TeamSupport
par TeamSupport
Qui utilise TeamSupport ?
Les entreprises spécialisées en technologies B2B qui possèdent des équipes de support/produit et qui souhaitent mieux comprendre leurs clients, renforcer la collaboration en interne et améliorer l'expérience client pour réduire les coûts liés au support.
Description de TeamSupport
TeamSupport est le seul logiciel helpdesk conçu par des professionnels, pour les professionnels. Les niveaux de tarification simples incluent toutes les fonctionnalités dont vous avez besoin pour votre activité B2B : base de données client robuste, support omnicanal, gestion de tâches, gestion des SLA, reporting et métriques entièrement personnalisables, etc. Il ne s'agit pas d'un simple système de cas d'assistance, mais d'une suite helpdesk complète qui simplifie vos communications pour offrir un service client exceptionnel. TeamSupport évolue avec vous et vous permet de vous concentrer sur ce qui importe le plus : vos clients.
Informations sur TeamSupport
TeamSupport
http://www.teamsupport.com
Fondé en 2009
Prix de TeamSupport
TeamSupport est disponible à partir de 50,00 $US/mois. TeamSupport n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de TeamSupport ci-dessous.
À partir de
50,00 $US/mois
Version gratuite
Non
Essai gratuit
Oui
Déploiement
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
Formation
Formation présentielle
Formation en ligne en direct
Webinaires
Documentation
Ressources d'aide
Support en horaire de bureau
En ligne
TeamSupport - Fonctionnalités
Logiciels les + demandés
Avis sur TeamSupport
Afficher 5 avis sur 745
Deb L.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 14/05/2019
"Great Solution"
Commentaires: We use it as our one-stop shop for all IT service issues. We utilize a 3rd party provider for network and hardware setup type needs, but our users are now trained to simply use our internal Team Support service desk for all things IT related. We triage and forward to our 3rd party IT provider, as needed, but most things we are able to self serve from our internal IT team. Our users know that we are responding and feel like their IT needs are being serviced much quicker and more accurately the first time.
Avantages: Setting up Team Support for our use was generally painless. We knew that we needed a cloud-based solution that offered "out of the box" functionality that could grow as our needs changed. We applied the KISS concepts and have tweaked as needed. Tweaking and customization is not complex; it's very straight forward plus we were provided with great coaching along the way. We also love using the Portal and Wiki, and often refer our users to both. And our users have adopted very well for the most part.
Inconvénients: It works. Like anything I wish for a couple of minor things. It would be nice if I didn't have to refresh at times to cause a "read" ticket to no longer show as "unread", but eh, that's no big deal in the grand scheme of things.
- Provenance de l'utilisateur
- Publié le 14/05/2019
Nelida D.
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Note globale4/5
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Facilité d'utilisation4/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 08/01/2020
"East Ticket Tracking"
Commentaires: We are solving the overall customer experience when issues at a customer site arises.
Avantages: The Dashboard and ability to quickly see current ticket status and quantities. Additionally, the ease in finding customer information quickly, products owned, etc.
Inconvénients: Reports. The reports that come out of the box are good, however, creating your own report is not easy. Creating a report needs more wizard assistance so that most anyone can create a report for the details they are looking for.
- Provenance de l'utilisateur
- Publié le 08/01/2020
Gary M.
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Note globale5/5
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Facilité d'utilisation5/5
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Fonctionnalités5/5
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Support client5/5
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Rapport qualité-prix5/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 19/02/2020
"i enjoyed using team support"
Commentaires: i had a great experience using this software. it was a joy in teaching y sales team how to use it and they all had great feedback
Avantages:
i like the fact that team support is straight to the point with b2b and helps teams communicate efficiently
unique ticket id which helps major
Inconvénients: it would be good if we did not have to refresh all the time for the unread to say read
- Provenance de l'utilisateur
- Publié le 19/02/2020
Balasubramani A.
