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Description de Surpass

Surpass est une suite complète d'applications qui automatise toutes les fonctions quotidiennes des bibliothèques avec une grande fluidité. Surpass est une solution d'automatisation efficace pour les commissions des écoles primaires et secondaires ainsi que pour les bibliothèques publiques, collégiales, d'entreprise et spécialisées. Surpass propose également une offre spéciale pour les bibliothèques d'église. Surpass Hosting Service permet aux bibliothèques de mettre en ligne l'ensemble de leur système sans avoir besoin de serveurs internes ou de personnel informatique.

Qui utilise Surpass ?

Écoles, bibliothèques publiques, églises, bibliothèques d'entreprise

Surpass Logiciel - 1
Surpass Logiciel - 2
Surpass Logiciel - 3
Surpass Logiciel - 4

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Surpass

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Surpass

Note moyenne

Note globale
4,8
Facilité d'utilisation
4,6
Service client
4,9
Fonctionnalités
4,7
Rapport qualité-prix
4,8

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
84%
4
13%
3
2%
1
1%
David
David
Church Library Volunteer (É.-U.)
Utilisateur LinkedIn vérifié
Institutions religieuses, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Not Too Old to Learn

5,0 il y a 4 semaines Nouveau

Avantages :

It appears to be very easy to use. As soon as we received our login information we started work inputting our books into the system.

Inconvénients :

I haven't come across anything I don't like so far!

Réponse de l'équipe de Surpass Software

il y a 3 semaines

Thanks for the review, David, and welcome to the Surpass family! We're happy that you're finding Surpass easy to use. I think you'll be happy when you discover that we're just as quick to respond after the sale as we were before!

Angie
Media Specialist (É.-U.)
Enseignement primaire et secondaire, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Surpass service is very good!

4,0 il y a 2 ans

Commentaires : So far since we have gone to the cloud based version, they are improving performance when we ask for changes. Most requests are met in a fairly short period of time. Tech support is very helpful.

Avantages :

Lots of reports available for circulation, materials and patrons available. Like the option of being able to create customized reports

Inconvénients :

Wish we could print patron info and resource lists like the previous version. Being able to make changes across multiple resources at one time would be more helpful. The cloud based version runs slowly a lot of the time. Reaction time when scanning in many items can be slow. We have to be very careful checking in multiple items because it takes a little while for each one to show up on the log.

Réponse de l'équipe de Surpass Software

il y a 2 ans

Thanks for your review, Angie! We're happy that you're happy with Surpass -- especially with service and support. Surpass Cloud is always evolving and improving thanks to the feedback and ideas from the folks who use it every day. Please don't be shy about letting us know your ideas or where you find shortcomings. We have addressed some performance issues recently, so you should see faster responses.

Jill
Teacher Librarian (É.-U.)
Bibliothèques, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Proceed with Caution

3,0 il y a 3 ans

Avantages :

I like the bright colors on the catalog. I also like that you can catalog books by just typing in the title and author.

Inconvénients :

The follow-up by the Help Desk is pretty much non-existent. The chat feature does not work so if you put in a ticket, you have to log in again to see if your question has been answered. I was hoping it would send me an email. It is also very slow when checking in books.

Réponse de l'équipe de Surpass Software

il y a 2 ans

Hi Jill. Our support is one of the things people like best about Surpass, so I'm disappointed and concerned that we didn't live up to your or our own expectations. We would like to find out why chat wasn't working for you and why you didn't receive email updates on your support ticket. Perhaps we don't have your correct email address or our email went to your spam folder. Please reach out to us. We want to make sure you have a great experience with Surpass.

Edward
Board of Directors (É.-U.)
Organisme social ou civique, 501–1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

AFGS chooses Surpass

5,0 il y a 3 mois

Commentaires : Surpass worked with us for over 4 months while we organized our library holdings we have accumulated over 40 years. They answered numerous questions and when we were ready they uploaded over 17000 items into our new catalog. After the initial upload they helped make changes to our setup so we and especially our patrons would gain mazximum benefit. Their help was always timely and with the utmost professionalism.

Avantages :

The ability to organize our holdings into different categories of our own choosing. As a research organization is is important that our patrons can narrow their search for a specific book or record and surpass does a wonderful job in meeting this goal.

Inconvénients :

I initially wanted to be able to search and see several items on the screen at one time. The Large, Medium and Small icon capability for the patrons choosing was not what we wanted but Surpass found a way to set the "samll" icon as a default. We also want to see the items summary along with the title and author when scrolling through a list of books or microfilms. We are not sure this can be accomplished at this time.

Réponse de l'équipe de Surpass Software

il y a 2 mois

Hi Edward, Thank you so much for taking the time to share your experiences with Surpass. We greatly appreciate your honest feedback! I'm glad to hear that you were happy with the onboarding process and that our team has been able to successfully aid you in getting started. Viewing the summary with the title and author can be done at this time if the list is in standard list size (as opposed to compact). We will explore the idea of adding that summary option to the compact list as well though! Excited to continue working with you!

Elizabeth
Church librarian (É.-U.)
Institutions religieuses, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Small libraries beware

4,0 il y a 3 ans

Commentaires : Being able to inventory quickly and easily is important for volunteers. Having an attractive and easy to use online catalog is also very important. Surpass allows this at an attractive price, unless you have over 10,000 items. Then you are stuck, unable to add more or export to another system.

Avantages :

The OPAC interface is attractive. I especially like the ability to add an image of a book cover so easily. Being able to email over dues is very nice.

Inconvénients :

I like least the capping at 10,000 items when it was unlimited before. This is a real hardship for small church libraries that spent so much time and effort at comprehensive cataloging and now are told they can not export their own records! The next tier allows export and a huge increase of capacity, but the price is too high for most small churches to pay. The donor report function was removed with this version, and has been promised to be returned, but I have been waiting at least a year already. Copycat allowed more varied choices when cataloging, although this new version is probably easier for a non-librarian to catalog. I have so many rare and uncommon items that I end up doing the complete cataloging myself.

Réponse de l'équipe de Surpass Software

il y a 3 ans

Hi Elizabeth! Thank you for your review. I'm delighted that you're enjoying using Surpass Cloud and from the comments you have left for us in your service surveys, I can see that you also find our support excellent. I'm very happy to hear that! Your circumstances in migrating from Surpass CL for Windows to Surpass Cloud Congregational is a bit unusual in that your library has such a large collection and is near the limits of the lower-cost Congregational plan. Surpass Cloud Congregational is our entry level plan, designed and priced to meet the needs of most congregational libraries. I can understand how you were disappointed that you needed to upgrade to a full-featured Surpass Cloud plan to accommodate expansion of your collection, but I hope you will enjoy the other added features and benefits. Thank you again, Danny Humphress President