ACE Dental

Good experience with ACE Dental

Avantages :

Apart from Appointment scheduling, I liked the insurance feature, you can sub companies, add produce code, company- patient share of insurance amount.

Inconvénients :

In the Dental Charting they have limited options, Perio charting doesn't have print option.

Dental office works all in one

Commentaires : Video training was great. A little disappointed that there was a cost

Avantages :

This program does everything and you have ability to add more functions

Inconvénients :

Great product. All you could want at your hands

Beware and Don't get Fooled, wait until you are with them passed 2 yrs.

Commentaires : I have ACE since 2017, switch to them because Computer Age has no more support. First they are helpful then later on I noticed they start to push transferring the data into the cloud. I have issues with our internet around the area. So when I finally agreed to do the cloud last week because ACE is claiming that Microsoft access can only handle data up to 1GB and I'm now up to 980 MM, I then switch to cloud, But when I was using the cloud for 2 days it was not saving my notes and I have to keep re-writing the notes and claims. I then called ACE to just get me back into keeping my own database. They told me I can removed the old claims which takes up a lot of space, but then informed me that purging it will not work because my data is corrupt. I have been paying for support since 2017 and I'm so confused how can my data be corrupt if they keep updating my server automatically . Now they are telling me I have to go to every patient to remove the old claims and also remove the appointment so my data will get smaller for it to work.I called my friends who have DENTRIX and they don't have this issue at all, they been with DENTRIX longer than I did with ACE.Now I'm "STUCK WITH THIS CRAPPY SOFTWARE"

Avantages :

Easy to use if it's only Charting, notes and claims are being use.

Inconvénients :

After 2 yrs with them they start selling you the cloud to pay more for the support.

ACE Dental is good to manage the Dental operations.

Commentaires : ACE Dental is not advanced to manage Dental.

Avantages :

ACE Dental was great for basic operations in Dental Management.

Inconvénients :

ACE Dental is weak in integration with Dental devices and limited in 3D modules.

Our Experience with Ace Dental Software and Support

Commentaires : Ace has everything and the best support I've experienced in any business, ever! My wife and her staff have used Ace Dental Software at our dental office for just about half a year now. We are under the fully licensed $4,000 model. I am writing this review to give an honest and positive review of their software and support. I will begin by recalling and responding to a comment from a dentist that explained that the coders at Ace don't know their own software or offer good support it. Here is why this is false. When we began using Ace, we had a frustrating experience where the program wasn't functional for us. I have a PhD and work in coding in the field of bio-informatics. Prior to contacting Ace about the issue, I investigated every part of the program that any typical technician or computer programmer would suspect to be a problem. When, I contacted John I forewarned him that we were experiencing a problem that he wasn't going to be able to explain. Over several days and nights John and his coders repeated the same tests I did on my PC, and they arrived at the same conclusion; the issue stemmed from some aspect of graphics processing, but defied logic. John and his coders worked continuously in the evening and on weekends with tweaking features within Ace and on our computers to pinpoint the problem. After recruiting some equally perplexed engineer friends at NVidia to run Ace across many different GPU's we were able to pinpoint the problem to being tied to our office using an advanced GPU architecture that most consumers and businesses won't begin to adopt for another couple of years. After spending many hours inside and outside of their normal business hours, the Ace team didn't ask me to swap out $10,000 worth of graphics cards necessary for my work, for cheaper consumer models. Instead they spent many more hours over several weeks to re-write and re-compile a new program that would function in the architecture. I can GUARANTEE you that absolutely no software company would do that for a consumer. Over the 1.5-2 months it took all of us to identify the program and Ace to redevelop the program, it is likely that it came as a loss to Ace with respect to what we paid in our support and licensing fees. I am happy to write this review for Ace because of their willingness to offer a high quality and affordable product to dentists, and for their willingness to go above and beyond for their customers.

Avantages :

Ace is one of two reasonably priced software programs (other being Open Dental), and discloses its pricing. The key to Ace remains its support and kindness, whether a user has complex questions or simple ones. True Story - When we purchased our office from a retiring dentist I gave a receptionist (~50) a mouse to walk her through using Ace and dental software for the first time. She held the mouse with her laser facing toward her palm. After 4-5 months of using the software they are both able to enter patient information, payments and insurance, print statements, check out patients, and schedule them, but if I ask them to minimize or close out a screen they don't understand what I mean. How is it that they don't know the most basic of computer tasks, but can manage to use the software. Well there is an ongoing joke at the office, "Just call Jackie". Stopping by the office, I have caught our receptionists twice call Jackie when they thought there was a problem in Ace. The circumstances of these calls led me to realize they were calling her so much that she was basically their "elementary computer teacher." 1) I caught them calling Jackie when they accidentally minimized Ace and couldn't figure out where it went or how to get it back. 2) Dental Exchange (completely different program) froze and they tried to call Jackie for help. I can only imagine all of the calls she has had to hear from them, but she's always happy with them. They really are great receptionists though.

