Ameyo Omni
par Ameyo
Qui utilise Ameyo Omni ?
Ameyo est idéal pour le secteur bancaire, financier, des assurances, BPO, de la vente en ligne, de l'éducation, des produits et services informatiques, des soins de santé, de l'immobilier, des médias et des maisons d'édition, des agences gouvernementales, des start-up et plus encore.
Description de Ameyo Omni
Ameyo est un logiciel de relation client omnicanal qui permet aux entreprises de proposer des expériences client cohérentes sur plusieurs canaux. L'offre d'Ameyo s'adresse également aux clients sur le cloud (privé, public et hybride). Ameyo est fier d'être mentionné dans le Magic Quadrant de Gartner pour la troisième année consécutive (2015-16-17). Ameyo est utilisé par plus de 1600 centres d'appels professionnels répartis sur plus de 60 pays dans le monde.
Informations sur Ameyo Omni
Ameyo
http://www.ameyo.com
Fondé en 2003
Prix de Ameyo Omni
Ameyo Omni n'est pas disponible en version gratuite mais propose un essai gratuit. Voir plus d'informations concernant le prix de Ameyo Omni ci-dessous.
Version gratuite
Non
Essai gratuit
Oui
Déploiement
Installation (Mac)
Cloud, SaaS, web
Installation (Windows)
Mobile (iOS natif)
Mobile (Android natif)
Formation
Formation présentielle
Formation en ligne en direct
Webinaires
Documentation
Ressources d'aide
Service de support permanent (réponse directe)
En ligne
Ameyo Omni - Fonctionnalités
Logiciels les + demandés
Avis sur Ameyo Omni
Afficher 5 avis sur 22
Sujit S.
Voice channel feedback
Publié le 02/12/2019
Shivam M.
Commentaires: Our connectivity is increased by tuning some retry time settings and campaign settings.
Avantages:
1) Its ecnomical.
2) its flexiblity with integrating different CRM.
3) It will keep stable until you made a major change in it.
Inconvénients:
1) Every time we have to follow escaltion matrix to close our major/critical ticket.
2) Every time we made patch update something break down.
Réponse de l'éditeur
envoyé par Ameyo le 04/12/2019
Thanks, Shivam! Your feedback really matters! :)
Easy to use and customize application with excellent support team
Publié le 16/03/2017
Ehab M.
Commentaires:
The project was very smooth, all our requirements were developed,
We have asked extra requirements, which were delivered on time as required.
No system failure since installation date (year 2013).
Though there is local support, but any issue raised or new requested required, was deployed with no hustle.
The application, is highly recommended to be used
Avantages: Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels
Inconvénients: Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve
Over-commitment and Under Performance
Publié le 17/07/2019
Vishnu B.
Commentaires: Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
Avantages: When the sales team pitched it, it seems like its going to solve a lot our existing issues which we were facing with current provider however over the last 3 months, we experienced how poor their product & infrastructure is.
Inconvénients:
1. Highly Unstable
2. Poor Support
3. Not cordination with telcos
Ameyo call center solution pros & cons !!
Publié le 05/11/2019
Mitesh S.
Avantages:
I like this software because of the capability to hanlde large number of call flows.
I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.
Inconvénients:
we need to open ameyo client thorugh a java file like we always need to run a java file to open ameyo client and After sometime it will crash automatically or saying app not responding , I think it should be web-base like ameyo webaccess.
Otherwise overall experience is good
Réponse de l'éditeur
envoyé par Ameyo le 04/12/2019
Thanks Mitesh, your feedback really matters! :)
