Pour qui ?

Gestionnaires immobiliers d'établissements résidentiels ou commerciaux, de logements étudiants, d'associations communautaires et de portefeuilles mixtes responsables de 50 biens ou plus.

Notes moyennes

1 408 avis
  • Note globale 4.6 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 4.4 / 5
  • Fonctionnalités 4.4 / 5
  • Rapport qualité-prix 4.4 / 5

Informations sur le produit

  • À partir de 250,00 $US/mois
  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • AppFolio
  • https://www.appfolioinc.com/
  • Fondé en 2006

En savoir plus sur AppFolio Property Manager

AppFolio fournit un logiciel de gestion des biens tout-en-un pour mobiles destiné aux logements résidentiels, commerciaux et étudiants ainsi qu'aux propriétaires, syndicats de copropriétés et gestionnaires de portefeuille mixte. Idéal pour les entreprises complexes en croissance, AppFolio comprend des fonctionnalités pour soutenir les gestionnaires d'aujourd'hui : applications et baux en ligne, portails propriétaires et résidents, paiements en ligne, filtrage intégré, demandes de maintenance, inspections mobiles, SMS de masse, comptabilité et reporting robustes.

AppFolio Property Manager - Fonctionnalités

  • Alertes de date critique
  • Analyse des flux de trésorerie
  • CRM
  • Fonctions pour courtiers
  • Fonctions pour gestionnaires immobiliers
  • Fonctions pour investisseurs
  • Fonctions pour évaluateurs
  • Gestion des marques
  • Gestion des portefeuilles
  • Gestion des transactions
  • Planification stratégique
  • Communautés de membres
  • Gestion de site web
  • Gestion des abonnements
  • Gestion des chapitres
  • Gestion des collectes de fonds
  • Gestion des comités
  • Gestion des cotisations
  • Gestion des élections
  • Gestion des événements
  • Gestion financière
  • Portail des membres
  • Publication d'offres d'emploi
  • Répertoire de membres
  • e-mail marketing
  • Base de données de propriétaires
  • Biens commerciaux
  • Calcul des pénalités de retard
  • Facturation
  • Gestion de l'impôt
  • Gestion de la maintenance
  • Gestion de site web
  • Gestion des assurances
  • Gestion des contacts
  • Gestion des frais
  • Gestion des portefeuilles
  • Gestion des propriétés résidentielles
  • Portail des locataires
  • Portail des propriétaires
  • Suivi de location
  • Suivi des locataires
  • Suivi des locations
  • Suivi des logements inoccupés
  • Traitement des paiements
  • Vérification de crédit
  • Base de données de propriétaires
  • Base de données des locataires
  • Baux commerciaux
  • Baux commerciaux
  • Baux résidentiels
  • Classification des locations
  • Facturation
  • Gestion de sous-location
  • Gestion des biens
  • Gestion des contacts
  • Gestion des portefeuilles
  • Gestion de l'impôt
  • Gestion de site web
  • Gestion des places vacantes
  • Paiements en ligne
  • Portail des locataires
  • Suivi des locataires
  • Vérification de crédit
  • Add & Edit Photos
  • Bibliothèque de commentaires
  • Devis de réparation
  • Freehand Sketch
  • Inspections commerciales
  • Inspections de résidences
  • Modèles
  • Synthèse de rapport
  • Traitement des paiements
  • Vidéo
  • Base de données de biens
  • Base de données de membres
  • Gestion de site web
  • Gestion des calendriers
  • Gestion des comités
  • Gestion des documents
  • Gestion des ordres de travail
  • Gestion des événements
  • Traitement des paiements

Avis les plus utiles sur AppFolio Property Manager

Always evolving

Publié le 06/11/2019
Denise D.
CFO
Immobilier, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have been with Appfolio for 9 years - and during that time there has been significant improvements in the system. Our company is a heavy user and utilize as much of the functionality of the system that we can - and as such we are frequently asked to provide feedback to the development team when they are considering options. We are committed to our relationship with Appfolio, however, due to API restrictions, if we have much more growth we may need to consider alternative solutions.

Avantages: The software is intuitive, user friendly and a stable platform. They a continually developing additional functionality and release updates regularly. The customer forum is great - you can collaborate with other users, seek our solutions and make recommendations that development will consider for future releases.

Inconvénients: It does not have an open API and they are unwilling to consider this for clients. While they are routinely pushing out enhancements and are developing additional functionality, and they say the functionality is based on client feedback - it seems like development resources are not focused on this things that clients really 'need'.

