Pour qui ?

DrChrono se met à la disposition des petits cabinets individuels et des grands cabinets de groupes médicaux grâce à de nombreuses personnalisations spécialisées.

Notes moyennes

412 avis
  • Note globale 4.1 / 5
  • Facilité d'utilisation 4.2 / 5
  • Service client 3.9 / 5
  • Fonctionnalités 4 / 5
  • Rapport qualité-prix 3.9 / 5

Informations sur le produit

  • Version gratuite Non
  • Essai gratuit Oui
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • DrChrono
  • http://www.drchrono.com
  • Fondé en 2009

En savoir plus sur DrChrono

Le solide module de gestion de cabinet et d'EHR DrChrono de la solution de dossier médical partagé mobile tout-en-un basée sur le cloud est livré avec des modèles de conversion de parole en texte et des modèles/formulaires personnalisés pour créer efficacement des graphiques. Avec le logiciel DrChrono PM, vous obtenez un flux de réclamations en direct pour le traitement de la facturation et des paiements, la génération de factures HCFA/Superbill et l'intégration du fax électronique. Les contrôles d'admissibilité en temps réel vous permettent de vérifier les détails des patients et de personnaliser des rendez-vous pouvant être communiqués par e-mail, SMS ou téléphone dans n'importe quel ordre. Les étudiants sont invités à visiter l'université DrChrono.

DrChrono - Fonctionnalités

  • Dossiers patients
  • Facturation
  • Gestion de cabinet
  • Gestion des assurances
  • Gestion des plans de soins
  • Gestion des évaluations
  • Inscription de patients
  • Planification des patients
  • Suivi de la progression
  • Dossiers patients
  • Gestion des assurances
  • Gestion des rendez-vous
  • Gestion des stocks
  • Suivi des rappels
  • Facturation des patients
  • Gestion des dossiers patients
  • Gestion des flux de patients
  • Gestion des rendez-vous
  • Gestion des réclamations
  • Gestion des stocks
  • Photos avant/après
  • Planification
  • Portail des patients
  • Conforme HIPAA
  • Dossier médical informatisé et partagé
  • Gestion de cabinet
  • Gestion des images
  • Gestion des rendez-vous
  • Gestion des réclamations
  • Gestion des stocks
  • Notes sur l'évolution
  • Planification
  • Plans de traitement
  • Portail des patients
  • Certifié ONC-ATCB
  • Graphiques
  • Planification des rendez-vous
  • Portail libre-service
  • Prescription électronique
  • Reconnaissance de l'écriture manuscrite
  • Reconnaissance vocale
  • Suivi de la conformité
  • Utilisation significative certifiée
  • Avis de versement
  • Clôture de réclamations
  • Devis
  • Gestion de cabinet
  • Gestion des demandes de paiement
  • Gestion des réclamations
  • Historique des factures
  • Saisie de codes et de frais
  • Suivi de la conformité
  • Tableau de bord personnalisable
  • Vérification des assurances
  • Conforme HIPAA
  • Dossier médical informatisé et partagé
  • Dossiers patients
  • Facturation des patients
  • Gestion des réclamations
  • Gestion des stocks
  • Inscription de patients
  • Planification des médecins
  • Planification des patients
  • Portail des patients
  • Prescription électronique
  • Prise en charge de plusieurs bureaux
  • Prise en charge de plusieurs médecins
  • Vérification de l'admissibilité à l'assurance
  • Alertes cliniques
  • Annulation d'ordonnance
  • Autorisation préalable électronique
  • Base de données de référence sur les drogues
  • EPCS
  • Gestion de formulaire
  • Gestion des recharges
  • Historique des médicaments
  • Renouvellement d'ordonnance
Information non fournie
  • Cabinet de plusieurs praticiens
  • Conforme HIPAA
  • Conférences vidéo
  • Facturation médicale
  • For Medical Purposes
  • Gestion de cabinet
  • Messagerie personnelle
  • Online Forms
  • Planification des rendez-vous
  • Prescription électronique
  • Rappels de rendez-vous
  • Remote Treatment Plans
  • Conforme HIPAA
  • Forfaits de soins
  • Gestion des cartes cadeaux
  • Gestion des clients
  • Gestion des rendez-vous
  • Gestion des stocks
  • Photos avant/après
  • Emplacements multiples
  • Facturation
  • Gestion de cabinet
  • Gestion des assurances
  • Gestion des exercices
  • Gestion des rendez-vous
  • Notes sur l'évolution
  • Plans de traitement
  • Suivi des activités
  • Évaluations
  • Certifié par le dossier médical partagé
  • Dossiers patients
  • Facturation
  • Gestion des comptes patients
  • Gestion des rendez-vous
  • Gestion des réclamations
  • Notes SOAP
  • Évaluations des résultats
  • Dossier médical informatisé et partagé
  • Dossiers patients
  • Facturation
  • Gestion des rendez-vous
  • Gestion des réclamations
  • Notes SOAP
  • Planification
  • Portail des patients
  • Cabinet d'un seul praticien
  • Cabinet de plusieurs praticiens
  • Dossier médical informatisé et partagé
  • Facturation médicale
  • Gestion des employés
  • Gestion des réclamations
  • Patient hospitalisé/résident
  • Planification des rendez-vous
  • Plans de traitement
  • Portail libre-service
  • Prescription électronique
  • Rappels de rendez-vous
  • Suivi de la conformité
  • Évaluations initiales

