Dematic Sprocket

RiverPark Dematic Review

Commentaires : We are able to keep good records an the way work orders are being handled and keeping a good time stamp

Avantages :

The ease of use, I found the APP very easy to manipulate and user friendly. I like the way you can pull up WOs and add time, pictures, documents and notes to close out a work order. It easy to go from one work order to another and it has a history so you can easily go back and forth through work orders.

Inconvénients :

Sometimes the certificates run out on the APP and can cause some problems but for the most part it runs pretty smooth

Dematic Sprocket the best experience with CMMS software

Commentaires : We have been with Sprocket for 13 years almost since the day Sprocket was created. We have had ups and downs over the years with technicians, software updates and upgrades but the past 8 years have been the best experience we have had with technical response, accessibility of Sprocket, willingness to help with programming changes such as Sprocket/Banner payroll integration, Project Management modules, inspection creation and processes all help to make our organization more efficient.

Avantages :

Ease of use: Sprocket is straight forward and easy to use as work orders are created by filling out a few short fields and by adding email addresses the contact is notified when work orders are opened, status changes, and closed. Preventive maintenance schedules are created quickly and scheduling PM's are an easy step by step process including equipment numbers, location and data tracking along with costs. Sprocket customers support is second to none and technicians answer calls and address needs immediately and are very helpful when programming changes are required by the customer. You can talk to a programmer, if needed, on your first call. Sprocket software and technical support costs are very reasonable compared with most CMMS programs.

Inconvénients :

I can't honestly say there are things I don't like about Sprocket as it works very well for our needs. I would like to see the reporting system a little easier to use but Dematic Sprocket creates most of our reports so the point is almost moot but time could be saved if we were more comfortable with creating reports.

Sprocket Review

Avantages :

Ease of use User friendly interface Ability to add users

Inconvénients :

Initial training was more involved than initially thought

Very Satisfied Customer for 14+ Years!

Commentaires : Sprocket meets our needs very well. We are particularly happy with how it organizes our maintenance workflow by auto-dispatching service requests to the appropriate technicians. We love how it automatically notifies customers and management by email as the status of work orders change and when they are completed. We are pleased with the way Sprocket emails detailed billing statements to our customers each months and downloads financial information into our accounting software. We absolutely love Sprocket!

Avantages :

It has a very robust preventive maintenance module, and a strong PM program is the key to success in any facilities department. I also like to auto-email functionality for any type of report or system activity you want. This make me a much more informed and effective manager.

Inconvénients :

I don't have any complaints about Sprocket currently. It seems that whenever a problem or glitch arises, the Sprocket team addresses it immediately. We meet with our Sprocket representative in a weekly online meeting, and he resolves most of our concerns right in the meeting.

Sprocket Review

Commentaires : We lost a contract for service (HVAC) due to a lack of documented time and material.
Dematic Sprocket has provided the tool for recording technician time and material costs.
The overall experience has been excellent for me as administrator. I am able to document and record data required by the customer .

Avantages :

Ease of use. Even if I had a problem I could not resolve, customer support always assisted in a timely manner.

Inconvénients :

Exporting reports to Microsoft Excel creates comma separated values for reports with more than 10,000 line items. I have to divide the report using dates for the report in order for the report to export correctly. Then I have 2 or more reports to consolidate.