Therasoft Online

Therasoft is a great solution for therapists on a budget.

Avantages :

The trial and initial functionality were very robust, and I think for most therapists this is more than enough to get the job done.

Inconvénients :

Could have used some more customization around notes, etc., but overall impressed.

Therasoft and Web Site Review

Commentaires : It was wonderful. I was worried about creating a site and linking it to an EHR. The web developers were highly responsive and answered all questions I had. The developers along with my account manager made a stressful process much easier.

Avantages :

It’s easy to use and the tutorials that are online are very helpful. I appreciated that the team conducted a video and call for the setup and questions.

Inconvénients :

Initially It didn’t seem like it would be easy to navigate. After my call I had a much easier time.

Therasoft handles most of our needs but has flaws

Commentaires : Pros - it electronically handles insurance, it autofills, customer service is always helpful, the programming department is always willing to make changes to better fit our needs, they are ICD-10 ready! :) Cons - it is not very user friendly. We have a very unique practice, so I understand that finding software for our particular needs is going to be tricky. I appreciate all that therasoft does to try and meet the needs of our practice. At our practice we run several group therapy sessions. Finding individuals in the groups is ridiculously difficult. We have to know the name and date of the group in order to find a particular individual. Ideally we should be able to find the client under the 'individual' tab, and there should be a list of appointment as well as group therapy schedule. We also have several clients that have their bills paid by a third party. Some of them like to share the cost. Therasoft is incapable of accurately splitting the bill. We have tried using the provided percentage option, and it does not calculate accurately. We would also like to be able to put money on deposit and have it held for that particular date. (For example, we have had clients pay for the full session before we know if insurance will cover the cost. It would be nice to be able to put that money on deposit, but have it held for only that session date (obviously, with the option to easily move it to another day).) When there is money just sitting in the deposit account it is difficult to know when it got placed there and why it is placed there. We also have had several customer complains in regards to the bill. It is difficult for them to read and understand. It is also difficult for us when they tear off the bottom portion and mail it into us, it does not give any dates that that bill is in regards to. It would also be nice to be able to edit a payment once it has been added. There have been several times when I enter in the payment information, only to discover after the fact that I put in the wrong date, or the wrong transaction number, then I have to delete the whole payment and start over.
Overall, we use therasoft because it is the best software for our billing needs. However, I do feel like it is challenging to get around. We actually use a secondary software program for our therapists and clients to keep track of appointments because of the way it looks, its ease of use, and the ability for clients to book their own appointments online.

Decent Product

Avantages :

Therasoft is a good platform. I like that a lot of information is displayed on the calendar so providers can get a snapshot of important information.

Inconvénients :

The program is slow and and may freeze..

Good

Commentaires : We use it for Mental health to schedule patients

Avantages :

It was easy to be able to register patients

Inconvénients :

It had a lot of glitches and can be slow at times when using it.

Disappointed

Commentaires : Disappointed doesn't begin to state the way I feel about this company. In the beginning they were awesome. Now not so much at this time. To begin with it is very expensive for what you get. Next customer service is lack luster to say the least. Every time I call most of the time my issue is not resolved and I am told I will check on that and get back to you. The majority of the time nobody does get back to me, which brings me to the next problem I have. I was paying a substantial amount of money for them to do my billing. In 2018 and into 2019 (the dates could be wrong) it did not get done on time by the individual who was working on my account. This cost me thousands of dollars and all I got was I am working on this (by the new person). They did take some money off of my one bill, but I never collected on all the claims that were not filed in a timely manner. This was on Therasoft so why did I have to eat the loss? Of course that fell on deaf ears. I have been with this company since I began my practice which is now 6 years. All of this time I have been on autopay. 12/19 I see the inv. which I received on the 15th of the month. On the 30th I receive an email stating that they are going to suspend my account for non-payment. So I call and of course AGAIN nobody is around to address the issue, but was told that the girl that handles would get back to me either by phone or email that never happened. I am out $$$ and patience.

Avantages :

It is good for clinical documentation.

Inconvénients :

Difficulty with splitting payments Slow speed and I thought it was just my WIFI, but it is the same no matter what wifi I use Poor problem resolution Unable to address other specific situations Unable to pull a list of progress notes for all clients

Timely Therasoft Online

Commentaires : pleased and satisfied with the ease of and quality of t.o.

