Qui utilise Zuora ?

Plus de 1 000 entreprises font confiance à Zuora pour renforcer leur activité d'abonnement.

Description de Zuora

Zuora permet aux grandes entreprises de lancer, gérer et se transformer en entreprise d'abonnement. La suite de produits de Zuora est conçue pour automatiser la facturation récurrente, les recouvrements, les devis, la comptabilisation des revenus et les indicateurs d'abonnement. Réduisez le taux de désabonnement, automatisez la facturation et développez votre activité d'abonnement avec Zuora.

Informations sur Zuora

Zuora

http://www.zuora.com/

Fondé en 2007

Prix de Zuora

Zuora n'est pas disponible en version gratuite mais propose un essai gratuit.

Version gratuite

Non

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Zuora - Fonctionnalités

  • Base de données de contacts
  • Calculateur d'impôts
  • Facturation des dépenses imprévues
  • Facturation des projets
  • Facturation en ligne
  • Facturation récurrente et des abonnements
  • Facturation à l'heure
  • Factures personnalisables
  • Gestion des demandes de paiement
  • Paiements en ligne
  • Paiements mobiles
  • Portail de facturation
  • Prise en charge de plusieurs devises
  • Traitement des paiements

Logiciels de facturation : afficher la liste complète

  • Facturation a posteriori
  • Facturation récurrente
  • Facturation récurrente de plusieurs périodes
  • Facturation récurrente et des abonnements
  • Gestion des demandes de paiement
  • Portail libre-service
  • Prise en charge de plusieurs devises
  • Traitement des paiements

Logiciels de facturation récurrente : afficher la liste complète

  • Catalogue de produits
  • Facturation récurrente
  • Gestion de l'impôt
  • Gestion des annulations
  • Gestion des demandes de paiement
  • Gestion des inscriptions
  • Gestion des réductions et des coupons
  • Logiciels de gestion des souscriptions
  • Portail libre-service
  • Prise en compte des revenus
  • Suivi et analyse de l'utilisation

Logiciels de gestion des souscriptions : afficher la liste complète

  • Conformité PCI
  • Facturation
  • Facturation récurrente
  • Intégration des caisses
  • Intégration des services de traitement des paiements
  • Paiements en personne
  • Paiements mobiles
  • Portails de paiement multiples
  • Prévention des paiements frauduleux
  • Rapports et analyses
  • Signature électronique
  • Sécurité des données
  • Traitement de cryptomonnaies
  • Traitement des cartes de crédit et de débit
  • Traitement des paiements
  • Traitement des paiements ACH
  • Traitement des paiements en ligne

Logiciels de traitement des paiements : afficher la liste complète

Zuora - Logiciels similaires

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Avis sur Zuora

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Overall rating

3,9/5

Average score

Facilité d'utilisation 3,3
Service client 3,7
Fonctionnalités 3,9
Rapport qualité-prix 3,5

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Écrivez votre avis !
Utilisateur vérifié
VP Marketing
Institutions religieuses, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/11/2018

"The best subscription billing"

Commentaires: Zuora staff were great to work with. GREAT support and always ready answer questions. They helped us get everything moved and confirmed that it could handle all of our crazy use cases.

Avantages: We moved from an archaic system to Zuora and it was amazing!!! Out of the box it handled so much of our data that was hidden behind a black box. Anyone could login and see where we were or run a report and get churn numbers or ARR, MRR, and other great reports.
We got it connected quickly and it worked without too much hassle. It just works!

Inconvénients: There are SO many features we didn't use. We didn't need them but I saw them in the tool and made the UI a little clunky to figure out where you needed to be in the tool.

  • Source de l'avis 
  • Publié le 28/11/2018
Utilisateur vérifié
Billing Specialist
Services financiers, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 14/08/2019

"Getting Better"

Commentaires: For the first 2+ years, my billing team experienced lot of frustration because it seemed like Zuora had plenty of limitations. Come to find out, they do have limitations, but they are continuously improving and if you have the time and resources you can customize and get a lot out of the billing system.

Avantages: The Zuora billing system has grown on me. I attended Zuora's annual conference in 2019 (I highly recommend going) and learned a lot about existing and upcoming features. Zuora's representatives are dedicated to helping my company customize the billing system and recommending best business practices. Zuora is alway improving and adding functionality, so I do expect it to continue to get better and to meet more of my company's billing needs. They also offer "Zuora University" which is a series of online interactive videos that provide a lot of good information.

Inconvénients: Zuora was not easy to use at first and the implementation process was rough. Zuora is not particularly intuitive so it took a lot of trial and error, reading through their help articles, and requesting help from their support team. You have to invest a LOT of time and resources to get the full benefits of the system. My company has also found that we have to purchase additional features in order to improve upon our experience.

  • Source de l'avis 
  • Publié le 14/08/2019
Utilisateur vérifié
Principal Engineer
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 16/07/2018

"I was a developer/maintainer/admin on this for a number of years at my last company"

Avantages: as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company.

Inconvénients: Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when outputing to finance software (think a support charge attached to a licensed monthy cloud service). To their credit when I left the position where I was working with them they were getting better so it's possible they are in the process of closing some of these gaps. One last thing is that there is no production matching sandbox, they can refresh a sandbox for a certain snapshot in time (for a price) but in an enterprise environment that is stale moments later plus their sandboxes for some reason have slight implementation differences that come to light when leveraging the API heavily.

  • Source de l'avis 
  • Publié le 16/07/2018
Utilisateur vérifié
Junior Project Manager
Marketing et publicité, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 07/11/2018

"Needs more power"

Commentaires: Although I have learned a lot about Zuora functionality, I still lack confidence in being fully capable using the software. This stems from Zuora's lackluster knowledge base as well as not so good customer support. I feel like there are too many limitations, most of them in place to make you upgrade.

Avantages: Good to use for subscription services. The software allows for some basic billing functions and AR reporting.

Inconvénients: There is a lot of functionality that is left to be desired. Out of the box reporting and data manipulation is very rigid and makes it hard to run recurring reports. If you have the money you can buy more functions but a lot of it should be included if you ask me. Invoices are messy and are limited on what and how the information can be represented. Customer service tries to hard to close the ticket quickly instead of being more thorough. Although works decently, still needs more work.

  • Source de l'avis 
  • Publié le 07/11/2018
Utilisateur vérifié
ERP Systems Analyst/Salesforce Admin and Developer
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 17/01/2019

"Zuora Review"

Commentaires: Been great so far, great tool for any SaaS company

Avantages: Excellent for any subscription business. The subscription object model by Zuora is solid and you can slice and dice the subscription offerings to provide lots of options for your customers.
Very easy to integrate to your other systems using their APIs. Salesforce Zuora connector is awesome. Very easy to set up credit card processing through on of the partners.

Inconvénients: Reporting is moderate at best, it can be improved.
I would not recommend zuora to customers who sell their products through a reseller.

  • Source de l'avis 
  • Publié le 17/01/2019