AppFolio Property Manager

AppFolio Property Manager

par AppFolio

Qui utilise AppFolio Property Manager ?

Gestionnaires immobiliers d'établissements résidentiels ou commerciaux, de logements étudiants, d'associations communautaires et de portefeuilles mixtes responsables de 50 biens ou plus.

Description de AppFolio Property Manager

AppFolio fournit un logiciel de gestion des biens tout-en-un pour mobiles destiné aux logements résidentiels, commerciaux et étudiants ainsi qu'aux propriétaires, syndicats de copropriétés et gestionnaires de portefeuille mixte. Idéal pour les entreprises complexes en croissance, AppFolio comprend des fonctionnalités pour soutenir les gestionnaires d'aujourd'hui : applications et baux en ligne, portails propriétaires et résidents, paiements en ligne, filtrage intégré, demandes de maintenance, inspections mobiles, SMS de masse, comptabilité et reporting robustes.

Informations sur AppFolio Property Manager

AppFolio

https://www.appfolioinc.com/

Fondé en 2006

Prix de AppFolio Property Manager

AppFolio Property Manager est disponible à partir de 250,00 $US/mois. AppFolio Property Manager n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de AppFolio Property Manager ci-dessous.

À partir de

250,00 $US/mois

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

AppFolio Property Manager - Fonctionnalités

Logiciels d'immobilier commercial
Alertes de date critique
Analyse des flux de trésorerie
CRM
Fonctions pour courtiers
Fonctions pour gestionnaires immobiliers
Fonctions pour investisseurs
Fonctions pour évaluateurs
Gestion des marques
Gestion des portefeuilles
Gestion des transactions
Planification stratégique
Communautés de membres
Gestion de site web
Gestion des abonnements
Gestion des chapitres
Gestion des collectes de fonds
Gestion des comités
Gestion des cotisations
Gestion des élections
Gestion des événements
Gestion financière
Portail des membres
Publication d'offres d'emploi
Répertoire de membres
e-mail marketing
Base de données de propriétaires
Biens commerciaux
Calcul des pénalités de retard
Facturation
Gestion de l'impôt
Gestion de la maintenance
Gestion de site web
Gestion des assurances
Gestion des contacts
Gestion des frais
Gestion des portefeuilles
Gestion des propriétés résidentielles
Portail des locataires
Portail des propriétaires
Suivi de location
Suivi des locataires
Suivi des locations
Suivi des logements inoccupés
Traitement des paiements
Vérification de crédit
Base de données de propriétaires
Base de données des locataires
Baux commerciaux
Baux commerciaux
Baux résidentiels
Classification des locations
Facturation
Gestion de sous-location
Gestion des biens
Gestion des contacts
Gestion des portefeuilles
Gestion de l'impôt
Gestion de site web
Gestion des places vacantes
Paiements en ligne
Portail des locataires
Suivi des locataires
Vérification de crédit
Ajouter et modifier des photos
Bibliothèque de commentaires
Croquis à main levée
Devis de réparation
Inspections commerciales
Inspections de résidences
Modèles
Synthèse de rapport
Traitement des paiements
Vidéo
Base de données de biens
Base de données de membres
Gestion de site web
Gestion des calendriers
Gestion des comités
Gestion des documents
Gestion des ordres de travail
Gestion des événements
Traitement des paiements

Avis sur AppFolio Property Manager

Afficher 5 avis sur 1 489

Note globale
4.6/5
Facilité d'utilisation
4.5/5
Service client
4.4/5
Fonctionnalités
4.4/5
Rapport qualité-prix
4.4/5

Amazing Property Manager for Small-to-Medium Companies

Publié le 20/12/2019
Drew S.
Assistant Operations Manager
Immobilier, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.

Avantages: First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.

Inconvénients: I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.

Réponse de l'éditeur

envoyé par AppFolio le 30/12/2019

Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit!

Appfolio makes our business run smoothly!

Publié le 17/12/2019
Sarah D.
Owner
Immobilier, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Appfolio adds so much value to the services we provide to our HOA clients. We wouldn't want to do business without it.

Avantages: Appfolio is so easy to use, both for us as managers and for homeowners using the portal. Appfolio has spent a great deal of time figuring out which features are the most beneficial and perfecting those features.

Inconvénients: There are a few very minor technical things but I am sure they will get fixed as Appfolio is constantly making improvements.

Réponse de l'éditeur

envoyé par AppFolio le 30/12/2019

Thanks, Sarah! We're so glad you are finding AppFolio easy to use with your HOA portfolio and look forward to continuing to partner with you!

Very Nice Property Management Solution

Publié le 11/12/2019
Cj A.
Accountant
Immobilier, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have used Appfolio as a maintenance technician, property manager and now accountant for the whole portfolio and I have had a pretty easy time with it every step of the way. I would recommend to at least give it a try before selecting another software.

