Really Simple Systems CRM
Description de Really Simple Systems CRM
Le logiciel de CRM de Really Simple Systems vous aide à travailler plus intelligemment grâce à la gestion et au suivi de vos leads et clients en matière de ventes et, donc, de développer votre activité. Conçu spécialement pour les petites et moyennes entreprises, ce produit de CRM (Customer Relationship Management) conforme au RGPD/HIPAA est facile à configurer et à utiliser. Ce CRM comprend un module de vente autonome, ainsi que des options pour les logiciels de marketing et/ou de centre de service, de sorte que toutes vos données sont réunies en un seul endroit, ce qui permet une excellente collaboration d'équipe et des relations clients qui stimulent la croissance des ventes.
Qui utilise Really Simple Systems CRM ?
Petites et moyennes entreprises B2B.
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Avis sur Really Simple Systems CRM
Chris
Cost effective CRM for small business
Commentaires : We have grown our business with this CRM, and when we were starting out it gave us a lot of "bang for our bucks", the experience has been excellent.
Avantages :
Having an awareness of the cost of some of the well known CRM platforms e.g. salesforce, dynamics, the thing that strikes you is that the cost of these is prohibitive for an SME with @30 light CRM users. RSS is different. The bottom line is that they offer excellent value for small businesses. I would view this as their USP. They have a responsive team and have constantly improved the CRM over the years. Key features I like are the permissions system which lets us give bespoke access to the teams in our business with everyone given the access to the client records that they require. The integration with Kashflow (accounting) is incredibly useful and reduces unnecesary duplication in our business processes. The marketing module has been a significant driver for new business, and again is very cost effective. The activity section enables us to keep good records of client contacts, as does the ability to bcc email comunications into the client record. The layout of fields is very easy to modify to your business requirements, adding extra fields with dropdowns as required. Document storage is straightforward with drag & drop functionality.
Inconvénients :
Nothing to complain about, happy. Maybe preferred the earlier version which let you know the last time a record was updated and by who.
Réponse de l'équipe de Really Simple Systems
il y a 5 ans
Thanks for the review Chris! FYI the new version CRM does still let you know the last time a record was updated and by who. At the top of your screen, next to the account name, there's a little clock symbol. Hover over this and the information will appear. Regards
Stuart
Really Simple Systems, should be rebranded Incredibly Powerful Systems
Commentaires : I would highly recommend this software to anyone as it has a wealth of features right from the get go on the free plan and this may very well be all you need to use, but you have the ability to easily and quickly tailor the CRM for your specific needs by adding the optional extras as and when you need them. The support is very good and any issues I have encountered, have been resolved on the same day with either an online support or a call back support. On the higher tiered levels you get more direct support and also tailored extended customisation and design. The report generation is also very useful for generating a number of different default reports, but also for generating specific reports based on your own criteria
Avantages :
This CRM is incredibly easy to use with a wealth of support material including video tutorials to get you started. At its basic level it can be comprehensively customised for your/your companies needs. It provides not only a fast and extremely flexible customer database but has the flexibility to include pipeline and sales functions along with automation and cloud storage options which can be added on as needed.
Inconvénients :
The inability to bulk move customer tasks to a new date within the Task Window. If a number of tasks are not completed, it can be time consuming to move a number of similar tasks to a set date in the future, as these all have to be done individually. So having the ability to select a number of tasks over numerous customers and set a new task date for them would be a very useful feature.
Stuart
Really Simple Systems Review
Commentaires : Over all quite good, not as good as pipedrive.
Avantages :
Fairly easy to use. The sales management section is not very good for leaving comments and notes. I feel this lets down the whole system.
Inconvénients :
The emailer, is not that straight forward, getting fonts and spacing is difficult, and not obvious if you make mistakes. Had to get all the same fonts. The sales contacts recording conversations is very weak.
Réponse de l'équipe de Really Simple Systems
il y a 4 semaines
Hi Stuart, Thank you for your review. We would like to invite you to book some time in with our technical support team who can show you how to get the most of our sales management and marketing features. https://calendly.com/reallysimplesystems/45-minute-crm-customer-success-call?month=2023-05 Thanks again Stuart.
Emma
Alternatives envisagées :
Happy overall
Commentaires : Generally happy with the overall product and understand that at this price point nothing is perfect but it does the majority of what we need it to do :)
Avantages :
Generally happy with the overall offerings of RSC and how it assists with our day-to-day business management
Inconvénients :
It would be great to have a little more ability to track task progress.Would be great to have a prompt when tasks are overdue/require attention now or soon.
Ronnie
It does what is says on the tin, it's simple
Commentaires : Excellent and our team thinks it is a great system to use
Avantages :
It is very simple and you can tailor drop downs and configure to your requirements
Inconvénients :
It doesn't autosave and it would be good to make more tailored changes
