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Description de Clariti

Le logiciel gouvernemental de Clariti aide les plus grandes communautés d'Amérique du Nord et celles dont la croissance est la plus rapide à offrir des expériences exceptionnelles en matière de développement des communautés, de délivrance de permis et de licences en ligne. Donnez à votre équipe d'inspection les moyens d'agir grâce à de puissantes fonctionnalités mobiles auxquelles elle peut accéder en ligne ou hors ligne. Les inspecteurs peuvent saisir des données en temps réel lors d'une inspection de permis, de licence ou d'utilisation du sol sur site et accéder à des listes de contrôle préétablies utiles pour s'assurer que rien n'a été oublié.

Qui utilise Clariti ?

Gouvernements nationaux, locaux et fédéraux d'Amérique du Nord.

Clariti Logiciel - 1
Clariti Logiciel - 2
Clariti Logiciel - 3
Clariti Logiciel - 4
Clariti Logiciel - 5

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Clariti

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4,3 (7)
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année
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VS.
À partir de
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25,00 $US
mois
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194
26
4,0 (18 402)
4,0 (18 402)
4,1 (18 402)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Clariti

Note moyenne

Note globale
4,3
Facilité d'utilisation
4,4
Service client
4,1
Fonctionnalités
4,0
Rapport qualité-prix
4,0

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
43%
4
43%
3
14%
Joel Neil
Joel Neil
Specialist Recruiter (R.-U.)
Utilisateur LinkedIn vérifié
Production audiovisuelle, 10 000+ employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Management friendly

5,0 il y a 9 mois

Commentaires : Tried the estimation feature too in terms of pricing and got great results, very efficient in that way.

Avantages :

Integration with other fields such as accounting helps save time, there is also an audit trail when asked by management and tracking any kinds of activity is easier with the product.

Inconvénients :

Needs to adapt customisation for spesific users as it is not that easy and mastering the software to get the most of it might take time.

Laree
OCPW/Development Services Permitting Manager (É.-U.)
Administration publique, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Clariti choice for OC

4,0 il y a 2 ans

Commentaires : Using an enterprise web based solution vs various stand alone systems; our implementation eliminated/combine over 15 plus disjointed systems in one enterprise solution that included business functions and integrated the several service areas of OCPW involved in the entitlement and permitting process, such as OC Survey (map checking/subdivision services), OC Infrastructure (Roads, Traffic, Flood), and Environmental Resources, Agriculture Commissioner. Additional enhanced efficiencies associated with LMS include electronic plan check reviews and mobile inspection, interface with OC Survey Land Information System/GIS, robust reporting/dashboard features that provide operational and management-level reporting for the purposes of monitoring and managing customer satisfaction, work and staffing levels, and finances. Our customers (applicants, developers, citizens etc.) have the ability to easily submit and track the status of project reviews, various clearances and approvals, requests and scheduled inspections and overall customer information inquires as well as ability to process payment transactions online (including invoices). A lesson learned was that we should have ensured that a Clariti representative/team member work along side us throughout the development/implementation/deployment. Plus is that we now have a monthly customer service call with open communication, collaboration, ongoing customer service/ client support which is gives Clariti an excellent rating.

Avantages :

The ability to operate our entire Development Services business and customer service with in a cloud based environment and have all of our services available to the public via an online portal. This was extremely important during COVID pandemic when our public counter/offices were closed we were able to operate without any interruption of services for all of our planning, entitlements, land development, permitting, plancheck, inspection and code enforcement services. This implementation provided our clients with a streamlined, transparent process including online and mobile devices access. Our customers (applicants, developers, citizens etc.) are able to easily submit and track the status of project reviews, various clearances and approvals, requests and scheduled inspections and overall customer information inquires, and record research request. The customer also have the ability to process payment transactions via the online portal. Additionally, Clariti's ongoing support, client customer service, collaboration and open communication is excellent and that is also one of major pros that we like about choosing the Clariti software solution.

Inconvénients :

The accounting/cashiering limitation that are part of the standard package; We have developed several custom components/packages with the assistance of our County OCIT team to accommodate our various payment options - developer trust accounts, deposits for T&M permits, Fee/valuation based permits, invoicing; Limitations on number of items in online cart for processing payments; basic package solution didn't meet some of our existing business requirements (packages, bulk processing, mass editing) which resulted in additional customizations.

Michael
Salesforce Team Lead / Data Steward (É.-U.)
Administration publique, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Great on paper

3,0 il y a 4 ans

Commentaires : While this tool looks great on paper and there is definitely some custom coding that is the cause of some of our headaches, it seems as though this tool was not a good fit for us. Especially when we look into sustainability without the work of a vendor or using our very limited customer service hours. As a government entity, the price of this tool is also not economical in our long term goals considering things like the feature base, customer service hours, and functionality experience thus far.

Avantages :

The idea that there was a 'plug and enhance' tool that provided a certain functionality that we needed for our operations (applications, permits, etc.) was great. The time needed to build out objects was replaced with more time to build out and/or refine business processes.

Inconvénients :

The training was rough and difficult to follow. It was disheartening to hear that we could go through the training and not know everything we need to and that was said from the company itself. Licensing is financially cumbersome compared to the price of Salesforce licensing itself. With the price of licensing, it was also disheartening to know that our customer service hours were extremely limited. Specifically, the payment piece (i.e. cart, payment, fee payment, etc.) is notably confusing in terms of configuration and, to me, seemed like way too many records being created for one payment.

Monica
Permit Management Team Lead (É.-U.)
Administration publique, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Going Online

4,0 il y a 4 ans

Commentaires : My overall experience I would give it a 7 out of 10. It is very progressive cloud base system and it was a easy transition from our old system.

Avantages :

I like the interface and ease of learning the system. The system is user friendly and does not take a rocket scientist to learn it. or train others.

Inconvénients :

The customer support was limited at times because we are on a different time zone. I also would have like to have more onsite training and visits from the company for them to fully understand our operational process. I also did not like that we are not provided any training guides once the product is built.

Jo
IT Applications Development Supervisor (É.-U.)
Services et technologies de l'information, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Clariti

4,0 il y a 4 ans

Commentaires : Professional and caring staff, ready to help. The product means our needs and is user friendly.

Avantages :

IT is used daily by our permitting department and Neighborhood Codes Enforcement division. During the time of COVID, being able to offer permitting on-line to our citizens was a bonus for contractors and citizens. Now other departments in our City are considering the on-line functions that Clariti offers. The technical support staff is knowledgeable and responsive.

Inconvénients :

Integration was challenging but the team worked with us until the mission was accomplished.