par Restaurant & Catering Systems
Logiciels les + demandés
Pour qui ?
We are the only platform that serves both off premise and drop-off caterers. Save time, operate more efficiently and grow new and repeat catering sales.
Notes moyennes53 avis
- Note globale 5 / 5
- Facilité d'utilisation 4.5 / 5
- Service client 5 / 5
- Fonctionnalités 4.5 / 5
- Rapport qualité-prix 4.5 / 5
Informations sur le produit
- À partir de 129,00 $US/mois
- Version gratuite Non
- Version d'essai gratuite Oui
Cloud, SaaS, web
Mobile (iOS natif)
Mobile (Android natif)
Formation en ligne en direct
Support en horaire de bureau
Informations sur l'éditeur
- Restaurant & Catering Systems
- Fondé en 2008
En savoir plus sur CaterZen
Designed for the needs of off-premise and drop-off caterers: operations, sales & marketing. Unlimited users/events/orders. Create proposals with electronic signature contracts built in, events, BEOs, offer Online Ordering and more. Rapid Order Interface allows easy, single-page event and proposal creation. Drag-and-drop Kitchen Production Reports allows you to build reports that are actually used. Delivery Manager and Uber-like App allows you to quickly route deliveries & thrill clients.
CaterZen - Fonctionnalités
- Base de données de clients
- Gestion des banquets
- Gestion des calendriers
- Gestion des commandes
- Gestion des contrats
- Gestion des cuisines et des menus
- Gestion des devis
- Gestion des installations
- Gestion des recettes
- Gestion des réservations
- Gestion des serveurs
- Gestion des stocks
- Gestion des événements
- Étude des coûts
Avis les plus utiles sur CaterZen
Publié le 09/11/2017
This software enables us to get orders in quickly and efficiently and is relatively simple to use.
Commentaires: Increase in sales and ease of operating to be productive.
I really do love this software and all that it provides!!
I like the multi - store use and ease of calendar and that it save all past orders and notes, etc for each client. The invoices are attractive and customers like that. It would be cool if each store could have their own color on the main calendar so that I can differniate which store has orders rather than "ALL" the orders being one color, etc. I like that you can store multiple address, venues, etc. The Support Tickets are responded to with a quick response. MUCH quicker than years ago!
I appreciate the acknowledgement and communication that they are working on getting me an answer. I like the Loyalty Program and also knowing that you all are able to send out our certificates for us!
I like the new auto fill when you go to put in an address, save a lot of time!
(it would be cool if eventually it gave an approximate travel time, like google does rather than just the mileage.. which the miles are always off BTW by 2+ miles). I enjoyed the caterplazooza conference in 2016, and really do look forward to another one being hosted in 2018!!
I have a hard time understanding the use and benefits of the kitchen production sheets. I think it would really help my team be able to auto calculate the lbs of pork, chicken and sides on a per person buffet if it would display how many lbs needed and updates that report each time the order is revised. I am pretty sure this is an option, but I have only had the demo once and while it was helpful, I found it difficult to continue on my own, therefore I never implemented it.
I also have had trouble redeeming the loyalty certificate codes. It only takes off the discount on the actual invoice. We use the order form to ring in the catering orders because that is the sheet that has the CC displayed on it and the order form does not have the certificate deducted on there. Its says "it has been applied"
I don't like that when you select someone to pay with a 'house account', that you have to make up a random account # . There is not a way to track those numbers or know if you have duplicated the number we assigned.
Under CRM for ex.. you delete a quote under their name, once it deletes it defaults and takes you to a page of all quotes for all customers, rather than staying in that actual customers quote section. If I have an open menu item I have put in on an order, and if I ever have to go revise that order, it duplicates that line item. I rarely catch it, and sometimes the client sees and complains, or we dont catch the error in time and then two of the same menu item
Réponse de l'éditeur
envoyé par Restaurant Catering Systems le 14/11/2017
Jessica - thanks for being such a great, long time client. I am forwarding your comments/questions to Meredith to address.
Publié le 22/08/2017
Truly a 5 Star Product. We could not run our catering department without it.
Commentaires: It literally runs our entire catering, food truck and concessions operation. From scheduling, to invoicing, to prep & pull lists. It handles all my billing and credit card processing and basic accounting. The marketing module is robust and they will help you design and print your "4 walls" marketing pieces as well as email marketing and snail mail marketing. It is not an exaggeration to say that it 100% runs our catering department. And now that they have released the delivery module, our drivers and staff can do their jobs much more efficiently and with greater accountability.
1) Ease of use
2) Depth of features
3) Marketing Module
4) Delivery Module
5) Customer Service- They respond rapidly, seek to understand your issue and work until it's resolved. Fortunately I don't have to use them very often.
Inconvénients: It is laser focused on the restaurant catering process, but doesn't offer everything that an offsite caterer needs for complicated events. I respect that RCS knows what they are good at and does not seek to be everything to everybody.
Publié le 23/08/2017
Best decision we ever made for our business. We got organized and we grew sales by 20% year 1!
Commentaires: Sales growth, organization, marketing and selling systems. Able to run my business from anywhere.
Avantages: User friendly, calendar view of all caterings, built in invoicing , accounting, rapid order entry and most importantly marketing and sales functions to help as grow our business. I was able to save over an hour a day in paperwork. With quick proposals and the ability to view and edit orders I was able to work on sales, not on running the business. Well worth every penny. You cant put a vaule on this software! I would recommend to anyone that is serious about growing sales, operating more efficently or wanting to market better. Oh, and the customer service is A ++ always there when I needed them. Highly recommend RCS!
Inconvénients: They now have a Selling System...wish they would of had this when we first started. We would of grown even faster!!
Publié le 24/08/2017
A huge time saver and organizer for our catering company.
Commentaires: RCS has been a time saver by helping me to organize my company. It's taken all the guess work out of kitchen produce, loading and set up for our catering events. It's increase my sales with the marketing arm of the software. It allows me to set auto reminders to contact customers about jobs, it has email marketing built in with pre design email templates. It's about as close to the perfect catering software I've found.
Avantages: Awesome Customer Support and Training. Easy to use. Complete program from contact manger, online ordering. Load sheets, kitchen prep plus unbelievable marketing system built into one package. Deliver system that allows drivers to notify customer when leaving and arriving at event site with real time tracking by customer.
Inconvénients: Not much to I don't like about the system. The only feature I would like to see added would be a recipe section to store all our recipes.
Publié le 01/05/2018
Restaurant Catering Systems was the best addition I have made to my restaurant and catering business
Avantages: Ease of use, organization of orders, food prep labels, reports, email marketing, order confirmation emails sent to clients the day before the event, review emails sent out the day after the event, pretty much everything this software can do has made my life easier. The best thing I added to my catering was the Drink Pack for per person that rep outlined in a report. That single addition is absolutely brilliant. I barely have to sell drinks anymore, that alone sells itself. Customer service is always quick to respond with questions.
Inconvénients: There is one report I wish would be better. I have asked and maybe they are working on it. It's under Accounting & Sales Journal Report. When you select a date range, all your revenue, taxes and fees are listed and they can be expanded to see to which jobs those account for. But when you export the file it doesn't show the jobs/customers, just the totals. Other than that, no Cons.