Spektrix

A lot to offer

Commentaires : There is so much that Spektrix has to offer. We chose Spektrix to solve a few problems--getting our database and patron transactions in one place, control over ticket prices and fees that add up when using third party ticket companies and the ability to collect data on patrons which helps us further engage our community. We've been thrilled about our experience with the company so far--they are diligent with customer service and help work through challenges that their clients are facing even when it reaches further than ticketing/fundraising.

Avantages :

One of the nicest things about this is having control over our own ticketing, database, fundraising, etc. without the need to go through another party. For us, we were using three different systems that were not compatible--they were antiquated and clumsy. Spektrix is key in bringing everything to one place. The great part about this software is that it is cloud-based. I can access Spektrix from my phone, tablet, computer at home or a coffee shop or, of course, at the workplace. I've placed ticket orders for people while out on the town and worked through patron data from my couch at home.

Inconvénients :

There is not necessarily an overarching dislike of Spektrix. The nice element of the software is that the company behind it is always taking client feedback and making changes to better accommodate their needs. A few challenges we have had in the past include the inability to have an easy way to sell general admission series tickets. There is a fixed seating/fixed series option, but you have to find a loophole for GA series. Additionally, we've done outdoor festival ticketing in the past two years--while the cloud-based system is great, it does require you to have access to internet. It would be great to see a version of the software that you can download and temporarily run off-line if you are ticketing in the middle of a closed-down road for a festival with no wifi nearby that is strong enough to power the system. I don't know if it is possible, but something to think about :)

Great ticketing software with some learning curve problems

Avantages :

-The freedom it gives me when handling checkouts makes customer service smoother-Having reporting, email marketing, donations, and ticket sales in one product is beyond convenient-Spektrix has the best support I have ever worked with and they consistently outdo themselves.-I love its simple design and layout SO much. It looks a bit archaic sure but, this works so much in its favor in terms of speed and accessibility -The level of automation is a massive convenience for our short-staffed theater

Inconvénients :

-I find myself getting frustrated with some of the nuances of reporting and promo codes even with simpler goals. This would be more of a problem but, their support has helped a lot in every instance of this-High learning curve due to amount of clicks and menus it can take to do even the most basic things.- We constantly have trouble with the double emails it send for etickets. I wish the confirmation and tickets were sent together because the double email constantly causes problems with Spam filters.

Poor Adjustment for the Devo Dept

Commentaires : Our organization is still getting used to it, but our feelings over the months since going live is that the software is working well for our box office, but has been too much of an adjustment for our finance and devo departments that it's been a rather frustrating experience so far. We hoped that the switch would mean fixing the work arounds from our old system, but now things that were standard in our old system have turned into complicated work arounds in Spektrix

Avantages :

N/A. So far the software hasn't provided anything that makes our work load easier compared to what it was with our old system, and in most cases has only made things more complicated

Inconvénients :

Reporting is a lot more complicated than it needs to be. The criteria you can pull information on reports from is not consistent throughout all report types. I also can't pull reports based off of the payment type a person used for their transaction.Reports get pulled into excel or cvs's when I much rather have them open in the system itself so that when I want to open a customers record I could just click the link. The output column in customer lists can pull tags, but must pull all tags, not just the 1 I'm looking for and means more manual work to get a clean reportTo look at the total amounts in a campaign, we have to manually add up the value of each of the sub sub campaigns instead of being able to at a glance look at the value of the campaign and all the sub campaigns within it. For instance to see how much my FY23 Individual Campaign has raised, I have to add up the amounts of several different sub and sub sub campaigns when my old system offered that information to me without the manual work.The membership feature is not geared towards donations and is very complicated to set up. They also can not be attached to pledges like our old system could. There is no standard feature that shows how much a customer has given in a particular fiscal year. If I want to see how much a person gave in the last three fiscal years, I have to go through the complicated reporting process when I used to be able to get that information just by looking at a customers record.

Fantastic System for Ticketing and Fundraising

Commentaires : Overall it ha been a wonderful working relationship with Spektrix. They are a professional, organized, and innovative company that truly partners with its clients to help everyone succeed.

Avantages :

That this system was custom built for arts organizations. It addresses many of our industry's unique needs. They are a team that understands our perspective and works to make features and improvements constantly.

Inconvénients :

The integration with your website is a heavier lift that you think while Spektrix can provide a lot of tools and guidance, you are on your own to find a web developer and work with them to it all set up. Very few functions look great and work "out of the box" without any web support.

Darkside of Spektrix

Commentaires : It was a learning experience what Spektrix can do and don't. For sure, it is not a finance system that can be easily to integrate with other ERP system.

Avantages :

Spektrix is developed features for ticketing and customer services in mind.

Inconvénients :

Spektrix does not provide users to input the financial data, such as GL strings for data upload into other systems. It is lack of flexibility for users to use the financial information out of the system. All the financial reports must be custom developed by Spektrix team. In worst, the team is not a finance person that they don't understand the financial requirements for audit or finance control.