Description de TeamSupport
TeamSupport est le seul logiciel helpdesk conçu par des professionnels, pour les professionnels. Les niveaux de tarification simples incluent toutes les fonctionnalités dont vous avez besoin pour votre activité B2B : base de données client robuste, support omnicanal, gestion de tâches, gestion des SLA, reporting et métriques entièrement personnalisables, etc. Il ne s'agit pas d'un simple système de cas d'assistance, mais d'une suite helpdesk complète qui simplifie vos communications pour offrir un service client exceptionnel. TeamSupport évolue avec vous et vous permet de vous concentrer sur ce qui importe le plus : vos clients.
Qui utilise TeamSupport ?
Les entreprises spécialisées en technologies B2B qui possèdent des équipes de support/produit et qui souhaitent mieux comprendre leurs clients, renforcer la collaboration en interne et améliorer l'expérience client pour réduire les coûts liés au support.
Où peut-on déployer TeamSupport ?
Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
À propos de l'éditeur
- TeamSupport
- Situé à Dallas, É.-U.
- Fondé en 2009
- Support téléphonique
- Chat
Langues
anglais
Vous aimerez peut-être...
Intercom
Kayako
osTicket
Salesforce Sales Cloud
À propos de l'éditeur
- TeamSupport
- Situé à Dallas, É.-U.
- Fondé en 2009
- Support téléphonique
- Chat
Langues
anglais
TeamSupport en vidéos et en images
Comparez le prix du logiciel TeamSupport avec ses alternatives
Fonctionnalités - TeamSupport
Alternatives à TeamSupport
Avis sur TeamSupport
Ifeoma
Team support makes us a more efficient with customer support.
Avantages :
Team support makes it easy for my team to focus on the customers as against just focusing on tickets. With support tools ,we have tried in the past ; we were able to resolve customer tickets , but found it difficult resolving all of them at once. Team support provides the customer care team with high level visibility , which enable our sales team to manage and resolve customer tickets at a company level as against resolving them at a ticket level.This eliminates duplicate efforts where we have multiple support agents helping out a single customer to resolve multiple tickets at same time.Thus ensuring we are able to resolve all customer issues at once, as against on a ticket by ticket basis. Overall, Teamsupport has saved us time ,and made our customers happier.
Inconvénients :
It is not intuitive even though it is very effective. Also will like to see more information with new tickets opened by customers. For example ,will be helpful if agents can see from what geographical location the ticket was created from, or from what part of the website the ticket was created from.
Tyler
Intuitive, Useful Software Company-wide
Commentaires : Overall, our company has toyed with the idea of using competitors but TeamSupport has held strong as a useful solution for us whose advantages outweigh its detractors.
Avantages :
I like the largely intuitive interface and functionality. Creating actions (public/private) are extremely easy as is pasting in-line images, adding attachments and customizing ticket types. Once saved, the formatting of actions are ideal and translate to what the user entered. Not all other ticketing software handles it this well.
Inconvénients :
Performance/stability has certainly improved over the years and has become more reliable. Despite that, there are the odd instances of slowness or degraded performance. The reporting could be more robust and easier. The ability to create more than one new (unsaved) ticket simultaneously would be very helpful.
Réponse de l'équipe de TeamSupport
l’année dernière
Hi Tyler, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that you've generally had a good experience so far, it looks like we fell short in one area, and that's not okay. I want you to know that I've spoken to our Director of Customer Success about this, and we're going to make sure this isn't an issue moving forward. We're always improving our platform and will also make our development team aware to factor into future updates and enhancements. We'll look forward to talking directly to learn more and I promise we'll find a solution to your issue.
Utilisateur vérifié
Best tool for customer support
Avantages :
Processing tickets are much easier. Status of the tickets are sent via email which helps in efficient tracking.
Inconvénients :
Most of the features in the tool are not user friendly. Reports generated by the tool are not efficient to track and requires manual support
Jenny
What is good
Avantages :
It was easy use and iam glad got to try it out has a lot if good stuff
Inconvénients :
More options, more space and less ads not enough support
Jasper Wynne
Customer Convenience
Commentaires : Overall,TeamSupport is a topnotch product. Customers love to interact through email, chat and use browsing.
Avantages :
It is very helpful for us to assist clients more effectively. Customers are so happy using the software.
Inconvénients :
None so far. Customers interact more effectively.
