Aptean Process Manufacturing ERP ProcessPro Edition

Not sure what we did before this software

Commentaires : The ProcessPro staff is incredible. Implementation consultants, support staff, IT staff, all extremely helpful. I know if I have a question or concern, it'll be answered promptly.

Avantages :

I like that it's build specifically for Process Manufacturing. Unlike other ERP software I have used, there's not a lot of customizing to be done since it's so ready out of the box.

Inconvénients :

My only complaint is that the user interface isn't the best it could be. Looks a little outdated, which makes it not as user friendly for employees interacting with it.

Commentaires : As CFO for a vitamin and supplement manufacturer, I needed to find a software package that was more specific to our needs. Having been an accounting and software consultant before, I knew what was needed and spent six months looking and talking to software developers and resellers. After much research and planning, I made the decision to go with ProcessPro software. In January 2004, we fired up the ProcessPro solution and never looked back. It is one of the best business decisions we made. ProcessPro’s ERP solution for process manufacturing has supported our extensive growth for more than seven (7) years. Our business has grown, we added hundreds of SKUs, numerous product lines, and expanded from one (1) to five (5) separate facilities. It was very important to find a developer that offered a complete system and ProcessPro did just that. It was critical that the company be cutting-edge, industry-specific yet versatile, willing to offer program modifications for our specific needs, and provide support beyond the typical “Help Desk”. We wanted a data base that was solid yet easy to access and capable of exporting data for management reporting. ProcessPro has performed as promised and in many instances exceeded our expectations. The process manufacturing and inventory control features added a great deal of control without sacrificing efficiencies. This has helped to increase productivity many times over and allows our managers to focus on the production process and training. With the help of a ProcessPro specialist, we recently implemented the Automated Warehouse System (AWS). We now have better controls and accuracy along with improvements in productivity and customer service. Inventory is now real time, our counts and order fulfillment are more accurate, and the percent-of-service to our customers has improved significantly. I cannot conclude without mentioning the people associated with ProcessPro. I found Ward Blaschko, the CEO for ProcessPro, and every one of his sales, administrative, programming and support staff to be exceptional individuals to work with. They have always been fair, helpful, diligent, resourceful and willing to go above and beyond to satisfy our needs and to meet the challenges of the manufacturing industry. I recommend the product and the people of ProcessPro without hesitation or reservation.

Commentaires : The software isn't that bad; the business practices are another story. I would not recommend using this company. Money built into implementation is used to cover other costs - we found out after the money had been reallocated. Estimated modification was off by a factor of almost 6. Once prepaid funds are used, you are billed for everything. Someone responded to your email - expect to be billed for a half hour and the list goes on. Don't expect to be able to understand their invoices either. For anyone thinking about using the payment plan - be warned even though the Process Pro software requires a 3 way match to pay things, the Process Pro company doesn't provide the invoicing needed to satisfy a 3 way match. It's up to the client to know when they need to make payments. The entire experience has be horrendous to say the least. Multiple personnel changes in less than 6 months. It's been a year and we're still not live. Multiple mods are required - first mod has been less than pleasant experience. The spec stated that the mod needed to print a pdf document. A sample was provided. Sample happened to be a one page pdf even though we had verbally stated they could be multiple pages. Mod will only print one page of any pdf, because the sample was only one page. Spec didn't specifically say more than one page so it's our fault because we didn't have them amend the spec to include the possibility if multiple pages. There is no review process. They write the spec, programmers code to the spec, then you get what you get. If it's not right it's because you didn't provide correct information - so you start the process over again. Consider yourselves warned.

Process Pro at a Food Manufacturing Plant

Avantages :

The software is very maleable. Our processes don't fit into traditional non food manufacturing processes, but we have very easily been able to find a system that works for us to maintain traceabity, accurate costing and use of the inventory control functionality.

Inconvénients :

The service contract is like paying an extra employee mnu benefits. But if you conder them a partner and utilize it fully you are in fact getting a whole plethora of other employees that is are experts in the softare.

Process Pro-CMK

Avantages :

The program is easy to use and navigate thru.

Inconvénients :

I do not like the fact that you cannot change the color or size of the font. I just purchased new glasses, I can see my home computer and laptop information at home. I can see my email and other screens (Excel) at work, however, since Process Pro is such a light font and you cannot change the size, I struggle to see the screen when I am trying to search for information.