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Description de Firmwater LMS

La plateforme Firmwater LMS a été conçue pour les prestataires de formation. Vendez et diffusez facilement vos formations à vos clients. Gérez l'ensemble de vos clients via une seule interface. En quelques minutes, configurez un client avec son propre LMS et accordez l'accès à tout ou à une partie de votre bibliothèque de contenu. Chaque client a sa propre image de marque, ses paramètres, ses utilisateurs et sa bibliothèque de contenu. Une interface utilisateur claire et simple facilite l'utilisation de ce LMS, réduisant ainsi vos coûts de support. Faites de Firmwater votre LMS et commencez dès aujourd'hui à développer votre activité de e-learning.

Qui utilise Firmwater LMS ?

Des organismes de toutes tailles dans le domaine du développement, de l'édition et de la vente de titres de e-learning. Entreprises de formation commerciale et organismes de certification.

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Firmwater LMS

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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur Firmwater LMS

Note moyenne

Note globale
4,6
Facilité d'utilisation
4,5
Service client
4,9
Fonctionnalités
4,4
Rapport qualité-prix
4,7

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
67%
4
30%
3
3%
David
David
Founder (É.-U.)
Utilisateur LinkedIn vérifié
E-learning, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The Best LMS Value For the Money

5,0 l’année dernière

Commentaires : As we grew, we discovered opportunities to bundle our courses and add more products. Then we added a knowledge shop. We know that with Firmwater support, we can continue to scale without the drama. It's refreshing in a way when as the founder, I have no technical background.

Avantages :

In my six years using Firmwater software, I have had not one complaint by our more than 6,000 graduates or me. Everything we requested, they either complied or showed us a better solution. After six years, I shopped to see what I might be missing. Within a few days, I knew I would be missing Firmwater. There is something magnetic about providing services beyond expectations that generates a loyal customer base, and Firmwater can count me as one of those.

Inconvénients :

When you are using a product and working with Firmwater support teams, there is nothing to like least because we are an e-commerce business, and every report and response translates to increased revenue on some level. If you are in the e-commerce business, you need to take a close look at Firmwater LMS.

Réponse de l'équipe de Firmwater

l’année dernière

Hi David, It's been a pleasure working with you over the past six years and your kind words mean so much to us. We're glad that your ecommerce business has flourished and we're pleased to have been a part of that! We look forward to continuing our partnership as you seek to scale your business even further. Thanks again, The Firmwater Team

Anwyn
Creative and Production Coordinator (É.-U.)
Gestion d'organisme à but non lucratif, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Great product, stellar customer support

4,0 il y a 4 ans

Avantages :

The Firmwater LMS product is incredibly intuitive and user friendly. We are able to easily keep track of our clients and specific users, and there was hardly a learning curve. We did multiple conference calls with [SENSITIVE CONTENT HIDDEN], our Firmwater representative, who gave priceless instruction and suggestions again and again to get us set up. And that's what really impresses me; the customer support. The longest it has ever taken to receive a response from their support team is still less than one business day. They are quick to respond, knowledgeable about their product and the authoring tools (I primarily use Articulate Storyline). It would have been infinitely more difficult to set up our site without their instruction, advice, and hard work. Their help has been invaluable

Inconvénients :

I don't have any outright complaints. If a user is experiencing issues with the trainings we put out it's sometimes because they're using outdated software. [SENSITIVE CONTENT HIDDEN] has been able to tell me if the user is on a mobile device and what browser and version they're running. It would be helpful if we could have that information.

Réponse de l'équipe de Firmwater

il y a 4 ans

Anwyn, Thanks for your kind words! We are happy to hear that we were able to help you get off to a good start with Firmwater LMS. Regarding the info on user devices - this is a report that you have access to in the system. I'll give you a call to show you how you can access it! You can also find instructions in our help center (under General Admin Guide > Reports > Logins). Best, Josie & the Firmwater Team

Patrick
Client Experience Manager (Canada)
Temps d'utilisation du logiciel : Non fourni
Source de l'avis

Does the job

3,0 il y a 7 ans

Commentaires : The firmwater software does gets us by. The reporting feature is not ideal and I often question the accuracy of its data, and I feel as if I have no specified customer support manager.

Avantages :

Once I figured out what I needed to get done in it, it is relatively easy to use.

Inconvénients :

user interface appears outdated and reporting feature is lacking.

Réponse de l'équipe de Firmwater

il y a 7 ans

We¿re sorry to hear that Patrick. Our team is known for excellent customer support and are quite surprised to see that you feel this way as we have always received excellent compliments for our service from your end. We have been trying to reach out to you and further explore the features you needed. Please give us a call or email us at your convenience to discuss this in more depth.

Jennifer
Managing Director (É.-U.)
E-learning, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Excellent LMS to sell courses to clients!

5,0 l’année dernière

Commentaires : Firmwater LMS setup and customer service is exceptional! The integration with a financial processing system was the main reason we selected Firmwater. We wanted an LMS that integrated with a subscription processing system to sell the course library to clients. Firmwater LMS provides self-service features to clients which was important to us.

Avantages :

The integration with a financial processing system was the main reason we selected Firmwater. Firmwater also provides client managers with an excellent self-service feature. Clients can subscribe, enroll/change employees access, and track employee course progress. The customer support provided by Firmwater LMS is exceptional!

Inconvénients :

The reporting features are not fully customizable, but that isn't a feature that is important to us. I don't use reporting hardly at all.

Réponse de l'équipe de Firmwater

l’année dernière

Hi Jen, Thank you so much for your kind words! It's been a pleasure working together to help grow your subscription training business. We're looking forward to our continued partnership in 2023! -The Firmwater Team

Lucy
Programme Manager (R.-U.)
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Intuitive and easy to use

5,0 il y a 3 ans

Commentaires : Excellent in particular the user support, trial period and on boarding, very responsive.

Avantages :

At first site the LMS seems plain in comparison to 'fancier' platforms. But its simplicity is one of the best features, once you see how well it works with importing great looking courses and excellent reporting functions. It is simple and does the job you want it to do.

Inconvénients :

Terminology is not the clearest - needed some explaining about exactly what was what.

Réponse de l'équipe de Firmwater

il y a 3 ans

Hi Lucy, Thank you so much for this kind review. We're happy to see that you have benefited from the simplicity and flexibility of the LMS as well as from the work of our support team. We're working on some updates to our documentation to ensure all terms are as clear as possible. We look forward to continuing our partnership. All the best, Liam and the Firmwater Team