gestion des dossiers patients
Gestion des flux de patients
Gestion des rendez-vous
Gestion des réclamations
Gestion des stocks
Photos avant/après
Planification
Portail des patients
Accès mobile
Autogestion
Collaboration
Dossier de santé personnel
Information aux patients
Messagerie
Planification des rendez-vous
Planification des soins
Portail des patients
Suivi de la progression
Conforme HIPAA
Dossier médical informatisé et partagé
Gestion de cabinet
Gestion des images
Gestion des rendez-vous
Gestion des réclamations
Gestion des stocks
Notes sur l'évolution
Planification
Plans de traitement
Portail des patients
Certifié ONC-ATCB
Conforme HIPAA
Graphiques
Planification des rendez-vous
Portail libre-service
Prescription électronique
Reconnaissance de l'écriture manuscrite
Reconnaissance vocale
Suivi de la conformité
Utilisation significative certifiée
Conforme HIPAA
Dossier médical informatisé et partagé
Dossiers patients
Facturation des patients
Gestion des réclamations
Gestion des stocks
Inscription de patients
Planification des médecins
Planification des patients
Portail des patients
Prescription électronique
Prise en charge de plusieurs bureaux
Prise en charge de plusieurs médecins
Vérification de l'admissibilité à l'assurance
Conforme HIPAA
Emplacements multiples
Facturation
Fonction de glisser-déposer
Gestion des dossiers patients
Gestion des enseignants et du personnel scolaire
Gestion des médecins
Gestion des non-présentations
Planification des gardes
Planification des rendez-vous
Portail libre-service
Rendez-vous récurrents
Conforme HIPAA
Forfaits de soins
Gestion des cartes cadeaux
Gestion des clients
Gestion des rendez-vous
Gestion des stocks
Photos avant/après

Avis sur PatientNOW

Afficher 5 avis sur 108

Note globale
3,9/5
Facilité d'utilisation
3,8/5
Service client
3,8/5
Fonctionnalités
3,6/5
Rapport qualité-prix
3,6/5
Utilisateur vérifié
Practice Administrator
Divertissement, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 25/09/2018

"Patient Now Review"

Commentaires: Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

Avantages: The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions.
The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway of their treatment(s) they have selected. This is excellent in terms of focused marketing efforts, and segment marketing. Being able to segment market to those patients interested in a particular service/procedure that they have expressed interest in means higher open rates on emails, more visibility and better patient engagement because you are able to address patient’s concerns specific to their interest.
The program is 95% user friendly and intuitive. It is easy for everyone from the front desk to medical personnel to use. For the most part the program is able to arm administrators and physicians with what they need to have schedules, reports and other business items accurate with a few very minor details I will mention in the “the least liked about the software section”. Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.

Inconvénients: As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional branded materials is not an option. You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc. More custom reporting should be available and the response to custom request varies based on their other prioritized projects. Reports are mathematical and should always balance regardless… 1 + 1 is always 2.
Scheduling is easy, but I believe could be easier. Viewing a patient’s schedule history should be the easiest function of the system, it is not. It is not hard, but it is not efficient for the people who have the hardest job in a practice which is the front desk. Inventory is trash in equals trash out - meaning there is too much opportunity for mistakes. This can be an area of too many opportunities for potential loss… the program should have a better on order, received control mechanism. We are still waiting on the cloud version, like an APP

  • Provenance de l'utilisateur 
  • Publié le 25/09/2018
Peter C.
Plastic Surgeon
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 12/05/2020

"The First 100...."

Commentaires: The experience is nothing short of a 5 stars because of [SENSITIVE CONTENT HIDDEN]
. He is open, pleasant, and interested in improvement.

Avantages: As one of the first 100 uses of this product, what I like the most is their willingness to listen to the users needs, challenges, and questions. How often does [SENSITIVE CONTENT HIDDEN] of the company travel to your office to see it in use?

Inconvénients: Over the years the weaknesses of any program should improve and PatientNOW has done just that. As nothing is perfect, their could be some work with marrying Quickbooks; time clock integration to Quickbooks; prescription platform.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 12/05/2020
Jonathan B.
Chief Surgeon
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    2/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 26/09/2019

"Patient Now Review"

Commentaires: THe software is OK. Its not very user friendly. I find that staffing adequate at PATient Now adequate but not outstanding. I find it annoying that at least 3 times a year our calls are returned after our hours and often times 2 days after the call is made.

Avantages: Computer based, multiple machines can run. I like the Electronic Prescription Module. I like the scheduler. I like the ease of document template use and writing encounter notes. I dont like its integration with MIRROR software as it is too slow.

Inconvénients: Dont like the report generator. It is unable to save the "steps" to generate a particular report so that everytime a report of a particular type that needs to be run, we must go through all the steps to run it. It is cumbersome and not time efficient. I purchased a Microsoft tablet to use with this software and it is quite cumbersome and dont use it. IT is too slow. I have all the latest and greatest wifi but still too slow.
I think the integration of WORD DOCUMENTS with this software needs to be upgraded. One can input a .RTF file to the template manager but it would be easier if the software recognized microsoft word documents. It does seem to hande pdfs a bit but not jpegs. I would like to have easier input of jpegs. I have inputted several jpegs for use in the clinical information section with injectables but the software is not very robust.
There needs to be changes in the Injectables ares. The drop downs for specific injectables do not pertain to that particular injectable. I dont remember off the bat which injectables there were not appropriate dosage or amount injected.

  • Provenance de l'utilisateur 
  • Publié le 26/09/2019
Christine W.
Office Manager
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 17/06/2020

"Easy to use with a lot of features"

Commentaires: Overall we are very pleased with Patient Now and have been using it for several years now. The tech support is very helpful.

Avantages: The dashboard is very user friendly and our staff is able to learn the processes quickly. There are a lot of tutorials and webinars available.

Inconvénients: There are some limitations to customization, and some steps that could be a little more efficient. The payment function requires you to use their merchant services.

  • Provenance de l'utilisateur 
  • Publié le 17/06/2020
Simran S.
CEO
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 26/09/2019

"Great system for a cash based aesthetic practice"

Commentaires: Overall, great software product at an excellent price. Customer support has been great too, so I would highly recommend this to others.

Avantages: The software has addressed key work flow requirements in aesthetic practices. It has very helpful templates already included and making your own custom templates is very easy. Now that our practice has had it for some time we have started looking at the analytics that the software offers. Finally, text and email marketing is included which means we do not have to pay another vendor to do it or enter emails/phone numbers on another platform.

Inconvénients: I wish the software interface was more streamlined. When I say this, I am specifically referring to the small boxes and colors.

  • Provenance de l'utilisateur 
  • Publié le 26/09/2019