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Description de protel PMS
Logiciel hôtelier offrant une solution de gestion hôtelière tout-en-un, des petits hôtels aux grandes chaînes hôtelières internationales.
Qui utilise protel PMS ?
Des hôtels innovants, qu'ils soient grands et multisites ou petits et indépendants, qui s'appuient sur la technologie pour s'acquitter de la majeure partie de leurs tâches quotidiennes. Il existe des variantes du produit adaptées à tous.
Où peut-on déployer protel PMS ?
À propos de l'éditeur
- Planet
Assistance protel PMS
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
Langues
anglais
protel PMS - Prix
À partir de :
- Non, pas de version gratuite
protel PMS n'est pas disponible en version gratuite. La version payante de protel PMS est disponible à partir de 1,00 $US/mois.
Plans de tarificationÀ propos de l'éditeur
- Planet
Assistance protel PMS
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat
Langues
anglais
protel PMS en vidéos et en images
Fonctionnalités - protel PMS
Alternatives à protel PMS
Avis sur protel PMS
After reading all the review I thought I need to add one
Commentaires : I still think Protel is an amazing system the team is always there to help and this is the most important thing, its not the cheapest in the market I must agree, but overall I'm very happy with it.
Avantages :
People are saying customer service is abroad, it is not true the team are based in UK and they are amazing team, CSR is great, regardless when you calling there is always someone to help.
Inconvénients :
I agree on certain things new interface might take months, had this issue with ReviewPro despite being promised that they have the interface but its been over a year now and still waiting for an answer.
Solid System
Commentaires : Solid system for small to medium size properties. I say this as I only implemented on this size property.
Avantages :
Ease of implementation for onboarding new properties from a group perspective
Inconvénients :
Reports are pretty standards and sometimes difficult to customize
focus is on own interests, customer needs are irrelevant
Commentaires :
Protel is not a reliable partner
As an IT service provider, Protel is not interested in automating the application
The employees do their best, but customers cannot accept such a policy if they want to do business successfully
Avantages :
5 years ago we had a good contact and support good though not always quick. Since 2 years support for on premise products is declining quickly and the needs of customers are irrelevant
Inconvénients :
Protel does not keep its promises Protel leaves its on premise customers "out in the cold" Effective cooperation is blocked to the best of its ability
Réponse de l'équipe de Planet
il y a 12 mois
Dear Karin, Thank you for taking the time to write this review. We appreciate your feedback and want to ensure you our teams are committed to providing our customers with efficient and reliable services. We are sorry to read that you have been dissatisfied with the support experience and lack of automation for Protel OnPrem. Your feedback has been shared internally. We value your privacy and would kindly ask you to reach out via email at support-management@protel.net where we would be able to discuss the points you have raised further. Yours Sincerely, The Customer Experience Team
Good ,solid software with a lot of options , tons of reports and a lot of add ons.
Avantages :
Highly customisation in almost every feature of the software. Solid performance in sales, reservation and front office department . Restaurant POS operates well . Highly recommended for medium-larger hotel units who want to use the reports ...Lots of reports for revenue and not only .. Ease of use is not that good but it can be learned without much effort. Connectivity with third party software .Powerful add ons. Good costumer support Stable.
Inconvénients :
Price of the software could be more competitive . If you wish to get the proper value of the software add ons are compulsory not optional .So be ready to pay if you want the full range of "goodies" Interface bit dated , needs an update .Also the reservation module needs to show more information . In some new PC's sometimes the software crashes ( weird but unacceptable issue,)
Réponse de l'équipe de Planet
il y a 7 ans
Dear Dim, Thanks for taking the time to share your valuable experience of working with our software. I'm really pleased to hear you're getting so much out of it. As for the downsides you have mentioned, we, like any other top #hoteltech vendor, are working hard on delivering even better value. Have you seen what the new protel.I/O can do? It addresses the interface/add-on conundrum; opening up our software to engage more freely with other vendor's products. Google what our CEO Ingo Dignas said 2 weeks ago at the HITEC Dubai - I'm sure you'll like it! Again, thanks for choosing protel. -Jeremy Armes, VP Marketing, protel hotelsoftware GmbH
One of the best PMS comes with great value for money
Avantages :
This PMS has been a life saver for the hoteliers, it has a lots of features to use and easy to use this platform. With a small training you would develop the learnings of running its all features. The tool comes with a value for money that has lot of options to discover, managing operations, distribution connectivity, reservations, managing rate & inventory, payments runs so smoothly.
Inconvénients :
Sometime exporting or importing bulk data becomes an issue where the tool stop working and does not respond.
