Pour qui ?

ServMan is a fully-integrated ERP management and accounting system designed for 10+ technician residential & commercial service companies. Includes best practice tools for HVAC & plumbing businesses!

Notes moyennes

35 avis
  • Note globale 4.3 / 5
  • Facilité d'utilisation 4.2 / 5
  • Service client 4.4 / 5
  • Fonctionnalités 4.3 / 5
  • Rapport qualité-prix 3.8 / 5

Informations sur le produit

  • À partir de 499,00 $US/mois
  • Prix $50 per user/month. 10 user min. Setup fees apply.
  • Version gratuite Non
  • Version d'essai gratuite Non
  • Déploiement Cloud, SaaS, web
    Installation (Windows)
    Mobile (Android natif)
  • Formation Formation présentielle
    Formation en ligne en direct
    Webinaires
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Cube Six
  • http://www.servman.com
  • Fondé en 2001

En savoir plus sur ServMan

Best for companies with 50+ employees, ServMan is a complete management & accounting ERP system for medium to large service companies. Features include: Maintenance Agreement Wizards, Flat-Rate Integration, Accurate Job Costing, Comprehensive Reporting & Dashboards, Automated Scheduling & Confirmation Calls, Credit Card & eCheck Processing, Mobile Interface and more! Industry focus is HVAC & Plumbing, but ServMan can be easily customized to meet your unique business needs whatever they are!

ServMan - Fonctionnalités

  • Accès mobile
  • Base de données de clients
  • Facturation
  • Gestion des centres d'appel
  • Gestion des contrats
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Planification
  • Portail libre-service
  • Routage
  • Suivi de l'historique des services
  • Suivi des tâches
  • Accès mobile
  • Base de données de clients
  • Devis
  • Envois
  • Facturation
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Planification
  • Planification de la maintenance
  • Routage
  • Suivi de l'historique des services
  • Accès mobile
  • Base de données de contacts
  • Devis
  • Expédition
  • Facturation
  • Gestion des contrats
  • Gestion des ordres de travail
  • Gestion des stocks
  • Planification
  • Recouvrement des paiements sur le terrain
  • Routage
  • Signature électronique
  • Suivi de l'historique des services
  • Suivi du temps en ligne
  • Base de données de clients
  • Création de bons de travail
  • Devis
  • Gestion des contrats
  • Gestion des expéditions
  • Gestion des stocks
  • Gestion des tâches
  • Maintenance préventive
  • Planification
  • Rendez-vous récurrents
  • Routage
  • Application mobile
  • Base de données de clients
  • Devis
  • Facturation
  • Gestion des expéditions
  • Gestion des ordres de travail
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Planification
  • Routage
  • Suivi de l'historique des services

Avis les plus utiles sur ServMan

Great software for now and as you grow your business. We shouldn't need to hire anyone else!

Publié le 02/08/2017
Jill T.
CFO
Construction, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Many benefits, for example the dispatching was a huge benefit for us since we are in the service business. You can move jobs around with ease.
Marketing reports has been very helpful for us. I need you learn more about this tool but so far the way I am using it has been helpful.
We are moving forward with implementing coaching and tracking. We are so looking forward to using this tool.

Avantages: The reports that we can access are great and accurate.
You decide the areas within the software that your employees have access.
ServMan support is excellent! They always have someone to help you when you need it.

Inconvénients: There is a learning curve with using the software in the beginning.

Very happy w/ ServMan. A lot of functionality & robust. Very few probs, but great support if prob

Publié le 05/08/2017
Scott S.
VP
Eau/gaz/électricité, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: increased efficiency

Avantages: We like the schedule board and integrated equipment tracking. Both of these functions have improved our efficiency.

Inconvénients: The android app is good, but I see areas of improvement in Servman Mobile. Wish it would be more robust relative to connectivity and quicker downloads - especially when pushing w/o's with images. We would love to see a field dispatcher app with the ability to see the schedule board and create W/O's in the field with more details.

I like the software but training could be better.

Publié le 02/08/2017
Missy M.
Controller
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
2 / 5
Support client
3 / 5
Rapport qualité-prix

Avantages: Easy to use, very comprehensive and detailed. There are many great features and sometimes it seems we aren't utilizing all there is.

Inconvénients: The lack of follow through is very frustrating. We migrated our credit card services with Payzer and we have had problems that have not been addressed. That is the reason for the low customer support rating.

ServMan keeps our team organized and business flowing in our door. It's like a revenue generator!

Publié le 02/08/2017
Karen M.
CEO
Informatique et sécurité réseau, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It allowed me to have a minute by minute view of my business. It like management autopilot. My team is more organized and I get all the information I need all the time!

Avantages: Everything is in it's place. They customized it to our company and made some suggestions that made our team work smarter with less work keeping track of things

Inconvénients: I wish it had a prettier look and feel but boy does it get the job done! They did an amazing job training my team with minimum disruption.

ServMan Review

Publié le 03/06/2011
Rebecca M.
Vice President, Operations
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: ServMan has proven to be a useful system for managing Sales leads and Installation jobs in the Service sector. It was easy to implement and quick for users to pick up, insuring a seamless transition from our older system to ServMan.
ServMan offers a wide range of features, and has been essential in providing all departments with access and visibility to customer orders at the click of the button, while at the same time allowing administrators to modify and limit settings for users based on their job role.
Customer service and resolution timeframe have been excellent.

Avantages: *Very easy system to implement into an organization.
*User friendly, with excellent and timely customer service. Few issues in the past 7 years of use, and in all instances resolved within a 24-hour timeframe.
*Robust modules allow visability across all aspects of the business and allow for information to be easily found and conveyed to customers.
*Great scheduling boards and capabilities for Service related fields.

Inconvénients: * Report customization can be tricky, even with the support classes, unless you have a user extremely well versed in Crystal Reports.
*Would like to see more e-based items that would allow easier communication with our customer base for appointments, installs and accounting related items.

Lire d'autres avis