Avis les plus utiles sur DrChrono

Responsive Support, and an Improvement-Focused Team

Publié le 04/12/2019
Jessica C.
Office Manager
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
3 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My regular interactions with DrChrono's support staff and management team were consistently wonderful.
The software could be a little more intuitively designed. I appreciate the magnitude of the service DrChrono strives to provide, and how challenging it must be to create a software that covers all bases.

Avantages: DrChrono is very powerful software that aspires to provide integrated solutions to many or all needs of a medical office.
The customer support is absolutely the best part of DrChrono.
It seemed clear to me that DrChrono was invested in listening to customer feedback and making updates to better serve their clients.
Each page provides a great deal of information.
It's worth investing the time to learn how to make the most of the software.

Inconvénients: There was one day when significant updates had been made to the software without any advance notice to the users. Left work one evening, started getting messages about the changes from struggling staff the next morning. That said, this happened only once in two years, and was not typical of the software experience. Training period recommended. This is not necessarily pick-up-and-go software for most people. The learning curve is relatively high, solutions aren't always intuitive, windows err on providing almost too much information so it can be a challenge to know where to focus for the data you need in the moment if you're not familiar with the software. It may be useful to note that emails sent through Dr.Chrono to patients are not HIPAA-compliant. While it's technically possible to manage inventory in DrChrono, there are better services out there.

Great Foundation, Good value - Feedback is not heard

Publié le 24/05/2018
Michael A.
Director of Operations
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
2 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: Web interface is very good, particularly with the introduction of advanced task management. Easy to track electronic communication. Appointment templates are very helpful. App interface is great for physicians, but limited since it requires an iPad. Ideally, our Doctors could use a Surface device and have access to app interface and web interface as there are benefits to each interface. Billing Team - staff and support is rock solid. Responsive, polite and respectful of the importance of timely A/R processing and communication. By far, the Billing Team is the best representation of what DrChrono could be. The basic system is strong, robust and could be a truly excellent product with some relatively simple tweaks to managements attitude towards customer concerns.

Inconvénients: DrChrono does not have empathetic listening skills for business concerns, outside of the billing staff. Any and all criticism is dismissed and blamed on the user (see their responses to reviews here). Simple measures that would save their customers time and money (like a Windows app) are ignored. They act like Apple is their biggest customer (no Windows or Android support despite requests from clients). Support tickets are routinely closed prior to problem resolution. They do not allow you to call in to support for assistance, and often it seems like staff does not read the initial problem request as you have to repeat yourself 3-4 times (and get escalated) until you reach staff who can assist with anything beyond the most basic issues. Issues that impact ability to handle patient care or conduct business are not escalated appropriately. Even if a change they make to the system results in mission critical failures, there is no option to quickly escalate to an appropriate stakeholder at DrChrono. Simple requests, like customized disclaimers to limit legal liability when patients use the patient portal, are brushed off despite the risk to their clients.