Avantages: Easy to use for users of all skill and job levels. Makes tracking Receivables and Payables very simple. Constantly being updated and enhanced with new features at no new cost (some do cost but the majority are free updates) Customer support is always quick to help and respond. I feel like I get the same support agent 95% of the time, which makes it feel comfortable and like a working relationship rather than some random customer support person every time.

Inconvénients: Some of the editing and finer tuning options are lacking. (Example: not being able to rearrange line items on a bill or journal entry. You can only delete or add new to the bottom, no editing between without having to manually redo everything from the edit down.)

Réponse de l'éditeur

envoyé par AppFolio le 30/12/2019

Thanks, CJ. We appreciate you leaving us a review. We are constantly listening to your feedback to inform our product and we'll be sure to forward your feedback to our Product Team! It's great to hear that you are using AppFolio in all areas of your business.

Sad to be looking elsewhere.

Publié le 11/08/2018
Tara D.
Residential Property Manager
Immobilier, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
3/5
Facilité d'utilisation
3/5
Fonctionnalités
2/5
Support client
3/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Initially, I was thrilled with Appfolio. They had live support, and same day follow up calls when submitting tickets. Suggestions on the user forum were implemented, or at the very least, were updated by Appfolio so we knew they were aware and cared. None of that anymore, but we are regularly being innundated with value added junk that we can pay for if we want it or obscure improvements that seem pretty specialized/not broadly impactful. Meetups, etc. are heavily geared toward sales/recruitment and have virtually no value for current clients. I was fine with shrugging my shoulders as this is often how things go with growing companies, but looking completely unprofessional to my tenants/owners due to unreliable email/text, suppressed fee accounting/commingling problems (that are legit problems, not user error), and confusing owner statements have me in talks to switch. Property managers are dealing with stigma to start with - I don’t need my management software making my company look unreliable/unprofessional/untrustworthy on top of it. Not to mention - I dread having to explain during a state audit why income is “suppressed” from owner reporting.

Avantages: Extremely easy to navigate/train employees to use, tenant rent payment/owner contributions are free with ACH, application-move in flow is smooth, mobile app works well, available property postings look great on my website.

Inconvénients: Suppressed fees amount to commingling, and that is so bad. It could easily be resolved and the idea has lots of votes in the forum yet it remains unaddressed. Not to mention, suppressed application fees can be passed on to an owner before you need to refund the fee depending on the timing and that leads to a nightmare of accounting, and having to explain to an owner why you are unprofessionally having to withhold the money in the next month. I tried to get help from support to no avail (it was repeatedly blown off as user error) so then I started going to their live meetups when they came to town begging for help from support in person to make it clear it is not user error. That led to more dissmissal from user support as being due to user error, so I finally said I wasn’t taking no for an answer. After talking to tons of people, I finally got a support person who understood what I was saying, and all they could offer was a VERY time consuming work-around. The integrated email/text feature often fails and does not notify you that it failed causing huge problems. Notification emails when a lead inquires have started being unreliable. If tenants wait too long to respond to an email I sent via appfolio, they are told the thread has expired. Since every email sent from appfolio is sent from a different spammy looking email address, I get frustrated tenants asking which of the 15 email addresses they should use to reach me. Owner statements are confusing to owners.

Réponse de l'éditeur

envoyé par AppFolio le 21/08/2018

Hello Tara, thank you for taking the time to leave this review. We understand your frustration and we are glad that you were able to talk through these items with one of the managers on our Customer Success Team. Based on your business practices, not consistently paying our your suppressed fees seems to have caused an issue with your owner's statements. We hope, after speaking with a manager, you will be able to establish a good cadence of paying these in order to avoid error in the future. We take our client feedback seriously and take all of it into consideration when building and improving new features. We hope you will stick with us and continue to provide this vital feedback.

Powerful - Easy to Use and Learn

Publié le 10/12/2019
Jon G.
Realtor - Property Manager
Immobilier, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: AppFolio has been able to streamline and give so much more efficiency for day to day operations that we're able to scale our business at a much more dramatic pace.

Avantages: The all encompassing ability to power a website to sophisticated accounting, maintenance controls, tenant/owner communications is all at your fingertips anywhere with a mobile device or computer.

Inconvénients: If you're not a seasoned bookkeeper and you're managing somewhat sophisticated accounting of properties, you can dig yourself a hole real quick.

Réponse de l'éditeur

envoyé par AppFolio le 30/12/2019

Hi Jon, thanks for taking the time to leave a review. We know transitions to any new software solution can be tough and we're glad you chose AppFolio to streamline your business!