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Note globale4/5
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Facilité d'utilisation5/5
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Fonctionnalités2/5
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Support client5/5
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Rapport qualité-prix3/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 14/01/2020
"Inventory Management"
Commentaires: I personally like Team Support as it has optimized our business operations considerably. We create support tickets on this platform. We are able to track our inventory, we are able to create support tickets and keep them open till the issue is resolved. We are able to schedule email reports about the overall use of our company time and resources. We are delighted to see that Team Support is bringing new features on a periodic basis. I truly appreciate the webinars conducted by Team Support where they talk about new features and how to make best use of the software. I have acquired some interesting insights during the webinars and passed it on to my peers. Overall we like Team Support as it meets our current requirements and expectations .
Avantages: I primarily use Team Support for Inventory Management. I like that I am able to search a terminal based on the serial number alone. It is helpful to leave a note for each terminal, I use the notes to indicate the current status of a terminal, whether it is ready to be loaned out or if it already been loaned etc. Team Support has a provision to assign an inventory item to a Customer. I find that very helpful. I like the feature where I am able to schedule the reports to be emailed to more than one email address. These reports need to be sent at particular time and day without fail. Auto scheduling the email report saves me a lot of time and complications. I also like the fact that Team Support is compatible for API Integration. We are looking to develop a centralised platform in our firm and want to be able to fetch info from Team Support for Data Analysis. This is in our pipeline and we are looking to implement this sometime in the future. In the past the upper management used to shoot us emails enquiring about the particular issue. It takes up our time to email the management back with the status of that issue. Now the upper management simply logs into team support to view and oversee the status of a ticket/issue
Inconvénients: However, the frustrating part of Team Support is the reporting section. When I open up the inventory report, it displays a list of all the terminals I have added to the inventory and when I want to get more information on a particular terminal, I notice that I cannot click on the terminal to navigate to that terminals page. Not only that, I cannot copy the serial number of the terminal from the inventory report. This applies to pretty much all the reports. All reports are in read only format. I humbly request Team Support to make the items on the report as clickable and actionable in the future.
- Provenance de l'utilisateur
- Publié le 14/01/2020
Rod M.
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Note globale3/5
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Facilité d'utilisation3/5
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Fonctionnalités2/5
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Support client3/5
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Rapport qualité-prix2/5
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Probabilité de recommander le produit
- Provenance de l'utilisateur
- Publié le 05/07/2016
"RodsReview"
Commentaires: Been on the system of a year and half and the same issue still plague me. I have submitted Numerous Feature Request and the sit in Pending or are denied. I have Many Many open Cases that are Bugs and they seem to go no where as well. I have one in particular the happens to me every day, But was told it wasnt a over all a big deal, and the work around is to copy and paste my action to a notepad, Hit Refresh on the Ticket, Start a new Action, Copy and paste my notepad back into the New Action. This seems a little much. I was also told of a Feature that was very important to us, would be coming. After a month or two on the system I inquired about it, and was told, nope cant do it. We constantly have to refresh the interface, Hangs up a lot. System Performance is a big issue. Does seem that all the server issues that were going on are better, but that was painful. We get a ton of SPAM cases, There needs to be a way to filter that by domain name.
Avantages:
-Its Cheap per seat,
-Its customization of fields
Inconvénients:
-Being able to share a custom field between company and ticket, This is huge to us, Salesforce did it.
-Your Text Formatting and editor is terrible. It constantly changed font sizes
-The fact the you always have to refresh and update. If you have a ticket open on your tabs and something comes in, you have to refresh or close and reopen. Your new Screen capture program as it is easier to use the quality is terrible compared to what was there a year ago or whenever it was switched out.
-The fact that I dont get my submits actions sent to my email, This needs to a field I can chose to receive or not
-The fact that you cant duplicate a ticket
-Cant Create Ticket Views for Individual user
-Need Action the Save button at the top of the action as well as the bottom.
-NeedFloating Formatting bar
-Add option to minimize or +/- actions on ticket page
-A way when a customer has multiple tickets open, and replies to the wrong ticket - To be able to move/merge that action to the proper ticket.
- Provenance de l'utilisateur
- Publié le 05/07/2016
