Pour qui ?

Petites et moyennes organisations à but non lucratif, organisations internationales et multisites.

Notes moyennes

323 avis
  • Note globale 4.2 / 5
  • Facilité d'utilisation 4.2 / 5
  • Service client 4.2 / 5
  • Fonctionnalités 3.9 / 5
  • Rapport qualité-prix 4.3 / 5

Informations sur le produit

  • À partir de 19,00 $US/mois
  • Version gratuite Non
  • Essai gratuit Oui
  • Déploiement Cloud, SaaS, web
  • Formation Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Higher Pixels
  • http://www.donortools.com
  • Fondé en 2004
  • Round Rock, TX

En savoir plus sur Donor Tools

Donor Tools est un logiciel de gestion des donateurs pour les organismes à but non lucratif et les églises. Donor Tools est rapide, simple, abordable et en ligne. Donor Tools est une base de données de donateurs à des organismes à but non lucratif qui aide les œuvres de bienfaisance, les églises et les organisations en pleine croissance à prendre des décisions intelligentes et à collecter plus d'argent. Avec un nombre illimité d'utilisateurs et de dons, des balises intelligentes, des noms multiples, la possibilité de fractionner les dons, les dons en ligne, les intégrations dans QuickBooks et MailChimp et d'autres fonctionnalités encore, vous êtes opérationnel.

Donor Tools - Fonctionnalités

  • Analyse du service client
  • Catalogage et catégorisation
  • Contrôle des réponses par e-mail
  • Gestion des connaissances
  • Messagerie instantanée
  • Mesure des performances
  • Portail libre-service
  • Recherche
  • Suivi du support client
  • CRM
  • Don récurrent
  • Dons par SMS
  • Découverte de donateurs
  • Gestion des abonnements
  • Gestion des bénévoles
  • Gestion des campagnes
  • Gestion des donateurs
  • Gestion des dons
  • Gestion des enchères
  • Gestion des promesses de don
  • Gestion des subventions
  • Gestion des événements
  • Gestions des anciens élèves
  • Suivi des contributions
  • Traitement des paiements
  • Achats et réceptions
  • Budgétisation et prévision
  • Comptabilité clients
  • Comptabilité des partenariats
  • Comptabilité fournisseurs
  • Gestion de la conformité
  • Gestion des donateurs
  • Gestion des ressources
  • Grand livre général
  • Rapprochement bancaire
  • Suivi des activités
  • Base de données de contacts
  • Contacts partagés
  • Gestion des leads
  • Gestion du pipeline de ventes
  • Importation et exportation de contacts
  • Outils de prospection
  • Recherche/Filtre
  • Segmentation
  • Suivi des interactions
  • Don en ligne
  • Don récurrent
  • Dons par SMS
  • Gestion des campagnes
  • Gestion des donateurs
  • Gestion des dons
  • Gestion des promesses de don
  • Gestion des reçus
  • Gestion des événements
  • Suivi des dons
  • Tableau de bord
  • Traitement des paiements
  • Base de données de membres
  • Comptabilité
  • Gestion des abonnements
  • Gestion des bénévoles
  • Gestion des collectes de fonds
  • Gestion des comités
  • Gestion des cotisations
  • Gestion des donateurs
  • Gestion des médias sociaux
  • Gestion des événements

Avis les plus utiles sur Donor Tools

A hermit shell for our organization

Publié le 14/02/2017
Kristina B.
Senior Conservation Associate
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We are a small nonprofit protecting farmland in Maryland. We went from excel sheets all over the place to Donor Tools and that has been the right choice. There were lots more expensive and complicated donor management tools out there but I like how donor tools has lots of useful features but is very intuitive for a non-technical minded staff to manage. I've had to train a new staffer on it and it is been pretty easy. I see Donor Tools as a good fit for us while we begin better management of our data, its possible we will need a more powerful solution as we grow (hence the hermit shell in the title) but I'm very satisfied now. I really wish I had gone with Mail Chimp way back when because not having that integration is my main gripe, but not Donor Tools' fault (we are on Constant Contact). I have gotten an offshoot organization on Donor Tools because of its ease of use. Best Parts:
Smart tags are magic!
I didn't have to build anything- just add data
Thank You notes and tracking of correspondence
Reasonably priced for the features offered
Searching for lapsed donors is a breeze
tracking pledges
The donor overview page is very helpful- I like the graph
Cons
-Sometimes the PayPal integration is spotty, leaving out information (like a last name or street address)
-Learning markdown was tough at first but I got the hang of it.
Room for improvement
-I'd appreciate more ways to graph - break out the dashboard graph with other options- maybe a reflection of the number of new donors or number of lapsed donors year-to-date?
-When writing thank you notes, you should be able to name each letter there - viewing them by date is not as helpful as being able to look into that drop down and find the letter I marked "Spring Board Member thanks" or "fall fundraiser" etc. I end up having to save templates in word and cut and paste.
-The printouts of donor records are very small print and gray- please make them more legible.

Avantages: Smart tags, thank you notes and most of all ease of use generally.

Inconvénients: I wish it had integration with Constant Contact. Pay Pal integration is sometimes spotty, leaving out data on donors.