Better than any other EHR I have ever tried

Publié le 19/04/2017
Amanda P.
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I like that they pay attention to suggestions and they are VERY polite and courteous. They always have a very pleasant attitude, very optimistic and helpful. Whenever I am addressing a concern, I feel that they pay attention and try to solve it if they can.
The fact that they don't have a phone number doesn't concern me. My former EHRs DID have a phone number but you would wait on hold for 10 minutes before anyone picked up and then you'd just have to leave a message for the right person to call you back. DrChrono is very quick to respond to emails and it is about the same as if you had called them. Plus, when it is in email format, you can go back and see the answer to a question anytime because it is documented in email.

Avantages: To me, it is very straightforward and easy to use and navigate. If you are computer savvy, you could be up and running during the same week that you purchase this EHR. I like how the iPhone app DOES have a schedule for the day (despite what a previous review said) and it is super-easy to take pictures of insurance cards and pictures of the patient or their problems. The fact that it is cloud based is nice because I can operate it in the 35 different nursing homes where I practice. I have used 3 other EHRS before (OfficeMate, My Vision Express, and Crystal PM - for optometry) and they all had less capabilities than DrChrono. The ease of e-prescribing and e-faxing is also wonderful, and the claim filing is much easier than with the other EHRs.

Inconvénients: There are some glitches in the software. For example, billing for a self-pay item is tedious and time consuming and if you accidentally enter the wrong amount as what the patient paid and have to change it later, the computer can't handle the change and gets everything mixed up and says the patient has a credit when the patient does not have a credit. Sometimes you just have to delete everything and start all over if you come across a billing glitch like that.

Excellent EHR when I started my practice

Publié le 22/06/2016
Jimmy john N.
Doctor
Cabinets médicaux
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
4.5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I was one of the early users of drchrono EHR when I opened my neurology practice back in 2010, when it was the first truly user friendly and mobile platform to take advantage of the iPad and their features when they were recently released, and I knew then that it had a lot of potential. The ease and efficiency of making your own templates and documenting notes, etc. definitely not only made my transition into private practice less stressful but also more fun than I had anticipated. At that time, there were only a few good options, and many, if not all, were way out of the budget of a solo practitioner who was just starting out. Drchrono's staff were always friendly and willing to help every time I would call about issues, and I never had any problem with them. As my practice grew, I saw how the whole team and staff at drchrono also grew over the years, and how the services and products evolved and expanded at such a rapid pace in keeping with advances in technology, and they're always finding ways to help the physician and staff become more efficient. Even though I closed my practice in 2014 as I took on a new job as an employed physician for a hospital, I would not hesitate going back to using drchrono EHR, knowing how easy and intuitive their system is.

Inconvénients: I still wish there is a better way to allow practitioners who no longer are practicing or no longer needing to keep their drchrono EHR account active, to be able to store their records and still have access to them per medicare guidelines; I'm still having difficulty syncing them to my Box account as instructed.

Great EHR

Publié le 15/02/2017
Bella M.
Practice Administrator
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Our practice has been Dr. Chrono for almost 5 years, and it was one of the best changes we have ever implemented. When the physician I work told me that we were switching EHRs, I was hesitant and nervous about learning how to use a new software. To my surprise there was little to no learning curve, when it came to learning how to use Dr. Chrono. Not only was it easy for staff to learn how to use Dr. Chrono, it was just as easy for patients to use the Dr. Chrono Check-in app. Over the last 5 years, there have been many great improvements made to the Dr. Chrono software. I was happy to have a brief meeting with our account manager Angela, recently, as she helped me learn how to better use new and existing features of Dr. Chrono to optimize the EHR in our practice. The costumer support has been excellent, when we needed it.

Avantages: Being able to access our schedule and patient records from anywhere on any device has made it easier to work in and out of our offices.

Inconvénients: One feature that I would like see improved is the "send e-mail" feature. Our office likes to send e-mail newsletters to our patients about every 3-4 months. It is nice that we can use Dr. Chrono, because all of our patient's e-mail addresses and mailing preferences are already in their records. Dr. Chrono is a bit limited when it comes to adding any e-mail content beyond simple text. It would be very helpful, if this was updated and eliminate our need to have another company that we use for sending e-mail blasts.

Lire d'autres avis