Description de Prism
Logiciel de maintenance préventive pour le secteur immobilier. Fourni pré-rempli avec les calendriers et tâches standard du secteur GSA.
Qui utilise Prism ?
Solution d'exploitation immobilière pour les professionnels de l'immobilier commercial, qui aide à la maintenance préventive, au suivi des incidents, à la sécurité incendie et vie privée, aux communications, à l'accès des visiteurs, etc.
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Avis sur Prism
Commentaires : Make doing preventative maintenance a lot easier
Overall quality, user friendly and make changes on the fly. awares ability to adapt improvise and overcome any obstacles
we would like to see aware incorporate a round, inspection and meter reading module along with an electronic log book
Done Right Building Services
We have been using the Aware Manager program for the past Five years and we love the functionality of the sytem. We also enjoy the trending and tracking capabilities along with the detailed reports that are generated for our customers and clients. Having multiple field account locations with only two field operations managers trying to cover multiple states would be a nightmare without the Aware Manager program. This program has allowed our company to reduce cost and maximize our effeciency all at the click of a button and our account managers and technical support team are extremely knowledgable and compentent of all aspects of the system. Whenever I have a question or need to further my knowledge of the systems capability, they are always available to assist. I would highly recommed Aware Manager to any company that manages multiple sites and locations.
We all know that all program systems have minor problems however I have not been able to identify any that relates directly to my service line. Furthermore, I am happy to say that I have given them a wish list of additional items or tasks that I would like to see the system be able to provide me that is specifically catered to my line of business and their data programmer was able to create and write a new program to meet my needs.
Customer Service Lacking
Commentaires : Overall, the software is fine for it's intended purpose. It has glitches and issues like any software program and I go through a yearly back and forth with BE over these issues. Here's the problem: Customer service and care is greatly lacking. Every year at some point I stop receiving guest arrival notifications. My first step is to contact the building I work in (it's a J. Hancock tower in Chicago) to let them know of the issue (as we are a tenant in a building that uses BE software). After they have very little luck in getting help they pass the ball to us to reach out to BE ourselves. I am usually met with the same canned response every year to do ABC first and make sure before they begin "wasting" their time looking into our issue. So I make sure that ABC is done and determine that is not the problem. Then at some point, after they have suggested a few more things to fix our issue determine that the problem is user error and they close out the ticket stating that I'm not using their software correctly. I've been a user of the software for 5+ years. I have kept all of our email threads with all of this back and forth and looking back, I can see that every year it is the same from them and it always turns out that the issue ISN'T user error in the end. This year I'm having trouble even getting anyone to respond to my emails about our current issue (no guest arrival notifications for OVER 1 MONTH). Unacceptable.
It's simple to use and has very basic features that anyone should be able to easily understand.
The occasional glitches where guest arrival notifications aren't working.
Commentaires : I have not had any problems with Building Engines. I appreciate the ease of making service requests as well as the convenience of simply logging in and reporting a problem. It's a one stop shop for all of your service needs.
Part of my job is office management and if there are any issues with our leased office space, we use Building Engines to communicate these issues to the property management company. It's very easy to use and gives you the ability to make any request you may need. Once you log in and make a service request, it is immediately assigned to the appropriate person and they will schedule you in. We recently had an issues with spiders and through Building Engines we simply noted that we had a pest control issue and they sent a contractor out to assist.
Once your request has been assigned there are no updates in-between when you submitted the request and when the contractor shows up. So, for example, if the building maintenance person has numerous tenants i front of you, it could be a couple of days before he can install new lights. You do not receive any updates as to when approximately you can expect to be helped.
Good Software for Property Management Teams
Commentaires : It is a very solid working platform. However, recently they have been having issues with their email service provider sending administrators email notifications for tenant work orders. Despite this minor hiccup, support has been great and you can literally chat with support for troubleshooting online within seconds!
It’s a pretty intuitive platform that is easy to navigate on managements side, as well as in the tenants side. It’s a great place for tenants to place work orders and make reservations for amenities, as well as for management to track leases, insurance, billing and correspond with tenants.
You have to contact support to give another administrator permissions, which isn’t made clear during initial use. It’s also annoying that in order to track subcontractors COIs, you have to make a whole profile for them and go through all of this set up as if they were vendors provide a lot of irrelevant information.
Logiciel trouvé dans
- Logiciels de gestion immobilière
- Logiciels de gestion des fournisseurs
- Logiciels de gestion de coworking
- Logiciels pour audit énergétique
- Logiciels de gestion locative
- Logiciels de gestion locative immobilière
- Logiciels d'immobilier commercial
- Logiciels de maintenance préventive
- Logiciels de gestion des visiteurs
- Logiciels de gestion événementielle
- Logiciels de gestion des ordres de mission
- Logiciels WMS (Warehouse Management System)
- Logiciels de gestion de la maintenance
- Logiciels de gestion des installations
- Logiciels CVC (chauffage ventilation climatisation)
- Logiciels de maintenance des équipements
- Logiciels de maintenance de bâtiment
- Logiciels de durabilité
- Logiciels de gestion de la sécurité