Qui utilise Firmwater LMS ?

Des organismes de toutes tailles dans le domaine du développement, de l'édition et de la vente de titres de e-learning. Entreprises de formation commerciale et organismes de certification.

Description de Firmwater LMS

La plateforme Firmwater LMS a été conçue pour les prestataires de formation. Vendez et diffusez facilement vos formations à vos clients. Gérez l'ensemble de vos clients via une seule interface. En quelques minutes, configurez un client avec son propre LMS et accordez l'accès à tout ou à une partie de votre bibliothèque de contenu. Chaque client a sa propre image de marque, ses paramètres, ses utilisateurs et sa bibliothèque de contenu. Une interface utilisateur claire et simple facilite l'utilisation de ce LMS, réduisant ainsi vos coûts de support. Faites de Firmwater votre LMS et commencez dès aujourd'hui à développer votre activité de e-learning.

Informations sur Firmwater LMS

Firmwater

http://www.firmwater.com

Fondé en 2001

Prix de Firmwater LMS

Firmwater LMS n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Firmwater LMS est disponible à partir de 495,00 $US/mois.

À partir de

495,00 $US/mois
Consulter les tarifs

Version gratuite

Non

Essai gratuit

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

Firmwater LMS - Fonctionnalités

Logiciels de LMS (Learning Management System)
Apprentissage asynchrone
Apprentissage mixte
Apprentissage mobile
Apprentissage synchrone
Conformité SCORM
Conférences vidéo
Création de cours intégrée
Entreprises
Entreprises de formation en ligne
Gamification
Portail des apprenants
Université/Écoles
e-commerce

Avis sur Firmwater LMS

Afficher 5 avis sur 56

Note globale
4,6/5
Facilité d'utilisation
4,4/5
Service client
4,9/5
Fonctionnalités
4,4/5
Rapport qualité-prix
4,8/5
Bradley C.
LMSW-IPR, CFLE
E-learning, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 22/08/2018

"Awesome!!!"

Commentaires: My company has been with Firmwater since late 2015, and we could not be happier. Their customer service beats any company I've worked with in the past by leaps and bounds. They genuinly want your business to be successful, and go the extra mile to help us out and learn the software. Well worth the money, and unless prices go up some time in the future I think our relationship will last for a long time.

Avantages: The software is user friendly for a non-skilled individual like myself to not only deliver educational content, but also on the backend for controlling content, managing users, and providing reports.

Inconvénients: Not a durn thing so far :), super easy and I am learning new things all the time.

  • Provenance de l'utilisateur 
  • Publié le 22/08/2018
Anwyn M.
Creative and Production Coordinator
Gestion d'organisme à but non lucratif, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 05/12/2019

"Great product, stellar customer support"

Avantages: The Firmwater LMS product is incredibly intuitive and user friendly. We are able to easily keep track of our clients and specific users, and there was hardly a learning curve. We did multiple conference calls with [SENSITIVE CONTENT HIDDEN], our Firmwater representative, who gave priceless instruction and suggestions again and again to get us set up. And that's what really impresses me; the customer support.
The longest it has ever taken to receive a response from their support team is still less than one business day. They are quick to respond, knowledgeable about their product and the authoring tools (I primarily use Articulate Storyline).
It would have been infinitely more difficult to set up our site without their instruction, advice, and hard work. Their help has been invaluable

Inconvénients: I don't have any outright complaints. If a user is experiencing issues with the trainings we put out it's sometimes because they're using outdated software. [SENSITIVE CONTENT HIDDEN] has been able to tell me if the user is on a mobile device and what browser and version they're running. It would be helpful if we could have that information.

Réponse de l'éditeur

envoyé par Firmwater le 06/12/2019

Anwyn,

Thanks for your kind words! We are happy to hear that we were able to help you get off to a good start with Firmwater LMS.

Regarding the info on user devices - this is a report that you have access to in the system. I'll give you a call to show you how you can access it! You can also find instructions in our help center (under General Admin Guide > Reports > Logins).

Best,

Josie & the Firmwater Team

  • Provenance de l'utilisateur 
  • Publié le 05/12/2019
Patrick M.
Client Experience Manager
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    1/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 20/03/2017

"Does the job"

Commentaires: The firmwater software does gets us by. The reporting feature is not ideal and I often question the accuracy of its data, and I feel as if I have no specified customer support manager.

Avantages: Once I figured out what I needed to get done in it, it is relatively easy to use.

Inconvénients: user interface appears outdated and reporting feature is lacking.

Réponse de l'éditeur

envoyé par Firmwater le 19/05/2017

We¿re sorry to hear that Patrick. Our team is known for excellent customer support and are quite surprised to see that you feel this way as we have always received excellent compliments for our service from your end.

We have been trying to reach out to you and further explore the features you needed. Please give us a call or email us at your convenience to discuss this in more depth.

  • Provenance de l'utilisateur 
  • Publié le 20/03/2017
Russell W.
CEO
Formation professionnelle et coaching, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 11/12/2018

"A top-notch training platform for training companies! "

Commentaires: Firmwater LMS allows us to offer our clients the unique ability have their very own, branded training portal. The ability to completely control the management of users, training content, reporting, training records, etc. are all very valuable features which has allowed us to win more contracts. Also, when things do go wrong, Firmwater LMS absolutely delivers on customer support.

Avantages: The white-labeled training portal is a market differentiator for selling to our B2B clients.

Inconvénients: Some of the standard features, such as free trial access and monthly subscriptions, are not available with Firmwater LMS. The feature of customizing training certificates is limited which can cause issues with regulatory requirements. Navigating and using the platform is not always user friendly and user mistakes can cause costly errors if you aren't careful. I don't care for having to rely on Firmwater staff to help me implement changes in my portal.

Réponse de l'éditeur

envoyé par Firmwater le 17/12/2018

Russ,

Thank you so much for your kind words. We really strive for Firmwater LMS to help training businesses like yours to differentiate themselves in the industry.

Josie
Customer Success Specialist

  • Provenance de l'utilisateur 
  • Publié le 11/12/2018
Roxanne E.
E-learning
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 02/11/2015

"Great LMS for a small company"

Commentaires: We've been using Firmwater as our LMS provider since 2010, and it feels like they've grown right along with us. They've always been very responsive to our needs, and provide excellent and speedy tech support. As a very small company, we didn't have the resources or expertise in-house to develop or manage our own LMS, and we didn't have the big dollars needed to develop one. We are content producers, not computer programmers! Firmwater's SAAS model gave us a way to monetize our content in a way that was affordable and doable for us. Over the past five years, they have continued to develop and improve their product. The relatively new integration with Shopify was fabulous, it made things so much easier. Shopify allows us to use discount codes, which is an important marketing tool for us. And we now use our Shopify webstore as our website, saving us some money and making it easier for us to update our own content.

Avantages: We can offer custom portals to our corporate clients. Students can print their Certificate of Completion from their Training Plan.

Inconvénients: The per-head registration fee is the same, regardless of the size of the price of the course, but I think this is more our problem than theirs!

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 02/11/2015