Pour qui ?

Contact centers, BPOs, collection agencies, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.

Notes moyennes

9 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4 / 5
  • Service client 5 / 5
  • Fonctionnalités 4 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • Version gratuite Non
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • TCN
  • http://www.tcn.com
  • Fondé en 1999

En savoir plus sur TCN

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics required to optimize operations and adhere to industry regulations. Scale up with our true cloud platform.

TCN - Fonctionnalités

  • Conformité FCC
  • Conformité FTC
  • Enregistrement des appels
  • Gestion des contacts
  • Gestion des leads
  • ID d'appelant spécifique à une campagne
  • Planification des rappels
  • Résultats d'appel
  • Saisie de leads
  • Suivi des appels
  • Transfert d’appel
  • Automate d'appel
  • Avis automatisés
  • Collectes internes
  • Gestion de la conformité
  • Gestion des agences
  • Gestion des clients
  • Gestion des commissions
  • Gestion des contacts
  • Gestion des transactions
  • Planification des rappels
  • Plans de paiement
  • Rapports de bureau de crédit
  • Centre d'appel mixte
  • Centre d'appels entrants
  • Centre d'appels sortants
  • Chat en temps réel
  • Enregistrement des appels
  • Gestion de la remontée des problèmes
  • Gestion des campagnes
  • Gestion des listes d'attente
  • Journalisation des appels
  • Mode progressif (progressive dialer)
  • Numéroteur manuel
  • Numéroteur prédictif (predictive dialer)
  • Rapports et analyses
  • Réponse vocale interactive
  • Scripts d'appel

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Avis les plus utiles sur TCN

Effective & Easy to Use Hosted Dialer with Great Support

Publié le 17/04/2018
Vincent M.
Manager, IT Systems & Development
Services financiers, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Effective, hosted dialing solution. Easy to set up and fix call routing, IVR, etc. I'd recommend.

Avantages: Great support and assistance getting set up. Dialers are VERY involved, so this is a great add-on. They provide a lot of great ongoing service as well such as with changing scripts/routing, learning new features and even recording things for you. The interface is a little dated but is feature rich. They have a solution for just about everything you can think of. The pricing is good as well. The reporting is also pretty great and we combine a lot of their automated reporting features with our GoAnywhere MFT software to have effectively built a full integration with our system of record. I've used TCN at two companies and have been very satisfied in both cases.

Inconvénients: If you use a click to dial / manual environment, some of the user admin features are disabled. This means you're beholden to support for simple things such as adding a new user.

Cloud Dialer - Leader of the Pack

Publié le 05/02/2019
Matt K.
Chief Operations Officer and Compliance Officer
Services financiers, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The ability to work with us and create an IVR payment system with our software and tweak performance along the way creates a life-long customer.

Avantages: I have used TCN for years and it is a great company that stays on top of the latest trends in technology and communication preferences. Love the ATDS and the manually-assisted calling (MAC) application to navigate TCPA concerns. Now with SMS rolled into one platform and IVR payment functionality....great product!

Inconvénients: WHen MAC was first rolled out, you had to have some collectors on the ATDS and some on MAC- not very efficient. But now you can everyone on MAC and have the calls roll from ATDS to MAC while working in MAC for accounts where you don't have consent to call cells. Very efficient!

Réponse de l'éditeur

envoyé par TCN le 11/02/2019

Thanks Matt. Your feedback has been shared with development team.

Not the Most Positive of Reviews

Publié le 06/03/2019
Yvonne R.
Sr. Pension Processor
Ressources humaines, 10 001+ employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It seems to have excellent potential. It is good during the call itself (except for sound quality), but the documentation process is onerous.

Avantages: This software seems easy for users to click to transfer, hold and resume. Calls are recorded for quality. Seems flexible in some ways for bundled/complementary service (with ISSI).

Inconvénients: The GUI scrolls to the bottom over and over use rather than situating at the top for a new call.
There are FAR TOO MANY fields to use or to have to skip over.
Topics and SubTopics (documenting calls) are VERY unwieldy and far too challenging to adequately review for real time selection (and this is for my portion that has a GENEROUS 2 minutes) to complete required fields. Too numerous and too much replication. A selected topic should predicate a separate list of subtopics rather than repeating all in both section.
VoIP sound quality is poor. With many interpreted calls it can be time consuming.

LOVE, LOVE LOVE TCN!!

Publié le 07/02/2019
Stephanie W.
Director of Revenue Recovery
Hôpitaux et soins de santé, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: TCN allows my reps to take and make more calls than usual. It gives me daily reports as to the work performed. The service and response time is excellant. The TCN reps are absolutely willing to help without any attitude even when I am having a hard time following or asking the same questions.

Avantages: I like the easy set up for campaigns. I appreciate the little maintenance that is required throughout the day. I like the noise the campaigns creat on floor with all the incoming calls it creates.

Inconvénients: There is a lot I still do not understand or utilize. Sometimes the intricate ins and outs make it difficult to follow and understand.

Réponse de l'éditeur

envoyé par TCN le 11/02/2019

Thanks for the great feedback! Your feedback has been shared with development team.

Administrative Director of Operations

Publié le 04/03/2019
Ken R.
Administrative Director of Operations
Hôpitaux et soins de santé, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: TCN has been a fantastic partner to my company for many, many year. Have also used TCN with a prior employer and have nothing but positive things to say about TCN.

Avantages: The software is very reliable with minimal downtime. The data is consistently accurate. As good as the software is, the supporting team from TCN is even better.

Inconvénients: Would like functionality to set different rules for limiting contact frequency for a phone number so that a client like me can have X days for client ABC and Y for client DEF or based upon account strategy.

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