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Description de SalonBiz

Le logiciel pour instituts de beauté SalonBiz a été créé avant que la plupart des salons soient pourvus d'ordinateurs. Voici quelques points clés qui soulignent la philosophie de SalonBiz : dans le secteur de la beauté, ce sont les relations qui permettent véritablement de se démarquer de la concurrence.

Si vous aimez autant ce secteur que l'éditeur, vous voudrez le voir croître dans tous les domaines, des résultats financiers de votre salon au salaire des stylistes indépendants.

L'esprit de fraternité inhérent au secteur signifie que d'autres entreprises partagent leurs informations concernant leurs réussites et leurs échecs. SalonBiz repose sur ces principes.

Qui utilise SalonBiz ?

Les salons et spas qui ont besoin d'une technologie de pointe afin de gérer et développer leur activité.

SalonBiz Logiciel - 1
SalonBiz Logiciel - 2
SalonBiz Logiciel - 3
SalonBiz Logiciel - 4
SalonBiz Logiciel - 5

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SalonBiz

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Suivi des références

Avis sur SalonBiz

Note moyenne

Note globale
3,8
Facilité d'utilisation
3,7
Service client
3,9
Fonctionnalités
3,8
Rapport qualité-prix
3,6

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
38%
4
31%
3
19%
1
12%
connie
owner (É.-U.)
Mode et vêtements, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ultimate Salon

5,0 il y a 3 ans

Commentaires : Overall it is great, I would not use anything else! We all went through a great deal last year and we have not recovered completely, it will take time to be what we were and know where we are all going...

Avantages :

It was easy to learn and use. They are innovative and directly aligned with Aveda which helps me as an Aveda Salon. They stay on top of the industry needs and provide us with good service on how to use the software.

Inconvénients :

Not alway impressed with the customer support. Wait times can be extremely lengthy and not always helpful. I feel the new updates from enterprise to central are not delivered consistently and at times not on the spot. Do not get me wrong, I love Salon Biz, I just feel at times they need to be more consistent with support

Kevin
Owner (É.-U.)
Services aux consommateurs, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Salon / Spa Biz

5,0 il y a 3 ans

Commentaires : I’d 100% recommend this to a salon or spa that has hourly and commission service providers. It’s not for smaller fledgling establishments.

Avantages :

It’s an all in one software that literally allows you to setup, run and manage your salon / spa. The most comprehensive of them out there.

Inconvénients :

With it being so comprehensive, I found that it was quite a bit of overkill for me, a suite renter with no employees. That being said, their smallest subscription is for 3 users. And it’s on the costly side.

Mary
Salon Manager (É.-U.)
Cosmétiques, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

A Critical Failure in Quality and Reliability

1,0 l’année dernière

Commentaires : In this industry, we rely heavily on our booking systems to properly handle our schedules and reports. It's the backbone of the business. When you commit and pay a large monthly fee for your booking software, you'd expect it to be reliable and take excellent care of your files and data. SalonBiz (more specifically after the 2021 update from Enterprise) has been a consistent beacon of stress and frustration for my entire staff. Aside from the 5+ system crashes in the past two years (one being multiple days long, causing us to have to work extended hours to maintain accuracy with our scheduling and checkouts manually, offline), the glitchy messaging platform, and numerous limitations with reporting, their customer service has also proven to be tremendously subpar. After sending in a great deal of reports trying find a solution for endless glitches including, but not limited to: deleted client notes, inability to reschedule clients because of "system error", timing and service restrictions when adding to the waitlist, and inability to compute and save service/request types, we have received little to no assistance or willingness from SalonBiz's customer support team to dive in and resolve said issues . Do not purchase SalonBiz for your business if you value consistency and reliability! I understand that accidents happen, but when they occur this frequently and profoundly, I lose my patience. I am truly shocked in the lack of quality and customer care.

Avantages :

Integration with Aveda+ Rewards and ability to customize aesthetics.

Inconvénients :

Frequent and lengthy system crashes, unreachable and unhelpful customer service, numerous glitches almost daily, limited report customization, waitlist only allows for one service per client and only lets you put them on the list for a maximum of one month, still deletes appointment notes when moving clients around on the books after sending in multiple complaints

Lauren
Operations Manager (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Our experience is great having customer support at our finger tips 24/7!

4,0 il y a 6 ans

Avantages :

Mobility- We are able to take care of clients in a more mobile fashion in this fast paced world we live in. I pads and phones can be used in salon and out of the salon to take care of client and staff needs. Unity- We are able to unify our staff and client data base so if a client visits more than one location we can still give our staff commissions and the clients file can easily be viewed to look up history. Call Center- we are able to handle clients from one central location. Power outages- If one location looses power we can still operate without falling behind on daily book keeping. Customer Support- Customer support is always available and quick to respond to needs, they also have a friendly southern hospitality that is so refreshing! ;-) Promotions- Its easy to add a discount code and use the auto discount feature when running certain sales. Inventory- We just dove into inventory but it is pretty simple and user friendly to count your items in stock. Online Booking- Seems to be an easy function for our clients and helps fill in the day when there is availability.

Inconvénients :

Reports in general are overwhelming & not productive time wise- Being able to find what you are looking for without going to several different reports and having to export and sort is time consuming. Finding service provider benchmarks all in one report would be nice. It becomes confusing for the staff to know where to look to reach their goals when having to go to several places to find out how they are doing on their own. Having to build our our payroll report to show service providers what they are getting paid, custom reports very costly but seems to be the only solution for important aspects of our operation. Staff documentation- There is no where to document an employees timeline such as promotions, write ups, transfers in their file. Pop up notes- Takes to long to get into a pop up note and it is not an easy read format... better format and entry would be awesome for helping clients more effectively.

Réponse de l'équipe de SalonBiz

il y a 6 ans

Hi Lauren. We love to hear to hear feedback like this! Especially where we can make improvements. It seems as though no two salons are alike when it comes to benchmarking so we¿re working on something we feel could make everyone happy. We¿ll fill you in soon.

April
owner/manager/stylist (Canada)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

SalonBiz Review

4,0 il y a 3 ans

Commentaires : Love the marketing/ online booking/ confirmation/ reminder features. Their compatibility with Aveda and partnerships with Listen 360 and other companies.

Avantages :

Salon biz really is customized to work well in the salon. I love that it is a live software that is constantly being updated. I appreciate that many of the support team that we talk with come from the salon industry and therefore know our experiences. The product works, and if it doesn't, they hear us and are willing to work on making it better.

Inconvénients :

1. features not working in Canada 2. becoming a bit of a # (having to re-explain my situation every time I call in or email) 3. launches of new features not working/ not coming/ delaying/ crashing