Description de TeamSupport

TeamSupport est le seul logiciel helpdesk conçu par des professionnels, pour les professionnels. Les niveaux de tarification simples incluent toutes les fonctionnalités dont vous avez besoin pour votre activité B2B : base de données client robuste, support omnicanal, gestion de tâches, gestion des SLA, reporting et métriques entièrement personnalisables, etc. Il ne s'agit pas d'un simple système de cas d'assistance, mais d'une suite helpdesk complète qui simplifie vos communications pour offrir un service client exceptionnel. TeamSupport évolue avec vous et vous permet de vous concentrer sur ce qui importe le plus : vos clients.

Qui utilise TeamSupport ?

Les entreprises spécialisées en technologies B2B qui possèdent des équipes de support/produit et qui souhaitent mieux comprendre leurs clients, renforcer la collaboration en interne et améliorer l'expérience client pour réduire les coûts liés au support.

TeamSupport Logiciel - 1 TeamSupport Logiciel - 2 TeamSupport Logiciel - 3 TeamSupport Logiciel - 4

TeamSupport ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire

TeamSupport

4,5 (819)
TeamSupport
Indisponible dans votre pays
49,00 $US
mois
Version gratuite
Version d'essai gratuite
107
43
4,4 (819)
4,4 (819)
4,5 (819)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
49,00 $US
mois
Version gratuite
Version d'essai gratuite
185
245
4,3 (3 437)
4,2 (3 437)
4,3 (3 437)
Pourquoi ce message s'affiche-t-il ?

Alternatives à TeamSupport

Zendesk Suite
Fonctionnalités les mieux notées
Communication multicanal
Gestion des billets
Suivi des tickets d'assistance
NetSuite
Fonctionnalités les mieux notées
Paiements électroniques
Rapprochement des bons de commande
Tableau de bord d'activités
TrackIt!
Fonctionnalités les mieux notées
Aucune fonctionnalité n'a été évaluée par les utilisateurs de ce logiciel.
Help Scout
Fonctionnalités les mieux notées
Gestion de la base de connaissances
Gestion des billets
Gestion des e-mails
Kayako
Fonctionnalités les mieux notées
Gestion des billets
Gestion des e-mails
Gestion des tickets de support
Metronome Growth Systems
Fonctionnalités les mieux notées
Aucune fonctionnalité n'a été évaluée par les utilisateurs de ce logiciel.
osTicket
Fonctionnalités les mieux notées
Gestion des accords de service
Gestion des billets
Portail libre-service
Freshdesk
Fonctionnalités les mieux notées
Gestion des billets
Gestion des tickets de support
Messagerie client en temps réel
Intercom
Fonctionnalités les mieux notées
Messagerie client en temps réel
Messagerie instantanée
Relevé et historique des chats

Avis sur TeamSupport

Note moyenne

Note globale
4,5
Facilité d'utilisation
4,4
Service client
4,5
Fonctionnalités
4,3
Rapport qualité-prix
4,4

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
53%
4
39%
3
6%
2
1%
1
0%
Flore
Chef de projet/televente (France)
Articles de sport, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Génial

5,0 le mois dernier Nouveau

Avantages :

Switch facile et bien géré très bon logiciel

Inconvénients :

Un peu lent mais en prenant le temps on y arrive

Ifeoma
Ifeoma
Developer (Nigeria)
Utilisateur LinkedIn vérifié
, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Team support makes us a more efficient with customer support.

5,0 il y a 5 ans

Avantages :

Team support makes it easy for my team to focus on the customers as against just focusing on tickets. With support tools ,we have tried in the past ; we were able to resolve customer tickets , but found it difficult resolving all of them at once. Team support provides the customer care team with high level visibility , which enable our sales team to manage and resolve customer tickets at a company level as against resolving them at a ticket level.This eliminates duplicate efforts where we have multiple support agents helping out a single customer to resolve multiple tickets at same time.Thus ensuring we are able to resolve all customer issues at once, as against on a ticket by ticket basis. Overall, Teamsupport has saved us time ,and made our customers happier.