Love DonorTools, but it has some needs

Publié le 15/02/2017
Matt S.
Executive Director
Gestion d'organisme à but non lucratif, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall, I very much like using DonorTools, and I've recommended it to many of my fundraiser friends. There are a few features, however, that could use significant tweaks: - The dashboard screen shows a line graph of funds raised year over year. However, it doesn't allow modification of the graph to sync with an organization's fiscal year. This could be a very helpful snapshot, but right now its basically irrelevant.
- The same syncing issue extends to donor profiles, where the graphs (and the smart tags) generally go by calendar year when they really ought to be customized to fiscal year.
- DonorTools really needs an app. When I leave meetings, I want to make notes before I forget all the relationships and details I was told about. An app version that focused on note-taking and relationship connections (which are the most important in day-to-day) would be very helpful.
- The email sync with MailChimp is problematic. There are plenty of contacts whose email addresses I need to record without having them automatically added to our email list. The only option right now is to mark them as "do not email," which later makes it confusing to know which people opted themselves out of emails and which ones were taken out by me because the contact wasn't at the point yet where we should be sending them emails.
- Has DonorTools considered a partnership with Stripe to better manage the donation page? The current donation page is unusable for MCC because there are too many gates and it isn't very mobile-friendly, but I hear Stripe has many of these issues already resolved and that they have quite a few partnerships with smaller databases (Little Green Light comes to mind).
Thanks for soliciting feedback. I'm very glad to be using DonorTools, and I believe an even greater number of people would jump on as well if some of these minor issues were addressed!

Avantages: Easy to use. Tags are great.

Inconvénients: Can't sync features to fiscal year. Donation page is unusable.

We use DonorTools for Donor Management in a small nonprofit.

Publié le 08/05/2017
Mark B.
President
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: Ease of use, and modern interface are DonorTools strong points. I like the way it is so easy to setup the software; seeing income trends in the Dashboard compared to previous years is very helpful. It is really nice to have all our donor information in one place. I love that it syncs with MailChimp and so we have one organizational list of donors. Even though we are a small organization with 3 active workers accessing the information, it is so helpful that all the information is online and accessible to all of us independently and simultaneously from any computer no matter where we are in the world. Exporting lists are easy and very useful. For our small organization, the ability to setup fund pages for many different projects with boiler plate text is invaluable. There is no programming required and yet we have an easily accessible donor giving website with multiple fund pages available for our donors. It is really so simple that almost anyone can manage and maintain the donor management functions of your organization. Most of our donors probably do not often need or use the donor access functions, but it is very nice to be able to have these features without paying extra for the feature.

Inconvénients: Within the reporting functions (which are really quite good for the provide types of reports), there is a significant omission. It would be really helpful to print fund reports showing totals for a specific time period for all the funds. That just isn't possible with the current software. You can print a report on any ONE specific fund, but printing out fund totals for a year on funds is not supported. Either you must export data to spreadsheets and then produce the reports, or you can prepare reports on each fund and manually create summary reports. We have asked for additional fund reporting functionality, but as of yet this is not possible. DonorTools overall is an excellent program, but this one weakness in fund reporting is problematic. Our wish list would also include automated reporting to an email account, but that might be a bit much to hope for at this price point.

Donor Tools BEST and Most Needed for NonProfit Organizations

Publié le 15/02/2017
Erin T.
Ministry Founder
E-learning, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Donor Tools is something I looked for YEARS something simple to use that was online and cloud based. It's more than affordable and the support is beyond anything we could have imagined. I have recommended Donor Tools to so many and so has my son who builds websites. Every nonprofit should get rid of their old software and move over to Donor Tools. It took only a short time to get us moved over, 3 years worth, but when tax time comes, the EASE saves us hours and hours. There are too many features to expound upon, but a few are: allowing donors to update phone numbers and addresses, while also having a print off for the end of the year taxes. Also allowing multiple users, different permissions. Having custom thank you notes, with prior donation amounts included. Tags to group donors. Honestly, the benefits are endless and I have yet to find one drawback to Donor Tools.

Avantages: As I said, there are too many features to expound upon, but a few are: 1. Allowing individual donors to update their own phone numbers and addresses, while also allowing them to see all their donations, then at the end of the year, have something they can print off for their taxes. 2. Also allowing multiple users within your organization, along with different levels of permissions. 3. Having custom thank you notes, with prior donation amounts included. 4. Tags to group donors you need to list on your nonprofit taxes. 5. Honestly, the benefits are endless and I have yet to find one drawback to Donor Tools.

Inconvénients: NONE, not one.

Gets the Job Done

Publié le 24/01/2017
Ron M.
CEO
Gestion d'organisme à but non lucratif, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: When I first arrived at this organization as the new CEO, I found that we were using DonorTools, an online-based CRM that I had never heard of before. Belonging to a national federation, I made inquiries, and found that no one else had reported using it either. Having used a few others, and being more comfortable with them, I figured that at the end of FY, I'd just switch, however, we weren't really in a financial position to do so. A year later, and I realized that I had come to love the program for its simplicity, user-friendliness, and above all, cost. The value of the program itself is quite significant, especially compared to other CRM companies that many would consider 'standard'. DonorTools gets the job done, and now that I'm comfortable with it and more familiar with it's structure and capacity for information, I can't imagine using any other product, now or in the future. We have many hands in the system, including me, our RD department and Finance/Administration. The learning curve is simple, which means on-boarding new staff takes much less time than with other systems. The Dashboard and user ticker displays are incredibly helpful to let me take a 30,000 foot view often, without having to get tangled up in flags, and clicking through seven different sections to get an overview. We were a $950,000 organization in 2014, small in comparison to most in my field, but this year will come in just under $1.9million. DonorTools has kept up with us through this remarkable growth, and really demonstrated why it's important in the non-profit field to review practices often, and keep your mind open to other systems.

Avantages: Simplicity, Structure, Online Platform

Inconvénients: I wish there was a little bit more flexibility in some functions.

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