Pour qui ?

Residential, student housing, commercial, community association, and mixed portfolio property managers that manage 50+ units.


Notes moyennes

741 avis
  • 4.5 / 5
    Note globale
  • 4.5 / 5
    Facilité d'utilisation
  • 4 / 5
    Service client
  • 4 / 5
    Fonctionnalités
  • 4.5 / 5
    Rapport qualité-prix

Informations sur le produit

  • À partir de
    $250/mois
  • Prix
    $250 min. Pricing based on portfolio. Discount available w/ annual billing.
  • Version gratuite
    Non
  • Version d'essai gratuite
  • Déploiement
    Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation
    Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • AppFolio
  • http://www.appfolio.com
  • Fondé en 2006

À propos de ce logiciel

AppFolio provides mobile, all-in-one property management software for multifamily & single-family, commercial, student housing, homeowners & condo association, and mixed portfolio property managers to effectively market, manage and grow their business. AppFolio includes features to support the modern manager: online applications and leases, owner and resident portals, online payments, built-in screening, maintenance requests, mobile inspections, bulk texting, and robust accounting and reporting.


AppFolio Property Manager - Fonctionnalités

  • Communautés de membres
  • Gestion de site web
  • Gestion des abonnements
  • Gestion des chapitres
  • Gestion des collectes de fonds
  • Gestion des comités
  • Gestion des cotisations
  • Gestion des élections
  • Gestion des événements
  • Gestion financière
  • Portail des membres
  • Publication d'offres d'emploi
  • Répertoire de membres
  • e-mail marketing
  • Base de données de propriétaires
  • Base de données des locataires
  • Biens commerciaux
  • Calcul des pénalités de retard
  • Facturation
  • Gestion de l'impôt
  • Gestion de la maintenance
  • Gestion de site web
  • Gestion des assurances
  • Gestion des contacts
  • Gestion des frais
  • Gestion des portefeuilles
  • Gestion locative
  • Portail des locataires
  • Portail des propriétaires
  • Propriétés résidentielles
  • Suivi des locations
  • Suivi des logements inoccupés
  • Traitement des paiements
  • Vérification de crédit
  • Base de données de propriétaires
  • Base de données des locataires
  • Baux commerciaux
  • Baux commerciaux
  • Baux résidentiels
  • Classification des locations
  • Facturation
  • Gestion de sous-location
  • Gestion des biens
  • Gestion des contacts
  • Gestion des portefeuilles
  • Gestion de l'impôt
  • Gestion de site web
  • Gestion des frais
  • Gestion des locataires
  • Paiements en ligne
  • Portail des locataires
  • Portail des propriétaires
  • Suivi des logements inoccupés
  • Vérification de crédit
  • Bibliothèque de commentaires
  • Codes et icônes en couleur
  • Croquis
  • Devis de réparation
  • Facturation
  • Inspections commerciales
  • Inspections de résidences
  • Modèles
  • Notes vocales
  • Retouche photo
  • Synthèse de rapport
  • Traitement des cartes de crédit
  • Vidéo
  • Base de données de biens
  • Communautés de membres
  • Gestion de site web
  • Gestion des calendriers
  • Gestion des comités
  • Gestion des documents
  • Gestion des ordres de travail
  • Gestion des événements
  • Répertoire de membres
  • Traitement des paiements en ligne

Avis les plus utiles sur AppFolio Property Manager

Top 5 Things Tenants Don't Want You to Know About Using Appfolio and Why It Costs You.

  Traduire avec Google Translate
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix

Commentaires: I wouldn't manage property without it.