Inconvénients :

It is not intuitive even though it is very effective. Also will like to see more information with new tickets opened by customers. For example ,will be helpful if agents can see from what geographical location the ticket was created from, or from what part of the website the ticket was created from.

Deb
SAP Analyst (É.-U.)
Utilisateur LinkedIn vérifié
Biens de consommation, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Great Solution

5,0 il y a 4 ans

Commentaires : We use it as our one-stop shop for all IT service issues. We utilize a 3rd party provider for network and hardware setup type needs, but our users are now trained to simply use our internal Team Support service desk for all things IT related. We triage and forward to our 3rd party IT provider, as needed, but most things we are able to self serve from our internal IT team. Our users know that we are responding and feel like their IT needs are being serviced much quicker and more accurately the first time.

Avantages :

Setting up Team Support for our use was generally painless. We knew that we needed a cloud-based solution that offered "out of the box" functionality that could grow as our needs changed. We applied the KISS concepts and have tweaked as needed. Tweaking and customization is not complex; it's very straight forward plus we were provided with great coaching along the way. We also love using the Portal and Wiki, and often refer our users to both. And our users have adopted very well for the most part.

Inconvénients :

It works. Like anything I wish for a couple of minor things. It would be nice if I didn't have to refresh at times to cause a "read" ticket to no longer show as "unread", but eh, that's no big deal in the grand scheme of things.

recep
recep
Network Specialist (Turquie)
Utilisateur LinkedIn vérifié
Fabrication électrique/électronique, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

TeamSupport

4,0 il y a 2 semaines Nouveau

Avantages :

I like being able to follow conversations, conversations and replies from one location

Inconvénients :

Sometimes it takes too long to respond to sessions and gets interrupted in between

Robert
Service Manager (É.-U.)
Logiciels, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

More capable than most, but still some additions I'd like to see

3,0 il y a 6 ans

Commentaires : Getting the system configured for our particular use has been "tricky". It is working for us, but there are some limitations that make it difficult in some areas. For instance, notification via text message should be based on "who is on-call". As it is, I can notify, but I have no-way to denote who is "on-call". So, there may be some way to do this and change the external calls/texting based on it, but it isn't intuitive. Another issue has been with refreshing the screens. (we need to manually do that) However, this system is working for us an our clients, overall, and has met 90% of our needs. Working with customer service, we have had to resolve our own issues on occasion, which is a frustration. (no ideas presented to us, and we just "found" a way)

Avantages :

Ability to customize ticket entry questions. Ability to allow customers to directly enter tickets Ability to allow for texting our cellphones for tickets that have not yet been assigned. Ability to enter time on tickets, and retroactively enter/change time. Ability to search on old issues and for our customers to see the issues.

Inconvénients :

Inability to tag a ticket with a "classification". (we charge different rates and minimum hours for different times of day/week/holiday) There isn't a good way to track that in the system and we are having to use the comment entry to work out offline ourselves. My customers want 1 report entry (at the end of of the day), that shows them what the issue was, and the final resolution (only), and time/$ breakdown per time spent on the project. I do find it hard to externally work a report for that. We have had to generate a VB application to manipulate/merge and calculate everything based on the reports that I can get form the system in order to get what we actually need to share with our clients. CDI should take into account tickets that are "Waiting on Client". (and remove them from the calculation) Currently, I have 2 tickets that are waiting on clients, but the CDI is "maxed out", because it has taken then more than 2 months to get their "act in order". That shouldn't frustrate them and drive the CDI up. Why can my clients (outside their contract date enter a ticket, but I cannot enter a ticket for them?). Sometimes we need to "catch them up later"..... I need a way to track our active "on-call" resource and make it so that our ticket automation only alerts us the "on-call" resource (via text message) to those considered currently "on-call". Currently, we have to change that setup manually (pain).