eWorkOrders CMMS

Huge Difference to our Maintenance Department

Commentaires : Excellent. There are so many great things to say and I did not even mention how great there support staff are!

Avantages :

Ease of use, Excellent Contact Relationship Management, Ease of Assigning Work, Ease of Invoicing/Billing

Inconvénients :

Ease of Reporting and Searching for Work Orders. There is not away for creating custom queries to be written if you are a SQL user. We cannot search by Work Order numbers and in some cases we have a list of particular ones. It would help if we could just type in the Work Order numbers.

Great option with great support

Commentaires : There are a lot of CMMS systems out there that are very costly. We needed something that we could customize for the many aspects of our company and make fit our culture. We operate water/sewer and power facilities and our staff wears many hats. One minute we're blue collar the next white. Crossing over from tools to records keeping is paramount for us. eWorkOrders was/is a great fit.

Avantages :

I can not say there was one thing in eWorkOrders that I would point to and say that's why I would recommend it. I would say the flexibility offered was really what our small utility was looking for. Not to downplay the size as I think this would work on any level. Easy? That depends on the person setting things up and their ability to work with eWorkOrders staff. Open minded and flexible. There is always a learning curve but our staff has picked it up quickly.

Inconvénients :

The flexibility can sometimes be a double edge sword. If your users find things can be manipulated they will request you cater to them in that aspect. This I find to be a management issue and not really a con but something that could be for some. Missing the true ability to use remotely off line. That's the biggest complaint I find but our staff are great at thinking outside the box and we may not necessarily be using the product as it was intended. Again not a con for us but could be for some.

A Top Flight Product That Fits Any Budget

Commentaires : I conducted extensive research of web-based Computerized Maintenance Management Systems (CMMS) looking for the best product available for an entity with a limited maintenance budget. eWorkOrders won hands down! The support staff is one of the best I ever encountered! An example is when I have asked for additional reports to be designed for my use, they first researched their extensive report library and sent me an existing report or modified an existing report to fit my needs. They did this without a charge, when they could easily have just created a new report and sent me an invoice for payment. You will have to spend many thousands of dollars to get a product with more bells and whistles than eWorkOrders. I highly recommend this product and the people behind it!

Avantages :

eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database.

Inconvénients :

As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves.

Rhinestahl Facility Review

Commentaires : Extremely happy

Avantages :

The system is straightforward to use. Customer Service is top-notch and is always willing to go the extra mile to ensure we are helped, and the issue was resolved quickly and easily.

Inconvénients :

I have found that there are parts of the system that I struggle to navigate but when I reach out to customer support they are quick and easy to work with to help me along.

Excellent CMMS software in eWorkOrders

Avantages :

One thing that I like the about this software is that it is user friendly and easy to use. Another thing that I really like is that the customer service is outstanding. Any questions we may have, they have all the answers and solutions. Very easy to work with!

Inconvénients :

We currently don't have the need to use all of the features that eWorkOrders has to offer, but with what we do use, there hasn't been much to dislike.