Avantages :

Ease of use and well designed with current aplications

Inconvénients :

Need more hands on simulation initial training instructional videos. T

Exemplary Costumer Support

Commentaires : I have had a great experience with Therasoft and highly recommend this program to any mental health practice!

Avantages :

Therasoft is an easy program to learn and use. It meets the needs of my moderate sized group practice while remaining affordable. Customer support is top notch. We can contact them by telephone or email and any questions we have are answered quickly.

Inconvénients :

There is a large selection of reports. At times, it can be a little confusing figuring out how to get the information I need. However, the costumer support team is always available to assist with this. They also provide a large number of webinars and training opportunities that would make the process easier (I have not had the opportunity to view these yet).

It's awesome and affordable

Commentaires : I have not had the time to give an accurate review because I have only been a part of the program fr one week.

Avantages :

It is cost effective and very clear and concise to understand. I have not yet experienced the full benefits.

Inconvénients :

The review is going to be premature because I have not been able to fully try the system out because I have only been doing the trial for one full week.

Termination of free trial

Avantages :

Customers Services, I spoke often to my rep and she was awesome.

Inconvénients :

There was too many features that I could not figure out on my own. My office manager felt like the calendar was too busy. Templates did not meet my needs. The billing did not flow as smoothly as I had hoped. I was not able to use the online video sessions.

Excellent Integrated Softward with Amazing Customer Support for Psychotherapy Notes and Billing

Commentaires : We are extremely pleased with Therasoft and highly recommend their software package and support services to our colleagues in the business of providing quality mental health services.

Avantages :

Therasoft offers a unique package that includes client demographics, attendance, calendar, notification and billing capabilities. Medical records forms are customizable and efficiently generated. Customer support for all phases of the product from software customization to insurance billing and follow-up is excellent. Utilizing their integrated billing and claims management services have resulted in our business receiving steady income that increases cash flow dramatically. In particular, services by our dedicated claims representative [SENSITIVE CONTENT HIDDEN] has helped our start-up to get to the next level in our service provision and financial strength.

Inconvénients :

We have not identified any downside to utilizing this software package with customer support for integrated client management and insurance billing.

Practical Features and Great Customer Service

Avantages :

The software helps me stay organized in my practice by having scheduling, billing/payment, and charting all in one easy location. I use it daily and one of my favorite features is the email or text reminder option for clients as it has helped to cut down on missed appointments. I've rarely had questions over the two years I have used it, but when I do, the customer service response is quick and professional.

Inconvénients :

The feature for providing superbills to a client's family member (alternative email) was tricky to use at first.

Efficient use of data from registration, to notes to billing.

Avantages :

Efficient use of record keeping. Easy accessibility with the phone app. I appreciate how you can add insurance instead of only having a record of one insurance. I appreciate how the Therasoft includes insurance feedback about amount paid and amount owed for each session.

Inconvénients :

More efficiency. There are multiple clicks. So when I click regarding registration, I wait a while before I can click bill insurance. I wonder if any of the buttons can be grouped or quicker without delay? Its hard dealing with any lag time at the end of the day or between doing other tasks. I would also appreciate more efficiency when I call for help. Most often someone is not available and when I can a call back-its at a random time and the person does not address my question over voice mail, nor gives me a specific time that I can reach that person. So theres some frustration around accessibility for help. Once I reach someone, the service is great.

We have been using Therasoft since 2012, it works well for our practice.

Commentaires : It takes care of all the requirements to keep client notes for the state of Texas. It also handles a number of insurance companies and their required filing and payments.

Avantages :

It has consistently improved over the years. This is important because the electronic environment has changed as well. With changes in electronics and in state laws, Therasoft has maintained the ability to change with the environment.

Inconvénients :

Sometimes the system runs rather slow. I would blame my WiFi system, but this is a true statement for more than one WiFi system. But overall, it is an excellent program.

Send Out Telemental Health Informed Consent

Commentaires : Therasoft is a company that stands behind their product. They are innovative and always improving their product and interface with their clients.

Avantages :

I can do everything I need in one place for electronic records, insurance, client notes and billing.

Inconvénients :

I have been doing telemental health with them for over six months. There have been glitches throughout for me. Those are finally repaired and the software and portal work beautifully now.

Above and beyond

Commentaires : Overall. Therasoft is working well as an EHR for my practice. I definitely recommend.

