Qui utilise ACE ?

Agences de recouvrement, procureurs de recouvrement, créanciers (prêteurs initiaux), agences gouvernementales, prestataires de soins de santé, acheteurs de créances, services publics, banques, services financiers, prêts étudiants.

Description de ACE

ACE (anciennement WebAR) est une plateforme web moderne de recouvrement de créances destinée aux agences de recouvrement, aux avocats, aux gestionnaires immobiliers, aux prestataires de soins de santé et aux agences gouvernementales. Améliorez votre capacité à gérer des comptes, créez des plans de paiement personnalisés et intégrez le traitement des paiements dans une plateforme rentable, efficace et intuitive. Automatisez les processus. Intégrez des fournisseurs tiers. Respectez les réglementations. Personnalisez vos expériences utilisateur. Optimisez la sécurité avec les serveurs Amazon AWS. Il appartient aux entreprises concernées d'y réfléchir !

Informations sur ACE

InterProse

http://www.interprose.com

Fondé en 1996

Prix de ACE

ACE est disponible à partir de 975,00 $US/mois. ACE n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. Voir plus d'informations concernant le prix de ACE ci-dessous.

À partir de

975,00 $US/mois

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

ACE - Fonctionnalités

Logiciels de recouvrement
Automate d'appel
Avis automatisés
Collectes internes
Gestion de la conformité
Gestion des agences
Gestion des clients
Gestion des commissions
Gestion des contacts
Gestion des transactions
Planification des rappels
Plans de paiement
Rapports de bureau de crédit

Avis sur ACE

Afficher 5 avis sur 133

Note globale
4.5/5
Facilité d'utilisation
4.5/5
Service client
4.5/5
Fonctionnalités
4.3/5
Rapport qualité-prix
4.3/5
Matt K.
Chief Operations Officer and Compliance Officer
Services financiers, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 05/02/2019

"Ace Collections Software"

Commentaires: Trial by fire when we first started. I want everything done yesterday and am always looking for ways to build it better. Years ago, training and learning the system was cumbersome and the learning curve was steep...so many ways to get from A to B...but now it is much better.

Avantages: The ability to integrate and bring other vendors to the table, automated jobs to make your processes leaner, continuous innovation and staying ahead of the curve in technology and application.

Inconvénients: Lack of examples that you can learn from and training on their analytics reporting tool. For instance, build a query the wrong way hooking multiple tables together can be a guessing game at times because the query will timeout or break. If you don't know SQL you could have a sharp learning curve.

  • Provenance de l'utilisateur 
  • Publié le 05/02/2019
John B.
Owner
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    4/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 05/06/2012

"WebAR - Collection Software"

Commentaires: WebAR can definitely compete against some of the bigger systems on the market and they have several different packages depending on your size business. We looked at 20+ systems before picking WebAR. It was excellent for us because we started small and have since grown to a medium sized agency without the need for software / server changes etc to interrupt business. The automation has eliminated the need to hire extra resources and clients love the online access.

Avantages: Most of all, our clients actually use it and love it and it cuts down on customer service (ie - if they want to report a pay direct, they just login and report it on the account instead of calling). Cloud based hosted solution, secure, ease of use, client portal, online payments, automatic payment plan & posting, flexibility, HIPAA compliant, automated workflows, SQL reports, scoring capable (ie - able to hold 5 scoring values per account and calculate different scores after each no answer, hangups, etc), batch dialer disposition importing, integrated skip trace capabilities, integrated credit reporting capabilities, sftp file upload/download portal, user role based permissions, account forwarding/tracking, and flexible custom forms you can create at will to fulfill any special need that you have.

Inconvénients: Not many and they are minor ... payment remittance invoices to the clients are a little confusing on reversals/NSF for gross remit clients, requires an outside accounting program (ie - Quickbooks) to track outstanding client AR, only a couple of ready-made canned reports are available but other reports can be made on SQL, paperless document management automation (ie - uploading paper backup to accounts, account entry, etc) could be improved and they are working on that, no legal tracking but you can create a form to include any field you want plus they are working to integrate the forms across different clients, technical service staff availability limited to mostly email and sometimes on phone but they are US based and available in tight spots for emergencies. Again, none deal breakers and they are always improving ... with no upgrade fee!

