Remote Support

Remote Support

par BeyondTrust

Qui utilise Remote Support ?

Organisations d'assistance et de sécurité.

Description de Remote Support

Bomgar est la solution de gestion des accès sécurisés la plus utilisée pour renforcer les entreprises. Les solutions d'assistance à distance, de gestion des accès privilégiés et de gestion des identités de Bomgar aident les professionnels de l'assistance et de la sécurité à améliorer la productivité et la sécurité en permettant des connexions sécurisées et contrôlées vers n'importe quel système ou appareil, partout dans le monde. Bomgar est utilisé par plus de 10 000 organisations dans 80 pays pour fournir des services d'assistance de qualité supérieure et réduire les menaces pesant sur les données et les systèmes importants. Bomgar est privé.

Informations sur Remote Support

BeyondTrust

http://www.beyondtrust.com

Fondé en 1985

Prix de Remote Support

Remote Support n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de Remote Support ci-dessous.

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Installation (Mac)

Cloud, SaaS, web

Installation (Windows)

Mobile (iOS natif)

Mobile (Android natif)

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Remote Support - Fonctionnalités

Logiciels de prise en main à distance
Chat en temps réel
Enquêtes et feedback
Enregistrement de session
Outils de diagnostic
Partage d'écran
Partage des fichiers
Transfert de session
Alertes et remontée des problèmes
Chat en temps réel
Communication multicanal
Gestion de la base de connaissances
Gestion des accords de service
Gestion des billets
Gestion des ressources informatiques
Intégration des e-mails
Monitoring réseau
Portail libre-service
Routage automatisé
Stockage de documents
Stratégie de marque personnalisable
Suivi des interactions

Avis sur Remote Support

Afficher 5 avis sur 1 330

Note globale
4.6/5
Facilité d'utilisation
4.5/5
Service client
4.4/5
Fonctionnalités
4.5/5
Rapport qualité-prix
4.3/5

Best secure remote support software I have ever used!!

Publié le 07/03/2018
Nicholas R.
Software Support Technician
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
5/5
Fonctionnalités
5/5
Support client
5/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: A clean, professional, and impressive way to support a customer or client.

Avantages: I really like this software for starters. I convinced my department manager at my previous job to purchase it because of it's functionality, reliability, and integration to other software. It is great for tier based support from tier 1 receiving calls to escalating it to tier 2 and tier 3. The transition from each tier and group that we had for certain calls was smooth. Another bonus and like was the type of devices/operating systems it support in it's remote support service. Also, the integration to other products that we used along with our actual product. That part was a beauty to setup and see work with zero issues. Overall the best in my book. Just wish my current job could afford to purchase Bomgar (fingers crossed).

Inconvénients: There are only a few cons I have and they are very minor. One being that they are not able to support Chrome OS yet and I feel like they are trailing the market on this. The other con is installing the patches to the hosted appliance you house in your server room. The patching process could use some attention for user ability or someone not as experienced in networking etc.

Bomgar - Great Tool for Remote Support

Publié le 13/02/2020
Graham F.
IT Help Desk Manager
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Remote Support from Bomgar is our main tool we use to provide support to our end users. Because it is easy to use on both sides we have not looked anywhere else. Cost is great too.

Avantages: It is very easy to use for our end users so they can get can get connected to our support team and the ability to elevate privileges makes resolving their issues remotely much easier. In app chat is also a nice feature that comes in handy when working with our end users.

Inconvénients: There is very little to not like. It is easy to use and we have not experienced any outages or issues in the time we have been using it.

Bomgar review

Publié le 22/10/2019
Utilisateur vérifié
Bomgar review
Santé, bien-être et fitness, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
4/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall it works as advertised. It also integrates with a couple Service desk tools on the market which allow you to launch a remote session from within an external Service desk system.

Avantages: Bomgar is an excellent program for remote control over computers and servers. We use it extensively on the Helpdesk when helping customers remotely. Its easy to use and doesn't require alot of skills to initiate a session.

Inconvénients: I would like to see it have a less chatty agent on systems. The agent communicates with the main server quite a bit. I would also like to see it not have an agent for every remote session. This requires updating the agent on every machine when an update comes available.

Good tool, but not the best..

Publié le 08/05/2019
Utilisateur vérifié
Service Desk Specialist
Services et technologies de l'information, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
3/5
Facilité d'utilisation
3/5
Fonctionnalités
Support client
3/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have used Bomgar quite extensively in a Service Desk environment and while I like the tool, I think it is in a serious need of modernization.
The lay-out looks very outdated and, as far as I know, the tool lacks a good reporting function.
The integrated chat works fine and their best feature, in my opinion, is their permission increase on end-user computers.
However, there are other tools out there that do the same, and better.
Having done a comparison research for a previous project, I can say that Bomgar is quite expensive as well and does not provide the best bang-for-your buck as other remote take-over tools out there..
I would recommend this tool, as it does function well and does what it needs to do well, but only after recommending other tools first.

Avantages: Their way to increase permissions on end-user computers.

Inconvénients: The lay-out is very outdated and is in serious need of modernization.

Support software done right

Publié le 21/01/2020
Ivan M.
Technical Services
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4/5
Facilité d'utilisation
4/5
Fonctionnalités
5/5
Support client
4/5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Very intuitive, I like it very much. When you come across a product like this, you get to understand the experience that was put into the development of this product. No support software comes close.

Avantages: It is really customizable and was thought carefully for enterprise environment. It is also suited for heavy support workloads where many agents have to fire up the console and help many customers at once. The new user interface is very nice too. Privilege escalation is a really useful feature and canned scripts really help at providing agile support.

Inconvénients: It doesn't come with audio features. You can only use chat or you have to call your customer separately. The lack of audio it's its Achilles' Heel. It's also pricey, but the price is worth it, nonetheless the price can put off some companies.