Brainshark

Commentaires: Large process and product trainings can be an ineffective and inefficient use of time considering schedules and makeup sessions for a large sales organization.Brainshark allows us to get trainings out effectively on a large scale and across departments and sites that allows users to complete at a time that works best for their workflow and allows managers to hold reports accountable for completion.

Avantages: Brainshark allows us to train and coach our sales floor efficiently and effectively, saving time in conference rooms and away from our desks, phones and computers by integrating into our CRM. We can use data to bring real time product trainings to our sales force as necessary depending on client, product or focus.

Inconvénients: The course catalog and transcripts tab in Salesforce can be clunky and unintuitive. Curriculum and transcript tabs are difficult to organize.

Commentaires: We selected the Brainshark system after looking at 8-10 different vendors. It seemed like most of the vendors would excel in one area, but fall short in another. Brainshark seemed to have the features that we were looking for, including:
-Ease of preparation for the presentations, ability to upload PPT, video, audio, attachments, etc.
-The ability to add audio without spending extra money on recording equipment (you can call in and record audio using any phone)
-Easy editing of presentations, and ability to update information easily when minor changes are needed
-Tracking of attendance, and the ability to upload records to our HRMS
-The sales executive and installation coordinator were very helpful, professional, and easy to work with
-Ability to build training curriculums with a series of training steps
-Comprehensive reporting system to track attendance, test scores, etc.
-The ability to build customer focused presentations to link to our social media pages and website without the need for a user login - this was a piece that was missing in several of the vendors that we reviewed. The areas that we would like to see added at some time in the future:
-The ability to do basic video editing (e.g. cut a video, split or merge videos
-The ability to use the system to level out the differences in audio levels when different inputs are added to a course We are just in the final phases of the project implementation, and so far, we love the system. We have developed several courses so far, and have gotten positive feedback from our employees. We are very happy with the Brainshark system.