Pour qui ?

Residential, student housing, commercial, community association, and mixed portfolio property managers that manage 50+ units.


Notes moyennes

622 avis
  • 4.5 / 5
    Note globale
  • 4.5 / 5
    Facilité d'utilisation
  • 4 / 5
    Service client
  • 4 / 5
    Fonctionnalités
  • 4 / 5
    Rapport qualité-prix

Informations sur le produit

  • À partir de
    $250/mois
  • Prix
    $250 min. Pricing based on portfolio. Discount available w/ annual billing.
  • Version gratuite
    Non
  • Version d'essai gratuite
  • Déploiement
    Cloud, SaaS, web
  • Formation
    Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide
    Support en horaire de bureau
    En ligne

Informations sur le fournisseur

  • AppFolio
  • http://www.appfolio.com
  • Fondé en 2006

À propos de ce logiciel

A powerful cloud-based property management software for multifamily & single-family, commercial, student housing, homeowners & condo association, and mixed portfolio property managers to effectively market, manage and grow their business. AppFolio includes complete accounting & management functionality, including the ability to provide instant access to reports & statements, post & market vacancies, apply & lease online, screen residents, streamline rent collection, mobile inspections, and more.


AppFolio Property Manager - Fonctionnalités

  • Communautés de membres
  • Gestion de site web
  • Gestion des abonnements
  • Gestion des chapitres
  • Gestion des collectes de fonds
  • Gestion des comités
  • Gestion des cotisations
  • Gestion des élections
  • Gestion des événements
  • Gestion financière
  • Portail des membres
  • Publication d'offres d'emploi
  • Répertoire de membres
  • e-mail marketing
  • Base de données de propriétaires
  • Base de données des locataires
  • Biens commerciaux
  • Calcul des pénalités de retard
  • Facturation
  • Gestion de l'impôt
  • Gestion de la maintenance
  • Gestion de site web
  • Gestion des assurances
  • Gestion des contacts
  • Gestion des frais
  • Gestion des portefeuilles
  • Gestion locative
  • Portail des locataires
  • Portail des propriétaires
  • Propriétés résidentielles
  • Suivi des locations
  • Suivi des logements inoccupés
  • Traitement des paiements
  • Vérification de crédit
  • Base de données de propriétaires
  • Base de données des locataires
  • Baux commerciaux
  • Baux commerciaux
  • Baux résidentiels
  • Classification des locations
  • Facturation
  • Gestion de sous-location
  • Gestion des biens
  • Gestion des contacts
  • Gestion des portefeuilles
  • Gestion de l'impôt
  • Gestion de site web
  • Gestion des frais
  • Gestion des locataires
  • Paiements en ligne
  • Portail des locataires
  • Portail des propriétaires
  • Suivi des logements inoccupés
  • Vérification de crédit
  • Bibliothèque de commentaires
  • Codes et icônes en couleur
  • Croquis
  • Devis de réparation
  • Facturation
  • Inspections commerciales
  • Inspections de résidences
  • Modèles
  • Notes vocales
  • Retouche photo
  • Synthèse de rapport
  • Traitement des cartes de crédit
  • Vidéo
  • Base de données de biens
  • Communautés de membres
  • Gestion de site web
  • Gestion des calendriers
  • Gestion des comités
  • Gestion des documents
  • Gestion des ordres de travail
  • Gestion des événements
  • Répertoire de membres
  • Traitement des paiements en ligne

Avis les plus utiles sur AppFolio Property Manager

Sad to be looking elsewhere.

  Traduit par Google
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
2 / 5
Support client
3 / 5
Rapport qualité-prix

Commentaires: Initially, I was thrilled with Appfolio. They had live support, and same day follow up calls when submitting tickets. Suggestions on the user forum were implemented, or at the very least, were updated by Appfolio so we knew they were aware and cared. None of that anymore, but we are regularly being innundated with value added junk that we can pay for if we want it or obscure improvements that seem pretty specialized/not broadly impactful. Meetups, etc. are heavily geared toward sales/recruitment and have virtually no value for current clients. I was fine with shrugging my shoulders as this is often how things go with growing companies, but looking completely unprofessional to my tenants/owners due to unreliable email/text, suppressed fee accounting/commingling problems (that are legit problems, not user error), and confusing owner statements have me in talks to switch. Property managers are dealing with stigma to start with - I don’t need my management software making my company look unreliable/unprofessional/untrustworthy on top of it. Not to mention - I dread having to explain during a state audit why income is “suppressed” from owner reporting.

