Pour qui ?

IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.

Notes moyennes

392 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 4 / 5
  • Fonctionnalités 4 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • À partir de $.01/unique
  • Prix It's actually 100% free! Can't put in price.
  • Version gratuite Oui
  • Version d'essai gratuite Oui
  • Déploiement Cloud, SaaS, web
    Installation (Windows)
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation présentielle
    Formation en ligne en direct
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Spiceworks
  • http://www.spiceworks.com/
  • Fondé en 2006

En savoir plus sur Spiceworks Network Monitor

Monitor all your devices easily and in one place! With Spiceworks Network Monitor you can keep an eye on your servers and SNMP-enabled devices like routers and switches from one dashboard. Youll have total visibility over your network, so you can catch issues before any of your users, and be the IT hero you were meant to be. After work hours, rely on email alerts to keep you updated of the critical issues affecting your systems. All of this, and its free! Download Network Monitor now.

Spiceworks Network Monitor - Fonctionnalités

  • Alertes et remontée des problèmes
  • Analyse de réseau
  • Audit d'historique
  • Dépannage de la bande passante
  • Dépannage du réseau mobile
  • Gestion de la configuration
  • Gestion de la connectivité
  • Gestion des changements
  • Monitoring réseau
  • Visualisation de données
  • Analyse des causes profondes
  • Contrôle des performances
  • Diagnostics des transactions complètes
  • Gestion des ressources
  • Gestionnaire de base
  • Outils de diagnostic
  • Performances des serveurs
  • Suivi des transactions individuelles
  • Gestion de l'amortissement
  • Gestion de la configuration
  • Gestion de la maintenance
  • Gestion des achats
  • Gestion des audits
  • Gestion des contrats/licences
  • Gestion des demandes
  • Gestion des fournisseurs
  • Gestion des stocks
  • Suivi de la conformité
  • Suivi des coûts
  • Accès à distance
  • Budget informatique
  • Gestion de la conformité
  • Gestion des correctifs
  • Gestion des licences
  • Inventaire logiciel
  • Inventaire matériel
  • Journaux des événements
  • Planification
  • Suivi de l'activité des utilisateurs
  • Suivi des capacités
  • Analyse en temps réel
  • Gestion des ressources
  • Gestionnaire de base
  • Outils de diagnostic
  • Rapports de trafic web
  • Suivi de l'utilisation d'Internet
  • Suivi de la bande passante
  • Suivi des SLA
  • Suivi des serveurs
  • Surveillance des adresses IP
  • Surveillance du temps de fonctionnement
  • Analyse de la vulnérabilité
  • Antispam
  • Antivirus
  • Authentification à 2 facteurs
  • Gestion des menaces web
  • Protection IP
  • Protection des pièces jointes
  • Rapports de trafic web
  • Suivi de l'utilisation d'Internet
  • Suivi des événements
  • Suppression de logiciels espions
  • Système de détection d'intrusion
  • Catalogue de services
  • Gestion des billets
  • Gestion des connaissances
  • Gestion des contrats
  • Gestion des incidents
  • Gestion des ressources informatiques
  • Gestion des versions
  • Portail libre-service
  • Rapports de service
  • Gestion de la configuration
  • Gestion de la disponibilité
  • Gestion de projets
  • Gestion des changements
  • Gestion des contrats/licences
  • Gestion des incidents
  • Gestion des problèmes
  • Gestion des versions et du déploiement
  • Portail libre-service
  • Suivi des ressources

Logiciels équivalents

Avis les plus utiles sur Spiceworks Network Monitor

Very User-Friendly

Traduire avec Google Translate Publié le 30/08/2018
Amber T.
IT Project Assistant
Services aux consommateurs, 501-1 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It's been great. Since we've started using this (about a year ago) it has definitely improved our productivity, communication, and efficiency as an entire IT dept.

Avantages: Oh, where to start! I love that anyone in our company can email a specific address that we have set up to forward from Spiceworks and it will automatically forward it to everyone on the IT team so we don't have to continue checking the actual software every 5 minutes. Also, when someone responds, it goes directly to the ticket assignee's email and we can respond from either the platform or our emails. It's also nice that it sends reminders of open tickets or things that have been untouched for a while. I like the dashboard to see the frequency of opened/closed tickets, as well as see which issues are the most prominent. The actual tickets have areas to specify the category of the issue as well as a 3rd party ticket# so it's easy to find. There is also a knowledge base that we can refer to people who have had similar problems as others in the past. And everything is in the cloud so we don't have to host anything to ensure that it's saved :) They just added a remote session option too which could come in super handy when troubleshooting an issue. Oh, and I like that it has internal as well as public notes and it saves a history of everything so can go back and revisit a closed ticket that was taken care of months ago.

Inconvénients: The attachments are a little finicky. As in, it doesn't allow "inline" attachments (for when I want to show a screenshot in the middle of my explanation). And if I want to download a screenshot from a ticket, I have to right-click it and save (not a big deal) rather than just click on the print icon that's usually present in other attachment previews on different sites (like Gmail, per say). But honestly, I haven't really dealt with many other IT ticket help desk platforms so I don't really have anything to compare it to. The only other things I don't like are things that are user-error based. Like how if we don't update the category or the ticket type in the actual ticket, the proper stats won't show in the dashboard.

Spiceworks a great Help Desk suite with AiO preset that'll transform IT units into Rockstars!

Traduire avec Google Translate Publié le 06/06/2018
Victor A.
IT Manager
Construction, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
Note globale
5 / 5
Facilité d'utilisation
5 / 5
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I would recommend Spiceworks since can give you details that some other apps might be skipping out just like agent-less scanning that provides complete system details, including things like license keys for Microsoft software and toner levels on printers, the ability to manage Active Directory users and policies.
For sure the Purchasing tracking system will give you a hand to develop the IT Budget and track down your top ten assets requirements.

Avantages: The ticketing system works great you can set categories and customize the SLA's at your convenience and with the reporting tool you can build your own Ticket time tracking charts and accomplishment report of tickets assigned and complete that works great for newly IT departments that want to leverage their support standards. It includes a user portal so people can keep track of their tickets but also allows tickets creation/update via email which makes things so simple for the end user you can customize this portal with the company logo and preset the auto response message using HTML code.
We have been using the inventory feature which is really robust gives plenty details about the IT assets and their warranties. You can set networks scans and Spiceworks will give you very detailed information about everything on your network.

Inconvénients: Spiceworks software network management needs a lot of the time it is discovering items that you have no interest in managing remotely and yet it keeps finding stuff and bringing it to your attention. The ability to manually add inventory items gets overlapped for the constant network scanning.
Spiceworks could open up their code a bit more. Since some specific needs that wouldn't be difficult to integrate/allow but that aren't done with the OpenSource collaboration to add more features and solve the lack of some specific UX desirable features.

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