15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Description de LiveRez

LiveRez est un des logiciels les plus connus et les plus utilisés au monde pour la location de vacances. Il s'agit d'une plateforme cloud tout-en-un, optimisée par un partenariat ! Elle fournit tout ce dont vous avez besoin pour gérer votre entreprise, dans un seul endroit, du meilleur site web réactif au logiciel de back-office le plus complet et le plus intuitif disponible n'importe où. De plus, une assistance exceptionnelle et des intégrations directes avec Airbnb, PointCentral Smart Home Technology, QuickBooks, CSA Travel Protection, VacationRentPayment et bien d'autres !

Qui utilise LiveRez ?

L'éditeur s'est associé à plus de 1 000 entreprises professionnelles de gestion de location de vacances, allant des start-up à certaines des plus grandes entreprises de gestion au monde.

LiveRez Logiciel - 1
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LiveRez Logiciel - 5

LiveRez ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

LiveRez

LiveRez

4,5 (86)
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VS.
À partir de
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134
5
4,4 (270)
4,1 (270)
4,2 (270)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur LiveRez

Note moyenne

Note globale
4,5
Facilité d'utilisation
4,5
Service client
4,5
Fonctionnalités
4,1
Rapport qualité-prix
4,1

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Trouver les avis classés par note

5
78%
4
10%
3
3%
2
2%
1
6%
Matthew
Matthew
Property Manager for Short Term rentals (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great people, great software

5,0 il y a 6 ans

Avantages :

The people behind the software is what makes this so valuable. Is we need help with something they are only a phone call or email away. They always get back to me the same day. I love this kind of support.

Inconvénients :

The needs of our business keeps changing, keeping up with these changes are hard and sometimes take longer then I would like. I know the developer of the software are working hard to implement the changes.

Stacy
General Manager (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Love this Company!

5,0 il y a 4 ans

Commentaires : I came from one of those larger companies, that promise everything and delivered nothing. Since I have been with Liverez they have always been upfront and truthful. If something didn't work they let me know. For me business is more than just business, I want a family relationship. The people that care about you more than there bottom line and want us all to succeed.

Avantages :

Ease of setup and support doing so. Use of the software is very hands on and if not support is always there. Support is huge for us as we had none with our old company.

Inconvénients :

I came here as they are an all in one, as time has gone on they have branched out(which I am excited about) but my cost has gone up adding all these other systems to run my business. However, if I want the top of the line everything, one company can't do it all. I am thrilled with all they do, and glad they allow other businesses to work together with us.

Chelsey
Owner (É.-U.)
Hôtellerie, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Considering making the switch to LiveRez? I would advise you to RUN away and not look back!

1,0 il y a 2 ans

Commentaires : I think I've said it well enough in other places, but don't give this company the time of day or your money. Until they completely revamp management, company structure, engineering...basically every piece of their platform and staff, it's a non-functioning dinosaur; an incredibly expensive, non-functioning dinosaur. Save some money, many hours of headaches and exhausted frustration and build your business elsewhere. After many years with LiveRez we are sadly going to have to sever ties. There are no signs that it's returning to any shell of it's former self, and I'm done lighting money on fire to work harder and harder with poorer results.

Avantages :

Many years ago, LiveRez was a wonderful product. Reservations, guest communications, and support all flowed seamlessly. Nowadays, it's a shell of what it once was. Overall most of the features are still there, but the innovation and support are gone, which makes it an outdated, clunky, and drowning software platform. I like what LiveRez once was. Then it was bought out and the pricing doubled while the innovation, support, product quality, and management went down the toilet. There's a reason everyone who used to work for the company has left. It's expensive trash at this point, and I wouldn't recommend it to anyone. Glitter on a poorly built house of toothpicks is about what I would equate LiveRez to at the current moment.

Inconvénients :

Support, engineering, and tech are some of the worst I have ever experienced. Most recently we have been waiting a month for major issues with our email system to be resolved. I am having to manually send out every single email to every single guest at all of our properties in the meantime. That amounts to thousands of emails and hundreds of wasted hours. Their API integration is horrendous, with again, no support and outdated features. All of our properties were taken offline on VRBO for almost two weeks while VRBO waited for support from LiveRez to integrate, and guess what, LiveRez doesn't have ANYONE who supports the integration on their team. We finally had to give up and break off the integration after losing bookings for almost two weeks! Support is an absolute joke. Be prepared to have a ticket opened and perhaps responded to days or weeks later. No one checks the threads on tickets, so different people will reach out without being informed of the issue at hand or what has been done to improve it. LiveRez will dazzle you with all of the features they offer, and then they will nickel and dime you to add any of those features onto your system. At a base rate, I already pay more to LiveRez than any other software out there would cost me, and I have bare bones features. Do you like digital signatures and automated guest contracts? Extra $. Do you like accounting features? Extra $. Do you like integration? Extra $. Integrated Door locks, $ ...RUN AWAY!

Réponse de l'équipe de LiveRez

il y a 2 ans

Chelsey, I wanted to submit a reply to you here, but do know you've been in touch with our General Manager and the issues have been resolved, or are actively being worked through as of several weeks ago. I'm so sorry to hear about your frustrations. We want your experience with us to be a positive one, and I can't imagine how frustrating it must have been while we worked on a resolve for you. In thinking about how deeply we care about our partners and their experiences, I want to find out if the technical challenges you encountered have been resolved, as in checking with our team, it does sound like they've been in very regular communication with you for the past several months to work through the anomalies you've experienced. I do hope the complications have been resolved to your liking and your review is updated to reflect this, many thanks, Chelsey! I'll personally keep sending folks your way as your beautiful portfolio makes me miss the beach!

Daniel
Owner (É.-U.)
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

It's all about the team that supports the product!

4,0 il y a 4 ans

Commentaires : Our experience has been awesome. We love the company, the the support and engineering staff, and everyone we've had the pleasure of meeting or working with. I don't think we could have made a better choice for a platform to support us and out growth.

Avantages :

The team behind the product! There is a real partnership between us and the software pros that created the platform and maintain it.

Inconvénients :

Some of the functions are a bit outdated and cumbersome, but effective. This might be a real hinderance if there wasn't an awesome support team to help navigate thru it.

Amanda
Owner-CEO (É.-U.)
Immobilier, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

LiveRez is the best software on the market!

5,0 il y a 3 ans

Commentaires : My overall experience with LiveRez has been wonderful. From using the software as the GM of another company to setting up my own company with LiveRez, I have found the software and the team to add extreme value to my life as a vacation rental manager!

Avantages :

I have several favorite features; the website, trust accounting system, the calendar. Everything is easy to navigate and presents very well.

Inconvénients :

The only con is within the integration with Airbnb. There needs to be a way to import external OTA calendars to Airbnb to avoid double bookings without having to use a channel manager.