Avantages: Extremely easy to navigate/train employees to use, tenant rent payment/owner contributions are free with ACH, application-move in flow is smooth, mobile app works well, available property postings look great on my website.

Inconvénients: Suppressed fees amount to commingling, and that is so bad. It could easily be resolved and the idea has lots of votes in the forum yet it remains unaddressed. Not to mention, suppressed application fees can be passed on to an owner before you need to refund the fee depending on the timing and that leads to a nightmare of accounting, and having to explain to an owner why you are unprofessionally having to withhold the money in the next month. I tried to get help from support to no avail (it was repeatedly blown off as user error) so then I started going to their live meetups when they came to town begging for help from support in person to make it clear it is not user error. That led to more dissmissal from user support as being due to user error, so I finally said I wasn’t taking no for an answer. After talking to tons of people, I finally got a support person who understood what I was saying, and all they could offer was a VERY time consuming work-around. The integrated email/text feature often fails and does not notify you that it failed causing huge problems. Notification emails when a lead inquires have started being unreliable. If tenants wait too long to respond to an email I sent via appfolio, they are told the thread has expired. Since every email sent from appfolio is sent from a different spammy looking email address, I get frustrated tenants asking which of the 15 email addresses they should use to reach me. Owner statements are confusing to owners.

Wall Street Greed and Arrogance Abound at Appfolio

  Traduit par Google
2/5
Note globale
3 / 5
Facilité d'utilisation
1 / 5
Fonctionnalités
1 / 5
Support client
1 / 5
Rapport qualité-prix

Commentaires: Run don't walk from this software. Read the reviews on other sites to get 'the rest of the story'!

Avantages: The UI is simple and easy for new staff members to learn. The features are 'simple' and provide entry level functionality to get tasks done.

Inconvénients: Since signing up with Appfolio in 2010, they've lost their consumer focus - and replaced it with what can best be described as 'Wall Street Arrogance':
- selling 'value add' services to our clients without our prior consent
- adding a maintenance call center that is a joke and an embarrassment
- their suppressed fees feature is a nightmare to use, requiring hours of extra labor to ensure it works
- coming out with simple versions of software 'improvements' that don't compare or compete with online alternatives
That last point is why I am actively searching to leave Appfolio. Instead of letting me connect Appfolio to Docusign, they develop their own lousy lease writer which noone likes or uses. Instead of letting me connect Appfolio to TenantTurner or other showing softwares, they insist on making us wait for their 'simple' (less powerful) version to come out. Instead of letting me connect my Appfolio to SalesForce or Hubspot or Infusionsoft, they say 'who needs a CRM anyways'? Mind you they use Salesforce to grow Appfolio... but we can manually add new clients versus importing them from our CRM Instead of letting me connect my Appfolio to Podio or Asana or another workflow management software, they say 'use paper checklists, or maintain a dual database' if you want to get your work done with the latest cutting edge software tech. Folks - THIS MATTERS, and means you will spend TONS of extra hours doing labor that could easily be automated otherwise. Instead of letting me connect my Appfolio to Survey Monkey, they make us use a dual data base, and miss the chance to survey our clients. Appfolio surveys us all the time, but apparently we don't deserve to use an integrated survey feature. Instead of letting me connect my Appfolio to PropertyMeld, they want me to use their Model 'T' version of a workorder system. So I went with PropertyMeld, and deactivated the Appfolio maintenance portal so I could replace it with PropertyMeld's portal. We now run far more efficiently - no thanks to Appfolio. I recently used a competing call center to answer our maintenance lines, and received a 'cease and desist' style letter from Appfolio?! They said that 'for the safety of my data', I was to no longer use any 3rd party services!? I shook the tree long and hard and they retracted that statement. A thinly veiled attempt to shut down a competitor. Shameful actually. When Appfolio went public, I told my Stock Broker 'you should buy it, cuz I know it will go up'. Their share price tripled over the past two years, but I refused to buy their stock. Why? I HATE that Wall Street Greed and Arrogance has entered our industry, and refuse to support them. An open source API solves all of the above 'connection' issues, and is what's best for the customer. But Appfolio will not release their API. So folks, before considering moving forward with Appfolio, remember that the folks who play God with your data will decide WHAT improvements to bestow upon us at THEIR leisure. They'll decide what products to sell to our clients WITHOUT our knowledge or consent. I'll leave you with a closing thought - why would Appfolio decide to shut down live support while their share values triple? One would think that escalating share values means they could afford to give us excellent live support... apparently the shareholder is now more important than the customer at Appfolio.