Inconvénients :

As much as I love Ace Dental, and would choose it over any dental software, I am admittedly critical of several areas. I have let John and Ace know it in several e-mails, phone calls, and surveys. They are constantly making upgrades to the program and bringing in new and exciting features, but it comes at the cost of ignoring a very few basic aspects that would truly make the program perfect. Ace opens in two major boxes. All of the core screen is an independent box that sits inside a second box that has the menu information. There is no point to this and its a distraction. The general graphics are severely outdated and color is basically 6 color RGB. While its the most feature rich program, it has the feeling of being an outdated program from the 90s. We'd like to have a computer set up (or iPad) where patients can directly fill out and update patient information, but the enter patient data screen is bland with a 1990s look. We try to maintain a modern look since a big focus in our practice includes integrating the most advanced dental materials and equipment that assists us in conducting dental research as well. While relatively rare we also get the occasional patient that asks us if our dental software was ever updated to have any modern patient info protection features. We joke about the look with a patient that brings it up, but always have in the back of our mind that some patients secretly have similar reservations of it, but don't bring it up for us to explain.

Ace Dental

Commentaires : Affordable and user-friendly, but compared to other practice management softwares, this is not my favorite.

Avantages :

User-friendly and has a clean-modern interface. The staff/team has had no issues picking up/learning the software.

Inconvénients :

Sometimes the software itself is slow in running. Updates on other computers are slow due to the lag. And in healthcare, real-time information is extremely critical.

I have had seven trouble free years of using Ace Dental in my practice

Commentaires : Years of trouble free use.

Avantages :

The software is very reliable and represents one of the BEST VALUES that I could find. It is loaded with features and allows fairly easy customization; everything from appointments, different fee schedules, provider info, reports, confirming appointments can be changed by the user. It is scalable from a single user to multiple user terminals in a large networked office.

Inconvénients :

There is little to dislike, especially when one considers the entry price. Anytime new software is implemented, there is a big adjustment. Some software companies send a rep out to the office for training. Ace Dental relies on online videos. The disadvantage is that some staff learn best by demonstration. There is an advantage however with videos in that they can be played over and over again, as many times as needed. This is helpful if there is staff turnover.

ACE Dental Software - Best Choice for Practice Management and Clinical Charting

Commentaires : I have been an ACE Dental software user for five years, and it works great in my office. Before ACE, I used Perfectbyte for several years. ACE is far more complete, efficient, and user friendly. My staff has worked in other offices that have used Dentrix, EasyDental, and Eaglesoft; they all much prefer ACE. ACE technical support is outstanding. I have never lost data for any reason (that is most crucial!). When we call tech support with a problem or question, we almost always get connected to a familiar voice who can help us. On the rare occasion that they do not answer, we receive a call back within a short time. In five years, I have never not been able to use the software during patient treatment or checkout when we needed to do so. ACE Dental software bridges perfectly with the XDR radiology software that I use. Clinical charting and perio charting are intuitive and well thought out. And the ACE programmers are regularly improving the software with updates about every one or two months. I also subscribe at an ACE add-on that confirms patients with email, text messages, and phone calls. That saves the office staff much time, and cancellations and failures have been reduced to almost zero. Submitting insurance claims electronically is also easy with ACE! There is no instruction manual; instead ACE has produced a series of videos to instruct new users how to use the software. I am very satisfied with ACE Dental software, and I recommend it wholeheartedly to any dentist looking to purchase practice management and clinical charting software.

ACE review

Commentaires : I tried this software while doing an EMR evaluation for strategic development and growth aimed at small clinics. I was able to use it and understand it enough to give it a recommendation.

Avantages :

As with most people, I believe ACE is the best option out there for most dental clinics. The ability to send mass communication to the staff is invaluable for Dentists. Backing up the system ensures that it remains updated and reliable. The client management system is comprehensive, coherent and adaptable after some practice.

Inconvénients :

The system takes practice and the overall layout seems outdated by current standards. It is also not the cheapest software for smaller practices.