Avantages :

The [SENSITIVE CONTENT HIDDEN] and leadership team go above and beyond to help us utilize the software as fully as possible.

Inconvénients :

Because we treat children it would be nice to be able to send statements and communications to the responsible party with their name rather than to the child’s attention.

I have been this Therasoft since 2011. Nothing but pleased at their growth and customer service

Commentaires : I said it earlier

Avantages :

All features. Mostly calendar, assessment forms and history. Keeps us on track and sends reminders to the clients. I dont use the client portal which seems impractical for me. colored icons are attractive and easy to use. They did my website and I am very pleased with it.

Inconvénients :

Reports can improve. I like the reminders. Some more simplicity with client portal use. Customer service and staff need to introduce when necessary so we know who is incharge of the portfolios. Billing plus can be in house. Billing and other reports can be better. The secure payment offer is convenient but too costly and complicated. It can be cheaper as there are cheaper vendors. LIKE CAYAN . Which is a whole saler.

Not Happy Anymore

Commentaires : Not so great anymore.

Avantages :

I like all the functions of the software.

Inconvénients :

Therasoft used to be so great. The customer service was amazing. I couldn't say enough positive things about them but that has all changed. When you call, you get an answering service and someone always needs to call back. In a busy therapy office it's not always easy to take the call when they call. I asked about an issue that I was having several months ago and it never got resolved as a result the employee I wanted to hire got another job. I cannot hire someone until that issue is fixed. Very very disappointed in how things have changed.

The support system is excellent.

Avantages :

The ease of using it. It has everything. I need at my finger tips. I can look at a glance to see client status. That they attended session, they paid for session and notes on session completed. I can easily see outstanding balances on individual clients as well as over all summary of outstanding money owed. I do not take insurance so I can not comment on that part of the program however it looks straight forward as far as ease.

Without this software and the people supporting it, my practice would suffer greatly.

Commentaires : My practice is efficient and I am able to handle all aspects of practice management.

Avantages :

Ease of use, multifunctionality, and the support staff in the A/R department; without them, I would suffer financially, as my focus remains on my clients as opposed to my earnings. Without their efforts and consistent support, I would know little to nothing about what is needed in order to submit claims and deal with insurance companies.

Inconvénients :

Given that I employ the calendar for both professional and personal use, I'd like to have the ability to more easily overlap sessions and personal events.

I like the system and it meets my needs. It is affordable and that is important as well.

Commentaires : All-in-one place for services.

Avantages :

What I like most about this software is the attendance and progress notes format. I also like some of the assessment templates. I like the electronic signatures and the fact that it is tied to billing

Inconvénients :

I love the online sessions function but the picture quality for the provider is very bad. Also, the group notes are difficult. I used to use the group tab but then it does not show on the regular attendance and progress notes tabs. There must be a way that groups can also be on normal calendar and attendance.

Therasoft Online Streamlines the Business Aspect of Private Practice

Commentaires : Therasoft on line makes it easier to keep track of appointments, keep track of payments, and easy to send claims.

Avantages :

Therasoft is easy to use. It not only has an easy to use progress note, but also tracks accounting aspects of your business. Therasoft also has billing that you can send statements to your clients each month. I also like that notes can repopulate from the week before.

Inconvénients :

sometimes moving from screen to screen takes too long.

Easy to use and great customer support

Commentaires : Therasoft makes it easy to attend clients, bill claims and keep track of the accounting and billing. Great software for the practice.

Avantages :

It is easy to attend the clients and bill claims with a touch of a button. Saves time. Very helpful customer support.

Inconvénients :

Really nothing. Just sometimes if walk away for a minute, have to sign back in.

Therasoft Online Review

Commentaires : Excellent. Team always gets back to me.

Avantages :

It’s the software I was trained in and it seems to include every feature possible. My billers prefer it because he software makes it easy to keep track.

Inconvénients :

Can be a little overwhelming for a practitioner- lots of features.

I am most appreciative of the continued improvements made to the site.

Avantages :

I like the pre-registration feature, claims management, integrated website, merchant account, documentation features - but mostly I like the support. One tech, Tiffany P. has been particularly helpful!

Inconvénients :

A list of suggested diagnostic codes based on intake questionnaires and assessments would be nice. There isn't much not to like!