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Coveo Relevance Cloud
Description de Coveo Relevance Cloud
Plateforme de pertinence pour fournir des informations contextuelles pertinentes pour des interactions personnalisées avec les clients, les partenaires, les clients, etc.
Qui utilise Coveo Relevance Cloud ?
Conçu pour les commerces de détail, les marques et les moyennes et grandes entreprises dans les secteurs de la haute technologie, de la fabrication, de la technologie financière et de la technologie de santé afin de rationaliser plusieurs systèmes et sources de données.
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Avis sur Coveo Relevance Cloud
Note moyenne
Avis classés par taille de l'entreprise (nombre d'employés)
- <50
- 51-200
- 201-1 000
- >1 001
Trouver les avis classés par note
Does a good job, no complaints
Commentaires : We use Coveo in our organization and integrated it with our knowledge-centered support. It's fairly simple and straightforward to implement. We have a ton of data in Salesforce and Coveo does a decent job of indexing them for search and knowledge base purposes.
Avantages :
This product integrates seamlessly with Salesforce giving a positive user experience. The results are fast, mostly relevant, and easy to understand. It allows a decent level of customizations and makes it flexible enough to achieve your specific business needs. With Coveo, I feel that our ticketing system offers better customer experience to the users and also helps with some case avoidance.
Inconvénients :
Sometimes, it gives an impression that the search results are not always relevant. The sorting and filtering options can be improved.
Used by internal and communities users
Commentaires : Good, specially their support team. Very helpful.
Avantages :
OOB Connectors to pull from variety of sources.
Inconvénients :
Package/ Version upgrade is sometimes hard and require a lot of time/ money investment
Coveo has been a good solution for our enterrise search solution
Commentaires : Its been good with the support team and the product, we are now waiting for the new release to be live so that we can upgrade coveo.
Réponse de l'équipe de Coveo
il y a 7 ans
Hello Nikhil, Thank you so much for taking time out of your day to write us a review. We are so pleased to hear your success with utilizing Coveo for Salesforce. You will be able to find any information regarding the latest version of Coveo for Salesforce on our site. If you ever have any questions or concerns, please do not hesitate to contact us directly at support@coveo.com. Thanks so much, Isaac Berzins Social Editor - Coveo