Great dental products

Avantages :

Great dental surgical products, not too expensive

Inconvénients :

Need more variety for dental products, maybe add more ortho pliers

Ace Dental Software Great Value and Easy to Use

Commentaires : I have worked with Eagle soft and Dentrix software programs and I find that Ace dental meets or exceeds these companies products. You do not need trainers to come out to your office, for which most companies charge. Ace is windows based and easy to pick up with a computer tutorial. New employees can train off the computer. X-rays programs integrate easily. I am very happy with the software. I have been using Ace since 2007.

Avantages :

Easy to use and training is easy

Inconvénients :

Not everything eagle and dentrix do is in this software, buy Ace does help add these items if asked.

ACE is the way to go!

Commentaires : I love using ACE, there are a lot of features that make the day go a lot smoother. Its nice to have boxes specifically for notes -very convenient. The support is without a doubt the best out there. If I ever have issues the rep is always there to help me solve my technical problems immediately and is very knowledgeable!

Avantages :

Ease of use and many useful features

Inconvénients :

I do wish that whatever I typed in was automatically saved and sometimes account info for a patient does not always transfer over to patient info.

I love it!

Commentaires : this software has everything we need to run our dental office smoothly, have no complaints except
when it is not running smoothly (which was only on yesterday) 8/22/2017

Avantages :

easy to get around in, user friendly, has many more capability's to help our office but right now we do not use them

Inconvénients :

can't think of anything, never really had any issues, appointment book is not easy to get around with

Great product.

Commentaires : The great product. Use it happily and enjoying for the last 12 years. Lately acquired additional practice and switched their Dentrix to my ACE. That was one of the happiest moments in transition of the additional practice.
Thanks a lot ACE

Avantages :

Great customer support, very user-friendly, self-explanatory, great features for virtually anything my practice may need.

Inconvénients :

None

Jackie and Denika were patient and kind in helping me as an amateur! Thanks so much :))

Avantages :

Was pretty easy to learn what I needed to chart initially . I'm still learning features as I go and have greatly appreciated the help given when I've called ACE with with any difficulties.

Inconvénients :

Problems at times in treatment planning . Periodontal charting anything other than probe depths is complicated.

Denika is exremely helpful and alway goes extra mile. Knows the product insideout.

Avantages :

I have used the ACE program for about 9mo it is very user friendly. What I like most about the software is Ereminders and scheduling.

Inconvénients :

I think some major reports are missing . For instance, Outstanding amount by insurance companies and some other reports.

Intuitive Practice Managment Software

Avantages :

Easy to use. Was also easy to learn how to use. Almost totally intuitive. Customer support is top notch. Unbeatable.

Inconvénients :

There may be some reports that may not be readily available. Not as well known as some of the bigger dental softwares.

Easy to use and affordable!

Commentaires : Easy to maintain patient accounts and history.

Avantages :

ACE Dental Software is super easy to use and works great for our practice needs. The knowledgeable staff is always on-hand for support and help with anything we may need.

Ace software service - great stuff

Commentaires : Excellent customer service who are always there when you need them, and software has many features and simple to use. Simply great to have at the office.

Avantages :

Easy to use. Great customer service help when you need it.

Inconvénients :

None.

We have had ACE since March and we love everything thing it does.

Avantages :

The ease of the learning the appointment book. The doctor and hygienist find it very easy to use. The charting is wonderful.

Inconvénients :

It can be slow at times and the computer get sluggish and freezes up. Other than that we have no problems.

excellent

Avantages :

excellent support, friendly team, quick response, easy to operate ace, easy to learn the software,.

ACE Dental software is excellent

Avantages :

This software has everything I want and need to run my dental practice. More importantly, they offer immediate tech support (they answer the phone right away every time) and the person is very knowledgeable and extremely courteous. They were able to access my computers and get me set up and my computers talking in no time. I couldn't be happier.

Inconvénients :

Really, I have no complaints about this product or the service they offer. Nothing negative to say

Excellent Software

Avantages :

The ease of the program, great starter program. The live support is very helpful, fast, knowledgeable, friendly. Highly recommend.

Underrated

Commentaires : Tremendous value, terrific support.

Avantages :

Intuitive, clean, adaptable, not intimidating, easily trainable to new users. . .

Inconvénients :

I’d like to see a “ month at a glance” on the appointment calendar, then click a week to open that week. .

I don't believe any of these positive reviews are real

Commentaires : we had patients appointments fall off the schedule for no reason, the system was backing up for three weeks before we figured it out , the customer support was awful, we tried to talk to someone about getting our money back and no one ever called back, even had my attorney send certified letters and all were refused. what a mistake, cost me thousands of dollars

Avantages :

we started using electronic prescriptions now. I now know how are my team will work to get us out of a bad situation

Inconvénients :

I don't know where to start, this was the worst experience I've had in 20 years in dentistry . Do not purchase