Promas to Appfolio - The Great Journey

Publié le 30/10/2019
Vanessa H.
Office Manager
Immobilier, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: As I said, onboarding was difficult. That was mainly due to how our dated was stored on our end and turnover we experienced during the transition. The service is amazing, and I can't imagine not having Appfolio.

Avantages: Switching from Promas to Appfolio would be like switching from mailing a letter to emailing a letter. The service is faster, more reliable, easier to do, takes less time, is more efficient. My list could go on and on. The main features that caught our eye were the ability to accept rent payments online for seamless accounts receivable from tenants, and online maintenance requests. For so long, we would take maintenance requests by phone or email. It was unreliable at best. Having this online feature gives us a smooth workflow from work order submission to mailing a check for work completed. Truly, Appfolio has saved our office countless hours! Oh and the customer service is awesome! I love how quickly we get responses with actual answers to our questions that solve our problems!

Inconvénients: The onboarding was very tedious. Our Promas software was housed on an internal server at our office. That is the primary reason our transition was not that smooth to start off. Overall, we don't have many complaints. Of course, we all want cheaper software, but you get what you pay for. There are a few tweaks we have requested that Appfolio has implemented, and they continuously have updates and new features. It's really exciting! I do wish our owners could see live feed of their account balances in their portal and run their own reports as they wish.

They know property management!

Publié le 15/10/2019
Vivian M.
Operation Manager
Immobilier, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This program allows us to do more work without having to add more personnel which helps the bottom line for sure.

Avantages: It was very easy to set up the implementation team was very helpful. The user friendliness of using it every day is the best with it super search feature.

Inconvénients: There are a few work arounds that we have to do for our maintenance team but we know with the new features they keep adding all the time it will only be time before they will make an improvement that will help with this work around like all the other ones that we used to have to do.

Good choice

Publié le 09/10/2019
Cassandra H.
Principal
Immobilier, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I'm quite happy, overall. Integrations is my biggest challenge and what would drive me to leave, if I were to predict a reason. I'm having no issue working around it, but I'm about creating efficiencies which I feel like I am restricted from doing. So far it's been something I'm willing to work around since we're small and they have so many other great things about them.

Avantages: We were on a somewhat antiquated system, so improvement was easy to recognize. AppFolio does a lot of things well. It improved connection with residents AND our ability to have better records both for tenants and for staff (liability support/reduction), and much easier for staff to know what is happening across the board with any one resident or prospect. We are still learning! The transition was fast and friendly. Loved their tenant liability option.

Inconvénients: 1) OnBoarding was very tech-oriented and a challenge to adapt easily because staff is working on a calendar. I have some a-ha moments that i just couldn't get the OnBoarding team to understand (even though they were very capable folks) because in this tech world, it's either a or b, there is no c option. Well, later I'm finding the c option IS available.
2) They make frequent updates, and communicate them well. The challenge is working them into your schedule to understand so you can stay on top of them because your team will do the same---someone needs to know them.
3) Other updates seem to be in holding status for way too long, when they'd help users so much.
4) Our biggest complaint is AppFolio's unwillingness to work with other software integrations. They really cripple my ability by being so protective of.....whatever it is. Most other softwares integrate fine. They do so much so well, I feel like it's time to stop being so proprietary. That would change any element of dissatisfaction that I encounter. It appears so flexible, but it's not. The larger companies don't all want their screening or leases....so I still am running other programs which is a pain. Their system doesn't work for me (having a one stop shop for 'everyone' isn't realistic) in all areas as it seemed to in the beginning. So modify your expectations. I would have still purchased, but been happier with where i landed.

Switched from LiveRez to Appfolio

Publié le 04/10/2019
Pamela M.
Owner/Qualfying Broker
Immobilier, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The accounting is thorough and generally easy to use. Originally, 5 years ago, some of the ways they did things was different but over the years, things have been much easier & user friendly. I used another accounting property management software & it was a nightmare integrating with QuickBooks. Half the time it wouldn't migrate right. This has made my accounting & booking much simpler, easier & faster. The end of the month accounting to owners takes me less than half the time it used to. Very happy overall

Inconvénients: The fact you can edit the website ourselves. I've used other property management software (LiveRez) and you can update pictures, website page wording and descriptions directly. AppFolio requires you to submit to their team and it take a few days to get done. In this day & age, that should be something we can do ourselves as we need to. Plus updating pages allows for search engines to rank us better.

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