Avantages: 1. When Money is collected electronically you never have to think about who's paid and who hasn't.
- Even with a handful of units, it's time consuming to collect checks and deposit them on a regular basis. This causes sloppy book keeping and helps tenants get away with not paying timely.
2. When a computer keeps track of payments late fees are always charged.
- late fees get charged automatically. This trains tenants to pay automatically. No more not paying late fees. " It's already charged and it's part of your lease ".
3. When communicating with tenants electronically, there's a record of the conversation.
- " I didn't say it was my fault ". This is no longer an argument. Every text, email, and even notes from phone conversations are stored in the tenant profile.
4.Utility billing can become a profit center instead of a nightmare.
- When incorporating RUBS or just paying for the water bill, when done with the correct process, unpaid utilities can legally incur late fees which makes tenants pay them instead of sticking the owner with them at the end of the lease.
5. It's much easier to protect a property through liability insurance.
- By using the automatic liability insurance module, there is much less of a chance in lapsing renters insurance and the property has a better chance of recuperating losses due to " I fell asleep while the stove was on ". Yes, this has actually happened.

Inconvénients: Appfolio is not something you plug into your current systems. To do it correctly and efficiently you'll need to rework your processes around it. This can be good or bad. Depending on if you like creating systems. When you're done, you'll have an employee that never sleeps and takes care of a ton of your management tasks.

Sad to be looking elsewhere.

  Traduire avec Google Translate
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
2 / 5
Support client
3 / 5
Rapport qualité-prix

Commentaires: Initially, I was thrilled with Appfolio. They had live support, and same day follow up calls when submitting tickets. Suggestions on the user forum were implemented, or at the very least, were updated by Appfolio so we knew they were aware and cared. None of that anymore, but we are regularly being innundated with value added junk that we can pay for if we want it or obscure improvements that seem pretty specialized/not broadly impactful. Meetups, etc. are heavily geared toward sales/recruitment and have virtually no value for current clients. I was fine with shrugging my shoulders as this is often how things go with growing companies, but looking completely unprofessional to my tenants/owners due to unreliable email/text, suppressed fee accounting/commingling problems (that are legit problems, not user error), and confusing owner statements have me in talks to switch. Property managers are dealing with stigma to start with - I don’t need my management software making my company look unreliable/unprofessional/untrustworthy on top of it. Not to mention - I dread having to explain during a state audit why income is “suppressed” from owner reporting.

Avantages: Extremely easy to navigate/train employees to use, tenant rent payment/owner contributions are free with ACH, application-move in flow is smooth, mobile app works well, available property postings look great on my website.

Inconvénients: Suppressed fees amount to commingling, and that is so bad. It could easily be resolved and the idea has lots of votes in the forum yet it remains unaddressed. Not to mention, suppressed application fees can be passed on to an owner before you need to refund the fee depending on the timing and that leads to a nightmare of accounting, and having to explain to an owner why you are unprofessionally having to withhold the money in the next month. I tried to get help from support to no avail (it was repeatedly blown off as user error) so then I started going to their live meetups when they came to town begging for help from support in person to make it clear it is not user error. That led to more dissmissal from user support as being due to user error, so I finally said I wasn’t taking no for an answer. After talking to tons of people, I finally got a support person who understood what I was saying, and all they could offer was a VERY time consuming work-around. The integrated email/text feature often fails and does not notify you that it failed causing huge problems. Notification emails when a lead inquires have started being unreliable. If tenants wait too long to respond to an email I sent via appfolio, they are told the thread has expired. Since every email sent from appfolio is sent from a different spammy looking email address, I get frustrated tenants asking which of the 15 email addresses they should use to reach me. Owner statements are confusing to owners.

Réponse de l'éditeur

envoyé par AppFolio le 21/08/2018

Hello Tara, thank you for taking the time to leave this review. We understand your frustration and we are glad that you were able to talk through these items with one of the managers on our Customer Success Team. Based on your business practices, not consistently paying our your suppressed fees seems to have caused an issue with your owner's statements. We hope, after speaking with a manager, you will be able to establish a good cadence of paying these in order to avoid error in the future. We take our client feedback seriously and take all of it into consideration when building and improving new features. We hope you will stick with us and continue to provide this vital feedback.