LiveRez

LIveRez

Commentaires : Great.

Avantages :

The support is key. I had some issues in the past regarding communication, but after having some conversations with higher ups, it feels good now. I feel that the responsiveness has improved a lot. LiveRez is a wonderful company overall. I've had other similar companies contact me about switching, but I can't see that ever happening. Thank you for helping me build my business! I couldn't be happier.

Inconvénients :

The one con is that when suggestions are made for enhancements that feel important for all partners, they don't seem to be taken into consideration or taken seriously enough. Example, credit card decline notices. I don't have a way to know if a credit card is being declined, unless I run a report to see if balances are due.

Ease of Use as a Back and Front End person

Commentaires : We have been using Live Rez for 3 years now and find it a convenient and easy to use program with great funtionality for what we do. I personally have worked with all the different divisions of LiveRez and enjoy the knowledge and helpfulness of the staff. The support staff are always willing to search something out if they don't have a ready answer. Live Rez has great training and education modules. Our staff especially enjoy that we can listen and participate in the live Webinar and then either replay it or have the written download available at any time after. This is especially good when there is a function only used on rare ocassions. The Quick Books intergration is a plus for me as it quickly transfers information from one platform to the other. There does however need to be a fix to the refund and negative transactions so that we do not have to manually track them through. I believe this is being worked on. The ease of doing bookings gets 5 stars from all of us. I especially enjoy the fact that I can work with a customer on my mobile phone where ever I am and so am not having to be near a computer. The reports are easy to adjust to see information in various ways and time periods and are easily exported to Excel for additional functionality. CRM is wonderful and a real time saver. The fact that we can easily modify emails for a property and set a time for them to distribute and not have worry about it. We use the Lead Program and like it very much. The Owner Statement System, while okay, could be better. I have been used to being able to see the Owner Statements for any month at any time. With LiveRez you need to close a month before opening a new month to ensure any balances carry forward. While you can post recurring monthly expenses, you cannot set up annual ones. Overall a great program, easy to use and would recommend it anyone looking for an affordable, easy to use program. Staff at LIve Rez are easy to deal with and usually responsive within a short time period. Sometimes it can be a few hours - mostly I think because of the time difference between them and our area (2 hours).

Not ready for the market

Commentaires : The people are pleasant, but I am more interested in a system that works as expected

Avantages :

Website is very professionalAuto emailsGreat potential

Inconvénients :

-Huge learning curve-Lots of bugs-Must export data to make sure things are running smooth with your reservations (for example if a reservation is made online and the cc declines you have to run a report to catch it because it approves the reservation and puts it due on the day after check-in)-Double enter property information to use the work order portion of Live Rez-Only one owner can see statements-The legacy system is not hidden causing confusion for those not using the old system-Help files are outdated-Help files do not show many aspects of the system-You cant change a guest on a reservation-You cant have weekday vs weekend rates-You cant send a quote while setting a hold (we have to manually type the quote when the system has all the information it needs to make a quote)-Esign for waivers doesnt work as a docusign should (no way to tell what is still outstanding)-No way to merge guest so to try to find a reservation you have to go into many guest records to find the one you need-Limited reports-Some reports do not work-Tickets with proven issues left open for months at a time-Community boards left with many unanswered questions.The list goes onI am invested and cannot change systems. I am hoping they start fixing issues instead of adding new features.Do your diligence in the software review of Live Rez. I cannot recommend it, I have spent countless hours trying to prove issues and trying to find workarounds.

Hardworking Partner

Commentaires : IBEX Properties, could not ask for a better partner to venture forward with in the start and growth of our company. They work hard like we do in our own company and stay with us until we work through all the tough steps and processes. Live Rez is a true partner not just sign you up, take your money kind of partner. Thank you Live Rez!!!

Avantages :

Reservation system and partnering with Airbnb so it is integrated. Accounting system and even though it is not perfect, Live Rez is listening and fixing!!

Inconvénients :

Maybe this has been fixed but having maintenance and cleaning be able to log on and get a clear picture of the scheduled reservations was not working. Jerod my partner and I have to send them screen shots.

FANTASTIC!

Commentaires : Honestly a no brainier. LiveRez has everything you need if you're just starting, growing or considering moving from an older system. It is honestly worry free and has helped us capitalize on opportunities due to time savings and increased productivity.

Avantages :

I have been with LiveRez for nearly 4 years and have been very please with the overall performance of the software and the support staff. The interface is very easy to use, quick to learn and it's always on! I like that it is 100% Cloud based so we can manage and/ or track all the major components to run our business from anywhere. Having the dynamic website and booking engine integrated is a major time and money saver. Friendly support staff who are genuine and know how important the partnership is between LiveRez and our business Misc items... Google friendly. Great property filter. Easy to Navigate. CRM - Auto response system. Local Area Guide. Flexible drop down menu. Expandable dynamic pages, one change on the back end modifies several front end pages.

Inconvénients :

Cons are honestly very limited, mostly due to the fact that LiveRez is very progressive and always improving or refining features. It took a bit longer than expected to implement, but once the ball was rolling things moved very quickly. Note, we were an early user. Maintenance / property management module is a bit cumbersome than I would like. It is workable but offers more options then needed which makes it more time consuming then need be. I have heard there are plans to refine / update this feature.