CollaborateMD

CollaborateMD is just excellent..!!

Commentaires : My overall experience very good because however software is build. User friendly things makes that software great. This is just great medical billing application I have used and I would recommend it to everyone without any doubt.

Avantages :

CollaborateMD is one of the best application that I used in my medical billing journey. It is very user friendly. Simple and excellent.

Inconvénients :

Till now I am not able to find any glitch in this software. I just love this medical billing application.

Collaborate MD

Commentaires : Overall, it was pleasant. User friendly. Very easy on the eyes and very easy to train staff on in regards to the front office aspect of the software.

Avantages :

The scheduling platform that Collaborate offered was very user friendly and offered a lot of features that helped our practice even when we were bringing on new hires. I liked most that in scheduling/calendar area you could at a very quick glance differentiate between scheduled, checking in, rescheduled, cancelled, and no show appointments. The "appointment box" if you will call it, also provided a glance of "appointment notes" from staff such as "collect $$$ copay" or "get new ins card" etc. That feature was very helpful across our practice since our verification and billing was a separate department than our scheduling and reception. Billing was no complicated and user friendly. Initially when I started using this program I was new to everything and had never even done billing before but due to its simplicity and ease of use it was not complicated for me, a new biller, new to the software, to pick up and start billing with ease.

Inconvénients :

There were some gaps that could use some improvements. It lacked a comprehensive referral system, It lacked management access to fine tune the automations of the application such as patient reminders, patient broadcasting, same day appointment broadcasting ex. "the provider had an emergency, pls contact office to reschedule appt" or something of the sorts. Also, pt messaging features were lacking. I could not text a pt, email a pt, or anything like that from within the system.

A lot of bang for your buck

Avantages :

CollaborateMD provides great patient, claim, and financial management for its cost! I cannot recommend them enough.

Inconvénients :

Some pieces are missing for laboratory billing like client billing and invoicing.

Disappointed and Dissatisfied

Commentaires : Extremely frustrating. Looking at other systems.

Avantages :

The cons far outweighed any pros here.

Inconvénients :

The worst customer support! I was told by a CollaborateMD supervisor that at most, they have 6-7 representatives working at any given time. This is outrageous. They don't bother to re-call if the call is dropped. No genuine concern for their clients whatsoever.

Works for some, not for others

Commentaires : Overall there are good things about CMD, but honestly if I had it to do over, I would not have made the switch to this software. The training is minimal, the knowledge center leaves a lot to be desired, and the most basic daily tasks are not formatted in an intuitive way. Plus the pricing model, which sometimes dictates what we do within a month because we don't want the extra charges.

Avantages :

CMD has a lot of options for reports. I also like that you can view the patient account from many different areas.

Inconvénients :

Some of the basic functionality that you get with other billing softwares is not part of CMD. The overall flow is disconnected in favor of more options. I think it would be better to have the basic flow and then add on options and customizations from there. I also don't like that when working off a report, clicking a link to a different area and then closing that, does not return you to the report. It's just extra time and clicks to then navigate back to the report I was working off. Another major issue I have is the pricing model. Why is everything nickel and dimed to death for a billing service? Why do the providers get flat rate but we don't? Our monthly invoice can fluctuate wildly depending on how hard we work within a month.