Paylocity

Slow but thorough

Commentaires : Personablity and productivity were high on their good side and the overall flow and application of the app or desktop site were both high positives, and even though you had to wait 48 hours usually for a response, when you needed help you at least know they're reliable and responsible...even if they're not hasty.

Avantages :

This company had excellent rollout of the product into the work environment with the most amazing customer support I've ever received. Training and utilization were easy to understand and execute, with very little hiccups at all. Their app is colorful and keeps you very updated on your progress and profile management issues!

Inconvénients :

There wasn't an easy way to find answers to questions "fast", you would always get a personable and functional response to your questions from a real human who knew your name, but sometimes an immediate assist is more important than an overly communicative/thorough one.

All in One HR Software

Avantages :

Paylocity makes it easy for us to manage everything from onboarding, timekeeping, PTO, and payroll. We had two separate systems for timecards and payroll and no system for onboarding before and Paylocity has helped us go almost completely paperless. Timekeeping is easy and the mobile app is excellent for the employees.

Inconvénients :

Since the product is modular (pick and choose which modules you would like), some processes require a little hopping between applications but everything works very well together.

Don't believe the sales person lies - Terrible Customer Service - LACKING FEATURES & AUTOMATION

Commentaires : THE WORST service & features. Spend more & save more in the long run, I promise

Avantages :

Onboarding is nice to have, I really like this module, just wish there was more we could do with it. We are still limited and having to use outside software to do things we thought we could do with this system.

Inconvénients :

The service is terrible, from the sales process, through implementation to several months in . Lack of Features, lacking BASIC features. & there is no hope on the rise. We have had to run so much outside of this system.

Great system that's flexible and I can pay for what I need

Avantages :

I love the interface and intuitive location of tabs. Finding what I need is easy and the search gets me answers to most questions without having to call tech support

Inconvénients :

I don't like that my account manager keeps changing, I understand turn over is high currently but it's much better to not have to "fill in" each person I call on whatever issue we were working on. There is currently a gap between what we can do remotely on the mobile app and what we can do in the browser based system. I need more functionality on the mobile devices.

Easy Payroll for Smaller Business

Commentaires : Overall, our experience has been positive. In the 18 months that I have been at this company, however, we have had 4 different sales people assigned to us. Each time there is a change, they reach out to try to upsell us additional products that we do not need. I have had the same conversations several times, as the notes do not seem to transfer from one account rep to the next. Our team has also received several solicitations from Paylocity, as our legal name (which is on our account) is not the same as our dba.

Avantages :

Paylocity is a user-friendly system. The Employee Self-Service interface is easy for the employees to use. It is easy to add new employees and process the payroll. The system also directly interfaces with our benefits provider, so our new hire and open enrollment processes are seamlessly integrated with little to no adjustments on my part. The system is a la carte, so you don't need to implement products that you don't need.

Inconvénients :

The issue resolution process could be better. We are assigned a dedicated Service team member (and appropriate backup), so all requests go through them. In some cases, Service can handle the request quickly, but some take significant time and escalation. They also act as a go-between for the Tax team, so something as simple as updating an Unemployment Tax Rate can often be delayed.