Réponse de l'éditeur

envoyé par InterProse le 28/03/2015

¿
John,

Thank you for the wonderful review of WebAR Enterprise Debt Collection Software. You are definitely a WebAR POWER user, you push us and WebAR to the limits and beyond. It is hard to put into words what you and your business mean to us. We find our self's often saying in our implementations meetings "What would John do? or How does John do that?" You have helped shape WebAR into the World Class Debt Collections platform it is today.

We thank you!

I hope we have addressed your cons, with the addition of Trust Accounting & enhanced Invoicing and Remittance. We have also added the ability to electronically deliver your clients documents and reports.

If you have any other concerns please reach out to support at any time.

~ The InterProse Team

  • Provenance de l'utilisateur 
  • Publié le 05/06/2012
Jason R.
collections manager
Services financiers, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    2/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 16/11/2016

"Great Product Poor Execution "

Commentaires: I have been running WebAr SB for over a year, this has been a great step up from what we had before. there customer Support is a bit lacking, seem to take several hours to get anyone to respond than takes several time to explain the issue. They seem like a great company just very overwhelmed. Also there is no extra help, if you have a questions you still have to go through the same support channel.

Avantages: Cheap, Mostly Reliable, some cool features that saves time.

Inconvénients: Make sure you have all your questions answered before you finish with training. Customer support very slow. No user manual, no outside explanation for anything..when an updates come out no fallow up on features.

Réponse de l'éditeur

envoyé par InterProse le 16/11/2016

Jason,

Thank you for taking the time to review our software and our support. We take our customer feedback seriously. I personally take it seriously. I have been working on utilizing new and more software to help my support department answer customer issues quicker and with more detailed information. We are in BETA right now with this enhanced support experience. We plan on going live with it on Jan. 1st 2017. I believe you will find our new and enhanced support very pleasing. It is not just one channel as you mentioned in your feedback but will incorporate many channels for our customers. Including online access to your tickets as well as potentially a knowledge base, Q&A, and a community for our customers to respond on ideas and issues. There are other things as well but we have not tested them yet. Which include Live online chat from the application. If you have further feedback or concerns please reach out to support.

Thanks Again,
Tim Monahan
Director of Software Support

  • Provenance de l'utilisateur 
  • Publié le 16/11/2016
Stephanie W.
Director of Revenue Recovery
Hôpitaux et soins de santé, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    2/5
  • Support client
    1/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 07/02/2019

"WEBAR? ACE? INTERPROSE?"

Commentaires: It has not create faster steps for collection reps. I do not feel adequate training was given for such a large intricate set up of our business.

Avantages: I like the fact that accounts can be pulled into Excel easily.

Inconvénients: There are too many steps when performing certain actions. My reps take longer on account due to the slowest of the system if the accounts have many bundles in them. I do not like the fact that reports are never accurate. I do not like the response attitudes or tines from service. I especially do not like constantly being told there is an extra charge for items or corrections especially when ACE created the report, or jobs etc.

Réponse de l'éditeur

envoyé par InterProse le 11/02/2019

Hi Stephanie,
We take any negative experience with ACE very seriously and will address your concerns directly. We pride ourselves on positive customer service experiences and will help you resolve any outstanding issues. Thank you for your business!

  • Provenance de l'utilisateur 
  • Publié le 07/02/2019
Mark M.
Managing Partner
Services financiers, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 25/08/2017

"WebAR is the most robust & impressive collection system I have ever used. "

Avantages: It seems this system can be configured to do just about anything for A/R or debt collection management. I've been in the collection (1st and 3rd party) industry for 25 years. From a small agency to large 200 seat national agency; from buy here pay here lending to bank - This is the finest system I have ever used. Furthermore, it's the finest system of any agency that I had to audit for the bank. The automation capacity is amazing. It has functionality of which I haven't even scratched the surface.

Inconvénients: A Con? No factor - there is no Con to this system. The only thing I can make a stretch in being a thing that I "like least" could be the set up time. But, if you're objective and are serious about getting the most out of the system - then this is not a factor for purchasing but a factor for planning and development. Because the time spent setting this thing up right on the front end - translates to time saved every day on things you no longer mess with because the system is doing it for you.

Réponse de l'éditeur

envoyé par InterProse le 25/08/2017

Thank you, Mark! We are very proud of our software and thrilled that your trust in our product and team has been such a great experience for you!

  • Provenance de l'utilisateur 
  • Publié le 25/08/2017